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A
Rating: 1 out of 5
Good
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 545 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
1 star review
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Rating: 1 out of 5
very slow delivery even though I took the 48/72h option
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Rating: 1 out of 5
I did not receive the right parts, two brake levers, the wrong piston and carb, I am disappointed with my experience and I don't even have the heart to return the material.
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A
Rating: 1 out of 5
Bad
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Response from MiniMX
Hello, Can you clarify your opinion? Best regards, The MiniMX team
A
Rating: 1 out of 5
Opened material and visibly already used. Does not work (Bosh activated line plus)
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Response from MiniMX
Hello, All the products we sell are new. If the product received does not seem to respect this, we strongly invite you to contact our after-sales service at [email protected], attaching your order number and photos or video of the product. Best regards, The MiniMX team
A
Rating: 1 out of 5
1 week delay on the order, (with a 1 day delivery) and segment on the piston arrived damaged, after-sales service contacted, I sent proof etc. and since that day no response
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Response from MiniMX
Hello, As indicated on our site at the time of your order during the health crisis, deliveries are taking place but may sometimes be delayed. We apologize for the inconvenience, but be assured that our delivery partners have done their best during this complicated period. Regarding your segmentation, we have not received any message or photo from you. Looking forward to receiving your elements. Best regards, The MiniMX team
A
Rating: 1 out of 5
Zero! Never received my order! No possible recourse! 134 euros down the drain and mini mx doesn't care since the delivery person provided proof of delivery! Thanks again for the waste of time and money! I am therefore turning to the competition small mx wkx racing crf50shop!
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Rating: 1 out of 5
Order placed 1 week ago with a 48/72h delivery and still nothing received to this day. Customer service that does not respond to messages.
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Rating: 1 out of 5
I had several issues with my order I sent messages and no one replied!
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Rating: 1 out of 5
Terrible!
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Rating: 1 out of 5
Hello, I am not satisfied because the crankshaft is damaged, the bearings are stuck, and the connecting rod is the same.
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Rating: 1 out of 5
I didn't receive the same thing.
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Rating: 1 out of 5
There are missing fairings.
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A
Rating: 1 out of 5
Almost 1 month for a delivery!!!! No excuse from customer service!!!! If I hadn't called or sent emails, my package would still not have been delivered.
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Response from MiniMX
Hello, We sent out 3 TNT packages, the first one lost by TNT, the second one returned to the sender the next day for no reason, the third one sent urgently following your emails. I even tried to contact you yesterday on your phone to ask if you had finally received the engine, but I reached your voicemail. You know perfectly well this is independent of our will. Please excuse us for this unpleasant situation. Best regards, Mini MX
A
Rating: 1 out of 5
I haven't received my package.
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Response from MiniMX
Hello, As you may have seen with our customer service, the transport company organized a return to the supplier for no reason. You also discussed with them the resending of a new order directly to your home, but this time with another carrier. We therefore do not quite understand the purpose of your message while knowing that you are perfectly aware of the situation and the process in place? Best regards, The MiniMX team
A
Rating: 1 out of 5
I already ordered a pair of gloves, they never arrived or I requested delivery, so returned to the supplier from which I still have not received a refund for already two months. I ordered a pair for 35 euros and the gloves received do not match the photo on the site. I sent emails with photos; my gloves have no design inside as shown in your photos, and it seems that the material is not the same, lighter. Here I am a seller, so I know a bit.
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Response from MiniMX
Hello, You purchased O'Neal gloves that come directly from them. If you wish, you can contact them, and you will see that we are one of their distributors. You have indeed received the O'Neal Mayhem Crank gloves. Regarding your previous pair of gloves, what is the order number? Best regards, The MiniMX team
A
Rating: 1 out of 5
I am a small customer, for a few years, 15 days ago, by my fault, I made a mistake in the size of an air filter costing 9.90 euros. I had to return it, order a new one along with other parts. I took the liberty of asking for a discount by phone, and the response from the lady was: 'Sir, no way, you need to read the general sales conditions carefully...'!! Congratulations on this hyper-commercial response... the bike shop was able to respond much more commercially to my requests. To whom it may concern, goodbye!!
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Response from MiniMX
Hello, We accept returns of products that do not suit you for a refund. We offer free shipping for purchases over 39 euros; these are our commercial conditions. We could not offer you more for your order knowing that you have already benefited from a 6 euro discount on each pair of grips and a 3 euro discount on your air filter. Best regards, The MiniMX team
A
Rating: 1 out of 5
I am really disappointed; this company has changed a lot. We ask for information, and we are told to call a premium number for nothing, and then they make no gestures even though it is them who made the mistake, and I am still waiting for a response to my email.
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Response from MiniMX
Hello, You wanted additional information about your delivery. We gave you the carrier's number. We strive to respond as quickly as possible to all our emails within the scheduled hours for this purpose. Best regards, Mini MX
A
Rating: 1 out of 5
Half of the package.
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A
Rating: 1 out of 5
The inner tube received had 3 holes, and moreover, it was not the right brand or model.
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A
Rating: 1 out of 5
A week to prepare 10 items outside the deadline; I will no longer order any parts. Moreover, be careful because the technical sheets are not correct; there are plenty of other examples to give, but it's too long to explain; I would waste my time saying that you really shouldn't order anything on this site.
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Response from MiniMX
Hello, Our teams are doing their best to process orders as quickly as possible during this difficult epidemic period when our staff is unfortunately not complete. Our suppliers are also experiencing delivery delays for the same reasons. I am sure you can understand this. Best regards, Mini MX Best regards,
A
Rating: 1 out of 5
I ordered a cover and starter for a mini quad; the reference apparently corresponded to my Apollo mini quad. However, it does not fit!
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Rating: 1 out of 5
Defective order.
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Rating: 1 out of 5
I am not satisfied with the purchase I made because the delay was extremely long. I requested the cancellation of my order; I was asked to wait, and when I asked again to cancel the order, I was told that the order would be shipped the next day and that a small gift would be included, but that never arrived with the package. So no, I am not satisfied with my purchases on this site.
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Response from MiniMX
Hello, Our teams are doing their best to process orders as quickly as possible during this difficult epidemic period when our staff is unfortunately not complete. Our suppliers are also experiencing delivery delays for the same reasons. I am sure you can understand this. Best regards, Mini MX Best regards,
A
Rating: 1 out of 5
3 weeks to receive my order only to find out that the key switch I bought does not work because the wires were not connected correctly according to the original color code; the result is a match that is useless.
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Rating: 1 out of 5
Several orders placed, 1 part out of 2 is compatible. Purchase of a Mikuni 26 carburetor repair kit, yet all identical, 1/3 of the parts are compatible, just Chinese stuff.
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Rating: 1 out of 5
Very disappointed upon the arrival of my order; the shock absorber was missing. (Difference in weight between the departure 2.85kg and the arrival 0.400g, but that doesn't shock the post office) Mini MX's proposal was a credit of 40 euros when the shock absorber is worth 60 euros. Waiting to be contacted again by the post office.
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Rating: 1 out of 5
Very disappointed with my order. This is the first time I order from you. I placed my order on 15/04. As I write this message, it is 28/04, and I still haven't received anything. I paid quite dearly (1/3 of my order) for a fast delivery service in 48 to 72 hours because I urgently needed parts!
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Rating: 1 out of 5
Very disappointed still haven't received my order!!!
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Rating: 1 out of 5
I did not receive the correct parts. Half of the order was not correct. The support insisted that I received what I ordered without trying to understand my problem. Quite disappointed and shocked by their response.
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A
Rating: 1 out of 5
Very bad once again there is an error in the order I have to send it back at my own expense
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Response from MiniMX
Hello, Can you specify the reference of the product you received (reference YCF), as well as the length of the axle in question?
A
Rating: 1 out of 5
Bad customer service Incompetent staff
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Response from MiniMX
Hello, Can you share with us in more detail your bad experience. We apologize in advance, we will try to take note of it. Best regards, Mini MX
A
Rating: 1 out of 5
Delivery time not compliant
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Response from MiniMX
Hello, you will understand that at the moment delivery times are independent of our will. As a reminder, our country as well as the whole world is disrupted by COVID-19. Carriers are heavily impacted by the situation. This is obviously our case as well and we hope that the situation improves quickly. Best regards, Mini MX
A
Rating: 1 out of 5
I had made a request by email to group my order and only pay shipping costs once. So no commercial gesture was made.
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Response from MiniMX
Hello, You will understand that at the moment delivery times are independent of our will. As a reminder, our country as well as the whole world is disrupted by COVID-19. Carriers are heavily impacted by the situation. This is obviously our case as well and we hope that the situation improves quickly. Regarding the grouping of orders, we do not have the possibility to do that, the only solution would have been to cancel and for you to reorder. Best regards, Mini MX
A
Rating: 1 out of 5
Delivery time too long and the poster crz is missing from my order
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Response from MiniMX
Hello, You will understand that at the moment delivery times are independent of our will. As a reminder, our country as well as the whole world is disrupted by COVID-19. Carriers are heavily impacted by the situation. This is obviously our case as well and we hope that the situation improves quickly. Best regards, Mini MX
A
Rating: 1 out of 5
I still haven't received my order and yet I paid €9.95 for delivery 48/72 hrs.... is it worth paying more knowing that we won't be delivered in this time.... just say that due to confinement we don't know when it will arrive... this would avoid us paying for nothing for fast delivery Thank you
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Rating: 1 out of 5
Not received
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Rating: 1 out of 5
I was charged twice the amount while my first order was 'payment error' but I was charged anyway
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A
Rating: 1 out of 5
bad delivery, bad condition of packages upon delivery (damaged, cut, bent)
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Response from MiniMX
Hello, What was bent in your order? Best regards, The MiniMX team
A
Rating: 1 out of 5
Hits, impossible to get a refund without returning items...
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Response from MiniMX
Hello, Indeed refunds are made upon return of the part(s). Best regards, Mini MX