The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Customer service gives wrong information and responds 1 out of 5 times
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Response from MiniMX
Hello, we are sorry if any information provided by customer service was incorrect. To better understand your dissatisfaction and always with the aim of improving, what information was conveyed to you? Please note that we are open from Monday to Friday from 9 am to 6 pm and that we respond to all our customers. Our sales team is located in our offices in France and answers all calls during opening hours non-stop. It may happen that all lines are occasionally busy, but we always end up responding. Best regards, Mini MX
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Acheteur Vérifié
Rating: 3 out of 5
Very good site, be careful with returns because it's at our expense and I just paid for it. Return of a helmet that was too small despite good measurements, 17€ for return.
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Rating: 3 out of 5
The intake pipe is only 26, not 30.
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Rating: 3 out of 5
Good value for money but lacks choice regarding plastic stickers.
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Rating: 3 out of 5
Too often missing in my opinion are the technical specifications, dimensions, and others, which would allow ordering with full knowledge of the facts, and without making mistakes...
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Rating: 3 out of 5
Correct
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Rating: 3 out of 5
Quick reception of my 160yx engine but broke the clutch pinion on the third start.
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Rating: 3 out of 5
One item was missing out of two and the delivery box was very damaged.
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Acheteur Vérifié
Rating: 2 out of 5
Hello, the length of the spacers that were sent is not the same as that indicated on the page
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Response from MiniMX
Hello, we are sorry for this inconvenience, could you please send us the length of the spacer received by email to [email protected]? We will then be able to correct our mistake, thank you. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
I did not receive the output sprocket that I ordered and the rim that I ordered is too small
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Response from MiniMX
Hello, we are sorry for the inconvenience caused, customer service has tried to contact you to resolve the issue. We look forward to hearing from you :) The MiniMX team
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Acheteur Vérifié
Rating: 3 out of 5
Delivery promised in 48/72h while it was me who went to pick up the motorcycle 45 minutes away at the carrier's warehouse after 1 week of waiting. The motorcycle does not hold the idle in the starter, and the valves are poorly adjusted. I think it's a good motorcycle, but when you buy new, you don't expect to already have expenses to make.
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Rating: 3 out of 5
Very good engine, reliable.
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Acheteur Vérifié
Rating: 2 out of 5
I did not receive all my items, even though the site says delivered
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Response from MiniMX
Hello, we are sorry for this inconvenience. If items are missing or if you have not received your order, we invite you to contact our customer service by email at [email protected] directly from your email box. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
Delivery 48/72h I was there to pick it up a week later directly at the delivery depot otherwise I would have received it another week later
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Response from MiniMX
Hello, we are sorry for this inconvenience. The delivery time of 48/72h is an estimate based on the average delivery time observed. It may happen that it is longer, especially during summer periods. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 3 out of 5
Good.
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Acheteur Vérifié
Rating: 3 out of 5
Rather satisfied.
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Acheteur Vérifié
Rating: 3 out of 5
An engine overheating and the exhaust sticker is peeling off.
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Acheteur Vérifié
Rating: 3 out of 5
Fast shipping and delivery, but packaging needs to be reviewed, I received a torn box at the brake disc level of the wheel and it was warped...
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Acheteur Vérifié
Rating: 2 out of 5
Hello disappointed engine damaged upon receipt message already sent to your customer service
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Response from MiniMX
Hello, we are sorry for this inconvenience, we have responded to your request, however, we have not received a response from you. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 3 out of 5
My order arrived in good condition, but this is the second time I ordered express via Chronopost and both times the delivery arrived 1 day late.
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Rating: 3 out of 5
A bit slow compared to the first time.
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Rating: 3 out of 5
Catastrophic delivery service.
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Rating: 3 out of 5
Quad poorly packaged and damaged, not visible until fully unpacked. Photos available.
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Acheteur Vérifié
Rating: 2 out of 5
My package took 1 month to arrive. For an amount of 400 euros and all the inconveniences, they gave us a commercial gesture of 10 euros. I find it abusive.
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Response from MiniMX
Hello, the carrier lost your package, we opened a dispute, they conducted searches, we are sorry that it took so long. However, as soon as we received the results of the search, we sent you a motor as quickly as possible. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
A site that is usually very fast on delivery and a reasonable quality-price ratio, but this time it has been more than a week since I have heard about my order, disappointing.
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Rating: 3 out of 5
Hello, satisfactory site.
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Rating: 3 out of 5
Finishes of the aluminum parts are not great
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Rating: 2 out of 5
Packaging box torn with visible plastic, poorly notified delivery.
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Response from MiniMX
Hello, We apologize for this inconvenience. If one or more items are damaged and/or missing, please contact customer service at [email protected] so that we can take the necessary steps, thank you. Best regards, Mini MX
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Acheteur Vérifié
Rating: 3 out of 5
Complicated order, payment made but well received but a 'bug' did not validate my order... so multiple contacts with customer service (very responsive) and after some discussions the problem was resolved, it was still long. Otherwise, great material and well packaged. Ps: thanks to Nicolas for his efficiency and patience.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, I introduce myself, Stéphane from 83, I have purchased about 1000 € worth of parts from Mini mix since May and when I simply explain that a part arrived poorly machined, the only response I received from your site is that it is a part that is often bought. You did not understand, I received a flexible intake pipe with an aluminum end that is in poor condition and no one from Mini mix offers to exchange the part that costs 15 € when in China it is made for 1 €, there is a bit of abuse there. We are willing to be taken for fools, but then stop asking for my opinion since you do nothing when we are not happy. Best regards, Stéphane from 83.
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Acheteur Vérifié
Rating: 2 out of 5
Way too many out of stock items.
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Rating: 3 out of 5
Lack of precision at the level of the cylinder bases for the seals
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Acheteur Vérifié
Rating: 3 out of 5
Correct site but poor quality items
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Acheteur Vérifié
Rating: 3 out of 5
A team that listens and is responsive, too bad that the delivery and the choice of subcontractors are not up to par. Package arrived late in a pitiful state. The team sent me the damaged parts free of charge. Thank you very much.
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Acheteur Vérifié
Rating: 2 out of 5
Damaged handlebar.
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Response from MiniMX
Hello, We sincerely apologize for these inconveniences. If this has not already been done, our after-sales service will get back to you as soon as possible to remedy the situation.
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Acheteur Vérifié
Rating: 3 out of 5
I can't say anything for now, I haven't received the order
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Acheteur Vérifié
Rating: 3 out of 5
I have placed several orders and I find some parts of poor quality (type: Wish) and regarding customer service, it is also degrading in quality.
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Rating: 3 out of 5
Delivery times not respected and product already broken in the packaging... not very happy
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Acheteur Vérifié
Rating: 3 out of 5
Hello, I have received my order but I received a damaged valve!!!! Too bad
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Acheteur Vérifié
Rating: 3 out of 5
Good site but a lot of out of stock and difficult to find Ycf parts
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