Customer reviews of MiniMX

Hello, We offered you a 25% discount on the value of the pack + 4 new bearings. We thought that this was satisfactory. On the entry-level rims, they often have small paint chips. If you are looking for superior quality, I recommend FABA. If the offer still does not suit you, we will see to refund you. Sincerely, Mini MX

Hello, We tried to understand what could justify, I quote your comment on the product "hate" against us. We searched our emails but nothing is recorded. In order to better understand and perhaps respond or better find a solution to your problem. Can you explain to us what happened? Hoping to find a favorable outcome, Best regards, Mini MX

Hello, Our motorcycles are assembled at the factory, with factory settings. It is for this reason that our customer service and after-sales service teams are at your disposal if you have any questions regarding the adjustments or starting up. You can contact us by email at [email protected], via chat on our website, or by phone at 09.72.39.05.37. Best regards, MiniMX

Hello, Did you contact customer service so they can take care of it quickly? I doubt this is due to the preparation and think more of a transport issue. Nevertheless, we apologize for this inconvenience, I am sure my colleagues in customer service will quickly find a solution if it hasn't already been done. Best regards, Mini MX

Hello, The needle is correct for a MIKUNI carburetor, if it doesn't fit, it's because your carburetor is not a MIKUNI. No link with the brand of the motorcycle. You can return your items via the return form at the bottom of the page. Best regards, Mini MX

Hello, The rims of Pit Bikes all have a slight warp, we work with FABA if you want a CNC rim. Regarding the rear wheel, a new rim costs around 39.9€ which is the value of your voucher (representing 5% of the value of the motorcycle). Our after-sales service has therefore credited you with the maximum new value in case you want to change your chipped rim. We recommend that you check the tension of your spokes before each outing during the first hours of break-in. We apologize for the inconvenience and remain at your complete disposal. Best regards, Mini MX

Hello, You can track the progress of your delivery via your MiniMx account's personal space by clicking on the tracking link. You ordered on Thursday 15/07 in the evening outside of our opening hours. Your order was therefore prepared on Friday morning 16/07 and was picked up the same day by the carrier. Deliveries are made on weekdays. You received your order on Monday 19/07 at 10:18, which is before 1 PM. You can also contact our customer service by phone or email for more information regarding delivery times. Best regards, MiniMx

Hello, The availability of spare parts this year is very complicated. Very few deliveries and very little stock, we should receive spare parts for ERZ by the end of July from the CRZ supplier. Our colleagues at the call center are not all experts in mechanics, however, our workshop and our technical salespeople, if not reachable by phone, are also reachable by email. Regarding the compatibility of the parts and what you received: P0006 => The spacers for the ERZ must be the ERZ spacers (P1573/P1572), the indication is noted in the description and title of the product. P0012 => The axle, likewise, you took Pit Bike axles, you need to take the axle for ERZ. P1011 => The bearing is not a 6202-RS? Can you send me a photo of what you received? P1329 => The sizes are stamped on the original oil seal, the item is not indicated as ERZ in its description. The ERZ are new models, we are striving to bring in as many spare parts as possible to meet our customers' demands, we have not yet had the availability to bring in 100% of the parts for the model. We will create a category to better guide our customers towards ERZ parts, however, we invite you to carefully check the dimensions before ordering, if the parts are incompatible, you can return them via the return form at the bottom of the page, we will refund you. Sorry for not being able to meet your expectations, and we thank you for your comment and feedback that allows us to gather information and improve. Remaining at your disposal. Best regards, Mini MX

Hello, We have no email corresponding to your request. What is happening with the product received? Would you like to return it if it is not compatible? The form is available at the bottom of the page and you have 14 days after receipt to return your item, you will then be refunded. Best regards, Mini MX