Customer reviews of MiniMX

Hello, Indeed our customer service is here to help you answer your questions or resolve your problems. We are happy to know that the necessary has been done. Best regards, the MiniMX team

Hello, We are sorry that you had to endure an inconvenience. Regarding the delivery, I confirm that the package left our warehouses on 15/06 (the day of your order) on time for express delivery. Given your tracking, it seems there was a sorting error at the TNT center which explains this delay. Once your order is in the hands of the carrier, they are responsible for its proper delivery. In case of a problem, we invite you to contact our customer service who will take the necessary steps. Regarding your carburetor, where does the leak come from? We remain at your disposal. Best regards, The MiniMX team

Hello, When you buy a dirt bike, regardless of the brand, adjustments such as carburetor or valve adjustments are required. I invite you again to consult our tutorial to help you better (YouTube channel), and our technical service remains at your disposal to assist you. However, some mechanical knowledge is essential in Pit bikes, just as it is for Quads, Pocket bikes, or Moto Cross. Regarding the motorcycle, they are delivered with their original deco kit and with (apart) you have the various elements to install to decorate the motorcycle according to the finish you have chosen. We do this because many customers are happy to be able to get hands-on with the motorcycle and its original deco and fairing just in case, and thus install the different deco elements once they have mastered the Dirt bike. We remain at your disposal. Best regards, The MiniMX team

Hello, Your motorcycle is covered by the manufacturer directly under warranty. Our after-sales service is doing its best to ensure that your coverage is as quick as possible. Our after-sales service has contacted you several times by phone and informed you about the progress of your coverage. YCF has committed to send you a tank and indeed it has been shipped and received. Regarding the adjustment, indeed carburetor adjustments are very common in Pit Bikes and regular. I invite you again to consult our tutorial to help you better (YouTube channel), and our technical service remains at your disposal to assist you. However, some mechanical knowledge is essential in Pit bikes, just as it is for Quads, Pocket bikes, or Moto Cross. We understand your inconvenience, however, your comment concerns a previous order. Remaining at your disposal at 0972390537. Best regards, Mini MX

Hello, We are very surprised by your message because no, you did not receive a cheaper motorcycle, they are at the same price. You did receive the motorcycle in the desired color, except that it is in 12/14 and not in 14/17 but as you agreed with the sales service, the 14/17 wheels will be shipped to you shortly. You will therefore have two complete sets of wheels that you can use at your convenience. You took several days to get back to us after our proposal which delayed the delivery because without your agreement, we could not ship you a motorcycle. Best regards, The MiniMX team

Hello, Is it not the right diameter that you received? Best regards, The MiniMX team

Hello, Our 17 exchanged emails unfortunately did not find a favorable outcome. The accuracy of the Pit Bike parts is not equal to that of a specialist in fasteners, I agree. The dimensions indicated are those of YCF and come from their catalog and the ordered and delivered reference is correct. We understand your dissatisfaction, and we have offered to return the part for a refund. Best regards, Mini MX

Hello, What is the problem with your order? Best regards, The MiniMX team

Hello, Your motorcycle has been taken into account, your request has been forwarded to the manufacturer who handles the warranty. We are still waiting for their response, which should come shortly. It is therefore false that our after-sales service does not care about you after purchase, we do everything to reduce the wait, but we are obliged to wait for the manufacturer's return. We remain at your disposal. Best regards, The MiniMX team

Hello, What problem did you have with your wheel? In all the product sheets of this type of product, we recommend (in red) to: - It is essential during the first hours of use of your wheel to tighten your spokes before or after each outing, Check the tire pressure before use 1.9 bar of pressure and your fasteners to avoid premature punctures. We remain at your disposal. Best regards, The MiniMX team

Hello, After verification, I confirm that we have not received a message from you. We have therefore sent you an email for our after-sales service. Awaiting your response. Best regards, The MiniMX team

Hello, You never ordered a motorcycle. As for refunds, we are quick on average on the internet refunds occur at least after 15 working days. Best regards, The MiniMX team

Hello, What problem did you encounter with your order? Your order was shipped without delay, please note that deliveries are slowed down during public holidays as trucks do not operate, which extended the delays, which was your case as you ordered during this period. Best regards, Mini MX

Hello, Your order was shipped without delay, unfortunately, public holiday periods slow down and extend delivery times. We apologize for this delay due to the public holidays and remain at your complete disposal. Best regards, Mini MX

Hello, Did you make a complaint to customer service? Best regards, Mini Mx

Hello, We apologize for the inconvenience and we strive to respond quickly to your request. All orders are checked by our preparers, but it can indeed happen that an error escapes the vigilance of our teams. Best regards, Mini MX

Hello, The CRZ helmet is certified ECE 22.05, these are European standards otherwise it cannot be approved. The levers you took are standard, however, what is the year of your CRZ, as they are not compatible with CRZ from 2016-2017-2018. For the keychain, we will send it directly to your home. We remain at your disposal. Best regards, The MiniMX team

Hello, What is the problem with your order? Best regards, The MiniMX team

Hello, Your order was shipped by our services on the day of your order, March 1, 2018, at 11:51 AM. Your order was entrusted to the TNT delivery service for a 24h delivery, which they unfortunately did not respect. Do not hesitate to contact our customer service if you notice any delay in delivery. We remain at your disposal. Best regards, The MiniMX team

Hello, Our after-sales service has received your request, responded to you, but you did not follow up. Indeed, you indicated a wrong reference on your form, given your order, and despite your photo, they could not deduce which size of inner tube you had a problem with. We therefore invite you to respond to the email from our after-sales service dated March 6, 2018, so that they can respond appropriately to your request. We remain at your disposal. Best regards, The MiniMX team

Hello, Our ignition cover screws are made for Pit Bike engines under this dimension 2x screws thread length = 29mm 1x screw thread length = 24mm Diameter of screws = 6mm What difference did you encounter with this product? In case this does not suit you, you can of course return the items for a credit or refund, the return slip is available on your Mini MX account. Best regards, Mini MX

Hello, Your order was shipped on Monday within the specified time and delivered in 24h. The packages leaving our warehouses are new and with PVC adhesives + warranty tape. You will understand that packages can be damaged during transport and we apologize for that. If the items do not suit you or have been damaged, we will take them back for free and refund you. I am sure that our service, with their experience, will fully meet your professional requirements. Best regards, The Mini MX team

Hello, Your package has been shipped since March 24, 2018. On your customer account, you can find your tracking number to follow your order. If you notice any problem, do not hesitate to contact our customer service directly by phone. We remain at your disposal. Best regards, The MiniMX team

Hello, We apologize for this inconvenience, the transport company TNT is external to Mini MX, we do not have control over the delivery drivers, however we can file a complaint with their service to follow up on this. Your rating of 1/5 is only for the delivery, what did you think of the products? Remaining at your complete disposal and hoping that despite this inconvenience you will reconsider your rating. Best regards, Mini MX

Hello, What is the problem with your order? We remain at your disposal. Best regards, The MiniMX team

Hello, We apologize for this inconvenience, please note that the carrier is subcontracted, unfortunately we do not have 'control' over this part, have you reported it to the sales department? We could have assisted you at this level and contacted the carrier directly for this type of problem. We sincerely apologize and remain at your complete disposal at 0972390537. Best regards, Mini MX

Hello, Due to the exceptional weather events of the past few weeks, deliveries have unfortunately been delayed. To ensure you do not wait any longer, we have resent your order today via express delivery so that you can receive it tomorrow. We remain at your disposal. Best regards, The MiniMX team

Hello, The frame sent and received is indeed a CRF50 mini frame. We remain at your disposal. Best regards, The MiniMX team

Hello, what is the problem with your order? Best regards, The MiniMX team

Hello, What is the subject of your request? Did you return a product to us? We remain at your disposal. Best regards, The MiniMX team

Hello, We have sent you an email, to be returned to us for our after-sales service. Unfortunately, some delivery drivers handle engine cartons upside down which causes the storage oil inside your engine to leak. We assure you that this does not degrade the functioning of the engine, as this oil is to be drained upon receipt of your engine. However, the lack of the kick and selector makes your use impossible, that is why we have sent you an email. We remain at your disposal. Best regards, The MiniMX team

Hello, What problem did you notice with your order? We remain at your disposal. Best regards, The MiniMX team

Hello, We do not understand your problem. We remain at your disposal. Best regards, The MiniMX team

Hello, The reason for requesting photos is simply to obtain a complete after-sales file, to compare the received parts with your order. This is our process to handle your request quickly. We do not ask you for much apart from a reference, an order number, and a photo. Our processing times are a maximum of 48 hours after receiving a complete file. We remain at your disposal. Best regards, The MiniMX team

Hello, The 140 BW being out of stock at the manufacturer, we are sending the 140 in S version with a large wheel pack, which is a customer advantage of over €150. We apologize for this misunderstanding. We remain at your disposal. Best regards, The MiniMX team

Hello, What is the problem with your order? Best regards, The MiniMX team

Hello, If you have any issues with your delivery, do not hesitate to contact our customer service. We will offer you free express shipping for your next order. Best regards, The MiniMX team

Hello, Please request a password, it should work. Do not hesitate to contact us if the problem persists. Regarding your inner tube, please check the tire pressure before the first use (for example: a valve puncture of the inner tube is typical of under-inflation of the tire). A commercial gesture is available on your Mini MX online account. Best regards, Mini MX