The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Minimx scammed me 11€ with Chronopost delivery that supposedly delivers the next day, but Minimx did not tell me that if my order exceeds 5kg, next-day delivery cannot be handled.
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Response from MiniMX
Hello :) it is not a matter of weight, we send motors of 20kg every day in express 24h delivery. Chronopost simply had a 24h delay on your delivery which is unfortunately not our responsibility. Everything left on time from our place. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
Good
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Acheteur Vérifié
Rating: 1 out of 5
Parts too small do not fit on 250cc vertical engine 167fmm contrary to the description...
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Response from MiniMX
Hello :) you ordered a steering wheel for a Dirt Bike engine and not for a vertical motocross engine, it is not stated anywhere that it is compatible with your engine. https://www.minimx.fr/plateau-d-allumage-dirt-bike/13297-rotor-d-allumage-moteur-vertical-150250cc.html Here is the correct part as stated in the title ref:P1622
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Acheteur Vérifié
Rating: 1 out of 5
I only received half of my package, and no news on the status of the engine.
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Acheteur Vérifié
Rating: 1 out of 5
Everything is perfect delivery, site except for the order error I ordered a classic start engine and received an engine with kick start.
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Acheteur Vérifié
Rating: 1 out of 5
Most of the parts received do not correspond with my motorcycle or are defective, I will not order from your site again. Might as well order from Aliexpress.
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Response from MiniMX
Hello :) I do not see any email from you regarding this problem, we are listening if there is a problem and if you are not sure about compatibility, it is better to call us or write to us on the chat which is open every day from 9 am to 6 pm. I am waiting for your news. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
I asked for advice to replace a broken handle, it is the one that was recommended to me on the chat. I won't explain the grinder hits it took to do its job. 125 CRZ I am not looking to complain because I had to modify the part. But if you send me back, which model will it be? Free of course, that would ease the disappointment.
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Response from MiniMX
Hello :) if there is a problem, just contact us. Verified reviews are not customer service. We will call you right away.
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Acheteur Vérifié
Rating: 1 out of 5
Very disappointed the product ordered is not the one received.
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Response from MiniMX
Hello :) if the product you received does not correspond, just let us know and we will do what is necessary. Those are people and not robots who prepare the orders so it can happen and we generally ship within 24h. I am waiting for your news. Have a good evening.
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Acheteur Vérifié
Rating: 1 out of 5
Delivery refund
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Acheteur Vérifié
Rating: 1 out of 5
For a first bad experience. Ordered a tire delivery with an inner tube normally. The tire was not the brand ordered and arrived but not the inner tube, finally leaves much to be desired - - - I don't know if I can recommend you...
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Response from MiniMX
Hello :) There was indeed an error in the product description, we apologize for that. We have received your email and we are taking the necessary steps :) Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
Poor quality, the valve broke twice.
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Response from MiniMX
Hello :) Vee Rubber is a recognized and completely reliable brand, if you keep tearing the valve off every time I think there is a mounting and tire pressure issue. I also recommend installing a gripster. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
The customer service....
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Acheteur Vérifié
Rating: 1 out of 5
Always incomplete orders again this time the cap as a gift.. Well no I recommended I will not do it again with incompetent professionals
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Response from MiniMX
Hello :) I let you check your invoice but you did not select the cap as a gift, that's why you simply did not receive it. Have a nice day and see you soon :)
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Acheteur Vérifié
Rating: 1 out of 5
I give 1 star because very bad first order never received I inform them I call the post office file a complaint send an email to minimix I limit harass them with phone calls they are arrogant with their customers no commercial gesture my order I only received it 1 month later a shame to avoid this unprofessional company
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Response from MiniMX
Hello :) your package was damaged by the Post and there are simply procedures we must follow and you did receive your order. We are sorry for the delay but the problem comes from the Post and not from us thank you for being measured in your comments and not saying that we are arrogant. All requests are handled and treated with the utmost care and we always do our best to satisfy our customers, I let you check the other comments... Have a nice day and see you soon
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Acheteur Vérifié
Rating: 1 out of 5
Delivery the next day not held and no response from customer service
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Response from MiniMX
Hello :) The delivery was indeed delayed by 24 hours by Chronopost, which is therefore independent of our will and these are things that unfortunately happen. Your package was indeed made available the next day. Customer service always responds you just need to call us we are open all day because I do not see any email from you. Have a nice day and see you soon :)
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Acheteur Vérifié
Rating: 1 out of 5
Order not delivered after 6 days
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Response from MiniMX
Hello your package is indeed delayed by the Post which is independent of our will as the shipping times were respected on our part. A procedure is underway to ensure the fastest delivery of your package. I invite you to contact the Post directly in addition to our action. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
A part is broken
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Response from MiniMX
Hello :) if there is a problem with your order just call us, we are open all day continuously. I do not see any email from you. I am waiting for your news. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
Very disappointed with the fairing poor quality
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Acheteur Vérifié
Rating: 1 out of 5
Package not received or delivered to the wrong address?
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Response from MiniMX
Hello The post tracking indicates that your two packages were delivered to your mailbox on November 13. If there is a problem do not hesitate to call us. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
Following an order error I contacted customer service by email to change but the site does not keep track of the email and therefore they tell me they have received nothing and I can throw my sprocket in the trash
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Response from MiniMX
Hello we "keep" all emails and process all requests if we have not received it I invite you to resend it from your mailbox and we are available all day by phone. I am waiting for your news. Have a nice day :)
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Acheteur Vérifié
Rating: 1 out of 5
Not happy to have received my package like this
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Response from MiniMX
Hello :) could you tell us more? I tried to call you and got no response. Also, I do not see any email from you to customer service regarding your dissatisfaction. I am waiting for your news. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
The carburetor is of poor quality, I don't even mention the air filter which is also of poor quality I hope to be refunded bought on a specialized site to have parts of this quality really disappointed
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Response from MiniMX
Hello :) we have no problem with these products, if they do not suit you you are free to return them and we will refund you without any problem. Have a nice day see you soon :)
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Acheteur Vérifié
Rating: 1 out of 5
Bad description on minimx
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Response from MiniMX
Hello, if you have a problem, do not hesitate to contact us. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
I have not received my order but it has been delivered, shameful
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Response from MiniMX
Hello, as already discussed with you, the package is declared delivered with your signature, a procedure has been opened with the carrier for delivery dispute. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
Hi, order arrived 13 days later. And sticker sheet missing. I'm hesitating to take the second bike.
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Response from MiniMX
Hello, we apologize for the logistics problem that delayed your motorcycle delivery, for the sticker sheet you did not select it as a gift that's why you did not receive it. Do not hesitate to call us for the next order so we can add it to your order without any problem. I wish you a good day and see you soon on Mini MX
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Acheteur Vérifié
Rating: 1 out of 5
I have not received the master cylinder I ordered
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Response from MiniMX
Hello, your package is indeed declared as delivered, however I do not see any email request from you, if you had a problem just contact customer service. We are very available. Have a nice day, I look forward to hearing from you :)
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Acheteur Vérifié
Rating: 1 out of 5
I have never received my package, poor quality part, I do not recommend
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Response from MiniMX
Hello :) your motorcycle has indeed been delivered in Belgium, thank you for being honest. Have a nice day and see you soon :)
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Acheteur Vérifié
Rating: 1 out of 5
The ordered parts do not fit together.
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Acheteur Vérifié
Rating: 1 out of 5
Disappointed
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Acheteur Vérifié
Rating: 1 out of 5
At the first use, bad contact with the cut-off switch, the service sends me a new one which is ultimately not identical to the one installed, as a result the service says they are out of stock and I have to make a connection myself to be able to operate the motorcycle, so I end up with a brand new motorcycle of a week that ultimately cannot function with their cut-off switch, very disappointed, to be avoided
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Response from MiniMX
Hello :) we sent you an adaptable spare part to avoid making you wait until the part is available so you can use the motorcycle. I am sorry that this solution does not suit you. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
Hello, I am disappointed in my order there was a sticker sheet indicated as a gift. Unfortunately, upon receipt, nothing. Not nice because the kids were looking forward to receiving them.
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Response from MiniMX
Hello :) I think you thought you had selected it but that is not the case, it did not appear on the order and that is why you did not receive it, it is not an oversight on our part. During your next order, just call us and we will add it without any problem, we are not monsters especially if it's for the kids :) Have a nice day, see you soon
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Acheteur Vérifié
Rating: 1 out of 5
I paid for next day delivery before 1 PM and still no package
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Response from MiniMX
Hello :) your package left in the afternoon after you placed the order at 12:31, you chose GLS and received it in 48 working hours, to receive it before 1 PM the next day you need to select Chronopost. We do our best to ship as quickly as possible, unfortunately there are sometimes unforeseen events with carriers. Have a nice day and see you soon :)
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Acheteur Vérifié
Rating: 1 out of 5
Fast delivery.
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Acheteur Vérifié
Rating: 1 out of 5
Product not compliant with my order for the rear wheel axle, error on the part of the store, the customer must prove it
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Response from MiniMX
Hello :) I do not see any email from you, it can happen that we make a mistake on a shipment, we only ask for a photo of the received part so that we can verify our stock. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
Sent the wrong model
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Response from MiniMX
Hello :) as discussed on the phone, you need to contact us if there is a problem with your order, I am waiting for your email to resolve this. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
The advisor does not help the customer, just goes around in circles for nothing and in the end says the same thing on the phone and via email. I advise you to change him because he is not listening and to get a response from him you have to ask the same question 20 times, if he is not capable of meeting our needs he should change jobs, best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Hello, I requested help directly before ordering, sent photos of my motorcycle and got a response yes it's good it's compatible. As a result, I find myself with a plastic kit and a decoration kit that do not fit my motorcycle at all.
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Response from MiniMX
Hello :) As discussed on the phone, we probably made a misjudgment. I am waiting for your email to provide you with a return label and send you the appropriate plastics. Human error happens, we apologize again and we will resolve the issue. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
Bad
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Response from MiniMX
Hello :) What is the reason for your dissatisfaction? Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
Too long and I do not recommend!
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Response from MiniMX
Hello :) You ordered on Friday, August at 10:40 PM, your order was processed and shipped on Monday, August 14, and you received it on August 16. We are sorry, but we cannot cancel during holidays unfortunately :) Have a nice day and see you soon.
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Acheteur Vérifié
Rating: 1 out of 5
Order supposed to arrive the next day but delayed by 2 days and in the end not the right part even though it is indicated on the product that it was supposed to be the one.
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Response from MiniMX
Hello :) You ordered on Tuesday at 7:38 PM, which is after our opening hours, so the order was processed on Wednesday and you were delivered on Thursday morning, which is less than 24 hours. Regarding the compatibility of the product, I do not see any request from you to customer service by email. We always try to update product sheets and ensure the compatibility of parts. Unfortunately, sometimes in the world of Dirt, compatibilities are let's say
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