Customer reviews of MiniMX

Hello, We apologize for the stock incident; several of you ordered this item at the same time. Our supplier has been out of stock for several months, and only 1 piece was delivered to us. We are trying to restock quickly from MIKUNI. We hope to offer you a commercial gesture during the restocking and apologize again for the inconvenience caused. Best regards, Mini MX

Hello, We sincerely apologize for the inconvenience regarding your order. Your order consists of an item for which it is difficult to offer a commercial gesture. To apologize for the inconvenience caused, we can offer you a commercial discount or cover the TNT shipping costs on your next order. Again, we apologize for the inconvenience. Best regards, Mini MX

Hello, The aluminum kicks are quite fragile, for cross use (repeated use) we recommend a reinforced kick such as the Reinforced ASR 13.3mm Kick (Small Diameter) ref: RK-ASR-13. The customer service has taken your request into account and will respond quickly to offer you a commercial gesture. Remaining at your disposal at 0972390537. Best regards, Mini MX

Hello, Your package has been handed over to Colissimo as indicated on our Colissimo handover slip, however it has still not been scanned on the Colissimo platform, a complaint has been made and we are awaiting the return of the Colissimo investigation. We sincerely apologize for this inconvenience and are doing everything necessary to quickly obtain the declaration of loss from Colissimo in order to resend your package. Remaining at your disposal. Best regards, Mini MX

Hello, We sincerely apologize for the delay but we were conducting year-end inventory during the period from 12/23/2015 to 01/04/2016. Indeed, we received a very large number of calls and emails which may have delayed our responses or our availability. What problem did you encounter regarding your products? Remaining at your disposal at 0972390537. Best regards, Mini MX

Hello, To improve our services, could you please provide us with more information about the problem you encountered? We had our year-end inventory which is now completed, this may have disrupted our preparations and our responsiveness, we sincerely apologize for this and remain at your disposal at 0972390537. Best regards, Mini MX

Hello, We sincerely apologize for this preparation error. We do our utmost to avoid any preparation errors. We remain at your complete disposal and sincerely apologize again. Best regards, Mini MX

Hello, The spare parts are delivered by Colissimo, the delivery times by Colissimo for Switzerland are 4-6 days. I will also send you the manual by email. Best regards, Mini MX

Hello, I sincerely apologize for this oversight, and we are doing everything necessary to process your request as quickly as possible, indeed your request for footpeg axes has been forwarded to the workshop. During this holiday season, we are doing our utmost to respond as quickly as possible to all our requests. Do not hesitate to contact us at 0972390537. Best regards, Alex/Mini MX

Hello, Unfortunately, for your engine we cannot detail the head gasket which seems to be different from the original YX kits, I invite you to contact a manufacturer so that they can guide you on the reference of the model. Best regards, Mini MX

Hello, The questions/answers cover all the questions asked, please check the dates of the questions asked, as suppliers can modify the components of their product, which we update with each product reception in the product description, we commit to this. On your ignition plate, the connectors are standard, however, the wire connections remain to be made (see electrical diagram in the product sheet tab) (wiring harness in pin or direct connector varies). Also be careful with the various existing rotors, normally you should not have to modify the placement of the sensor. If a product is found defective remotely, we cover the return and reshipment of the product. We can review your request again, do not hesitate to send us a photo at [email protected]. We sincerely apologize for the inconvenience and remain at your complete disposal at 0972390537. Best regards, Mini MX

Hello, Your package has indeed been shipped, however there seems to be a problem with the delivery by Colissimo. We are doing everything necessary and a complaint has been opened with Colissimo to process your package as quickly as possible. Remaining at your disposal at 0972390537. Best regards, Mini MX

Hello, The dimensions of the discs are indicated on the product sheet, indeed a 210mm disc is too large for the rear, you need a 190mm. On the product sheet of the rear brake kit, you can add an option for a 190mm brake disc. However, if your products do not fit, you can return your items, contact us at 0972390537. Remaining at your complete disposal for any compatibility questions. Best regards, Mini MX

Hello, The reference shipped seems to be the correct one, do you have a photo to send again by email to [email protected]? We only have a selection of steel footpegs in our catalog, either metal gray or black steel. Remaining at your disposal at 0972390537. Sportively, Mini MX

Hello, We sincerely apologize for the inconvenience regarding the packaging of the box and we are taking the necessary steps to report the information to the preparers. If possible, please send us a photo of the packaging to support our request. Regarding the plastics, we have your request in progress, email responses can sometimes take 48 hours (especially after weekends) due to a large number of emails to process, and we strive to handle them as quickly as possible. You can also contact us more quickly by phone at 0972390537. Regarding the returnable levers, please also attach a photo by email as we currently have no record of this product. If your products do not suit you, you can return them for an exchange/refund/store credit. Remaining at your disposal quickly by phone at 0972390537. Sportively, Mini MX

Hello, Thank you for your feedback which allows the MiniMx site to improve. Your disappointment regarding the seat and fairings comes from the fact that you ordered the wrong reference? You mentioned receiving the cracked chain roller, have you contacted our customer service at 09 72 39 05 37 so they can find a solution for this problem? All our items are checked before shipping, it may happen that some items get damaged during transport, if that is the case we can take care of the roller you received at no cost to you. If in the future this exceptional situation were to happen again, do not hesitate to contact our after-sales service by email at [email protected] or by phone at 09 72 39 05 37. We remain at your disposal, Sportively, The MiniMx customer service

Hello, You placed your order on Sunday, October 11, the weekend our warehouse being closed, your order was prepared and shipped on Monday 12 in the morning. Our transport partner Colissimo indeed encountered difficulties in delivering your package on time to your delivery point. They did not respect the 72h delivery deadlines. You can therefore contact our customer service at 09 72 39 05 37 to file a complaint about the delivery times, they can offer you a commercial gesture. Regarding the condition of your parts upon receipt, our transport partners do not always take care of our packages. Despite all the precautions we take (individual packaging of items, reinforced cardboard, bubble wrap in the box, etc.), it may happen that items arrive damaged. All our parts are checked before shipping, and all are in new condition. Can you send photos of the items you received to [email protected] to show the damage to your items? We take your feedback into account, and we will double our efforts to protect the parts during transport. We remain at your disposal, Sportively MiniMx

Hello, we do not sell used parts, all our products are new, however it may happen that some parts were damaged during transport or packaging, can you send us a photo to [email protected] to process your after-sales request as quickly as possible. Best regards, Mini MX

Hello, We sincerely apologize for the inconvenience. We only sell new parts, however it may happen that parts were damaged during transport or were damaged at the factory. The return of this product would have been 100% covered for an exchange if the commercial gesture did not suit you. Remaining at your disposal at 0972390537. Sportively, Mini MX

Hello, The package was returned to us by Colissimo due to an address error, the additional 6€ was agreed upon by phone to offer you a delivery on Saturday morning at your request via TNT, the TNT shipment being 11.9€, it was offered to you at 6€ to satisfy your request (Saturday delivery imperative). We apologize for the inconvenience caused by the Colissimo carrier. Sportively, Mini MX

Hello, On Mini MX you now have loyalty points for each order, also the possibility of selecting gifts based on current offers for purchases of 80€, currently keychains, glasses, sticker sheets, etc. In orders, we include Mini MX 3M stickers and posters. We try to satisfy our customers and thank them for their loyalty. Best regards, Mini MX

Hello, Following our phone call, we remind you again that you can return the parts for an exchange, store credit, or refund without any problem regarding the tank. We hope we have been able to respond to your request and remain at your disposal at 0972390537. Regarding shipping fees, they are free at relay points for purchases over 59€ and 80€ at home, your amount is 56€ which is why shipping fees did not show as 'FREE'. Best regards, Mini MX

Hello, To better understand your opinion, can you provide us with more information? Is your black KLX seat and your electrical harness incompatible with your Pit Bike? We can possibly help you with the wiring connections of the harness to your engine, and check the compatibility of your Pit Bike with the KLX seat. Remaining at your complete disposal at 0972390537. Sportively, Mini MX

Hello, Your order concerns a delivery to the island of Reunion, indeed the delivery times are 6 to 10 days depending on Colissimo (following checks and customs clearance times), the 48H/72H delivery times concern shipments on the territory (mainland France), your package was delivered according to the Colissimo deadline. Remaining at your disposal at 0972390537. Sportively, Mini MX

Hello, I would like to extend our apologies again, we are sincerely sorry to know that you have not received all of your parts. As indicated by phone, your request has been taken into account by our after-sales service who has already started the necessary steps to resend the missing parts since your first contact. In this specific situation, an investigation is opened with our shipping service and also with the Colissimo carrier to better understand the reason for the dispute and make the appropriate decision. Please know that we are doing our utmost to reduce delays, which is why, 48 hours after your request, we have carried out the reshipment of your missing parts. Please accept our sincerest respects.

Hello, Are your parts incompatible? Can you specify the model of the Pit bike you purchased from us? Best regards, Mini MX

Hello, Shipments to Switzerland are subject to customs, we are dependent on the customs service, this is independent of our will, as you can see your order was processed without delay. Have you picked up your package? We have repeatedly attached invoices and customs clearance documents for Switzerland to Colissimo. Looking forward to your response. Best regards, Mini MX

Hello, Your order concerns a black throttle cable only, what problem did you encounter with this item? Best regards, Mini MX

Hello, can you provide more details about your feedback? We are also available at 0972390537 for any questions you may have. Best regards, Mini MX

Hello, We have not recorded any customer service file, in order to resolve your dispute can you inform us of the missing product from your order? Best regards, Mini MX

Hello, Apparently an opening regarding your customer service is in progress. We remain at your disposal at 09.72.39.05.37. A solution will be proposed to you as soon as possible. Best regards, Mini MX

Hello, We are forwarding your complaint to customer service, in order to offer you a return and exchange of your product. We apologize for this error and remain at your disposal at 09.72.39.05.37. Best regards, Mini MX

Hello, We apologize for the delay in processing your customer service request. We have made a change to our cartons to strengthen engine shipments, however sometimes polystyrene and cardboard liners are not enough during mishandling of packages by carriers. We apologize for the inconvenience and remain at your disposal at 09.72.39.05.37. Best regards, Mini MX

Hello, Following your order, the updating of relay points is handled by the Colissimo system. In your case, the relay point no longer being part of the Colissimo relays, it was returned to us. Your package was resent on 03/06 following your complaint to honor your order as soon as possible. I am sending you your tracking number by email. Remaining at your disposal at 09.72.39.05.37. Best regards, Mini MX

Hello, We have not received any call from you, customer returns pose no problem, we are sending you a return slip to your email box. We remind you that our sales service is available at 09.72.39.05.37 from Monday to Friday from 10 am to 7 pm to answer your questions and requests. Best regards, Mini MX

Hello, In order to respond to your problem and satisfy your order, what problem did you encounter? To respond quickly to your requests, do not hesitate to contact customer service at 09.72.39.05.37 from Monday to Friday from 10 am to 7 pm. Best regards, Mini MX

Hello, Following your order, which product does not suit you? Please note that returns are possible and you can request a refund, an exchange, or a credit. Do not hesitate to contact us at 09.72.39.05.37. Best regards, Mini MX