Customer reviews of MiniMX

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 27 545 published reviews

Summary of reviews

The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.

Reviews 1 and 4 stars

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J
Jessy R.
Rating: 4 out of 5
following a purchase from 02/12/2025
fast delivery and well-finished motorcycle for the price just the BMX style handlebars to review for future models
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Patrick V.
Rating: 4 out of 5
following a purchase from 03/12/2025
Ordered in green received in purple but otherwise it's perfect.
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Moreira A.
Rating: 1 out of 5
following a purchase from 03/12/2025
Quad received with broken parts, I am offered to come pick it up while I just ask for replacement parts. I am told that it is assembled like that from the factory, while the broken plastic pieces are indeed present in the box.. strange, usually no issues with them. I am left speechless... anyway
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Jorris D.
Rating: 4 out of 5
following a purchase from 01/12/2025
Package well received within the expected time, super quality motorcycle. First purchase of a long series
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Stephan S.
Rating: 4 out of 5
following a purchase from 29/11/2025
Order compliant, received quickly!
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Gregory D.
Rating: 1 out of 5
following a purchase from 27/11/2025
Order never received, no solution from the sales service, first disappointing experience with MiniMX. I do not recommend this site.
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Clémentine G.
Rating: 1 out of 5
following a purchase from 05/11/2025
Very long delivery, almost 1 month to receive the package
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Jordy F.
Rating: 1 out of 5
following a purchase from 20/11/2025
I ordered a motorcycle from MiniMX, but unfortunately the model received does not match the one I selected. I contacted customer service by phone, who directed me to an email address for my request to be handled. To date, more than 10 days after sending my message, I have not yet received a response. I hope to receive a reply soon to resolve this situation under good conditions.
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Response from MiniMX
Hello Jordy,

Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience regarding your order and have done our best to send you the correct model following this preparation error.

In this type of issue, we are obliged to process a return which sometimes takes a bit of time, and again, our apologies, my colleagues in preparation made a selection error... Please know that we strive to improve our system to avoid any errors, recording less than 1% error in logistics, unfortunately, the error remains human.


Best regards,
The MiniMX team
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William P.
Rating: 1 out of 5
following a purchase from 27/11/2025
Very disappointed, the front tire received is from 2016... I thought I was buying a new tire that is almost 10 years old. And one of the two inner tubes does not have a threaded valve, so I had to buy another tube. In short, I strongly advise against it.
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Response from MiniMX
Hello,
The Michelin tires are ordered from BIRH, the official distributor of the brand in France and Europe, our last arrival for the rear is from October 2025 (invoice available if necessary), for the front September 2025 (invoice available if necessary). We have no stock of tires that are 10 years old, in this case if your claim is true it comes from the supplier and if you wish to share your claim with us through photos so that we can forward it to BIRH France, as this does not come from our end in this case.
Best regards,
Mini MX
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Stephane D.
Rating: 4 out of 5
following a purchase from 26/11/2025
fast and careful shipping, but I wanted to get information about certain parts, I contacted them on their site via email and got no response
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Maxime D.
Rating: 1 out of 5
following a purchase from 27/11/2025
I received a poorly packaged and damaged head gasket. They do not want to send me another one. Disgraceful customer service
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Frederic H.
Rating: 4 out of 5
following a purchase from 22/11/2025
Hello, packages received quickly it's for Christmas to see the operation afterwards best regards
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Nolan G.
Rating: 4 out of 5
following a purchase from 22/11/2025
Well received but the connections have yellowed a bit
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Razvan B.
Rating: 1 out of 5
following a purchase from 01/11/2025
I ordered 3 motorcycles from this site and 2 motorcycles are fine, no issues, however I received the 125 with damaged parts, the engine guard completely bent because the motorcycle was poorly glued and all the weight rested on the drain plug. I am worried that this may have weakened the engine casing and that I will end up with a crack/leak later. All they respond is that they will send you the damaged parts which is good but for the casing they want to review the motorcycle, if there are anomalies they will repair it, however if there are no anomalies, you pay us the return shipping costs plus labor. Unacceptable, I requested a return of the motorcycle with a new summary afterwards especially since I called them 3 times before ordering and receiving the motorcycle to ask if later we could put larger wheels because I was not convinced at all. They said yes, no problem, even gave me references with prices for wheels and finally when I receive it and tell them that I do not see how I can put larger wheels, they respond that indeed we cannot. So I end up with a damaged motorcycle, with a possibly weakened casing and poorly advised that I will not be able to change the wheels for the young person who will ride it and who will grow. As long as it talks about 2 or 3 parts for nothing, indeed they send them to you but as soon as it is more serious, either they do not respond to the request or switch to another subject. With 3 motorcycles ordered and given the different problems, they make no effort and do not even take responsibility for their incompetence. I regret ordering 3 motorcycles from this type of people
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Lisa C.
Rating: 1 out of 5
following a purchase from 31/10/2025
Honestly very disappointed. I bought the motorcycle and from the start it wouldn't start, neither with the kick nor with the electric starter. We had to take it to the garage because even calling the seller and following all his instructions, it was impossible to get it started. Result: garage fees at my expense that are not even reimbursed. At the garage, it finally started, but the motorcycle still has a problem: it does not hold idle and stalls constantly. For a purchase that is supposed to be functional, this is just unacceptable. I absolutely do not recommend.
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Loic G.
Rating: 1 out of 5
following a purchase from 10/11/2025
I placed and paid for my order on 10/11 and it was shipped 15 days later!!! Supposedly they did not have the parts in stock while at the time of my order they were indeed listed as in stock on their site, plus once the order was received, there were missing gaskets. I will not order from this site again, this is definitely the first and last time.
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Julien C.
Rating: 1 out of 5
following a purchase from 25/10/2025
Not satisfied. The description stated it was compatible with a bastos, but no and impossible to find information on the return.
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Benoît H.
Rating: 4 out of 5
following a purchase from 18/11/2025
Very good purchase too bad no assembly instructions
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Alexandre S.
Rating: 4 out of 5
following a purchase from 05/11/2025
Good value for money, a problem with a wheel during assembly, responsive customer service.
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Hajjari L.
Rating: 4 out of 5
following a purchase from 13/11/2025
Very good machine but on the motorcycle the adjustment screw is impossible to set properly too bad but otherwise very good and fast to see over time what it says
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Aurélie F.
Rating: 1 out of 5
following a purchase from 14/11/2025
Very poorly advised by the person in chat who made me order the wrong part and does not want to acknowledge their mistake nor even cover the return shipping costs. Avoid, I will never order from them again. Moreover, for a motorcycle bought new a year ago, there are still problems.
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Clement M.
Rating: 4 out of 5
following a purchase from 11/11/2025
I give a good rating because the motorcycle is very good but despite sending a message about the lack of a liter of oil in the pack no response from the service
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Lucas B.
Rating: 1 out of 5
following a purchase from 09/11/2025
Twisted chain...
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Elijah A.
Rating: 1 out of 5
following a purchase from 08/11/2025
Good evening, very disappointed because the screw was too small for my bastos 140cc motorcycle according to the site it was supposed to fit.
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Corentin K.
Rating: 1 out of 5
following a purchase from 05/11/2025
The motorcycle has a problem with acceleration, turning the handlebars to the left makes the motorcycle accelerate on its own even though the cable tension is good. By the way, just upon receipt I should have understood that it was going to be chaotic. The delivery person left the motorcycle on the road while my mother is oxygen-dependent and did not even want to bring it into the hall even for a tip. Unpleasant delivery service to avoid.
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Response from MiniMX
Hello,
As I indicated in your product review, I invite you to consult the complete 1-hour tutorial on assembling the ERZ PRO 300cc covering the cable routing on your front end.
https://www.youtube.com/watch?v=PCWWAfmT7yk

Regarding the delivery, unfortunately, the delivery passing through the SCHENKER company, we cannot intervene on the friendliness or behavior of individuals within their structure and subcontractors, we can only apologize for the lack of civility of this person and the lack of understanding.
We opt for delivery with an appointment to be able to organize the delivery while taking into account individual constraints.

The world of delivery is diverse and varied, generally, you encounter friendly and helpful people but sometimes less so, unfortunately, our company evolves this way, we kindly ask you to excuse us for them and hope to assist you in assembling and adjusting your motorcycle so that you can enjoy it fully.
Best regards,
Mini MX
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Guillaume N.
Rating: 4 out of 5
following a purchase from 20/09/2025
Satisfied with reservations: Bank transfer received in 3 days so that's ok. Product conforms to my order. (Except the derestriction part of a SurRon Light Bee, the site indicates that it is derestrictable but the latest models are no longer...) Customer service responds every time in less than 5 minutes it's perfect. However, the items marked "in stock shipped within 48h" are not always... For my part, the parts were not yet delivered to their warehouse and after that too many orders to send so shipment further delayed. A downside on the displayed Ultra-fast deadline that I did not benefit from...
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Noah B.
Rating: 1 out of 5
following a purchase from 31/10/2025
Air filter ordered in black and received in blue
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Cédric B.
Rating: 4 out of 5
following a purchase from 25/10/2025
Perfect parts
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Marc B.
Rating: 4 out of 5
following a purchase from 03/11/2025
Good advice, fast...
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Johann V.
Rating: 4 out of 5
following a purchase from 30/09/2025
Crz 1400w. The bike is aesthetically very appealing and extremely powerful if set to maximum speed I don't know if it reaches 50km/h as written in the description but it surely comes close. I give 4 stars instead of 5 because the potentiometers to adjust the speed and throttle responsiveness are a bit soft and risk rotating with the ground bumps (this is my assumption and not a fact) I would have preferred to have clear clicks of the wheel and then the throttle half grip doesn't drive me crazy but it's not a big problem. For the rest, it seems to be a very good product. It's a gift I will give for Christmas and now we are mid-November so I reserve the right to change the review after more intense use. For now top
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Arthur L.
Rating: 1 out of 5
following a purchase from 27/10/2025
Who decorates received, but all damaged everywhere in a small box nonsense, I do not recommend at all not capable of doing business except I had to return the ego kit for them to send me another one but I had no time so they could have made a gesture so I do not recommend at all, beware
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Response from MiniMX
Hello,
You forgot to mention that we offered you the return of the product with a prepaid return label to offer you a refund.
You asked us for an immediate refund while keeping the deco kit or offering you a motorcycle lift for €50.

Unfortunately, you will understand that this is not possible, you also threatened us with bad publicity, do not imagine that this is pleasant for us who only wanted to take back your product and refund or exchange it.

What more can we do? Aside from the return with exchange or refund.
Beware? Of whom? And of what? Your items do not suit you, we take them back, refund or exchange, our sales service is transparent and as honest as possible with our customers.

We hope nonetheless that you can understand and reconsider your position.
Best regards,
Mini MX
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Mathis D.
Rating: 4 out of 5
following a purchase from 24/10/2025
Top delivery... Unfortunately missing screws at the upper level. Motorcycle received without baffle.
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Steven G.
Rating: 4 out of 5
following a purchase from 23/10/2025
(-) Missing holes already in the rear wheel of the rim and the rear rim did not exactly match the same size recover the tires to put on the old rim of my pocket. (+) Very responsive customer service, top after-sales service. But not specialists as such too bad..
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Rachid A.
Rating: 1 out of 5
following a purchase from 20/10/2025
It dislocated in 1 hour of riding, bad product!!
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Enzo B.
Rating: 1 out of 5
following a purchase from 14/10/2025
Very poorly informed, not the right model, we pay for shipping, have to pay for returns, it's nonsense. I had already bought a motorcycle from them and received it with a hole in the swingarm, flat tire, they offered me a tube as a commercial gesture...
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Response from MiniMX
Hello,
I am sorry that you did not select the correct transmission chain, indeed if it is intended for your 2023 Drift the chain pitch is 420 and not 520.

I would like to clarify an important point, your swingarm did not have a hole but a scratch (Mini MX archive from 05/05/2023), although we take great care in the packaging and transport of our vehicles, it is possible that slight scratches or marks may be present upon unpacking. This does not impact the proper functioning of the motorcycle. We do everything possible to minimize such imperfections, but they can occur during transport. Thank you for your understanding.

Regarding the compatibility of the parts, do not hesitate to ask us either by phone or by email so that we can guide you to the right model.
Best regards,
Mini MX
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Jérémy A.
Rating: 1 out of 5
following a purchase from 16/10/2025
The tire ordered was not the correct tire delivered
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Cecile N.
Rating: 1 out of 5
following a purchase from 13/10/2025
After use, the motorcycle no longer starts
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Joan A.
Rating: 1 out of 5
following a purchase from 11/10/2025
With every order made with you there is an issue
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Alexis M.
Rating: 1 out of 5
following a purchase from 07/10/2025
Really not good quality after 10 hours of riding, many problems. For my son and me.
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Lenny M.
Rating: 1 out of 5
following a purchase from 01/10/2025
I have never received my order
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