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A
Rating: 4 out of 5
Good
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 548 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 2, 3 and 4 stars
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Rating: 3 out of 5
All the ordered products arrived on time but several screws and the fixing pads to secure the handlebar protectors were missing
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 2 out of 5
Order on time but package poorly wrapped and mishandled as the fork tines of the dirt bike were damaged upon receipt, surely shocked during transport given the state of the box. Very disappointed for new material. Also difficult to understand why you provide a handlebar foam without anything to fix it and this seems normal...
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Response from MiniMX
Hello, -For your delivery issue, did you raise a reservation with the carrier when you received the motorcycle? I invite you to send all this information to our customer service by email at [email protected] with photos of the package and its condition before unpacking. because we see no exchange on this subject. -However, we are glad that you received your motorcycle on time. Our subcontractors for deliveries strive to meet deadlines despite the current situation. Best regards, MiniMX
A
Rating: 2 out of 5
CDI grill after riding 100 m
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Response from MiniMX
Hello, have you contacted our customer service to inform us of your issue with your CDI? We invite you to send us an email at [email protected], our after-sales technician will respond to you within the day. Best regards, MiniMX.
A
Rating: 4 out of 5
Very good site.
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A
Rating: 4 out of 5
Fast delivery, good quality part
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A
Rating: 4 out of 5
Serious contact by email, quick and clear response
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A
Rating: 3 out of 5
Delivery quite fast, I was quickly refunded for my return but the shipping costs remain at my expense even though I was told via chat that the brake caliper was adaptable for my bike, which it is not. My brake disc arrived bent, they sent me another one. I would give 3.5
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A
Rating: 4 out of 5
The site has evolved little
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A
Rating: 4 out of 5
Nothing to declare
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A
Rating: 3 out of 5
No problem with the site and delivery. However, I ordered a 6mm hose and 6mm clamps, and there is no one with a brain who tells me that in one case it's the inner diameter and in the other case the outer diameter. Anyway, I had to throw away the clamps... We are reaching the limits of the mail order principle...
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Always the same problem, many spare parts out of stock
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A
Rating: 2 out of 5
The service is not customer-oriented. Delivery delayed due to Chronopost but not regulated by your service to benefit from a full refund of the express delivery, thus a loss of money for the customer.
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Response from MiniMX
Hello, After verification, it turns out that your order indeed suffered a computer bug, which caused a delay in your delivery. However, we are not responsible for delays caused by our carriers. To provide you with the best customer satisfaction, our customer service has taken care to offer you a commercial gesture. Best regards, MiniMX
A
Rating: 3 out of 5
Error on a brake refurbishment kit. Instead of 1 piston, I received the wrong kit
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A
Rating: 4 out of 5
GOOD NO PROBLEM
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A
Rating: 4 out of 5
I am quite satisfied overall, but still a bit disappointed because I ordered a dirt bike and there were poorly installed parts, damaged or scratched parts. It is possible that this happened during delivery. Thank you
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A
Rating: 4 out of 5
Good site, waiting time a bit long but not disappointed with the items
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A
Rating: 4 out of 5
Not bad
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A
Rating: 3 out of 5
The overall services offered around your products are not up to the visibility you have on the internet, lack of information on the products and qualified personnel to answer technical questions, or a lack of involvement from them. However, the site is clear and the choice, despite stock shortages due to the health crisis, remains quite broad.
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Response from MiniMX
Hello, Thank you for your feedback and we strive to improve our product descriptions daily. Can you tell us which product(s) you lacked information on during your purchase? Some of our collaborators are technicians, do not hesitate to ask for technical service during your calls or through the pre-selection to be connected with the right person. We are doing everything we can to train our new collaborators so that they can quickly advise you on your purchases. Also, feel free to contact us by email or via the Q&A form to get a quality technical response. Best regards, Mini MX
A
Rating: 4 out of 5
The site is quite complete
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A
Rating: 3 out of 5
Not very good
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Great in terms of choice of parts
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A
Rating: 4 out of 5
Fast and serious
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A
Rating: 4 out of 5
Navigation on the site is not very easy as some pages display an error message. But otherwise, once you find what you're looking for, it's perfect! Attractive prices, good reception and satisfactory product quality.
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A
Rating: 3 out of 5
quite a few out of stock
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A
Rating: 3 out of 5
Looking forward to the restock of spare parts
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Rating: 3 out of 5
Looking forward to the restock of spare parts
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A
Rating: 4 out of 5
Always the same problem with the availability of parts
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A
Rating: 4 out of 5
Many spare parts are not available which is annoying
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A
Rating: 4 out of 5
Very good and fun site
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A
Rating: 4 out of 5
Very intuitive site. Very fast for shipping.
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A
Rating: 4 out of 5
Superb, the motorcycle is very pretty, good design, a bit high in seat height and you have to be careful because for a 9-year-old child, at the first acceleration, the motorcycle lifts directly and is very sensitive to acceleration. So gently, otherwise very nice model.
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A
Rating: 4 out of 5
Good product, fast delivery with no fees
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Rating: 3 out of 5
The site is well done, easy to search
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A
Rating: 4 out of 5
Arrived with the fork bent but otherwise fine
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Rating: 4 out of 5
Site not necessarily user-friendly for finding a product.
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Rating: 4 out of 5
very good site. I recommend.
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