The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Very disappointed because marked for YCF start in the ad and during assembly it gets stuck with the battery!!!
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Response from MiniMX
Hello, On which Pit Bike do you want to install it? You can return the items via the return form located at the bottom of the Mini MX website or on your customer account. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
0 points! Ordered a swingarm for 250€, received a bad part. They asked me to pay the return shipping costs when it was their mistake. I do not recommend this site, go to the competition that takes responsibility when they make mistakes in orders.
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Response from MiniMX
Hello, Did you open a customer service file with a photo of what you received? Is the YCF reference correct on the packaging? We apologize for the inconvenience and will check again tomorrow on what you received. (We have not received any email regarding this issue, I could not see what happened). Hoping to provide you with a favorable response as soon as possible. Best regards, Mini MX
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Acheteur Vérifié
Rating: 4 out of 5
Always the same problem with the availability of parts
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Rating: 4 out of 5
Many spare parts are not available which is annoying
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Rating: 4 out of 5
Very good and fun site
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Rating: 4 out of 5
Very intuitive site. Very fast for shipping.
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Acheteur Vérifié
Rating: 4 out of 5
Superb, the motorcycle is very pretty, good design, a bit high in seat height and you have to be careful because for a 9-year-old child, at the first acceleration, the motorcycle lifts directly and is very sensitive to acceleration. So gently, otherwise very nice model.
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Rating: 4 out of 5
Good product, fast delivery with no fees
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Acheteur Vérifié
Rating: 1 out of 5
The delivery was delayed by several months, but the most annoying was the incompetence of customer service, no news from them, they did not inform us of the delay, we were therefore forced to chase them several times by phone, they were frankly unpleasant on the phone and even dared to respond "well, you can just cancel your order". And finally, the commitment to offer us 74€ in gift vouchers was not respected. It is pathetic to consider a customer so little. We will never renew our experience with this site.
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Response from MiniMX
Hello, We sincerely apologize for this endless wait that we unfortunately could not control, we have been transparent about the information we had. The current situation is global and unprecedented, we unfortunately only have delays that are not respected and pushed back at the last moment by maritime carriers. This explains the delay and lack of information. We were instructed to offer refunds to avoid holding our customers hostage if the delay no longer matched. Again, this situation is unprecedented and does not reflect our 10 years of experience. We wish to offer only real stock and pre-order dates as close to reality as possible. Regarding loyalty points, they are valid for 15 days after your order is in the delivery process. However, the order you placed and on which you are commenting is off-topic. Best regards, Mini MX
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Acheteur Vérifié
Rating: 4 out of 5
Arrived with the fork bent but otherwise fine
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Rating: 4 out of 5
Site not necessarily user-friendly for finding a product.
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Acheteur Vérifié
Rating: 4 out of 5
very good site. I recommend.
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Acheteur Vérifié
Rating: 1 out of 5
I placed an order with them for two motorcycles for my children, package lost. I placed another order last week and again, package lost. How can you lose motorcycles, it's not a small package after all?
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Response from MiniMX
Hello, our customer service informed you by phone that our carrier needed additional documents, we sent them as soon as possible. We apologize for the inconvenience caused. We can assure you that your order was never lost, it was waiting on the transit dock of our carrier. However, I cannot find any tracking by email for your 2019 order that you are probably referring to. When you encounter an issue with your MiniMx order, we invite you to also contact us by email at [email protected], this allows us to keep track and provide you with the best follow-up year after year. Best regards, MiniMX
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Acheteur Vérifié
Rating: 4 out of 5
Perfect, too bad the motorcycle arrived with a dent on the reservoir's thread
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Acheteur Vérifié
Rating: 1 out of 5
We ordered a motorcycle wheel, it arrived warped. Impossible to prove, fortunately I noticed it because it's dangerous.
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Rating: 4 out of 5
Good
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Acheteur Vérifié
Rating: 4 out of 5
Too bad there aren't more spare parts available
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Acheteur Vérifié
Rating: 4 out of 5
Rather simple
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Acheteur Vérifié
Rating: 4 out of 5
Package conforms to my expectations
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Acheteur Vérifié
Rating: 1 out of 5
I placed an order on June 23 on the site and as of today, we are July 7, 2021, I still have not received the motorcycle knowing that delivery is quite expensive and that the site specifies delivery in 24/72 hours, so I am very disappointed in this regard, especially my son. Knowing this, I would have waited for the sales. As a result, I contacted customer service who gave me a number to contact the delivery person, which turned out to be a wrong number, and to whom I asked for a commercial gesture for the wait of my package, they did not want to know anything, so disappointed with the delivery time and customer service.
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Response from MiniMX
Hello, it seems that the carrier tried to contact you to organize the delivery of your motorcycle, without a response from your side, the motorcycle remained on their transit dock near your home. You spoke with our customer service on the phone who assisted you in finalizing the delivery of your motorcycle. According to the carrier's tracking link available in your MiniMx personal space, the motorcycle arrived on June 24. If you need assistance in tracking your next order, do not hesitate to contact our customer service. Best regards, MiniMX
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Acheteur Vérifié
Rating: 4 out of 5
I didn't know the site, I had a first chat contact that convinced me
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Acheteur Vérifié
Rating: 1 out of 5
No customer service from start to finish. I left an email with customer service a month ago, no response. The motorcycle arrived damaged because it was poorly packaged. No parts available for the 250 crz. Fast54000 is just a dream seller when they say that spare parts are available. In short, not a serious brand at all. Move on, there are much more serious competitors. It's not possible to give zero stars, this site is not worth more...
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Rating: 4 out of 5
Good navigation of the site, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
Whether it's Clément Nicolas or the rest of the team, mixed center, cordial, helpful, and attentive, however, lately there have been major issues with delivery and no means of return
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Acheteur Vérifié
Rating: 4 out of 5
Ergonomic site. Parts received within the allotted time and conforming to the description. They fit the motorcycle as expected. I recommend the site without reservation.
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Acheteur Vérifié
Rating: 1 out of 5
Order delivered with a lot of delay
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Response from MiniMX
Hello, you can find all the tracking information for your order transparently in your personal space on our MiniMx website. According to your tracking, you ordered on Sunday the 25th and your package arrived at the relay point on the 29th, three days later (indeed, we do not prepare orders on Sundays). If you have any questions regarding your order, our customer service is at your disposal at 09.72.39.05.37. Best regards, MiniMx
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Acheteur Vérifié
Rating: 4 out of 5
Fast and square
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Acheteur Vérifié
Rating: 4 out of 5
Not exactly the same, but suitable.
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Acheteur Vérifié
Rating: 1 out of 5
Customer service is not up to par, avoid....
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Response from MiniMX
Hello, I see that according to your email exchanges with our customer service, they are assisting you at every step of the search for your breakdown. We have sent you an electrical harness, we wish you a good installation and do not hesitate to return to our customer support if the breakdown persists. Best regards, MiniMx
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Acheteur Vérifié
Rating: 4 out of 5
the order took a bit longer to arrive
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Acheteur Vérifié
Rating: 1 out of 5
I want to return the dirt bike despite the 14-day withdrawal period, we return at our expense and a deduction on the price paid, what a shame, go to another site for your purchases.
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Acheteur Vérifié
Rating: 1 out of 5
We just received the motorcycle ordered for my 8-year-old son's birthday, unfortunately, he could not try it because it does not work.
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Response from MiniMX
Hello, have you contacted customer service so they can help you resolve your problem? Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Package received damaged and spoiled
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Response from MiniMX
Hello, when you receive a damaged package, we strongly encourage you to make a reservation with the delivery person upon receipt of your package. You should contact our sales team by email ([email protected]). Remember to attach photos of your package (the condition of the package before opening, the contents, and the delivery note). Best regards, MINIMX
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Acheteur Vérifié
Rating: 1 out of 5
Pay for a 24/48 delivery to receive it a week later...
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Response from MiniMX
Hello, you selected the COLISSIMO carrier which is the home delivery service within a timeframe of 48h/72h. 24h deliveries are ensured by TNT or CHRONOPOST. You ordered on Tuesday, June 22 at 5:00 PM, your package was prepared and shipped the next day at 12:19 PM, that is, Wednesday, June 23 without delay. It was delivered (according to the colissimo tracking) on Friday, June 25, within the 48-hour working timeframe. If you wanted to be delivered the next day, opt for TNT or CHRONOPOST which would have delivered to you on Thursday before 1 PM. We hope, however, that the receipt and the products meet your expectations and remain at your disposal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 4 out of 5
Relatively happy, a reasonable price for the kits and parts offered, fast delivery. However, I just want to point out poor packaging of the accelerator cable which damaged the sheath but did not prevent operation.
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Acheteur Vérifié
Rating: 4 out of 5
sometimes not easy to find the right product on the first try but with a little patience, you can do it. thank you
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Acheteur Vérifié
Rating: 1 out of 5
I ordered a brake caliper, it doesn't work, only 1 piston works, the other does not work for a new item, I am not satisfied and since I mounted it on my dirt bike, I could not get a refund.
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Response from MiniMX
Hello, our sales service has contacted you to provide you with an appropriate solution. Best regards, MiniMX
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Acheteur Vérifié
Rating: 4 out of 5
Serious service and quick handling, good team, satisfied with the speed of services, thanks to minimx
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Acheteur Vérifié
Rating: 4 out of 5
easy to find your way around
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Acheteur Vérifié
Rating: 1 out of 5
Hello, it's not too great, I received the engine fine but the CDI does not work.
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Response from MiniMX
Hello, our sales service has contacted you to replace this defective part. Wishing you a good reception and good assembly. Best regards, MINIMX
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