The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Aluminum part instead of being steel, scratched on top of that
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Response from MiniMX
Hello, our sales department contacted you following your receipt. Hoping that the solution found brings you satisfaction. Best regards, MiniMX
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Acheteur Vérifié
Rating: 1 out of 5
The cable recommended by the interlocutor is not great, had to cut it and make some modifications, so I am not very satisfied
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Response from MiniMX
Hello, as seen during our phone conversation, you ordered this item for your neighbor, it is likely that they did not communicate the correct reference to you and thus caused this inconvenience. However, we are happy that you managed to adapt it, and that you are also satisfied with its appearance and functionality. Best regards, MiniMX
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Acheteur Vérifié
Rating: 1 out of 5
At this moment, service isn't that good. My package got damaged, the post office automatically returned the goods as they didn't want to deliver the package in this state. As till this moment, I need to wait for the money to be refunded and make a new order.. Seems to me that a automatic postage of a new order shouldn't be that difficult?
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Response from MiniMX
Hello, our customer service will contact you to resolve this incident together. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
The rim is all deformed and bent, I sent an email but no response, disappointed with customer service and product quality
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Response from MiniMX
Hello, you contacted our customer service on May 11 at 9:25 PM and a response was given to you on May 12 at 9:22 AM. We have products from entry-level to high-end. You purchased our entry-level rim, if the quality of the product does not suit you, you can return it to us. Best regards, MiniMX
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Acheteur Vérifié
Rating: 1 out of 5
Fairly good navigation on the site, but not enough information on the products, so what I ordered does not match my request
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Response from MiniMX
Hello, do not hesitate to contact our sales department for advice on your future orders. Our team is at your disposal for that. You can return the items in their original packaging, if they are new, they will be fully refunded. Best regards, the Mini MX team
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Acheteur Vérifié
Rating: 1 out of 5
Delivery took 3 weeks
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Response from MiniMX
Hello, you placed an order on 29/04 and made a payment by bank transfer. Orders are processed upon receipt of your payment in our bank account. Your order therefore left our warehouse (in France) the day after its validation by the accounting department, that is to say on 11/05 and was delivered to you on 17/05 (in Belgium). Your delivery took 3 working days for international. All this information is available in your personal space on our Minimx site. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Very disappointed, I made a mistake in the order so I then contacted customer service by phone to change the first name and last name of my order because there was a typo from my autocorrect, customer service guaranteed me that the name and first name had been changed, but when I picked up my package it turned out that it had not been changed. I was very lucky because I proved that it was indeed my order with the emails received, disappointed I will not order from you again
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Response from MiniMX
Hello, our service has indeed made the modifications to your address and name error following your phone request. However, it turns out that a computer error must have persisted, and we apologize for the inconvenience caused. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Damaged tank delivered. I called Minimx and spoke to Nicolas who offered me €10 refund on a part worth €25. I have to return the part at my expense (€9.90) and since then no news......
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Response from MiniMX
Hello, our sales department will contact you to clarify this incident. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Arrived very damaged
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Response from MiniMX
Hello, have you thought about contacting our customer service? Our sales technicians are available from 9 AM to 6 PM. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
As soon as you tighten it at the bottom, it blocks the handle, not great
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Response from MiniMX
Hello, have you contacted our customer service? Our products range from entry-level to high-end, you purchased a budget quick release. However, if the quality of it does not suit you, you can return it to us. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
The ordered caliper does not match its description for motorcycle
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Response from MiniMX
Hello, we have forwarded your file and its references to our sales department. They will contact you very soon to provide you with a solution. Best regards
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Acheteur Vérifié
Rating: 1 out of 5
Order placed, but still nothing received
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Response from MiniMX
Hello, according to your tracking number accessible in your personal space, your order was supposed to be delivered on April 28, 2021. If this is still not the case, I invite you to contact the carrier to obtain more information regarding the tracking of your package. We also invite you to subsequently contact our sales department at 09.72.39.05.37. Best regards
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Acheteur Vérifié
Rating: 1 out of 5
I received the torn elastic
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Response from MiniMX
Hello, First of all, please excuse us for this inconvenience. Have you contacted customer service so they can remedy this problem? Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
I haven't received my order, I just reordered and hope to get the same deal
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Response from MiniMX
Hello, Have you thought about contacting the carrier to report this delivery anomaly? Please do not hesitate to quickly inform our sales department about your issue with this order. Best regards
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Acheteur Vérifié
Rating: 1 out of 5
Two orders, twice disappointed by the quality of the items and it was specified for one model and in the end it doesn't even fit
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Response from MiniMX
Hello, What quality are you looking for? INOX? Which Dirt Bike do you have, brand and model? Can you attach a photo to [email protected] The line bends are explained in the description with illustrations of the different models. The KLX/CRF type line is a straight bend line with very little curve that is compatible with central double beam frames. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
I received my parts but I made a return and I'm still waiting for my refund
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Response from MiniMX
Hello, Your order dates from 18/04, the return was made on 26/04 at the warehouse and refunded the next day by accounting on 27/04. This information is available on your Mini MX online account transparently. Bank re-credits generally take 48 hours (depending on the banking institutions). Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Poor quality staff and bad advice!
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Acheteur Vérifié
Rating: 1 out of 5
Disappointed with the last delivery
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Response from MiniMX
Hello, Have you reported your missing item to customer service? Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Delivery the next day before 1 PM. You receive it in 1 working week
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Acheteur Vérifié
Rating: 1 out of 5
I paid to be delivered in 48 hours and 14 days later still no package, and customer service kindly told me to sort it out with Chronopost.
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Response from MiniMX
Hello, Your package is still awaiting additional information: Comment: Awaiting additional information for new delivery Comment: Please send us your delivery instructions to receive your package as soon as possible. You need to contact Chronopost to provide them with more information; otherwise, it will be returned to the sender. We apologize for this inconvenience, but at this stage, you are the only one who can resolve this delivery problem. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Ordered and paid for equipment only to learn a few days later that one of the two items is unavailable, so I have to go find it elsewhere. Then, after receiving the items in stock, no information on connections either by phone or by email to customer service who know no more! Equipment claimed to be compatible which ultimately is not. Disappointed because the site is quite complete but not up to date and customer service lacks knowledge of the equipment.
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Response from MiniMX
Hello, This order concerns an ignition plate and a carburetor. According to your history, no modifications have been made to this order. Our displayed stock is in real-time; however, it can happen that a discrepancy between the theoretical and the physical occurs on the last available piece (stock displayed in quantity on the site). Our telephone operators are very responsive to inform you if this case occurs. Regarding their knowledge, if theirs is insufficient, they can still rely on our workshop, which will surely advise you. However, this ignition kit is compatible with YX and Lifan engines from 125cc to 150cc (except for the 150cc LIFAN). As for the carburetor, it is a classic in Pit Bikes; what difficulty did you encounter? What engine do you have? We hope to provide you with better service for your next order and better advice. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
The carb doesn't work at all
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Response from MiniMX
Hello, The 26mm MIKUNI carburetor is one of the most sold and widespread models; however, you need to adjust your idle and needle settings or jet if the original setting is not sufficient. A carburetor cannot be plug and play as it necessarily requires adjustment based on the engine. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Handle received but is not adjustable. Product return!
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Acheteur Vérifié
Rating: 1 out of 5
Great seller site but goods not up to expectations
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Response from MiniMX
Hello, We have noted your comment and request for customer service, and please know that we will provide you with the necessary assistance for the proper functioning of your product. We apologize for this inconvenience and remain at your disposal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Hello, I regret to inform you that I am not very satisfied with the 26mm CARBURETOR due to poor machining of the slide, so I cannot use my accelerator cable properly, making the part more useful for screws than anything else. But I do not hold it against you; you can see I have reordered a MIKUNI 26mm carburetor from you!
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Acheteur Vérifié
Rating: 1 out of 5
I need to review the order because the thread of the brake disc is defective; the screw turns in the void
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Acheteur Vérifié
Rating: 1 out of 5
Order compliant, but one piece of the order is second-hand. I pay for new equipment...
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Response from MiniMX
Hello, First of all, I apologize for the inconvenience. Have you contacted customer service to report it? Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
there is always a delay
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Acheteur Vérifié
Rating: 1 out of 5
Order placed and paid with express delivery 48-72h and paid the same day, I received it after 15 days after having to send multiple emails
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Response from MiniMX
Hello, The COLISSIMO option is not an express delivery option, we will be able to offer you an express service in a few weeks with the integration of the CHRONOPOST service. Your order placed on 15/03 was handed over to Colissimo on 16/03 without any delay, unfortunately the abnormal delay is independent of our will, our services have repeatedly reported the incident in order to unblock the delivery of the package which seemed to have suffered an incident. We apologize for this abnormal delay which is unfortunately independent of our will. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Terrible customer service, avoid, motorcycle having 2 months and not even 3 hours of use, brake pads faulty and caliper faulty, no warranty even though it's a factory problem!! terrible!!
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Response from MiniMX
Hello, The brake pads are exclusively related to your usage, we cannot guarantee consumables (inner tube, tires, pads...etc). Regarding your comment, it does not concern the current order. Sorry that the customer service response is not favorable, please note that you have loyalty points available on your customer account. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
the wiring harness is of poor quality I'm on it
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Response from MiniMX
Hello, This is the standard CDI harness with one pin, what is the problem with your product?
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Acheteur Vérifié
Rating: 1 out of 5
Part ordered, said to be in stock, still no news of it nor tracking number, nothing. I don't know where the parts come from but if it's from China I can go on AliExpress by myself.
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Response from MiniMX
Hello, Our warehouses are located in 83 in Frejus and all our shipments come from our only and unique logistics site. Your order placed on 09/03 was shipped on 09/03. We are doing everything necessary as soon as possible for this abnormally long delay on your order. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Package not presented, (delivery address in a store...) returned to you without any notice of passage or call/SMS, and at my expense. SUMMARY: no material, but lost 5.50€!!
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Response from MiniMX
Hello, Indeed the return was made without notice of passage or delivery attempt, a request for reimbursement of shipping costs has just been made. We apologize for this abnormal process which is unfortunately independent of our will and remain at your disposal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Received parts that were not the ones ordered, very poor customer service, unprofessional.
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Response from MiniMX
Hello, We are very surprised by your comment about our customer service which responded and fully refunded due to a stock error on this product. Indeed, we have a response time to process the customer service file and get a favorable opinion. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
The helmet had dents on the front
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Response from MiniMX
Hello, Your order concerns a twin air filter and a protective spray. Please match your comment to your order. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Hello, my part arrived broken, what are you doing?
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Response from MiniMX
Hello, We invite you to contact customer service at 0972390537 so that they can take the necessary steps. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Not adaptable to the pocket yet it's the right item
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Response from MiniMX
Hello, Have you contacted customer service so they can check compatibility with your product? What is your pocket bike? The return form is available on your Mini MX account or at the bottom of the website, feel free to return the product you will be refunded. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
I have not received my package I want to be refunded
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Acheteur Vérifié
Rating: 1 out of 5
this is not the correct part ordered, the part is air filter box yamaha beluga 50 cc year 1992 diameter 35 and not an air filter box yamaha PW 50
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Response from MiniMX
Hello, The ordered part is as its name indicates: BOX / BLACK AIR FILTER YAMAHA PW 50 We do not sell parts for the BELUGA 50CC from 1992. You can return the product by downloading the return slip located at the bottom of the website. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Good
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Response from MiniMX
Hello, We thank you for your feedback, however we do not really understand the rating of 1/5. Best regards, Mini MX
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