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J
Rating: 1 out of 5
Did not receive my package
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 545 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
1 star review
Reset filtersL
Rating: 1 out of 5
Order error
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M
Rating: 1 out of 5
I still haven't received any package
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J
Rating: 1 out of 5
Hello, the electric bike I ordered from you no longer works, I would like to have a response because my child is disappointed with this product, I would like to be called back
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H
Rating: 1 out of 5
Defective item after 5 minutes of use Disputes to be made
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V
Rating: 1 out of 5
Very disappointed with the product and customer service. The balance bike works poorly, the battery does not have the announced autonomy. Customer service took care of replacing the gear button but does not respond regarding the battery. We also have a small mx balance bike that has no problems, in climbing there is no comparison possible, the rcz of mini mx is a struggle, my son has to help himself with his feet. After barely 20 minutes, no more battery compared to the announced 1 hour. Still waiting for a customer service response to solve this battery problem
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M
Rating: 1 out of 5
The motorcycle works but when I received it the clutch was bent, the kickstarter was lost, and the battery was already dead at delivery, there was a missing fork screw and the tank cap, they sent me one back but it's not the right one, I sent them the exact photos of which one it is, they sent me the same as the first one which is not the right one
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S
Rating: 1 out of 5
No, I ordered a 2000 watts and I received an 1800
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M
Rating: 1 out of 5
It is not the right product that was sent to me and the person on the phone was not courteous as if it was my fault that the part sent was not the right one
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A
Rating: 1 out of 5
I would like a refund of 50 euros for the delivery of 48 72h that I received in 1 week
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R
Rating: 1 out of 5
Does not match the one ordered for the fury 49cc
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T
Rating: 1 out of 5
Delivery time not respected at all, I am almost 20 days since ordering without my package moving from its place for 10 days
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W
Rating: 1 out of 5
the order I bought does not match the model of the motorcycle.
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J
Rating: 1 out of 5
I ordered some gicleurs for Mikuni (advertised as such on the page), and they sent me different ones than what they advertise. They are smaller, with a different thread pitch, valid, however, for Oko Keihin and Dell'Orto.
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M
Rating: 1 out of 5
missing parts
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C
Rating: 1 out of 5
Dear, despite having requested help and assistance to buy the compatible part.
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G
Rating: 1 out of 5
Bad customer service
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Response from MiniMX
Hello Guzman,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience with our customer service did not meet your expectations.
You pointed out that the delay was too long, unfortunately you will understand that this is beyond our control as during this period in early January the roads were disrupted by significant snowfall, slowing down traffic and thus disrupting the delivery of all shipments (not just at Mini MX)
We would like to remind you that the balance bikes were received on 01/06/2026 at 5:00 PM and shipped the next day on 01/07/2026. On this point, we cannot prepare faster.
It is severe to rate us on an element that we cannot control, which is why we wanted to provide additional information.
Best regards,
The MiniMX team
Thank you for taking the time to share your feedback. We are sorry to learn that your experience with our customer service did not meet your expectations.
You pointed out that the delay was too long, unfortunately you will understand that this is beyond our control as during this period in early January the roads were disrupted by significant snowfall, slowing down traffic and thus disrupting the delivery of all shipments (not just at Mini MX)
We would like to remind you that the balance bikes were received on 01/06/2026 at 5:00 PM and shipped the next day on 01/07/2026. On this point, we cannot prepare faster.
It is severe to rate us on an element that we cannot control, which is why we wanted to provide additional information.
Best regards,
The MiniMX team
C
Rating: 1 out of 5
After barely 2 months of purchase the quad no longer starts, let me tell you our disappointment and even more so that of our daughter ;(
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Response from MiniMX
Hello Cédric,
Thank you for sharing your experience. We are sincerely sorry to hear that you are experiencing difficulties with your quad.
Our after-sales service has apparently taken charge of your case, as the quad has been picked up and replaced with a new one.
It is precisely in this type of situation that we do everything possible to find a solution, and if the return of the vehicle proves necessary, we have obviously organized it.
We hope that everything is now in order on your side and that you will be able to revise your opinion accordingly.
Best regards,
Mini MX
Thank you for sharing your experience. We are sincerely sorry to hear that you are experiencing difficulties with your quad.
Our after-sales service has apparently taken charge of your case, as the quad has been picked up and replaced with a new one.
It is precisely in this type of situation that we do everything possible to find a solution, and if the return of the vehicle proves necessary, we have obviously organized it.
We hope that everything is now in order on your side and that you will be able to revise your opinion accordingly.
Best regards,
Mini MX
M
Rating: 1 out of 5
Motor received new. It starts cold, but stalls systematically once hot. Impossible to ride normally. Customer service asked me to adjust the valves. For a new motorcycle, it is absolutely not normal to have to do this type of technical intervention. It is not the customer's responsibility to correct a defect upon receipt. Moreover, despite several emails sent, customer service does not respond. No follow-up, no solution proposed to date. Very disappointed with the quality of the product. I do not recommend.
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Y
Rating: 1 out of 5
Battery autonomy largely unsatisfactory, nonexistent customer service. I advise against the experience.
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B
Rating: 1 out of 5
Disappointed by the delivery, I sent you an email
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C
Rating: 1 out of 5
Delivery was terrible, not the fault of minimx, but the carrier...
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F
Rating: 1 out of 5
The stock clerk made a mistake with the fairings, I returned them and now I have been waiting for my refund since December
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Q
Rating: 1 out of 5
Damaged package, deco kit damaged, frame bent
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N
Rating: 1 out of 5
The product hasn't arrived yet
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K
Rating: 1 out of 5
Intake valve not the right part, same for the clutch cable
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D
Rating: 1 out of 5
Ordered an engine guard and received it bent with a crushed box, shameful given the shipping costs
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T
Rating: 1 out of 5
Order of a complete engine kit, electrical harness recommended by mini Mx, after receiving the order the harness does not fit and they say it is normal without knowing which wire goes with which wire
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M
Rating: 1 out of 5
order not received on time
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J
Rating: 1 out of 5
The motorcycle doesn't work anymore
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S
Rating: 1 out of 5
Damaged package received, motorcycle part also damaged but for the company it's normal, it's a factory defect, so no commercial gesture, I will not order from them again
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D
Rating: 1 out of 5
Package not received on time
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A
Rating: 1 out of 5
Not the same motorcycle, no oil radiator, no 24 carburetor, not the same type of engine
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F
Rating: 1 out of 5
Wrong reference received and I'm told that it's indeed what I ordered
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M
Rating: 1 out of 5
Way too long
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F
Rating: 1 out of 5
Delivery times are very long, no communication with customers, I do not recommend
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A
Rating: 1 out of 5
Ignition problem
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E
Rating: 1 out of 5
Missing a lot of things
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J
Rating: 1 out of 5
Total disappointment, behind the aesthetics hides poor quality... after purchasing a 50 pocket cross motorcycle, first start-up, the starter cord broke after 2 pulls, it starts well so had to disassemble by a professional and the verdict is final, crankshaft warped, ignition bell slightly oval so it rubs against the ignition sensor... let's add to this once repaired that it is unable to climb a slope of 10% because the clutch is too weak and does not grip at all... I also pass the warped front brake disc that does not allow for correct wheel rotation... in the end this pocket had a lifespan of 30 minutes maximum before ending up in the trash... being a witness to the scene, I can only imagine the child's disappointment, therefore I strongly advise against, sincerely.
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C
Rating: 1 out of 5
The order was not delivered at all to the chosen pickup point but to an imposed pickup point far from our home.
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