The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
We ordered a motorcycle and received a motorcycle of a different color. The after-sales service can do nothing for me and no response to my emails. Too bad considering the price.
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Response from MiniMX
Hello, we did not receive the photos we requested by email, that is why we did not respond. I invite you to send us the requested photos via email directly from your mailbox and we will process your request as quickly as possible as we do for each of our clients :) Waiting for your news, have a nice day [email protected]
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Acheteur Vérifié
Rating: 2 out of 5
I give 2 stars because delivery costs are very expensive in addition to customs fees upon receipt
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Response from MiniMX
Hello, I am sorry but you live in Guadeloupe, we ship from mainland France, we cannot really be held responsible for customs fees or transport costs for such a distant destination ^^ We have the merit of offering you our products despite the distance :) See you soon
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Acheteur Vérifié
Rating: 2 out of 5
The box was smashed and my exhaust spring is missing
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Response from MiniMX
Hello, we are sorry for the inconvenience, however I do not see any emails from you and unfortunately if we are not aware, it is difficult to remedy. Do not hesitate to contact customer service [email protected] Waiting for your news :)
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Acheteur Vérifié
Rating: 2 out of 5
N/A
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Acheteur Vérifié
Rating: 2 out of 5
New engine new harness no ignition?
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Response from MiniMX
Hello, we have just received your email, the customer service will process your request as soon as possible
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Acheteur Vérifié
Rating: 3 out of 5
The levers are of good quality just to check the tightening of the screws beforehand because I lost one on the first outing
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Acheteur Vérifié
Rating: 3 out of 5
I received a damaged rear wheel, bent, and maybe already mounted. I was asked to return it but after almost a week I have no news...
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Acheteur Vérifié
Rating: 3 out of 5
Fast delivery but mixed feelings about the parts
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Acheteur Vérifié
Rating: 3 out of 5
Available
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Acheteur Vérifié
Rating: 2 out of 5
A punctured inner tube among the 2 received
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Acheteur Vérifié
Rating: 3 out of 5
fast delivery
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Acheteur Vérifié
Rating: 2 out of 5
The motorcycle I received is full of problems. Given the price, with the electric starter that doesn't work, a dead fuse, the deco kit glued hastily, this was my first and last order.
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Acheteur Vérifié
Rating: 2 out of 5
Too bad the line normally intended for a CRF 110 frame does not fit. I had to modify my original line for the mounting and alignment of the cartridge. The UNI air filter ordered in 51 for a 28 type PWK carburetor is too big, I had to tighten it all the way and still the hold is not great. I am a good customer with you. I hope to receive at least a commercial gesture from you for the inconvenience caused.
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Acheteur Vérifié
Rating: 3 out of 5
The quality of the products is good and the prices are reasonable. But there is really a lack of the possibility to check the compatibility of the parts with each other.
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Acheteur Vérifié
Rating: 3 out of 5
I was not informed that my package had arrived at the pickup point so the order was returned to minimx. I had to place a new order and the price of the product has significantly increased and moreover for this package too I was not informed.
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Acheteur Vérifié
Rating: 3 out of 5
Correct delivery
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Acheteur Vérifié
Rating: 2 out of 5
I bought a Lifan 125 engine, timing chain misaligned, valve clearance not good, with that I took the stage 2 ignition, the CDI does not work and neither does the coil
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Response from MiniMX
Hello, we are sorry if you encountered problems, however it is rare for the parts not to work. I do not see any email from you to customer service. The valve clearance is not necessarily set from the factory like on motorcycles, if you encounter difficulties in your assembly do not hesitate to contact customer service by pressing 3 to speak directly with the technician. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
I paid for next day delivery by 1 PM at the latest and I only received it the day after tomorrow. I contacted customer service who found no solutions or compensation
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Response from MiniMX
Hello, you chose a standard Chronopost delivery, so it is normal that you did not receive it the next morning. The order was prepared less than two hours after you placed it and it was shipped the same afternoon and delivered in less than 48 hours, we do everything to avoid wasting time and to satisfy you as quickly as possible. Have a nice day :)
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Acheteur Vérifié
Rating: 2 out of 5
Delivery 24/48h not respected. We are still waiting for the motorcycles. Following the purchase of 2 motorcycles, we still have not received our loyalty points... the next order will be on SmallMx.
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Response from MiniMX
Hello, your order was placed on Wednesday 22, shipped on Thursday 23 with SCHENKER, depending on the distance vehicle deliveries are from 24H to 72H, the delivery occurred on Tuesday 28, which is 3 working days after shipment, it should be taken into account that the carrier does not deliver on weekends. I apologize for the misunderstanding regarding the delay, but the delay cannot be shorter... regarding your points they are automatically validated 14 days after shipment but we can force it which I am doing right now. We care about customer satisfaction and hope that this misunderstanding about the delay, despite being honorable, will allow you to trust us again. In any case, we will do our best to satisfy you. Best regards, The Mini MX team
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Acheteur Vérifié
Rating: 2 out of 5
deliver between 48h and 72h you can pick it up
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Response from MiniMX
Hello, I see on the order tracking that there was indeed a bit of a long delay, we apologize for that, we are dependent on the carriers and unfortunately, unforeseen events happen. The indicated delays are a general average. Hoping that you are satisfied with the motorcycle. Have a nice day :)
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Acheteur Vérifié
Rating: 2 out of 5
New fuel filter that leaks right after installation.... I hope for a commercial gesture from MiniMX.
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Response from MiniMX
Hello, I see that the customer service has processed your request hoping that you are satisfied. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
Engine is fine but I received a CDI that doesn't work so I'm quite disappointed...
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Response from MiniMX
Hello, we apologize for the problem, customer service will contact you to resolve it. Have a nice day :)
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Acheteur Vérifié
Rating: 3 out of 5
already ordered from you and no problems, but this time for the order placed on the 12th I still haven't received anything, often the problem with CHRONOPOST and their tracking is mediocre. That's why 3 stars otherwise I would have given 5 stars
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Acheteur Vérifié
Rating: 3 out of 5
The quality-price ratio is perfect, the site is intuitive, easy, the delivery time is respected,
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Acheteur Vérifié
Rating: 2 out of 5
Axle not the right size
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Response from MiniMX
Hello, what is the exact problem please? The size does not match the description?
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Acheteur Vérifié
Rating: 3 out of 5
Very good site, good responsiveness for the order, I received my motorcycle in 6 days
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Acheteur Vérifié
Rating: 2 out of 5
Package never received
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Response from MiniMX
Hello, it seems that your package is being returned to the sender, customer service will contact you to explain why the delivery could not be made in order to take the necessary steps. Have a nice day :)
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Acheteur Vérifié
Rating: 3 out of 5
Good discount on products but unfortunately I received my helmet with defects.. not too serious but annoying nonetheless.
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Acheteur Vérifié
Rating: 2 out of 5
Despite a reactive presence on customer service (email, phone), there is a big issue with the knowledge of the material sold.
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Response from MiniMX
Hello, we apologize for the inconvenience, mistakes unfortunately happen, however we have done what is necessary by sending you the correct product. See you soon, have a nice day :)
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Acheteur Vérifié
Rating: 3 out of 5
Fast shipping but the item has already been used. And since the return is at my expense...
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Acheteur Vérifié
Rating: 2 out of 5
For the delivery, nothing to say. We received the quad in December, it was a gift for our son. First use today, no way to start it, impossible... Disappointment for our son and for us, given the price... The quad hasn't even been used yet and it already needs to go for repairs...
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Response from MiniMX
Hello, we are of course sorry that you encountered difficulties with starting it, did you call or send an email to customer service so that our technician could help you? [email protected] 09.72.39.05.37 Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
I received the complete wheel but the problem is that the rim was very damaged. Otherwise it's okay.
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Acheteur Vérifié
Rating: 3 out of 5
The site is great, nothing to say, the customer service is great and responsive. However, during the assembly of the quad I had some surprises, while mounting the front cover on the handlebar axle I had to bend the mounting bracket so that the fairings do not rub and the same at the seat level. For a product at €600 on sale I find that a bit mediocre. Nothing justifies the additional €200 for the same type of quad on other sites. (ps: the gift product was not there but that's a detail)
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Response from MiniMX
Hello, we are sorry for these inconveniences, the customer service will get in touch with you so that we can discuss the problem and we will of course resend your gift. Have a nice day :)
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Acheteur Vérifié
Rating: 3 out of 5
part received does not match the photo on the site
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Response from MiniMX
Hello, what is the problem please?
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Acheteur Vérifié
Rating: 3 out of 5
I received a defective part, rear brake master cylinder, poor quality.
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Acheteur Vérifié
Rating: 2 out of 5
Delivery received after a week
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Response from MiniMX
Hello, the delivery time for motorcycles is an average, it depends on your location and the availability of the carrier as well as yours for reception.
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Acheteur Vérifié
Rating: 2 out of 5
Order marked as canceled although I received it, so double order
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Response from MiniMX
Hello, You only placed one order with us and you received it in double, is that the problem?
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Acheteur Vérifié
Rating: 3 out of 5
Good site but a very big mistake on a cylinder head gasket, the chat bubble in the bottom left is not great, if you do anything else during a conversation, even just the phone, it turns off and you surely leave the conversation and cannot rejoin it, yet there is good responsiveness after a request to go through email one day between each response, so almost.
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Acheteur Vérifié
Rating: 3 out of 5
Products matching the search, except for the front brake lever which was too wide, but it does the job.... Received my order in 2 days, great. Thank you team.
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Acheteur Vérifié
Rating: 2 out of 5
After checking the package, I called the headquarters who told me to send an email to resolve the issue as quickly as possible. Since then, no news!!!
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Response from MiniMX
Hello, my colleague replied to you by email yesterday and took the necessary steps with a reshipment of parts, do not hesitate to check your spam or call us back but the necessary has been done. Have a nice day :)
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