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A
Rating: 5 out of 5
The service is very fast. Great.
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 556 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 1 and 5 stars
Reset filtersA
Rating: 5 out of 5
Super promo and free express delivery
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
perfect nothing to complain about
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A
Rating: 5 out of 5
efficiency between order and delivery.
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A
Rating: 5 out of 5
Motor runs very strong arrived in 72h I recommend
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A
Rating: 5 out of 5
Perfect, top service they didn't have the requested part they contacted us right away and my son got a similar item and very very good well done for everything. Keep being close to your customers as you do
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A
Rating: 5 out of 5
The exchange of the June pouch, to the engine for a June pouch, complete part and undoubtedly with good attention. The exchange of the June pouch to the engine for a complete June pouch part and undoubtedly with good attention but there was a slight misalignment. In the end, I had to reshape the seal with a very small fine grinder. I don't blame anyone, this problem could have happened with the seals I had originally ordered too. Otherwise, the site is great, there are plenty of Dirt parts that you can't find elsewhere grouped on the same site. It is very accessible and very practical. Ps: thanks again for the gifts with each order. Antonin
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A
Rating: 5 out of 5
Always satisfied. A good point on the quantity of responses to customer questions about compatibility with their motorcycle models. Smoothness in the ordering process until delivery. Good Job.
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A
Rating: 5 out of 5
Honestly, you have good quality parts, the time to receive the parts is not long it's perfect
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A
Rating: 5 out of 5
Very good
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A
Rating: 1 out of 5
Site that prefers to steal you 16€ of gift voucher, while I have to order 2 motorcycles (more 1850€ anyway) by the end of the year..... The main lines: I had to claim my points for a Pocket cross purchase. Points that were attributed to me in the form of a gift voucher valid for 1 year. And looking at my account I see that it is only valid for 10 days !!!!! Already a lie. I contact them by phone, they tell me that it is indeed valid for 1 year. Big lie...... And as I told them, my voucher has disappeared !!!!!! Since then no response from them, all my emails remain unanswered ........ All this for 16€ while I make quite a few orders !!!!! And last thing regarding the orders: Very often the selected gift is not included in the package. My last order: Ordered a 125cc ignition Received a 140cc one !!!!!! The flywheel puller, the first two threads of the screw received a shock, had to redo the threading for it to work properly ... I said nothing at the time except for the ignition where I wanted to be sure it would fit my engine ?!?!?! But for the rest I managed. But I do not appreciate at all their way of diverting the discount vouchers they grant us or that we have to claim our points earned with our orders when it is one of their selling arguments....
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Response from MiniMX
Hello, At no time do we delete or withdraw gift vouchers granted to our customers, I think you are not looking in the right place on your account and after verification they are correctly listed (the voucher for the points and your gift voucher for the commercial gesture). Loyalty points are valid for 1 year and not 10 days, I confirm it again! You have converted your loyalty points (menu my loyalty points) into a gift voucher checked in the menu "Your discount vouchers", the validity date is noted 30/09/2023 (so 1 year) and the voucher is indeed available on your customer account (I have verified it). Following our last conversation a commercial gesture has been credited to your account for the transport at 11.95 valid also for one year and expires on 21/10/2023. The ignitions for 125cc are the same for 140cc 150cc, 88cc, 107cc, 110cc because the ignitions are not a notion of engine power, the indication on the products/item sheets is more of an indication helping to sell and inform the customer of its compatibility, so no worries it fits. Regarding loyalty points, they convert after 15 days after delivery, also leaving a delay for the return of the merchandise if needed. We allow ourselves to "by pass" the delay when our customers ask us out of courtesy but normally it is 15 days after delivery. We always respond and try to be understanding when there is a "problem" our goal being to satisfy our customers as best as possible and we have proven it to you during your delivery issue. I sincerely hope you will take the time to check your customer account and confirm my statements, if you have a problem we are always available by phone email or chat and we strive to respond to all our customers non-stop from 9 AM to 6 PM from Monday to Friday. Best regards, The Mini MX customer service
A
Rating: 5 out of 5
Order shipped and received very quickly
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A
Rating: 5 out of 5
Top item as always nothing to say
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A
Rating: 5 out of 5
Fast shipping and good product
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A
Rating: 5 out of 5
Good quality product, fast order and delivery nothing to report
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A
Rating: 5 out of 5
Great site I order a large part of my parts on the site.
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Rating: 5 out of 5
Perfect
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A
Rating: 1 out of 5
For the Minimix service nothing to say, my order was shipped the same day, customer service is attentive. However, as for their delivery partner (schenker) it's really nonsense, to reach their customer service is really not easy because no one answers the phone the chatbot on the site makes you wait 20 minutes telling you that an agent will join the conversation. Once you manage to reach them and delivery is scheduled they offer you a super wide time slot from 10 AM to 4 PM for you to figure out how to free yourself. Which is quite unprofessional since a delivery person has a delivery route to do during the day as well as the distances between each delivery point so they have the possibility to give an approximate arrival time.
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Response from MiniMX
Hello, following our telephone exchange today, we confirm that the delivery slots are specific to our logistics partners. Mini MX, like the majority of online sites, is not dependent on the delivery appointments made, we are sorry for that. We thank you however for appreciating our commercial service which remains at your disposal for any other requests. We look forward to serving you again. Have a nice day The Mini MX team
A
Rating: 5 out of 5
Super fast shipping
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A
Rating: 5 out of 5
second purchase, very good follow-up, no problem serious site.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Connection in 2 days, order as expected. Nothing to report
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Rating: 5 out of 5
Excellent exchange with the site's chat, well answered all my questions. Fast delivery and with a great carrier.
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A
Rating: 5 out of 5
Very good
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A
Rating: 1 out of 5
It took almost 1 month to receive the order and moreover the carburetor that I ordered is ready for gasoline. Very disappointed I will not order again on your site
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Response from MiniMX
Hello, your order left on October 5 and delivery is scheduled for today which is 4 working days and not a month :) Have a nice day :)
A
Rating: 5 out of 5
Excellent site, fast and serious.
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A
Rating: 1 out of 5
The tire was torn and the inner tube punctured I will not place any more orders unfortunately
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Response from MiniMX
Hello, in a case like this I invite you to contact customer service by email accompanied by photos to verify the problem, customer service is very available and if it is an error on our part we will take care of remedying the situation. We apologize for the inconvenience caused and look forward to hearing from you Have a nice day :) [email protected]
A
Rating: 5 out of 5
Nothing to say, perfect
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Rating: 5 out of 5
Super, frankly, delivered quickly, they are very strong, and the grip is incredible!
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Rating: 5 out of 5
Fast shipping, the part meets my expectations
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Rating: 5 out of 5
Fast delivery
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Rating: 5 out of 5
Very good for a front tire for Surron, with an extra inner tube (thin but it's cool)
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
Spare parts conform, delivery time respected, very friendly and understanding staff
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Rating: 5 out of 5
Impeccable service at all levels. Affordable well-designed site, deadlines, delivery, and quality of service and supply 10/10
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Quality product arrived quickly
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A
Rating: 5 out of 5
Satisfied
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A
Rating: 1 out of 5
Never received my order so 300 euros in the air I find it not normal especially knowing that I paid for delivery to make it faster but in the end no it's been a week since I have nothing
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Response from MiniMX
Hello, we apologize for the inconvenience your package left on Tuesday evening and it seems there were problems with the delivery information that caused a delay. Your tracking indicates a delivery today. Have a nice day