The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Hello, You only took manufacturer parts whether it be the jets, Lifan piston, YX gasket kit, YX sprocket, there are no others from different brands. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Never received
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Response from MiniMX
Hello, Your package is returned to the sender either because the selected relay point is saturated or closed. Upon its return, you will be refunded. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
I ordered a SX 125 motorcycle on the minimx.fr site. At first delighted with the use but a part broke quickly (the gearbox) I asked for help in the chat ALL the team was unpleasant in the chat. I saw no help from them. After dismantling the engine (without a plan from them even though I had requested one) I called them to know which part to order on their site they gave me the wrong reference. So I received the wrong part. I contacted customer service again who asked me to send everything to their after-sales service who gave me no news. The screws of their engine are of very poor quality. I have never left a bad review on a company. I do not recommend the site at all. I am still waiting for a simple response from them.
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Response from MiniMX
Hello, You damaged your gearbox, you asked us to find parts, we asked you for precise measurements. You have all the measurements and compatibilities indicated on our site and on the various product sheets, you just need to look and compare. You are contacting us without even looking on your side, while our technical service is in confinement and our customer service is reduced by half due to Covid-19. A minimum of understanding would have been appropriate, but what do you want, we do not all live in the same world. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
I cannot return my order, there are no parts to fix the footpegs
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Response from MiniMX
Hello, We do not quite understand the subject of your message. Can you clarify it? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
They did not send the correct diameter of the part sent.
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Response from MiniMX
Hello, What diameter did you receive? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
A missing item
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Response from MiniMX
Hello, What item are you missing? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Very disappointed with my package that arrived at my home in poor condition and my oil still hasn't arrived
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Response from MiniMX
Hello, What arrived in poor condition? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
very bad customer service
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Response from MiniMX
Hello, What issue did you encounter with your order? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Hello, the motorcycle arrived on time, but during transport, the fork legs were damaged... I called MiniMX and they replied that since you signed with the carrier, it's no longer our problem. I find it not normal at all that there is no insurance for the price we pay.
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Response from MiniMX
Hello, This is not exactly what we told you. As stated in our general sales conditions, you must notify the carrier of any reservations regarding the delivered product. You received your package with holes and did not make any reservations, so the carrier's insurance does not apply. We have therefore contacted the manufacturer to see if they will cover your damage under warranty, we are waiting for their response, and you will be informed quickly. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Disappointed
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Response from MiniMX
Hello, What problem did you have with your order? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Following my last order which was a fiasco, the items are not compliant, no coverage for return shipping costs
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Response from MiniMX
Hello, As our sales manager indicated to you, the after-sales service has already been understanding and has handled all your requests in a timely manner. Despite this, you have been quite unpleasant and insulting towards our services, so no gesture or effort will be made towards you. We wish you all the best. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
The carburetor has a bend and moreover the thread of the mixture screw is damaged!
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Acheteur Vérifié
Rating: 1 out of 5
Hello, I ordered 2 tires, one 14 and one 17, I received 2 14s so I paid for one that costs less.
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Response from MiniMX
Hello, As of today, 02/17/2020, our customer service or after-sales service has not received any message from you regarding your order received since 02/06/2020, stating that you did not receive the pair of tires in 14/17 as ordered. We are therefore very surprised by your message. However, you can contact our services to report this directly at [email protected] Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
More and more disappointed, this is the 3rd time I order
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Response from MiniMX
Hello, What issue do you have with your carburetor? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Very disappointed with this order because the exhaust silencer is already broken after 30 minutes of use. I will contact your customer service.
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Response from MiniMX
Hello, Our after-sales service is of course at your disposal at [email protected]. Don't forget to attach photos and your order number to your email. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
On the site, I have nothing to say about the items in my order, but the delivery is really zero, however, very good too.
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Response from MiniMX
Hello, What issue did you have with your products? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Package in good condition. Broken parts inside?
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Response from MiniMX
Hello, Our after-sales service has contacted you to assert your warranty claim with the company YCF. YCF must return the damaged 'spider' so that you can complete the installation of your air box. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Offers merchandise that is not in stock, deplorable customer service, makes the customer believe that the delivery has been sent but is blocked by the strike when it is completely false, deplorable
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Response from MiniMX
Hello, We sincerely apologize for this significant inconvenience, our merchandise was indeed stuck at the dock. We wanted to compensate you by offering you €32.4 as a goodwill gesture for this endless wait which indeed spoiled many family celebrations, we are aware of that. Believe us, it was not our objective and we did everything to shorten the delay. Again, please excuse this unfortunate experience, and we hope that now you can enjoy your purchase. Best regards, Mini MX Customer Service
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Acheteur Vérifié
Rating: 1 out of 5
3rd order... still not the right part, dreadful after-sales service... no responses via contact@... and no solution proposed via the site chat... very disappointed.
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Response from MiniMX
Hello, Our after-sales service has processed your request, responded to you, and even sent you photos directly from our workshop regarding a CRZ ERZ disc and a prepaid slip to return your disc if needed. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Unfriendly telephone customer service hangs up on people multiple times
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Acheteur Vérifié
Rating: 1 out of 5
Huge export time
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Response from MiniMX
Hello, We sincerely apologize for this abnormal delay, indeed the various social movements recently have greatly impacted the timelines with our carriers and have not easily ensured the proper delivery of your package. This situation is exceptional (at least we hope so) and we hope that everything will return to normal soon. Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Great, I am answered with a 'universal' user manual which when I search for the 160cc model nothing is displayed, the names on the side are different for each model, so thank you for leaving this negative review on the minimx site.
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Response from MiniMX
Hello, We do not quite understand your problem. The user manual is universal for all types of Dirt Bikes. The startup is identical, the maintenance is identical, ... Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
I am still waiting for a response from customer service regarding an oversight on your part in my order placed on 26/12/19 ...
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Response from MiniMX
Hello, The exhaust gasket was indeed included in your initial order, however, a new one has already been directly shipped to your home, you should receive it shortly. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
I am not at all pleased with your service. If the items you offer do not exist, please remove them from the catalog, thank you.
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Response from MiniMX
Hello, We do not quite understand your review? Our after-sales service asked you for clarifications, instead of sending what was requested, you did not respond. Our service is always at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
VERY BADLY RECEIVED FOR DELIVERY, WAITING AT LEAST 3 WEEKS DESPITE THE AUTHORIZED PAYMENT
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Response from MiniMX
Hello, You chose to pay by bank transfer, your transfer arrived on 18/11/2019, you received your order on 22/11/2019, which is the time expected by GLS services to ensure your delivery. If you wanted to receive your delivery more quickly, you should have chosen direct payment by credit card or via PayPal. Your order would then have been shipped on the same day or the next day (if you ordered after 2 PM). Unfortunately, we are not responsible for the delays in transferring money from bank to bank, however, please be assured that when it finally arrives, your order is prepared and shipped as quickly as possible. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
The delivery is not too bad. Communication with them is impossible. They are always right (even when they are wrong). They claim compatibility of parts (even though we provide brand model and year of the dirt bike) when it is not the case. Honestly, I will not go back to them and prefer to go to competitors.
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Response from MiniMX
Hello, Thank you for your feedback, first of all, we apologize for this bad experience, the compatibility of parts is always indicative, it can happen that despite our knowledge they are not and we do our best to enhance our product sheets with sizes, measurements, additional information, the Pit Bike environment is full of sometimes obscure manufacturers who sometimes change their spare parts. Can you nevertheless indicate which parts posed a problem for you? Please note that returns are possible and a refund will be made upon receipt. In the case where an error on our part is confirmed, we will cover the return costs (and we always strive to act in good faith). Otherwise, it will indeed be at your expense. Remaining at your complete disposal. Best regards, Mini MX Customer Service
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Acheteur Vérifié
Rating: 1 out of 5
I ordered a 26mm gray intake pipe as shown in the photo on the site, I received a black intake pipe.
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Response from MiniMX
Hello, We invite you to contact our customer service. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
I will not order from this site again. In the description, it states that the item is compatible with your model and in reality, it is not at all. Of course, the return costs are at your expense, so it is not worth losing more money. Good to know, goodbye!
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Response from MiniMX
Hello, The lever you ordered is compatible with a rectangular master cylinder and only rectangular, as you can see in the product sheet. If needed, our technical service is available to help you determine your parts needs. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
No response to my message, lousy service
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Response from MiniMX
Hello, Thank you for being courteous, and please check your inbox, you received a response on Monday to your message sent Friday evening. Sorry, customer service is closed on weekends. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
I am following up on my last two orders. The products from the VShock brand were on sale until out of stock. First order: a shock absorber in 290mm (base price 149 euros, reduced to 89 euros). The shock absorber arrived with impacts on the spring and the base price (labeled) was at 129 euros including tax... (I also specify, received packaged in bubble wrap, no VShock box, nor any reference on the shock absorber). Second order: Adjustable fork 730 mm. Packaging upon receipt was perfect. But same as the fork damaged, impacts on the tubes and fork caps were largely damaged. Prices displayed on the site before reduction: 299 euros, price after reduction: 199 euros. On the bubble packaging, the original displayed price is 279 euros... Conclusion: on two orders placed for promotional products (promotion still ongoing on 15.10.2019), the products arrived damaged (but packaging intact...). The original prices do not seem to correspond to the actual including tax prices of the products. Refund almost immediate after return. I will not order again on minimx.fr
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Acheteur Vérifié
Rating: 1 out of 5
Order amount withdrawn 4 times from my bank account
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Response from MiniMX
Hello, First of all, please accept our apologies for this inconvenience. Have you been refunded? Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
I ordered an exhaust for my Dirt bike, when opening the package the clamp with the rubber to hold the exhaust was missing plus the small screw that holds the two parts together. I made a customer service request and received the clamp but still no small screw. I want a refund.
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Response from MiniMX
Hello, After you reported this missing part, our services sent one directly to your home. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
This engine does not fit the cross bike, the exhaust does not match at all knowing that my husband had asked beforehand and the same for the stabilizer which did not correspond to the bike very disappointed
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Response from MiniMX
Hello, On which machine/brand/model did you install this engine? Best regards, Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
Misleading photo compared to the order received
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Response from MiniMX
Hello, A 125YX piston is a piston for a 125cc YX engine number 1P54FMi, it cannot be otherwise. If the piston does not fit your engine, as you find the characteristics in the description, it means you do not have a 125 YX engine. Best regards, The Minimx Team
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Acheteur Vérifié
Rating: 1 out of 5
I will no longer order from them. Pitiful service
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Response from MiniMX
Hello, Our sales service contacted you very quickly after your order to alert you about a stock shortage of a product you chose. It is very rare, but it can unfortunately happen. Based on this, a commercial proposal was made to you, which you refused. A second one was proposed to you, which you also refused. The request you made afterwards was not feasible. The service is far from being as pitiful as you indicate, and was very understanding on the contrary. The product unfortunately out of stock on your order was impossible to obtain in the shortest time (YCF being themselves out of stock), we therefore proceeded to refund you for the said part as per your request. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Order paid with delivery fees in 48h and after 17 days of waiting still no delivery, and they dare to put my order status as delivered. Very unpleasant hostess. Absurd!! Avoid
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Response from MiniMX
Hello, We will therefore follow up regarding your complaint from yesterday. Your tracking indicates a delivered package. Our colleague therefore informed you that in this case, we cannot file a complaint for a package declared delivered, as the tracking is valid. Our colleague whom you find unpleasant (it is still you who got carried away and not her), explained the situation to you, told you that she understood you but that her scope of action was very limited regarding the carrier. That is why our colleague requested the refund of your axle and offered you free shipping so that you could reorder another one soon without cost. If you had followed the status of your order, you would have also seen that your package was declared delivered, you might have contacted the carrier to find out what was going on. If you receive delivery tracking, it is so that you can inform yourself about the status of your delivery and react if necessary. Our colleague had a very good commercial behavior, explaining the situation to you, and offering you a commercial gesture that we were absolutely not obliged to make because for us our carrier delivered you, but we trust. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Order not delivered, refund but poor cooperation
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Response from MiniMX
Hello, Your order suffered a sorting error from our partner Colissimo, and therefore returned to our warehouses. That is why your order was fully refunded upon its return. This is very rare when this type of inconvenience occurs. We understand your dissatisfaction. If you wish to reorder, we invite you to contact our customer service at 0972390537, they will add some goodies to your order. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Delivery delays
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Response from MiniMX
Hello, During holiday periods, it is possible that your package arrives with a 24h delay as happened with your order. The rating of 1/5 seems excessive to us, it would have been simpler to contact our customer service who would have found a solution with you. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
Minimx are liars because they display products in stock when they do not have them in stock, so forced to change the color of the part (chain guide) then they refused my requests for a commercial gesture (some stickers or keychain or others) but this is not the policy of minimx.
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Response from MiniMX
Hello, We have over 3500 product sheets, or hundreds of thousands of products. It sometimes happens that some products are no longer in stock because the last one was taken on an order validated just before yours. That is why our services contact you to see with you for a product change. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 1 out of 5
The engine is leaking everywhere
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Response from MiniMX
Hello, What do you mean? You did not contact our services to report that your engine is leaking, why? Best regards, The MiniMX team
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