The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Hello, GAMM VERT - ROUTE DE LORREZ LE BOCAGE - 77620 - EGREVILLE - FR your package is at this pickup point, the one you initially chose being unavailable. Chronopost has notified you. Don't hesitate to contact us for this kind of situation. Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
Package received 1 day after the delivery date and on the day of delivery received 2 hours late, delivery really needs to be reviewed, very bad delivery person
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Response from MiniMX
Hello, you placed an order on Monday at 5:30 PM the pickup had already been made, your package therefore left on Tuesday afternoon and was delivered to you on Wednesday at 2 PM which is less than 24 hours which seems acceptable. If the time did not suit you, we are sorry but this is independent of our will. See you soon :)
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Acheteur Vérifié
Rating: 1 out of 5
The product is not compliant. Communication with customer service is very poor, despite frequent requests for information on how the problem will be resolved. No solution has yet been proposed. Even worse: radio silence from minimx.
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Acheteur Vérifié
Rating: 1 out of 5
Broken product not satisfied
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Response from MiniMX
Hello, is it possible to have more precision please?
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Acheteur Vérifié
Rating: 1 out of 5
Received quickly, disproportionate packaging the parts are moving around in the box (complete boxes yx 150/160, piston, segment, engine gasket kit! Crushed and broken segment
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Response from MiniMX
Hello, We apologize for the inconvenience caused, could you please send us photos by email to [email protected] of the package and the products received so that we can take the necessary steps please have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
The clutch cable was changed last night I used it for 1 hour it broke
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Response from MiniMX
Hello, we apologize for the inconvenience, could you please send us an email to [email protected] so that customer service can address the problem please Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
Out of stock on a product, I call to unblock the order and choose another color... In the end, another model of pot and cheaper without any refund of the difference... Commercial gesture? What huh? If you don't ask, you get nothing like the refund of the difference... In other words, theft! Anyway, first and last time... By the way, the cartridge doesn't even appear in the order!
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Response from MiniMX
Hello, we have replaced the out-of-stock product with an equivalent product that does not justify a refund and we contacted you by email and phone before doing so. Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
I never received the order, and I was not refunded. I have tried several times to contact customer service, who each time was supposed to call me back. Obviously, I was never called back.
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Response from MiniMX
Hello, Your order indicates a delivery on 20/10/2022 at the Flemalle depot (see your tracking on your account), the order left on 18/10. I think you should receive your package quickly they also indicate that an SMS has been sent to you. Can you check the tracking and contact the carrier, I think everything should be back to normal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Too many parts do not hold up, poor quality that's all, the price should not be an excuse. Do not buy minimx brand parts. It's a waste of time and money. Poor machining, filings, burrs, dents, poorly done paint. It's too much, with every order there is a problem and customer service is terrible, the person looks down on you and tells you that you should only buy the brand.. nice mentality!
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Response from MiniMX
Hello, a return of parts that you do not like is always possible, I tried to contact you by phone to exchange with you this morning but no response don't hesitate to call us. The parts are standard parts for YX or Lifan engines, we have no particular feedback on the quality of our parts, it is always possible to be unlucky but customer service always responds to arrange the situation. See you soon on Mini MX :)
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Acheteur Vérifié
Rating: 1 out of 5
Site that prefers to steal you 16€ of gift voucher, while I have to order 2 motorcycles (more 1850€ anyway) by the end of the year..... The main lines: I had to claim my points for a Pocket cross purchase. Points that were attributed to me in the form of a gift voucher valid for 1 year. And looking at my account I see that it is only valid for 10 days !!!!! Already a lie. I contact them by phone, they tell me that it is indeed valid for 1 year. Big lie...... And as I told them, my voucher has disappeared !!!!!! Since then no response from them, all my emails remain unanswered ........ All this for 16€ while I make quite a few orders !!!!! And last thing regarding the orders: Very often the selected gift is not included in the package. My last order: Ordered a 125cc ignition Received a 140cc one !!!!!! The flywheel puller, the first two threads of the screw received a shock, had to redo the threading for it to work properly ... I said nothing at the time except for the ignition where I wanted to be sure it would fit my engine ?!?!?! But for the rest I managed. But I do not appreciate at all their way of diverting the discount vouchers they grant us or that we have to claim our points earned with our orders when it is one of their selling arguments....
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Response from MiniMX
Hello, At no time do we delete or withdraw gift vouchers granted to our customers, I think you are not looking in the right place on your account and after verification they are correctly listed (the voucher for the points and your gift voucher for the commercial gesture). Loyalty points are valid for 1 year and not 10 days, I confirm it again! You have converted your loyalty points (menu my loyalty points) into a gift voucher checked in the menu "Your discount vouchers", the validity date is noted 30/09/2023 (so 1 year) and the voucher is indeed available on your customer account (I have verified it). Following our last conversation a commercial gesture has been credited to your account for the transport at 11.95 valid also for one year and expires on 21/10/2023. The ignitions for 125cc are the same for 140cc 150cc, 88cc, 107cc, 110cc because the ignitions are not a notion of engine power, the indication on the products/item sheets is more of an indication helping to sell and inform the customer of its compatibility, so no worries it fits. Regarding loyalty points, they convert after 15 days after delivery, also leaving a delay for the return of the merchandise if needed. We allow ourselves to "by pass" the delay when our customers ask us out of courtesy but normally it is 15 days after delivery. We always respond and try to be understanding when there is a "problem" our goal being to satisfy our customers as best as possible and we have proven it to you during your delivery issue. I sincerely hope you will take the time to check your customer account and confirm my statements, if you have a problem we are always available by phone email or chat and we strive to respond to all our customers non-stop from 9 AM to 6 PM from Monday to Friday. Best regards, The Mini MX customer service
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Acheteur Vérifié
Rating: 1 out of 5
For the Minimix service nothing to say, my order was shipped the same day, customer service is attentive. However, as for their delivery partner (schenker) it's really nonsense, to reach their customer service is really not easy because no one answers the phone the chatbot on the site makes you wait 20 minutes telling you that an agent will join the conversation. Once you manage to reach them and delivery is scheduled they offer you a super wide time slot from 10 AM to 4 PM for you to figure out how to free yourself. Which is quite unprofessional since a delivery person has a delivery route to do during the day as well as the distances between each delivery point so they have the possibility to give an approximate arrival time.
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Response from MiniMX
Hello, following our telephone exchange today, we confirm that the delivery slots are specific to our logistics partners. Mini MX, like the majority of online sites, is not dependent on the delivery appointments made, we are sorry for that. We thank you however for appreciating our commercial service which remains at your disposal for any other requests. We look forward to serving you again. Have a nice day The Mini MX team
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Acheteur Vérifié
Rating: 1 out of 5
It took almost 1 month to receive the order and moreover the carburetor that I ordered is ready for gasoline. Very disappointed I will not order again on your site
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Response from MiniMX
Hello, your order left on October 5 and delivery is scheduled for today which is 4 working days and not a month :) Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
The tire was torn and the inner tube punctured I will not place any more orders unfortunately
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Response from MiniMX
Hello, in a case like this I invite you to contact customer service by email accompanied by photos to verify the problem, customer service is very available and if it is an error on our part we will take care of remedying the situation. We apologize for the inconvenience caused and look forward to hearing from you Have a nice day :) [email protected]
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Acheteur Vérifié
Rating: 1 out of 5
Never received my order so 300 euros in the air I find it not normal especially knowing that I paid for delivery to make it faster but in the end no it's been a week since I have nothing
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Response from MiniMX
Hello, we apologize for the inconvenience your package left on Tuesday evening and it seems there were problems with the delivery information that caused a delay. Your tracking indicates a delivery today. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
!!!!
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Response from MiniMX
Hello, what is the problem please?
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Acheteur Vérifié
Rating: 1 out of 5
Wrong parts received
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Response from MiniMX
Hello, is it possible to have more details about your problem please?
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Acheteur Vérifié
Rating: 1 out of 5
Very difficult to adjust the carburetor, after several calls no one was able to help us very limited, yet this is not the first motorcycle we buy on the site, otherwise the motorcycle is prettier in real life than in the photo
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Response from MiniMX
Hello, we are sorry if the help did not meet your expectations however it is difficult to adjust a carburetor over the phone, we always try to help our customers as much as possible, do not hesitate to call us back if you need more details. Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
The delivery was made within the deadlines.
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Response from MiniMX
Hello, according to the tracking your package was indeed delivered in 2 working days, the number of stars and the comment do not seem to match. Do not hesitate to contact customer service if you wish to exchange. Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
I am very disappointed, I ordered a CDI Racing V2 supposedly universal, but when I plugged it in it burned out. Your service replied that I should order an original type CDI??? One wonders what you mean by universal, moreover the brand of my engine appeared on your compatibility list??? Really very disappointed with your service, from now on I will avoid ordering on your site and encourage my friends to do the same.
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Response from MiniMX
Hello, we are sorry that you were not satisfied with your purchases, customer service will contact you during the day to try to remedy the situation. Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
I do not recommend at all I ordered a CRF79 type tank and I received a CRF50 type instead, and for the return let's not even talk about it I am still waiting for my tank or my refund after 2 weeks still nothing
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Response from MiniMX
Hello, we are sorry for the inconvenience, as discussed with customer service a solution has been found. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
Like the last 3 orders placed here the parts arrive damaged... This time it's a handlebar that arrived bent Response from customer service if it wasn't you who damaged it we will refund you so in this sentence I understood that I could sit on the refund... And that if I don't spend again my thread is not ready to get back on its motorcycle...
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Response from MiniMX
Hello, we are sorry for the inconvenience customer service will get in touch with you to remedy the situation. Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
Hello still not received my rain gear
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Response from MiniMX
Hello, your package has been at the relay point since 03/09/2022, two days after your order. Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
I never received them !!!!!! No poster in the box !!!! I demand a refund!
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Response from MiniMX
Hello, the tracking shows us that the package was delivered to the relay point of your choice within the regulatory time, we apologize for the missing "poster" gift in your order, rest assured it will not be charged as it is a gift. Do not hesitate to contact us at 0972390537 on your next order we will add it as well as other goodies to your next order, our customer service is at your disposal :) Again all our apologies. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
I still haven't received anything
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Response from MiniMX
Hello, your package has been available at the relay point since 6/09/2022 that is the day after your order difficult to do faster ^^' our customer service is at your disposal at 0972390537 Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
Not received poster
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Response from MiniMX
Hello, we are sorry but you did not select a poster in your order this is not an oversight on our part. Our customer service is at your disposal at 0972390537 Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
Not reliable. I was sent a 4t motorcycle with 2t oil and on top of that the engine runs poorly, I already had to make a carburetor adjustment when these are factory settings anyway, I do not recommend this seller.
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Response from MiniMX
Hello, We are sorry that you are not completely satisfied. After analyzing your order, we did send you 4-stroke oil. Regarding the engine, the carburetor adjustment is not a factory setting but rather an adjustment that falls to the buyer as indicated in the product technical sheet: "Vehicles are delivered in factory configuration, on a pallet. It is the buyer's responsibility to complete the assembly of the vehicle (fork, shock absorber, handlebars, tightening of spokes...) and to ensure the start-up as well as the adjustments (notably valve clearance, carburetor adjustments, jet, etc...)." I invite you to contact customer service if you need assistance. We are at your disposal from 9 am to 6 pm from Monday to Friday :) Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
Starter received but the springs are not engaged in the notches so it pulls in the void ...
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Response from MiniMX
Hello, we are sorry for this inconvenience and we apologize. Our customer service team will get back to you as soon as possible to remedy the situation. Best regards, The MMX team
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Acheteur Vérifié
Rating: 1 out of 5
I ordered a mini bike for my daughter's birthday more than a week before the big day, the delivery was supposed to be made within 72 hours after the purchase and I have not received my daughter's gift!!!! I am fighting with the delivery people to try to find the package which is clearly nowhere!!!
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Response from MiniMX
Hello, There has been a delay on your order due to a problem with the carrier, independent of our will. We are sorry for this. You have also spoken to our customer service on the phone who informed you of this problem. According to the carrier's tracking, your order should arrive this week. Please accept our apologies again for this inconvenience, and we remain at your complete disposal by email, phone, or chat. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
Hello, I bought shot gloves that tore themselves after two uses, I contacted customer service to talk about it and since then I have had no news, thank you in advance for doing something
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Response from MiniMX
Hello, We are sorry for this inconvenience. We are experiencing problems with the contact form on our site. You can contact us by sending an email to [email protected], we will respond within 24 working hours. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
I am extremely disappointed with the Mini Mx team because I have been ordering from this site for a long time and for some time now I have been receiving more and more damaged parts, the last four orders I placed arrived late, including the last one which did not even arrive, I always pay for the most expensive and fastest deliveries because I need the parts I order as soon as possible, I do mechanics every day, anyway I find it unacceptable from a site that claims to be professional
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Response from MiniMX
Hello, We sincerely apologize for these inconveniences, regarding the damaged parts do not hesitate to contact us to report it so that we can offer you an exchange on the product. Regarding the delivery, during the summer periods, carriers often experience some slowdowns, however your order placed on 02/08 at 8 PM was shipped by our logistics service the next day without any delay, we handed the package to GLS which indeed could only deliver it to you the following Wednesday. We recommend CHRONOPOST for a 24-hour delivery which is for us the high-end service in terms of delivery. We always try to offer you a fast service in preparation and delivery, however delivery is independent of our will and we ask for your understanding. We still hope to count you among our customers and remain at your complete disposal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Very disappointed, error in the order and customer service does not respond. Hoping to be contacted back as soon as possible
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Response from MiniMX
Hello, We are sorry for this inconvenience. Unfortunately, it seems that we did not receive your email, did you send it to [email protected]? Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
Well received the rims but they are damaged, they look like used rims, missing color, a lot of scratches ... and I pass ... disappointed
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Response from MiniMX
Hello, We apologize for these inconveniences. If this has not already been done, our after-sales service will get back to you as soon as possible to remedy the situation.
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Acheteur Vérifié
Rating: 1 out of 5
The draw arrived scratched, and there is no tightening piece, but this is still an important piece.
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Response from MiniMX
Hello, We apologize for these inconveniences. If this has not already been done, our after-sales service will get back to you as soon as possible to remedy the situation.
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Acheteur Vérifié
Rating: 1 out of 5
No indication or information from customer service about the kit .. no one knows what is inside or even the diameters of the jets
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Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. However, it is a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37
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Acheteur Vérifié
Rating: 1 out of 5
For the return at our expense not happy
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Response from MiniMX
Hello, We are sorry for this inconvenience. Depending on the reason for the return, you can contact customer service to request a commercial gesture. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
In the photo, there is the complete kit and I only received the wheel
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Response from MiniMX
Hello, As indicated in the description, the sprocket is sold without its attachment. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
No possibility of exchange, it's useless. No document to print for the return, it's useless.
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Response from MiniMX
Hello, Currently we do not perform exchanges, however we refund the parts upon return. The document is available at the bottom of any page in the return conditions section. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
Not good at all, still not the right wheel
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Response from MiniMX
Hello, Sorry that the product does not match what you are looking for. Could you please tell us the brand and model of your Pit bike? Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Punctured inner tube, missing the tire from my order, the package was already open upon arrival
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Response from MiniMX
Hello, We apologize for these inconveniences. If this has not already been done, our after-sales service will get back to you as soon as possible to remedy the situation.
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Acheteur Vérifié
Rating: 1 out of 5
Very bad site. The piston I received was scratched. The cylinder was rusty and the base gasket was much too small compared to what was written. On top of that, customer service is useless.
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Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Have you nevertheless contacted us by email with some photos so that we can take your request into consideration and look for a solution? Our sales team remains at your disposal at 09.72.39.05.37
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