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A
Rating: 4 out of 5
Very fast and efficient
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 546 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
motorcycle well protected
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
compliant with the order and delivered very quickly
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A
Rating: 4 out of 5
Good overall
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A
Rating: 4 out of 5
no worries.
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A
Rating: 4 out of 5
Hello, the order has been received well. I have two products that are not the right ones: the air filter and the piston for the 125 cc. How do I return both products? Thank you for your response.
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A
Rating: 1 out of 5
Average site, possible to improve especially to find choices
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Response from MiniMX
Hello, thank you for this relevant remark, we are working on it every day Have a nice day :)
A
Rating: 4 out of 5
Satisfied, too bad the delivery is so expensive.
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A
Rating: 1 out of 5
Horrible customer service, I am forced to file a complaint for which I did not receive my order but where is the world going, it’s crazy it’s scary
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Response from MiniMX
Hello, the tracking indicates your package was delivered on Saturday, November 12, we also have no exchange with you in our emails, do not hesitate to contact us to clarify the situation Have a nice day :)
A
Rating: 1 out of 5
Package I liked received
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Response from MiniMX
Hello, GAMM VERT - ROUTE DE LORREZ LE BOCAGE - 77620 - EGREVILLE - FR your package is at this pickup point, the one you initially chose being unavailable. Chronopost has notified you. Don't hesitate to contact us for this kind of situation. Have a nice day :)
A
Rating: 1 out of 5
Package received 1 day after the delivery date and on the day of delivery received 2 hours late, delivery really needs to be reviewed, very bad delivery person
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Response from MiniMX
Hello, you placed an order on Monday at 5:30 PM the pickup had already been made, your package therefore left on Tuesday afternoon and was delivered to you on Wednesday at 2 PM which is less than 24 hours which seems acceptable. If the time did not suit you, we are sorry but this is independent of our will. See you soon :)
A
Rating: 4 out of 5
Fast delivery but they delivered the wrong product when they delivered it to me.
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A
Rating: 4 out of 5
Too bad there are many out-of-stock items.
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A
Rating: 1 out of 5
The product is not compliant. Communication with customer service is very poor, despite frequent requests for information on how the problem will be resolved. No solution has yet been proposed. Even worse: radio silence from minimx.
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A
Rating: 4 out of 5
Fast and careful shipping. Price is correct. Only downside, no small gift, like a sticker for example.
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Response from MiniMX
Hello, during your next order, there is always a small gift available to choose from, you need to select it at the cart level :) Have a nice day.
A
Rating: 1 out of 5
Broken product not satisfied
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Response from MiniMX
Hello, is it possible to have more precision please?
A
Rating: 4 out of 5
Update the site because I ordered two complete wheels while there were none in stock.
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A
Rating: 4 out of 5
Fast shipping
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Very good site
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A
Rating: 4 out of 5
Very good follow-up
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A
Rating: 4 out of 5
The delivery was good
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A
Rating: 4 out of 5
Satisfied despite a product error, I did not receive the ordered product but another one, fortunately compatible and similar to the ordered part.
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A
Rating: 4 out of 5
Good overall, functioning adequately, more precision on certain parts (diameter for the seals).
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A
Rating: 1 out of 5
Received quickly, disproportionate packaging the parts are moving around in the box (complete boxes yx 150/160, piston, segment, engine gasket kit! Crushed and broken segment
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Response from MiniMX
Hello, We apologize for the inconvenience caused, could you please send us photos by email to [email protected] of the package and the products received so that we can take the necessary steps please have a nice day :)
A
Rating: 1 out of 5
The clutch cable was changed last night I used it for 1 hour it broke
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Response from MiniMX
Hello, we apologize for the inconvenience, could you please send us an email to [email protected] so that customer service can address the problem please Have a nice day :)
A
Rating: 4 out of 5
Easy to use, you find what you want. Fast delivery and well packaged.
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A
Rating: 1 out of 5
Out of stock on a product, I call to unblock the order and choose another color... In the end, another model of pot and cheaper without any refund of the difference... Commercial gesture? What huh? If you don't ask, you get nothing like the refund of the difference... In other words, theft! Anyway, first and last time... By the way, the cartridge doesn't even appear in the order!
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Response from MiniMX
Hello, we have replaced the out-of-stock product with an equivalent product that does not justify a refund and we contacted you by email and phone before doing so. Have a nice day :)
A
Rating: 4 out of 5
Very responsive
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A
Rating: 1 out of 5
I never received the order, and I was not refunded. I have tried several times to contact customer service, who each time was supposed to call me back. Obviously, I was never called back.
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Response from MiniMX
Hello, Your order indicates a delivery on 20/10/2022 at the Flemalle depot (see your tracking on your account), the order left on 18/10. I think you should receive your package quickly they also indicate that an SMS has been sent to you. Can you check the tracking and contact the carrier, I think everything should be back to normal. Best regards, Mini MX
A
Rating: 4 out of 5
Impeccable delivery, very well packaged. Started up immediately, only downside the carburetor was completely out of tune but apart from that it’s perfect.
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A
Rating: 4 out of 5
Fast shipping but upon receipt the decorations peeled off the stone.
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A
Rating: 4 out of 5
The motorcycle is really great! We're not looking at a 48/72h delivery but rather a week, and I received it with a damaged throttle grip. But otherwise, the motorcycle runs perfectly and the assembly is simple.
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A
Rating: 4 out of 5
Motorcycle is perfect after the first day of intensive riding but when I received it, the fairing was damaged.
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A
Rating: 4 out of 5
Very happy and delivered very quickly except it wasn't specified that you need to be a mechanic to assemble it, no instructions to help us assemble it.
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A
Rating: 1 out of 5
Too many parts do not hold up, poor quality that's all, the price should not be an excuse. Do not buy minimx brand parts. It's a waste of time and money. Poor machining, filings, burrs, dents, poorly done paint. It's too much, with every order there is a problem and customer service is terrible, the person looks down on you and tells you that you should only buy the brand.. nice mentality!
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Response from MiniMX
Hello, a return of parts that you do not like is always possible, I tried to contact you by phone to exchange with you this morning but no response don't hesitate to call us. The parts are standard parts for YX or Lifan engines, we have no particular feedback on the quality of our parts, it is always possible to be unlucky but customer service always responds to arrange the situation. See you soon on Mini MX :)
A
Rating: 4 out of 5
Good
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A
Rating: 1 out of 5
Site that prefers to steal you 16€ of gift voucher, while I have to order 2 motorcycles (more 1850€ anyway) by the end of the year..... The main lines: I had to claim my points for a Pocket cross purchase. Points that were attributed to me in the form of a gift voucher valid for 1 year. And looking at my account I see that it is only valid for 10 days !!!!! Already a lie. I contact them by phone, they tell me that it is indeed valid for 1 year. Big lie...... And as I told them, my voucher has disappeared !!!!!! Since then no response from them, all my emails remain unanswered ........ All this for 16€ while I make quite a few orders !!!!! And last thing regarding the orders: Very often the selected gift is not included in the package. My last order: Ordered a 125cc ignition Received a 140cc one !!!!!! The flywheel puller, the first two threads of the screw received a shock, had to redo the threading for it to work properly ... I said nothing at the time except for the ignition where I wanted to be sure it would fit my engine ?!?!?! But for the rest I managed. But I do not appreciate at all their way of diverting the discount vouchers they grant us or that we have to claim our points earned with our orders when it is one of their selling arguments....
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Response from MiniMX
Hello, At no time do we delete or withdraw gift vouchers granted to our customers, I think you are not looking in the right place on your account and after verification they are correctly listed (the voucher for the points and your gift voucher for the commercial gesture). Loyalty points are valid for 1 year and not 10 days, I confirm it again! You have converted your loyalty points (menu my loyalty points) into a gift voucher checked in the menu "Your discount vouchers", the validity date is noted 30/09/2023 (so 1 year) and the voucher is indeed available on your customer account (I have verified it). Following our last conversation a commercial gesture has been credited to your account for the transport at 11.95 valid also for one year and expires on 21/10/2023. The ignitions for 125cc are the same for 140cc 150cc, 88cc, 107cc, 110cc because the ignitions are not a notion of engine power, the indication on the products/item sheets is more of an indication helping to sell and inform the customer of its compatibility, so no worries it fits. Regarding loyalty points, they convert after 15 days after delivery, also leaving a delay for the return of the merchandise if needed. We allow ourselves to "by pass" the delay when our customers ask us out of courtesy but normally it is 15 days after delivery. We always respond and try to be understanding when there is a "problem" our goal being to satisfy our customers as best as possible and we have proven it to you during your delivery issue. I sincerely hope you will take the time to check your customer account and confirm my statements, if you have a problem we are always available by phone email or chat and we strive to respond to all our customers non-stop from 9 AM to 6 PM from Monday to Friday. Best regards, The Mini MX customer service
A
Rating: 4 out of 5
good site
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