Customer reviews of MiniMX

Hello, We are sorry to learn that you have not yet received your order. It was placed on 08/06 and shipped on 09/06, by checking your DPD France tracking shipped since 09/06, it seems that you can provide the information for delivery, it is indicated: 17/06/202516:15 The delivery instructions have been taken into account. Thank you for your understanding and support. Best regards, The minimx.fr team

Hello, We are sincerely sorry to learn that our item did not meet your expectations. You ordered a double foam air filter in 44mm, what problem did you encounter? On which carburetor and pit bike do you wish to install it? Best regards, The minimx.fr team

Hello, We thank you for your feedback and are sincerely sorry to learn that your order did not arrive within the expected time. Let’s remember that June 7th is a Saturday and that June 9th is a holiday, your order did not suffer from preparation delays since it was prepared and shipped without delay on the 9th, it was therefore handed over to DPD France who delivers on average in 24h to 48h. I understand that the delivery time could have been shorter, but this is due to the holidays which increase volumes at carriers (as every year) and slow down shipments, this is independent of our will, we could not prepare your order more quickly. Best regards, The minimx.fr team

Hello, We thank you for taking the time to share your experience. We do not understand your comment since your order placed on 02/06 at 22:08 was sent on 03/06 at 13:12 by Colissimo, it was picked up 48 hours later on 05/06 at the pickup point you selected. Let's remember that the average delivery times for Colissimo are 48h/72h, ultimately Colissimo was ahead of its average delivery time. :-) Best regards, The minimx.fr team

Hello, We sincerely thank you for sharing your experience, even if it does not meet our standards. We are truly sorry to learn that you received damaged goods. Your feedback is essential to help us improve the quality of our shipments and we are careful to analyze this type of situation attentively. If you wish to return the product, do not hesitate to contact our customer service. We hope to have the opportunity to serve you better in the future. Best regards, The minimx.fr team

Hello, The key you received is the standard key from YX factories. If it broke, I think you must have a motor problem that caused the breakage; I doubt the problem comes from the key itself. Best regards, The Minimx.fr team

Hello, We sincerely thank you for your loyalty and for sharing your experience. We are sorry to learn that the last order did not meet your expectations and that the situation was not resolved satisfactorily. The packaging of forks is problematic, especially for carriers; we have reported this information several times and are suffering from the situation. We offered you a 10% discount on the fork or the return for a refund, concerned about responding favorably to your dissatisfaction, we asked our manager if he could reconsider his position on your commercial gesture. Best regards, The minimx.fr team

Hello, We apologize if an error occurred on a product description. Please know that we do everything possible to avoid this type of problem. If the product does not suit you, we can proceed with the return and refund of it. After verification, we have received no email from you, do not hesitate to call us if needed, we are available from Monday to Friday from 9 am to 6 pm. Thank you for your understanding, The minimx.fr team

Hello, Sorry for the delay of a few days, we should have received the shipment earlier and unfortunately with the holidays, it delayed the delivery. Please excuse us for this inconvenience which is usually not in our habits. Best regards, The minimx.fr team

Hello, Your order was for a DRIFT 150cc 14"/17" which was on pre-order, we had a slight delay in reception and did our best to catch up, it seems that this was not enough to satisfy you, our stocks are synchronized on the site and displayed when it is a pre-order. Your order placed on 28/04 at 5 pm was shipped upon receipt of the DRIFT, this adds to the public holidays, we are sincerely sorry that the delivery took so long. Aware of your dissatisfaction with the delay, please believe that we did our utmost to reduce the delay both in the preparation and shipping of your order. Best regards, The Minimx team

Hello, I am sorry that your chain broke for the 3rd time but I think you have a setting problem and that the problem does not come from the chain. A transmission chain must be adjusted to avoid derailing if not tight enough or breaking if too tight. A tutorial on our YouTube channel is available to help you; otherwise, do not hesitate to contact us so we can assist you. Best regards, The minimx.fr team

Hello, We thank you for taking the time to share your experience. We are sincerely sorry to learn that the CRZ 110 cc quad did not meet your expectations and that our after-sales service may have disappointed you. I tried to raise a ticket using your email but I cannot find any after-sales request under your name and order. What is happening to you? Best regards, The minimx.fr team

Hello, These are indeed the original compatible gaskets for LIFAN and YX that we have been selling since 2012. What engine number do you have and where does the engine come from? Best regards, The minimx.fr team

Hello, Your order was placed on May 1st (holiday) and prepared and shipped on May 2nd without delay and handed over to Colissimo for delivery to a pickup point. I invite you to track your package which is currently being delivered to the selected pickup point. Best regards, The minimx.fr team

Hello, Your order concerns spare parts, we tried to find the order you mentioned with your name and email and could not find your request for the sticker kit. Can you provide me with more information so that I can escalate the information to customer service? Best regards, Mini MX

Hello, You ordered a CRZ 16" balance bike, this product was indicated as pre-order and has experienced a delay with the supplier. We sincerely apologize for this long wait which is beyond our control, and we hope that you are nonetheless satisfied with your balance bike. Best regards, The minimx.fr team

Hello, We are sincerely sorry but we have no email from you, you received a 14" rear cross tire, what problem are you experiencing with this product? As a reminder, our email is [email protected] Best regards, Mini MX

Hello, We apologize for the damage incurred during transport, unfortunately beyond our control. Did you make a reservation on your package? Did you contact customer service and/or support to report it? Best regards, Mini MX

Hello, Your package was indeed sent without delay on 16/04 following your order of 15/04. We note that you chose a pickup point and that it was delivered on 19/04, and you picked up your package on 21/04. If everything is in order, could you reconsider your rating? Best regards, Mini MX

Hello, You purchased a steering column for a CRZ ERZ model, on which machine do you wish to install the steering column? Is it on the 300cc PROBIKE? We need to request the part from the manufacturer Probike. Please feel free to contact customer service so we can assist you. Best regards, Mini MX

Hello, We thank you for your feedback regarding the shipping time of your order. The Michelin inner tube experienced a 2-day delay, your order placed on 08/04 could only be shipped on 11/04. We sincerely apologize for this delivery delay. Best regards, The minimx.fr team

Hello, We are sincerely sorry to learn that your order arrived in an unsatisfactory condition and that you did not receive a response to your email. Please note that we are open from Monday to Friday and if we have not been able to respond promptly by email, you can reach us by phone for free at 0972390537. Best regards, The minimx.fr team

Hello, Thank you for sharing your impressions about your order. We are pleased to learn that the delivery was made on time and that the vehicle meets your expectations. Regarding the assembly instructions, the CRZ brand can provide us with the PDF version which is normally available in the manual. We are also at your disposal if you have any questions. Perhaps the rating of 1/5 is a bit harsh considering that the manual is independent of our will as a reseller.... Best regards, The minimx.fr team

Hello, I reiterate the response I made to you on Google, I see again that your only goal is to discredit us (Facebook, Google, verified reviews), indeed in such circumstances we do not make any commercial gesture. The reason for your dissatisfaction is 48 hours delay in order preparation, isn't that a bit exaggerated? Response made on Google review: "Hello, You placed an order on 9/03, it was shipped on 13/03. Insulting us as thieves, these remarks may be a bit exaggerated? Nevertheless, we hope you will forgive us these few days of delay between your order and the preparation. We wish you well and remain at your complete disposal." Regarding the prices, if you found cheaper you are free to order elsewhere, I sincerely think that given the remarks you make it is preferable for both parties that you order from competitors.

Hello, You chose a delivery by Colissimo which is not an express delivery (DPD or TNT), you placed your order on 17/03 at 15:40, it left without delay on 18/03 and was delivered on 20 March at the chosen pickup point, the deadlines are well respected as Colissimo delivers on average in 48h/72h. Unfortunately, we can hardly do faster than an order prepared in less than 12h and a delivery in 48h at a pickup point by Colissimo. We are sensitive to our customers' feedback and strive in case a shortcoming has been made on our part to improve our services but in your case we do not quite understand the problem. Remaining at your disposal Best regards, The minimx.fr team

Hello, We are sorry to learn that your experience with our product has been marred by a broken footpeg spring. Your feedback is valuable to us, and we apologize for this inconvenience. I invite you to contact customer service so they can quickly send you what you need. Best regards, The minimx.fr team