The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Hello :) I would be curious to know the reason for your dissatisfaction because we offered you a higher-end model at the same price as the one that was no longer available, it is difficult to do better in your case. I am waiting to hear from you. Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
The wheels received were not new, or of poor quality as they are rusty at the rim with already some dents and the rear wheel was mounted with a front brake disc... Very fast and efficient delivery but mediocre quality product. Too bad.
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Response from MiniMX
Hello :) All the products we sell are new without exception. If there was a problem with the packaging and the products are damaged, which can happen, just send us an email with photos of the received products explaining the problem and customer service will take care of resolving the issue. However, in your case, I do not see any request from you. I am waiting to hear from you so that you are fully satisfied. Have a nice day and see you soon.
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Acheteur Vérifié
Rating: 1 out of 5
Poor quality
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Response from MiniMX
Hello :) What is the problem with your order, please? Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
Motorcycle received with a broken box, the fork is bent! Almost impossible to put the spacers. The front brake cable attachment is broken... Impossible to reach customer service... Disappointed for my son's birthday gift...
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Response from MiniMX
Hello :) Customer service is available from 9 AM to 6 PM every day by dialing 3 at the switchboard, and I do not see any email from you regarding this issue. If there was a problem during transport, we will remedy the issue. I am waiting to hear from you.
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Acheteur Vérifié
Rating: 1 out of 5
Quad assembled... and variator that breaks after 3 hours of riding pfff unacceptable to spend 1018€ on the sale.
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Response from MiniMX
Hello :) We apologize if you had a problem with the vehicle, as discussed, I am waiting for your email so that we can resolve the issue as quickly as possible. Have a nice evening.
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Acheteur Vérifié
Rating: 1 out of 5
The delivery is terrible, you say it arrives in 72h 48h, it has been a week since I ordered and I still have not received my dirt order.
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Response from MiniMX
Hello :) According to what I see on your order, you ordered on Tuesday evening at 9 PM, the order was shipped on Wednesday and you received it on Friday, which is 48 hours. I am sorry if it seemed long to you, but the deadlines were respected. We always try to do our best. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
The ordered product does not match my order.
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Response from MiniMX
Hello, I have received my order but I am very dissatisfied because you did not send me the correct spacers for the 50 sx.
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Acheteur Vérifié
Rating: 1 out of 5
Hello :) I think you made a mistake when placing your order because you ordered spacers for the 250cc models, feel free to call us for the parts corresponding to your vehicle. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
PROBLEM I ordered handlebar risers in double in the photo and upon receiving my order only one riser was received, plus nothing precise on your site that they are sold without the fixing screws... I am waiting for a response from them.
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Response from MiniMX
Hello :) Indeed, after checking, the risers were only made by 1, we will modify that immediately and we apologize for this misunderstanding. I will send you the second one quickly :)
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Acheteur Vérifié
Rating: 1 out of 5
PROBLEM I ordered handlebar risers in double in the photo and upon receiving my order only one riser received moreover nothing precise on your site that they are sold without the fixing screws.. I am waiting for a response from them
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Response from MiniMX
Hello :) so indeed after checking the risers were only made by 1, we are modifying that right away and we apologize for this misunderstanding I will send you the second one quickly :)
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Acheteur Vérifié
Rating: 1 out of 5
For now we are still waiting for the delivery... so not happy after 1 week after the order
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Response from MiniMX
Hello, I am really sorry for the length of this delivery, I also thank you for your understanding that it is the carrier who did not deliver. As agreed, I will make a commercial gesture for your next order. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
The rim is good but I find it disappointing that the hop needs to be adjusted because once the tire is mounted it feels like riding a horse, it's not very pleasant. It's already been 3 days that I've been trying to adjust it, if the guys are already mounting the spokes they could at least remove the hop and the warp because it's a hassle to adjust for a beginner, so disappointed.
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Acheteur Vérifié
Rating: 1 out of 5
1 week before receiving my package instead of 3 days
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Response from MiniMX
Hello :) you received your package in 48 working hours, the package left Wednesday evening and you were delivered Monday, we are sorry if there was the 14th of July and the weekend in between. We always do our best to ship orders as quickly as possible. See you soon :)
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Acheteur Vérifié
Rating: 1 out of 5
3rd order placed on the site, still a problem between delivery issues, payment issues, and now omissions in the order. I will order from another site now.
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Response from MiniMX
Hello :) your order was split into two packages as we indicated by email, so no product is missing :) Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
Part received damaged
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Response from MiniMX
Hello :) we apologize for this and I see that your request was processed this morning in response to your email :)
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Acheteur Vérifié
Rating: 1 out of 5
I ordered a rim and when unpacking it I noticed that the bearing at the axle of the rim was broken
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Response from MiniMX
Hello :) we apologize if there is a problem with your product, send us an email with photos and we will do what is necessary :)
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Acheteur Vérifié
Rating: 1 out of 5
Following my comment which you did not like and the absence of a response from you, I am removing another star for the service which is misleading, the proof is that you do not post it and you do not respond to me.. this was my last order with you, you have lost a customer.
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Response from MiniMX
Hello :) Your loyalty points due to your purchase are credited to your account, you may not find them because you have three accounts with the same address on our site. In a case like this, do not hesitate to call us, we can do it directly over the phone, computer problems can occur. Regarding your order, you ordered Wednesday evening at 5 PM, the order therefore left Thursday afternoon and you received it Monday morning, which is 48 working hours. I am sorry if this did not satisfy you, we offer a 24-hour service with Chronopost for any order before 1 PM, but the weekend will always be considered as two non-working days. See you soon with us and I repeat if you encounter a problem call us or send an email, we are very available, we cannot solve your problem if we are not aware :) Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
Here I had answered you, the verified review software manages publications automatically, as you can see we respond to everyone and we are open to criticism. A call or even an email is still the best way to reach us and resolve issues :) See you soon
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Acheteur Vérifié
Rating: 1 out of 5
Very poor delivery
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Response from MiniMX
Information provided on the site as well as the photos are misleading. To date, I still have not received the refund for my return order.
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Acheteur Vérifié
Rating: 1 out of 5
Hello :) so I did not quite understand the problem with the product, however the refund was made on June 9th, if you do not see it call us :) Have a nice day
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Response from MiniMX
Very disappointed with the quality of the parts and the manufacturing finishes, especially the screws and bolts provided are defective, to finish the installation of the lift was very complicated
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Acheteur Vérifié
Rating: 1 out of 5
Hello, if you have difficulties with an assembly or if the part does not suit you, I invite you to contact customer service, we are very attentive :) Have a nice day
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Response from MiniMX
3rd order on this site and 3rd error. I ordered a BIHR clutch lever type original which is the exact copy of mine. I place the order and upon receipt the lever is the complete opposite of the photo. Thank you mini mx for your mistakes. I don't want to return it because I am so exasperated by the incompetence of the staff. In any case, I do not recommend this site to anyone.
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Acheteur Vérifié
Rating: 1 out of 5
Hello, the photos on the site are not contractual as often on the parts due especially to regular changes made by the suppliers. I see that you are complaining here but I have no emails from you regarding your dissatisfaction and without that it is impossible for us to guess. There is no problem with this product, so I invite you to call us or send us an email. Customer service is very responsive and accommodating and the staff is competent contrary to what you seem to think. I wish you a good day, see you soon :)
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Acheteur Vérifié
Rating: 1 out of 5
You would need to be delivered to give a rating, we pay fees to get our parts quickly but I still haven't received anything
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Response from MiniMX
Inner tube punctured upon arrival, no need to return it since I paid 7€ and the shipping costs are at my expense and are also 7€, I wasted 15€. Avoid MiniMx!
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Acheteur Vérifié
Rating: 1 out of 5
Hello, we have not received any request from you via email, if there is a problem with an item we always resolve the issue as you can see from the other comments, I am waiting for your news so that we can do what is necessary. Have a nice day
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Response from MiniMX
Order reference 16/27/12 received 15/27/12
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Acheteur Vérifié
Rating: 1 out of 5
Bad in delivery
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Acheteur Vérifié
Rating: 1 out of 5
Currently not received, stock problem not even reported while I paid, I had to call otherwise how long would I have waited? Delivery time not respected 48/72h still not received nothing is done.
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Response from MiniMX
Hello, I apologize again for the delays and I thank you for the more than cordial exchange on the phone, see you soon
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Acheteur Vérifié
Rating: 1 out of 5
I still haven't received my package, and when we ask min mx, well it's up to us to manage, they don't want to know anything
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Acheteur Vérifié
Rating: 1 out of 5
The reference was correct but I received the wrong gasket
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Response from MiniMX
Hello, after checking, the error is unfortunately not on our part, we are always ready to correct our mistakes but here it was clearly specified in the description that the oil passage of the gasket pack is round and according to your photos sent by email you need the oval oil passage simply. Don't hesitate to call us when you're not sure, we are available from 9am to 6pm from Monday to Friday, there is always someone to advise you. See you soon :)
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Acheteur Vérifié
Rating: 1 out of 5
I ordered my package on 06/05 and I still haven't received it while we are on 15/05, I am very disappointed with the site
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Acheteur Vérifié
Rating: 1 out of 5
I find it unacceptable, I bought a deco kit for ycf never received!
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Acheteur Vérifié
Rating: 1 out of 5
I did not receive the right product, I requested an exchange and never got a response
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Response from MiniMX
Hello, I do not see any email from you with this address, we generally respond very quickly, I invite you to resend your email directly from your box to [email protected]. I look forward to hearing from you, have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
Error on the part of minimx still not resolved after numerous emails, 1 and a half months of waiting and 2 orders
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Response from MiniMX
Hello, I have no email from you with this address [email protected], I invite you to resend your request or call us because we are very responsive as you can see from the other comments, I look forward to your reply, have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
I still haven't received the gift I was supposed to get with my order
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Response from MiniMX
Hello, I think you did not select the gift because after checking it does not appear in your order, so it is not an oversight. Don't hesitate to call us for your next order, we will be happy to add it for you :) have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
The last time perfect delivered the next morning, for the last order it's been 6 days that I'm waiting for my order
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Response from MiniMX
Hello, your order is being delivered today after leaving Thursday afternoon, there was simply the weekend plus the holiday, the delays are normal with the carrier you chose. Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
I bought a rim from them and two days later it was dead because my spokes were loose, not very professional!
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Acheteur Vérifié
Rating: 1 out of 5
Good product but the delivery is too long
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Response from MiniMX
Hello, you were delivered in less than 72 working hours, which is the normal delay with GLS, if you want to be delivered faster there is express delivery Chronopost before 1pm which is offered on the site. Looking forward to it, have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
I received a broken part and I tried to call to get a refund and no one answers me
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Response from MiniMX
Hello, our offices are open from 9am to 6pm, there is always someone available, otherwise I invite you to send an email to [email protected] :)
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Acheteur Vérifié
Rating: 1 out of 5
Rubbish.
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Acheteur Vérifié
Rating: 1 out of 5
I received the inner tube that was already punctured!!!
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Response from MiniMX
Hello, we are sorry for the inconvenience, I do not see any email with this address, can you please do it so that we can take the necessary steps? Have a nice evening
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Acheteur Vérifié
Rating: 1 out of 5
3 times that the delivery is not respected
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Response from MiniMX
Hello, you ordered at 7 PM on Wednesday evening, so after the opening hours, the order was shipped on Thursday and you were delivered on Friday, which is 24 hours. We always try to do our best; we are not Amazon yet, we don't work at night, but we do everything to make it go as fast as possible ;) Have a good evening
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