Customer reviews of MiniMX

Hello, Please note that we have forwarded the information to the after-sales service who will call you as soon as possible. Your 125cc YX engine does not start, the problem may not be with the carburetor but with the connections Plate/CDI/Wiring (I am notifying the after-sales service). Regarding the punctured inner tube upon receipt, you need to report it to us if that's the case, it's quite rare because as you noted deliveries are made in strapped boxes on a pallet to avoid any shock during transport. Nevertheless, if this happens we will take the necessary steps quickly. Regarding the brake lever, it's a first price, we always offer a complete range from "1st price" to high-end. Opt for a mid-range lever a little more expensive or if you are looking for exemplary quality opt for PRO TAPER you will not be disappointed. I hope the after-sales service can help you quickly if you are still willing to continue dealing with our services. I wish you a good day and a good weekend and apologize for this mishap. Sincerely, Mini MX

Hello, We are sorry that the delivery was not made on Saturday and that it was moved to Monday, we also work with the express service CHRONOPOST, your order was prepared and shipped the same day. Regarding the KICK have you contacted the after-sales service so that they can take into account your dissatisfaction and problem and possibly offer you a solution. Nevertheless, we apologize for the delay and remain at your disposal. Sincerely, Mini MX

Hello, Have you contacted the after-sales service so that they can take into account your dissatisfaction and problem and possibly offer you a solution. Nevertheless, we apologize and remain at your disposal. Sincerely, Mini MX

Hello, we are sorry for this unfortunate experience you have encountered. Unfortunately, despite our careful packaging and a very strict specification transmitted to the carriers, parcels are sometimes ''mistreated'' which can explain why some items arrive damaged. Regarding the commercial gesture, it relates to the damaged part and not to the entire order which is normal for an after-sales procedure :)

Hello, We are sorry for this inconvenience, we invite you to contact customer service to open a dispute with the carrier as soon as possible. Sincerely Mini Mx

Hello, we apologize for these totally unintentional inconveniences on our part. Unfortunately, we sometimes encounter isolated cases like this related to IT which, as everyone knows, can be capricious :) We confirm, however, that we would be delighted to serve you again.

Hello, Your order is dated 13/01/22 at 8:24 PM, our warehouse being open from Monday to Friday from 9 AM to 6 PM, your order was prepared and shipped on Friday 14/01/22. You chose the Colissimo Home delivery method, which is a free 48/72h delivery. The package was sent on Friday and delivered on Tuesday, the delivery was indeed made in 72h (Sunday and holidays not being counted in the delivery time). Sincerely Mini Mx

Hello, We are sorry that the carrier lost your package, this is beyond our control, we have initiated the dispute procedure with the carrier and we have refunded you. According to the visual, the fairing kit you ordered is green for all parts except the front plate, if the information you requested was not precise enough we apologize. Sincerely Mini Mx

Hello, According to the tracking of your package it arrived on Wednesday January 12 and was deposited in your mailbox. If this is not the case we invite you to contact our customer service so that we can file a dispute with the carrier. Sincerely Mini Mx

Hello, Our bikes are only guaranteed for parts, we cannot intervene on them ourselves. You contacted us by email regarding a battery problem and we created a discount voucher for the value of the battery with your agreement. Your current request has been forwarded to the manager, the response time is a bit longer due to the time of year. Sincerely the Mini Mx team

Hello, If an error has slipped into one of our descriptions, we apologize. You can contact our customer service at [email protected] Sincerely the Mini Mx team

Hello, When receiving a missing product, you must contact our customer service by email at [email protected] so that we can take the necessary steps. Best regards, the Mini Mx team

Hello, We apologize for this inconvenience, we are doing our best to ensure that orders are delivered as quickly as possible. Sometimes there can be computer or human errors, and we are sorry for that. Best regards, the Mini Mx team.

Hello, We apologize for this inconvenience, however, you provided the wrong address by indicating France instead of Guadeloupe, therefore the package was sent and then returned to us by the carrier who charged for the transport. You were refunded the value of your order minus these transport costs due to the address error. Best regards, the Mini Mx team

Hello, We apologize, however, we do not cover returns due to size errors of clothing (as indicated in our T&Cs), we do not engage in blackmail. Best regards, the Mini Mx team

Hello, We apologize for this inconvenience. You contacted our customer service regarding the missing part. Our service responded as quickly as possible and sent the missing part as soon as possible. However, no parts were damaged according to your claims, and the extra parts you received were given to you for free. Unfortunately, we cannot do more. Best regards, the Mini Mx team.

Hello, We apologize for this inconvenience. Currently, the customer service is still trying to find a positive outcome with you so that you can be satisfied. Best regards, the Mini Mx team

Hello, We apologize for this inconvenience. The customer service has reached out to you with a commercial gesture regarding the damaged part, however, the service cannot apply a promotion retroactively on a past order. Best regards, the Mini Mx team

Hello, We apologize for this inconvenience. The manufacturer does not guarantee steel rims and considers this type of breakage as a usage defect.

Hello, We apologize for this inconvenience. What was wrong with the helmet? Returns in case of an order error are indeed at the customer's expense as indicated in our T&Cs. Any request for a commercial gesture must be made by email to [email protected]. Best regards, the Mini Mx team

Hello, We apologize for this inconvenience, we only deliver on weekdays, you ordered on Friday the 12th with a delivery in 24h/48h depending on your region (as indicated on the site) your package was indeed delivered to a relay point after the driver did not show up at your home. TNT chose to leave your package at a relay point to avoid a return to the sender.

Hello, We apologize for this inconvenience, please feel free to send us an email to find a positive solution. Best regards, the Mini Mx team

Hello, Your order was placed on 02/11/2021 just after a 3-day weekend due to the holiday, which caused a backlog of orders that our preparation teams did their best to process as quickly as possible. We apologize for this delay. If the parts do not fit, you can return them for a refund. You can contact our customer service for additional information when identifying the parts.

Hello, The KLX110 plastic kits fit on the Pit bikes in KLX110, there are also BBR mounts. However, I think that given your machine (at least from the year 2008), I advise you to try to adapt. If that is not possible, then indeed I invite you to return the items for a refund. Best regards, Mini MX

Hello, In this order, there is no engine, you ordered wipes, arm protection, and a sleeve. Please note that when leaving our warehouses, the boxes are new, we strive to ensure that the merchandise is in perfect condition for the carriers, unfortunately sometimes the packages suffer damage during transport and this is beyond our control, we apologize for that. We remain at your disposal if needed for any damage declaration. Best regards, Mini MX

Hello, What model of Pit Bike do you have? Best regards, Mini MX

Hello, Have you contacted customer service so they can take the necessary steps? (It can happen that during assembly the chamber is pinched) Best regards, Mini MX

Hello, Indeed the parts we offer are for Dirt Bikes, Pit Bikes. In our descriptions, it is not indicated that this is compatible with HONDA 125 CBF. We invite you to contact a HONDA dealer. You can of course return your product via the return form located at the bottom of the page. Best regards, Mini MX

Hello, Sorry that this does not meet your expectations, this shock absorber is 850LBS (as indicated in the description), I recommend switching to 1000LBS which will offer you a harder shock absorber. Best regards, Mini MX

Hello, We are truly sorry for this inconvenience. Please note that customer service and marketing are not directly linked and are not aware of upcoming events precisely to avoid putting them in a difficult position. The KAYO TT140 has a flash sale on 12/10/2021 at 00:00 (midnight) and ends as displayed on 15/10/2021 at 23:59. Your order was placed on 06/10/2021... We are forwarding your feedback on the damaged radiator during delivery to customer service. Have you already opened a case? We sincerely hope to respond quickly to your inconveniences and improve your customer experience. Best regards, Mini MX

Hello, We distribute the YCF brand and their parts, indeed the seal is sold individually by YCF. We completely agree with you that it makes more sense to sell them in pairs, but it is sold this way in the brand's catalog. Regarding spare parts and their origin, all pit bikes are manufactured in China, so the parts are as well, engine parts, KMC chain, YX engines are made by a Chinese factory just like LIFAN, ZONGSHEN, DUCAR, LONCIN... etc. so the parts are necessarily Chinese. However, we work with many other brands that assemble and/or manufacture in Europe, their quality is superior and the price is commensurate. FABA, FORMULA, SCALVINI (Italy), Trail Bike, UNI FILTER, TWIN AIR (USA), MICHELIN, PIRELLI, KENDA, VEE RUBBER, AFAM, DID, TCS Performance (France), STARBAR (France), PRO TAPER, NEKEN, FOX, DAYTONA... etc. We offer a wide choice in our catalog to satisfy all budgets and desires. Best regards, Mini MX

Hello, Your ticket is still being processed. Could you simply send us a photo of your lever? If there was an error, we will send it back to you. We checked the stock and only the label was incorrect. Sorry for the inconvenience, but you just need to send us a photo. Hoping to resolve your problem quickly. Best regards, Mini MX

Hello, First of all, we apologize and invite you to contact our sales team at 09.72.39.05.37. They are available from Monday to Friday from 9:00 AM to 6:00 PM.

Hello, We are sorry that you cannot fully enjoy your motorcycle. Have you contacted the technical service to provide you with a solution to your problem? We are sure that this will be resolved quickly; if you have a spark at the spark plug, the problem comes from the fuel and carburetor side. Thank you for getting in touch to quickly find a solution. Best regards, Mini MX