The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
As mini Mxet reviews verify, they say that my last comment does not comply with their policy. I announce to everyone that mini mx responded well to me and I have a screenshot, so stop trying to deceive people. Mini mx asks us to leave a review, responds to my review, and two days later says that the same review does not comply!! It is so easy to hide behind a screen!! The motorcycle I received had two exploded forks, the box wasn't even damaged. You receive packages from China without even checking their contents, we call that incompetence!! The after-sales service is non-existent. I had to leave negative reviews on Facebook and with you for it to react after 15 days of waiting!! You are useless, and when I say you, I mean verified reviews and mini mx. Not a single word of apology or even a discount voucher on their sites, so useless with a big U.
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Response from MiniMX
Hello, We have, like in many other areas, difficulties in restocking. The after-sales service responded as best as possible; for your information, we were delivered the day after the shipment of your part. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
I still have not received my package even though I chose express delivery to a pickup point. I request an immediate refund.
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Response from MiniMX
Hello, We apologize for this inconvenience. The delivery of your package was initially scheduled for 18/07 but was postponed to 19/07 by Chronopost; it is currently available at the pickup point. For a commercial gesture due to the delivery delay, please contact customer service at [email protected]. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
They did not send me the correct wheel.
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Response from MiniMX
Hello, We apologize for these inconveniences. If this has not already been done, our after-sales service will get back to you as soon as possible to remedy the situation.
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Acheteur Vérifié
Rating: 1 out of 5
I never received my order despite the extra charge to have it express. It is not minimx's fault directly but rather their carriers.
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Acheteur Vérifié
Rating: 1 out of 5
I did not receive the ordered product.
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Acheteur Vérifié
Rating: 1 out of 5
7 days of orders and still no package; this is not the first time I am disappointed, I will not order here again.
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Response from MiniMX
Hello, Please excuse us for this inconvenience. As you can see, it was shipped on the same day from our warehouses (order placed on 27/06 shipped on 27/06). We therefore handed the package to Colissimo for delivery to the post office. Did you receive any feedback from the carrier regarding the delivery? Have you contacted customer service so they can open a dispute file with Colissimo? If problems persist with Colissimo, I invite you to select another carrier for your next order (GLS, TNT, Chronopost). We are again sorry for this inconvenience, which is beyond our control. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
The cable I bought does not match my search. And it is impossible to realize this when purchasing because the photo on the site did not show the fuse terminals.
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Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37
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Acheteur Vérifié
Rating: 1 out of 5
My motorcycle fell, and even the mechanic does not know what it is from.
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Response from MiniMX
Hello, We did not quite understand your review? Can you provide us with some details regarding your dissatisfaction? If the product does not meet your expectations, you can return the rim so that it can be refunded. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
The stock status shown on the site does not correspond to reality... I ordered a Gunshot, and 2 hours later, I was called to say that the motorcycle is not available, not very serious!
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Response from MiniMX
Hello, We apologize for this inconvenience; unfortunately, we are dependent on Gunshot stocks. Not being the only distributor of this brand, it sometimes happens that between the moment of your order on our site and when we order from Gunshot, another distributor has already ordered. We have other equivalent models that should have been offered to you. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
On the site, they say that the item is available; in fact, it is no longer available.
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Response from MiniMX
Hello, Unfortunately, the carburetor has gone out of stock; there was 1 quantity left for 2 orders. My colleagues in purchasing are working hard to restock as soon as possible to offer you available stock that can be delivered within 24 hours. We sincerely apologize for this inconvenience and hope to be able to offer you the product quickly. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Package still not received since June 14, package lost by Chronopost, unacceptable to pay 12 euros in shipping fees for a 24/48h delivery. Package still not received; I regularly order from you, and this is not the first time there has been an issue with delivery times. This will be my last order with you.
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Response from MiniMX
Hello, Have you contacted customer service to make a complaint about the delivery? Your order was placed on 14/06 at 10:20 and shipped the same day. We work with CHRONOPOST; we are sorry for the inconvenience, which is beyond our control; unfortunately, the transport is entrusted to professionals. Have you tried with TNT express? Indeed, we offer several shipping methods: GLS, Colissimo, CHRONOPOST, TNT. Sometimes, if the transport service in this region is not up to par, you can opt for another transport company; that is why we have multiple choices. We will open a dispute with CHRONOPOST for your case and hope that your package will be delivered in the coming days. Regarding the fees, please contact customer service to be compensated. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Very bad; I took express delivery, it told me I would receive it the next day, I received it two days later; I will not order there again.
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Response from MiniMX
Hello, Saturday deliveries are sometimes subject to the carrier's availability, your order was placed on Friday at 10 am and shipped the same day. The CHRONOPOST delivery is the fastest service, it seems it could not be delivered on Saturday and was rescheduled for delivery on Monday, you will understand that this is independent of our will. We hope you are satisfied with the ordered items and remain at your disposal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Delivery time not respected, an order made at the same time, my packages delivered simultaneously, rims with paint issues, disc not tightened, air filter of the wrong size, and clutch lever screws messed up, very very disappointed with the received parts hoping for a gesture from the site.
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Response from MiniMX
Hello, We apologize for these inconveniences. If this has not already been done, our after-sales service will get back to you as soon as possible to remedy the situation.
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Acheteur Vérifié
Rating: 1 out of 5
0 because it is impossible for me to order in several installments when the same organization granted me a payment in 4x the same month. Although the small orders always arrived well packaged, my problem remains significant if it is impossible to make a payment in 4x.
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Response from MiniMX
Hello, Payment agreements are only made by the banking organization Oney. Unfortunately, we do not have the ability to override their decision. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
chain that does not have the same number of links as indicated on the site, damaged sprockets.... do not order from this site
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Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37
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Acheteur Vérifié
Rating: 1 out of 5
Delivery problem due to an address writing error. I have contacted customer service twice who do not respond...
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Response from MiniMX
Hello, We are sorry for this delivery delay, independent of our will as we prepared and shipped your order within half a day of validation. We are also sorry that you were unable to reach the Chronopost customer service. Remaining at your complete disposal, Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
Bad delivery person not serious in their work
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Response from MiniMX
Hello, We are sorry for this inconvenience, unfortunately, the delivery service is an external company. However, if the product is damaged, you can contact customer service by email at [email protected] with photos so that we can find a solution or a gesture together. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
No after-sales service, the guarantees do not cover anything, I do not recommend
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Response from MiniMX
Hello, The wheel truing is indeed not guaranteed as it must be checked and tightened before use, but we sent you a complete wheel from our workshop. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
3 times I ordered from you. Payment refused, I reorder my items. You always promise gifts but I never receive them in the packages. And when I call, I get people who are not commercial who in 10 minutes say that the package has already been shipped.
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Response from MiniMX
Hello, We are sorry if we were a bit "abrupt", indeed your order was prepared at 8:45 am and finished at 10:22 am. Unfortunately, we are instructed not to modify orders after preparation to guarantee our shipping times. Regarding the gifts, you can select a gift with each order that adds to the cart as an item so that it can be passed on to preparation, in your order there are no selected items, we would be happy to manually add some stickers next time, you just need to place an order and simply contact us during opening hours so we can act on your order and not be blocked by the preparation process. We apologize again for the inconvenience and will take good note of your comments. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
This is not the right model. A return is possible.
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Response from MiniMX
Hello, We are sorry if the products do not meet your satisfaction. The return for a refund is possible. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
Navigation ok. Delivery ok. The repair kit includes a good half of parts that are not compatible with the carburetor reference. So I am disappointed because I lost time.
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Response from MiniMX
Hello, The repair kits cover several carburetor references, some parts do not fit all. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
I received a tool that was not at all compliant with the photo provided on the site!
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Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37
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Acheteur Vérifié
Rating: 1 out of 5
Subscription to the Vipi card very vague hotline information, so I am still waiting for my 5% discount to follow.
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Acheteur Vérifié
Rating: 1 out of 5
No response following the purchase of a motorcycle.
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Response from MiniMX
Hello, You have been delivered your motorcycle, we are sorry if you did not receive the emails allowing you to track the package, perhaps an error slipped into your email address. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
I did not receive two poor screws for the flexible sleeve and for the second one I only received one hose clamp whereas you know that two are needed.
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Response from MiniMX
Hello, You can contact us by email if the ordered product is incomplete and/or defective. In the case of the ordered parts, it seems that you received the parts as they are sold by the manufacturer. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
They refused that I pay in installments even though I have the money and it says we can pay in 4 installments, anyway it's useless I ordered elsewhere, too bad
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Response from MiniMX
Hello, Unfortunately, the banking organization Oney handles the payment in installments, they are the only decision-makers when it comes to the acceptance or refusal of financing. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
I received the rim in a disgusting state, the bearings don't even turn, full of tokens, disappointed, the spokes are forced, the paint is poorly done
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Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. If the product does not meet your expectations, you can return it; the link is available at the bottom of the page in the RETURN CONDITIONS section. Our sales team remains at your disposal at 09.72.39.05.37
Hello, We invite you to contact our customer service to find a solution at [email protected] Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
I received my package too long after
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Response from MiniMX
Hello, You placed the order on Friday 08/04/2022, deliveries are made on business days, so delivery was scheduled for Monday 11/04/2022. On Monday 11/04, the carrier indicated: Delivery postponed by 24h Reason: Recipient closed or not accepting deliveries on Monday. The package was delivered the next day; our site and the carrier cannot be held responsible if the relay point is not open or refuses delivery. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
Useless, I did not receive the correct part, sent several messages, no news
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Response from MiniMX
Hello, According to the order number you provided, the concerned order has been canceled. Moreover, you did not contact us about this issue. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
Customer service is useless, they do not consider that a master cylinder is a guaranteed part, they advise a replacement part, it does not fit, the screw spacing is not correct, their response is that I should redrill to be able to fix it
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Acheteur Vérifié
Rating: 1 out of 5
Disappointed, I did not receive my order.
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Response from MiniMX
Hello, According to your package tracking, you received your package on 10/03/2022. If this is not the case, we invite you to contact our customer service at [email protected] Best regards, Mini MX
Hello, We apologize for these inconveniences. If this has not already been done, you can contact customer service to remedy the situation. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
Not satisfied, not reliable on the description and for distance purchase it's a shame knowing that return shipping costs are at the customer's expense!!!
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Acheteur Vérifié
Rating: 1 out of 5
In the absence of the invoice for the electric scooter, I provided by email the model number, the serial number, and a photo of the manufacturer's plate on which your company name J2D was written as the importer. A link was sent to me to order a chain that turned out to be the wrong one upon receipt.
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Response from MiniMX
Hello, It seems that you never contacted us, our company is not named J2D, we do not import or sell electric scooters. It seems that the site you contacted misled you; however, we are not responsible for this misguided advice. We will accept a return to refund you. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
Very dissatisfied following the handling of my complaint.
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Response from MiniMX
Hello, We are sorry to see your dissatisfaction knowing that our services have positively responded to all your requests and in a courteous manner, the service even managed to get stickers covered by warranty from YCF. We could not have done more; however, we hope that our products will duly fulfill their functions and bring you satisfaction. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 1 out of 5
STILL NOT MY ORDER WITH OVER €11 IN SHIPPING FEES FOR A 24H DELIVERY...
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Acheteur Vérifié
Rating: 1 out of 5
I did not receive my complete order, product description was incorrect and advice by phone was bad, the ignition does not fit with the original steering wheel. Very disappointed, I will not repeat the experience.
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Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. It is, however, a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37
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Acheteur Vérifié
Rating: 1 out of 5
Received wrong part very disappointed
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Response from MiniMX
Hello, we are sorry that this product does not meet your expectations. However, it is a product that is successful and satisfies the majority of our customers. It also receives a very honorable rating on our site. Our sales team remains at your disposal at 09.72.39.05.37
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