Customer reviews of MiniMX

Hello, we are sorry but you have been delivered the products you ordered. Indeed, in the case of an order error, we do not cover the return shipping costs. This is not the case when the error comes from our services. In that case, all costs are on us.

Hello, unless we are mistaken, you did not report any problem regarding the delivery. If you wish to exchange or get a refund, we invite you to contact us at 09.72.39.05.37 or by email at [email protected]. Our advisors are at your complete disposal.

Hello, first of all, thank you for your order on our site. An engine necessarily contains oil inside, and it happens, unfortunately, that during transport, despite the instructions on our packaging, the box is turned over. Our carriers are instructed to change the box before delivery in such cases. We are sorry that this was not done.

Hello, First of all, please excuse us for this inconvenience. Have you contacted customer service? I am sure they will do what is necessary quickly. (A photo of the received part will be requested) Best regards, Mini MX

Hello, You placed your order at 7:30 PM on 02/09, we are open Monday to Friday from 9 AM to 6 PM. Your order was prepared the next day at 9:11 AM and shipped at 10:08 AM. To guarantee a preparation and shipping time, we unfortunately do not have the ability to interrupt an ongoing preparation in order to respect our commitment deadlines. We are sorry that we could not meet your expectations and remain at your disposal. Sincerely, Mini MX

Hello, Indeed your delivery suffered deterioration during transport, it is being returned to the sender according to the tracking. We sincerely apologize for the inconvenience and are doing our best to fulfill your order and resolve this dispute with the carrier. Sincerely, Mini MX

Hello, We invite you to install a wheel gripster on your rim; if the valve has torn off, it is because it turned with the tire. The essentials to avoid this type of frequent puncture are rim tape + gripster, which will keep your inner tube stuck to the rim and prevent the valve from tearing off when shifting with the tire. Advice: to make rim tape, cut your old inner tube and place it on your rim. We are sorry for this mishap; it is a typical puncture in motocross. Best regards, Mini MX

Hello, Your comment concerns the green ignition coil and not the blue air filter received. As we have tried to explain to you, color shades can vary; you received a green ignition coil, but the shade of green does not please you, which we understand, and we sincerely apologize for that. The product meets the requirements, our exchanges have stopped: 'you should have checked the return costs of the part'. We are of course at your disposal, and please know that we always strive to find a solution; indeed, you will always find dissatisfaction in all companies, but if it were a generality, we would not be present today. Nevertheless, we hope to find a favorable outcome for you and wish you a good day. Sincerely, Mini MX

Hello, We apologize for the delay your package has experienced; please know that it is beyond our control. Your package could not be picked up by Chronopost on Friday, and it was delivered on Monday; unfortunately, Saturday delivery is not guaranteed and depends on the region. We hope that it is indeed in accordance with your expectations and again ask you to accept our apologies. Best regards, Mini MX

Hello, Please excuse us for this inconvenience beyond our control. Do not hesitate to contact customer service if you encounter difficulties with the transport. Sincerely, Mini MX

Hello, We offered you a 25% discount on the value of the pack + 4 new bearings. We thought that this was satisfactory. On the entry-level rims, they often have small paint chips. If you are looking for superior quality, I recommend FABA. If the offer still does not suit you, we will see to refund you. Sincerely, Mini MX

Hello, We tried to understand what could justify, I quote your comment on the product "hate" against us. We searched our emails but nothing is recorded. In order to better understand and perhaps respond or better find a solution to your problem. Can you explain to us what happened? Hoping to find a favorable outcome, Best regards, Mini MX

Hello, Our motorcycles are assembled at the factory, with factory settings. It is for this reason that our customer service and after-sales service teams are at your disposal if you have any questions regarding the adjustments or starting up. You can contact us by email at [email protected], via chat on our website, or by phone at 09.72.39.05.37. Best regards, MiniMX

Hello, Did you contact customer service so they can take care of it quickly? I doubt this is due to the preparation and think more of a transport issue. Nevertheless, we apologize for this inconvenience, I am sure my colleagues in customer service will quickly find a solution if it hasn't already been done. Best regards, Mini MX

Hello, The needle is correct for a MIKUNI carburetor, if it doesn't fit, it's because your carburetor is not a MIKUNI. No link with the brand of the motorcycle. You can return your items via the return form at the bottom of the page. Best regards, Mini MX

Hello, The rims of Pit Bikes all have a slight warp, we work with FABA if you want a CNC rim. Regarding the rear wheel, a new rim costs around 39.9€ which is the value of your voucher (representing 5% of the value of the motorcycle). Our after-sales service has therefore credited you with the maximum new value in case you want to change your chipped rim. We recommend that you check the tension of your spokes before each outing during the first hours of break-in. We apologize for the inconvenience and remain at your complete disposal. Best regards, Mini MX

Hello, You can track the progress of your delivery via your MiniMx account's personal space by clicking on the tracking link. You ordered on Thursday 15/07 in the evening outside of our opening hours. Your order was therefore prepared on Friday morning 16/07 and was picked up the same day by the carrier. Deliveries are made on weekdays. You received your order on Monday 19/07 at 10:18, which is before 1 PM. You can also contact our customer service by phone or email for more information regarding delivery times. Best regards, MiniMx

Hello, The availability of spare parts this year is very complicated. Very few deliveries and very little stock, we should receive spare parts for ERZ by the end of July from the CRZ supplier. Our colleagues at the call center are not all experts in mechanics, however, our workshop and our technical salespeople, if not reachable by phone, are also reachable by email. Regarding the compatibility of the parts and what you received: P0006 => The spacers for the ERZ must be the ERZ spacers (P1573/P1572), the indication is noted in the description and title of the product. P0012 => The axle, likewise, you took Pit Bike axles, you need to take the axle for ERZ. P1011 => The bearing is not a 6202-RS? Can you send me a photo of what you received? P1329 => The sizes are stamped on the original oil seal, the item is not indicated as ERZ in its description. The ERZ are new models, we are striving to bring in as many spare parts as possible to meet our customers' demands, we have not yet had the availability to bring in 100% of the parts for the model. We will create a category to better guide our customers towards ERZ parts, however, we invite you to carefully check the dimensions before ordering, if the parts are incompatible, you can return them via the return form at the bottom of the page, we will refund you. Sorry for not being able to meet your expectations, and we thank you for your comment and feedback that allows us to gather information and improve. Remaining at your disposal. Best regards, Mini MX

Hello, We have no email corresponding to your request. What is happening with the product received? Would you like to return it if it is not compatible? The form is available at the bottom of the page and you have 14 days after receipt to return your item, you will then be refunded. Best regards, Mini MX

Hello, On which Pit Bike do you want to install it? You can return the items via the return form located at the bottom of the Mini MX website or on your customer account. Best regards, Mini MX

Hello, Did you open a customer service file with a photo of what you received? Is the YCF reference correct on the packaging? We apologize for the inconvenience and will check again tomorrow on what you received. (We have not received any email regarding this issue, I could not see what happened). Hoping to provide you with a favorable response as soon as possible. Best regards, Mini MX

Hello, We sincerely apologize for this endless wait that we unfortunately could not control, we have been transparent about the information we had. The current situation is global and unprecedented, we unfortunately only have delays that are not respected and pushed back at the last moment by maritime carriers. This explains the delay and lack of information. We were instructed to offer refunds to avoid holding our customers hostage if the delay no longer matched. Again, this situation is unprecedented and does not reflect our 10 years of experience. We wish to offer only real stock and pre-order dates as close to reality as possible. Regarding loyalty points, they are valid for 15 days after your order is in the delivery process. However, the order you placed and on which you are commenting is off-topic. Best regards, Mini MX

Hello, our customer service informed you by phone that our carrier needed additional documents, we sent them as soon as possible. We apologize for the inconvenience caused. We can assure you that your order was never lost, it was waiting on the transit dock of our carrier. However, I cannot find any tracking by email for your 2019 order that you are probably referring to. When you encounter an issue with your MiniMx order, we invite you to also contact us by email at [email protected], this allows us to keep track and provide you with the best follow-up year after year. Best regards, MiniMX

Hello, it seems that the carrier tried to contact you to organize the delivery of your motorcycle, without a response from your side, the motorcycle remained on their transit dock near your home. You spoke with our customer service on the phone who assisted you in finalizing the delivery of your motorcycle. According to the carrier's tracking link available in your MiniMx personal space, the motorcycle arrived on June 24. If you need assistance in tracking your next order, do not hesitate to contact our customer service. Best regards, MiniMX

Hello, you can find all the tracking information for your order transparently in your personal space on our MiniMx website. According to your tracking, you ordered on Sunday the 25th and your package arrived at the relay point on the 29th, three days later (indeed, we do not prepare orders on Sundays). If you have any questions regarding your order, our customer service is at your disposal at 09.72.39.05.37. Best regards, MiniMx

Hello, I see that according to your email exchanges with our customer service, they are assisting you at every step of the search for your breakdown. We have sent you an electrical harness, we wish you a good installation and do not hesitate to return to our customer support if the breakdown persists. Best regards, MiniMx

Hello, have you contacted customer service so they can help you resolve your problem? Best regards, Mini MX

Hello, when you receive a damaged package, we strongly encourage you to make a reservation with the delivery person upon receipt of your package. You should contact our sales team by email ([email protected]). Remember to attach photos of your package (the condition of the package before opening, the contents, and the delivery note). Best regards, MINIMX

Hello, you selected the COLISSIMO carrier which is the home delivery service within a timeframe of 48h/72h. 24h deliveries are ensured by TNT or CHRONOPOST. You ordered on Tuesday, June 22 at 5:00 PM, your package was prepared and shipped the next day at 12:19 PM, that is, Wednesday, June 23 without delay. It was delivered (according to the colissimo tracking) on Friday, June 25, within the 48-hour working timeframe. If you wanted to be delivered the next day, opt for TNT or CHRONOPOST which would have delivered to you on Thursday before 1 PM. We hope, however, that the receipt and the products meet your expectations and remain at your disposal. Best regards, Mini MX

Hello, our sales service has contacted you to provide you with an appropriate solution. Best regards, MiniMX

Hello, our sales service has contacted you to replace this defective part. Wishing you a good reception and good assembly. Best regards, MINIMX

Hello, we cannot find any contact request with your email address. Have you tried to contact us via [email protected]? Or by phone at 09.72.39.05.37. Best regards, MiniMX

Hello, have you thought about contacting our sales service at 09.72.39.05.37 to discuss your order? Best regards, MiniMX

Hello, indeed we make it a point to send your orders as quickly as possible, from preparation to shipping. If you are satisfied with our services, I invite you to change the rating you gave us. Best regards, MINIMX

Hello, as seen in the email exchanges of 04/06/2021, we provided you with a response 25 minutes after sending your email. To best handle your request, please follow the instructions from our sales team. Best regards, MiniMX