The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Hello, you ordered an air filter for PW 50, what is the exact problem, please?
A
Acheteur Vérifié
Rating: 1 out of 5
Ordered a 15mm axle wheel and received a 12mm axle wheel. First outing, the pinion fixation broke. Very disappointed.
Translated reviews
Response from MiniMX
Hello, we are sorry if you encountered a problem. After checking, the correct item was scanned, and I do not see any email from you regarding a reference error. Could you please contact us to clarify this? Have a good evening.
A
Acheteur Vérifié
Rating: 1 out of 5
Following the delivery, visually well packaged, I signed for the delivery. Once unpacked, surprise: the gear selector was bent, oil leak at the axle.
Translated reviews
Response from MiniMX
Hello, I am sorry if there was a problem. I do not see any email from you; however, with customer service, please contact us as soon as possible to resolve the issue. Have a good evening.
A
Acheteur Vérifié
Rating: 1 out of 5
I ordered my wheel, and after 1 week, one of my bearings stopped turning and damaged my wheel.
Translated reviews
Response from MiniMX
Hello, I do not have a customer service request regarding your problem. Please do not hesitate to contact us. I advise you to grease your wheel well when you mount a new wheel. See you soon :)
A
Acheteur Vérifié
Rating: 1 out of 5
I ordered a chain sprocket; in the photo, there is the fixation. I ordered it, and when I received it, there were no fixations. In very small print, it says fixation not provided, so why take the photo with the fixations? It's misleading... For my first order, I am very disappointed and will not order again.
Translated reviews
Response from MiniMX
Hello, we are sorry that you are disappointed, but some items depend on arrivals, which is why it was specified in the description that the fixations were not provided. Hoping to see you again soon among us :)
A
Acheteur Vérifié
Rating: 1 out of 5
Terrible customer service; we have to find the fault ourselves for them to send us the defective part, arrived with scratches and they do not want to replace the fairings.
Translated reviews
Response from MiniMX
Hello, it was about micro scratches that unfortunately happen. We offered you a voucher to use on the site. Regarding the fault, unfortunately, if we do not know it, it is difficult to help you. That is why we ask you to identify the fault in order to resolve it if there is a problem. Have a good day :)
A
Acheteur Vérifié
Rating: 1 out of 5
Received the broken cylinder head with missing valve stems.
Translated reviews
Response from MiniMX
Hello, I do not see the valve stems on your order and no email regarding a broken cylinder head with your email address. Please do not hesitate to contact us to resolve the issue :)
A
Acheteur Vérifié
Rating: 1 out of 5
More expensive for the return than the inner tube.
Translated reviews
Response from MiniMX
Hello, what problem did you encounter?
A
Acheteur Vérifié
Rating: 1 out of 5
Part not compatible with the 160 crz.
Translated reviews
Response from MiniMX
Hello, the part should be compatible. Could you please send us photos by email of your assembly? [email protected]
A
Acheteur Vérifié
Rating: 1 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
I am still waiting for my order. The 48/72 hour deadlines are absolutely not respected.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
I received an incomplete high-end clutch crown; the photo showed all the parts! With the same photo (and at the same price), competitors sell the complete material. I am told: 'non-contractual photo'. Wonderful. I am wasting time, my son will not have the parts in time for the championship, and I have to pay for the return. Very disappointed with the service.
Translated reviews
Response from MiniMX
Hello, I am sorry that you are disappointed, but the description corresponds well to the item received. Have a good day :)
A
Acheteur Vérifié
Rating: 1 out of 5
I had a big problem with the chain derailleur; it broke. I would like a refund. Not good quality.
Translated reviews
Response from MiniMX
Hello, for customer service requests, you need to contact customer service by email or phone; we will respond as soon as possible :) [email protected] or 09.72.39.05.37
A
Acheteur Vérifié
Rating: 1 out of 5
Flat tire upon arrival, I find it a shame for a wheel costing 100 euros
Translated reviews
Response from MiniMX
Hello, your customer service request has been taken into account today after receiving your email, as we always do when there is a problem. We hope you are satisfied with the handling. Have a nice day :)
A
Acheteur Vérifié
Rating: 1 out of 5
I have always ordered from you, I have never been disappointed, but now I am missing a part in the package
Translated reviews
Response from MiniMX
Hello, I see that your two packages have been delivered, do you have all your parts? Because I don't see any customer service request from you. Have a nice day :)
A
Acheteur Vérifié
Rating: 1 out of 5
Lack of additional information, useless purchase, whereas if I had been properly guided towards compatible parts, it would have been simpler for everyone. I thought it would be better, but in terms of information, it's 0 out of 10, apart from not understanding the question or as written on the site, it helps us a lot. Really a shame, so I prefer to get a refund and be well informed by a real passionate seller because my engine is not given.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
I am disappointed, nothing was working on it. I had to reorder from another site.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
Not the right size that I received.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
Ordered, paid, and never received, great...
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
I did not receive it.
Translated reviews
Response from MiniMX
Hello, Your package left our warehouse on 13/02, it is apparently still in transit according to the tracking, it should be delivered to you in the coming days. It is quite surprising that Chronopost takes so long because normally delivery with them is rather 48 hours for Belgium. If no delivery is made, please contact our services or directly with Chronopost to resolve the situation. Best regards, Mini MX
A
Acheteur Vérifié
Rating: 1 out of 5
I had ordered a quick pull with cable and sheath, I received a different pull than the one ordered and the same for the sheath color.
Translated reviews
Response from MiniMX
Hello, we apologize if there was a problem, which cable did you want? And which cable did you receive, please?
A
Acheteur Vérifié
Rating: 1 out of 5
I ordered a reinforced chain, so the quick link must also be reinforced. I mounted it, rode for an hour, and it broke. Really disappointed with the quality. What a shame.
Translated reviews
Response from MiniMX
Hello, we apologize for the inconvenience caused, but there is no defect on this product. Was the link correctly installed? Did you contact customer service for an exchange? Have a nice day :)
A
Acheteur Vérifié
Rating: 1 out of 5
Lots of defects on the tiles I ordered in the deco kit, many pieces are missing. I don't want to leave a comment, I know you can do better. Thank you.
Translated reviews
Response from MiniMX
Hello, what is the exact problem because the kit you purchased is complete and corresponds to the ERZ models. We recently assembled one and there were no problems. I await your news. Have a nice day.
A
Acheteur Vérifié
Rating: 1 out of 5
Tire ordered, a pack of Kendal in 90 in stock, stock error, refund planned but not made, and sending low-quality vee rubler tires. I order the tires separately from the unavailable pack, I receive vee rubler tires instead of Kendal again. In the process of refund. The problem, the time lost.
Translated reviews
Response from MiniMX
Hello, we apologize for the inconvenience. We preferred to send you available tires without a response from you to our email so that the delay would not be extended. We apologize if this initiative did not suit you, do not hesitate to contact us for an exchange with customer service. See you soon on Mini MX! Have a nice day :)
A
Acheteur Vérifié
Rating: 1 out of 5
I ordered a pull handle and an ignition plate. Broken handle + ignition plate that does not work. Avoid.
Translated reviews
Response from MiniMX
Hello, we are sorry if the ordered products do not suit you, however, I cannot find any trace of an email from you with customer service. We handle all requests and always do what is necessary to remedy the situation. Awaiting your news, have a nice day :)
A
Acheteur Vérifié
Rating: 1 out of 5
I paid for express delivery which is absolutely not the case and no commercial gesture from Mini MX. I find this completely unfair, even if it is not them who deliver. I pay for a service on their site, it is up to them to ensure that the announced and paid delivery time at the order is respected!!! No promo code, no credit note, absolutely no gesture from them!! It's shameful.
Translated reviews
Response from MiniMX
Hello, this order was placed on Tuesday evening at 10 PM, it was prepared on Wednesday morning and delivered to you on Thursday morning, so 24 hours. It is quite difficult to do better on our part. Hoping to see you very soon on our site :) Have a nice day.
A
Acheteur Vérifié
Rating: 1 out of 5
I am not satisfied because on your site my package says in delivery, I wait 4 days and then I am told it has not yet been shipped.
Translated reviews
Response from MiniMX
Hello, indeed I see that there was a problem with your order and a shipping delay that is far too significant. We sincerely apologize and an advisor will get in touch with you to offer you a commercial gesture. Have a nice day and see you soon at Mini MX :)
A
Acheteur Vérifié
Rating: 1 out of 5
Broken part.
Translated reviews
Response from MiniMX
Hello, We apologize for this inconvenience, you can contact our customer service by email at [email protected] so that we can take the necessary steps.
A
Acheteur Vérifié
Rating: 1 out of 5
Holes in the cardboard and the tire
Translated reviews
Response from MiniMX
Hello, We apologize for this inconvenience, if you have a hole in the tire you need to contact us by email at [email protected] so that we can replace it for you.
A
Acheteur Vérifié
Rating: 1 out of 5
Part said to be compatible but in the end it is not and return at my expense and shipping costs not refunded a nice scam
Translated reviews
Response from MiniMX
Hello, it seems that you have a YCF 50 from 2012, I think the brake pedal is not compatible due to the age of the motorcycle, indeed if I remember correctly the YCF 50 models had horizontal engines. I am sorry that you are disappointed, unfortunately we would have taken back the part for free in the case of an order error of course, but this is a matter of incompatibility due to the year of the motorcycle. We do not cover return shipping costs in such cases, and I am sure you can understand, we try our best to guide towards parts that seem compatible, it is always easier to guide towards the more recent models for which we have the latest technical sheets.... We understand that this is unpleasant and hope that you were able to find the part you needed despite everything. Best regards, Mini MX
A
Acheteur Vérifié
Rating: 1 out of 5
I ordered a 125 cc piston cylinder and ended up with a 140 cc cylinder and the package was damaged
Translated reviews
Response from MiniMX
Hello, If an error slipped into your order, you can contact us by email at [email protected] so that we can find a solution
A
Acheteur Vérifié
Rating: 1 out of 5
Very poor communication from the site The item was available at the time of my order Parts never received after complaint The contact person named Killian (sales assistant) is not at all welcoming and does not represent your brand and image well I will not return to your site
Translated reviews
Response from MiniMX
Hello, After a lack of response from you to various contact attempts over a period of 13 days, we have decided to refund you for the unavailable part in order to simply ship the rest of your order. Have a nice day
A
Acheteur Vérifié
Rating: 1 out of 5
Joint not compliant with the description
Translated reviews
Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37
A
Acheteur Vérifié
Rating: 1 out of 5
Not a great new and defective part
Translated reviews
Response from MiniMX
Hello, We apologize for this inconvenience. Please check your email, our customer service will try to contact you to find a solution.
A
Acheteur Vérifié
Rating: 1 out of 5
Hello I want to be refunded thank you best regards
Translated reviews
Response from MiniMX
Hello, for customer service please contact our customer service by email at [email protected] Have a nice day
A
Acheteur Vérifié
Rating: 1 out of 5
The customer service is useless, does not answer calls, paid to return a package and the result is the package comes back to me, the moral of the story is I paid for nothing, and these people never respond!
Translated reviews
Response from MiniMX
Hello, Our customer service is available by phone at 09.72.39.05.37 and by email at [email protected] It seems that we have not received any email from you, our responses are generally quite quick (about 24 hours or less). We invite you to send an email to find a solution together to your problem.
A
Acheteur Vérifié
Rating: 1 out of 5
The delivery was as usual perfect, however in the plastic kit ordered and received the parts are poorly adjusted!!
Translated reviews
Response from MiniMX
Hello, is it possible to have more details about the problem please? Do not hesitate to call us so we can discuss it Have a nice day
A
Acheteur Vérifié
Rating: 1 out of 5
Product not compliant, ordered a complete rear rim with inner tube, tire, disc and crown and at the time of assembly I notice that it is warped because poorly spoked and no response following the email to minimx for this dispute
Translated reviews
Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37 or by email at [email protected]
A
Acheteur Vérifié
Rating: 1 out of 5
Average site, possible to improve especially to find choices
Translated reviews
Response from MiniMX
Hello, thank you for this relevant remark, we are working on it every day Have a nice day :)
A
Acheteur Vérifié
Rating: 1 out of 5
Horrible customer service, I am forced to file a complaint for which I did not receive my order but where is the world going, it’s crazy it’s scary
Translated reviews
Response from MiniMX
Hello, the tracking indicates your package was delivered on Saturday, November 12, we also have no exchange with you in our emails, do not hesitate to contact us to clarify the situation Have a nice day :)
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Portuguese 
Italiano 
Deutsch 