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A
Rating: 3 out of 5
Easy order
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 545 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
I received the items very quickly, however the engine I bought arrived in a box full of oil and all broken. The engine itself has a broken clutch and shows cracks on the clutch cover. First time I'm disappointed with Minimx otherwise the other items are great
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A
Rating: 3 out of 5
I received everything but the fuel filter was broken otherwise the rest is good
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A
Rating: 3 out of 5
Good
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A
Rating: 2 out of 5
Very fast delivery, however, 3/4 of the parts do not fit my motorcycle contrary to what the site says...
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Response from MiniMX
Hello, Dirt bike parts are adaptable parts, you need to check that their specifications match your model. Do not hesitate to contact customer service for additional information on compatibility, also know that you can return incompatible parts via the link at the bottom of the page. Best regards, Mini MX
A
Rating: 3 out of 5
Everything was fine except that my engine smokes even though it's new
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A
Rating: 3 out of 5
This is an order I wanted to cancel but it's impossible to cancel an order that has just been made
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A
Rating: 3 out of 5
Very fragile motorcycle (varetti 150), motorcycle broken down upon receipt because engine parts are broken and defective, let's not even talk about customer service, had to send long emails of dissatisfaction to hope to get the replacement of the defective parts. Motorcycle received with scratches and scuffs! And first outing the rim is bent. And of course the warranty on the cycle does not cover the rims! Absolutely avoid!!!!!!!! There are sites where customer service is much better managed.
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A
Rating: 2 out of 5
Not well described. Received only 1 bearing instead of a pair... No dimensions and in the end, 3/4 do not fit.
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A
Rating: 3 out of 5
Tttt
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A
Rating: 2 out of 5
Impossible to criticize.
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Response from MiniMX
Hello, Please note that we do not control the validation of reviews. As a reminder, you have two spaces to give your opinion, the space concerning the company (Brand Review), your order experience, its compliance, delivery... etc., and a space dedicated to your opinion on the product, in order to clearly distinguish the two. Your review was moderated by AVIS VERIFIES and not by Mini MX because it was given in the space concerning "the company" and only about the product: "Too fragile", you just needed to put this rating and review in the section dedicated to product reviews. The rules of "AVIS VERIFIES" are subject to AFNOR standards which constitute legally mandatory standards for companies, in order to apply various rules aimed at ensuring the reliability of methods for collecting online consumer reviews, as well as their processing and restitution. Please note that you can return the item if it does not meet your expectations. Best regards, Mini MX
A
Rating: 3 out of 5
Nice team but unsuitable products
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A
Rating: 3 out of 5
Addition of unnecessary items that they make you pay for each order made, there has always been a problem, I stop ordering from them
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Response from MiniMX
Hello, Did you encounter a problem with the content of your gift? Perhaps you are referring to the gift selected during your order, it is obviously not charged to you, the amount of the gift is also discounted at the bottom of the invoice. I invite you to check the details of your invoice. We remain at your disposal, Best regards, Mini MX
A
Rating: 3 out of 5
Card subscribed to benefit from certain advantages, certain promotions including the possibility of being delivered quickly at home. On the day of delivery, I made myself available... I received a first message warning that I was going to be delivered, I am ready and watching the delivery person... 2nd message received a few minutes later (just 5 minutes) warning me that my package had been dropped off at the nearest pickup point due to my absence!! The delivery person simply did not want to make a detour, it's really shameful!!! I had requested an Express delivery (card benefits), I was present at my home and I had to drive 15-20 minutes to pick up my order!!
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A
Rating: 3 out of 5
Delivery service to be improved
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A
Rating: 2 out of 5
I will not comment on the items, as to date I have not received them. Order placed on the site with a delivery address at the post office in my city, the site shipped the items in my name with the post office address without specifying post restante. Result, the package was returned to the sender due to not having the correct name for the right address. Refund processed by Mininx without delay. Order renewed on the site with delivery address at a relay point, to be continued.
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Response from MiniMX
Hello, Delivery addresses and instructions are managed electronically, automatically, based on the choice you make when selecting delivery and the address you provide. We are sorry that La Poste did not keep your package, however, we are not responsible for delivery organizations (as stated in our T&Cs). Best regards, Mini Mx
A
Rating: 3 out of 5
Satisfied with the motorcycle, only downside is a small manufacturing defect on the front fender!
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A
Rating: 2 out of 5
Motorcycle bought from Mini Mx and impossible to get the right parts.
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Response from MiniMX
Hello, Dirt Bikes have adaptable parts, our site provides product sheets with technical information to allow you to compare them with the parts of your machine. If you need it, customer service is at your disposal. Best regards, Mini Mx.
A
Rating: 2 out of 5
Fast delivery, but the package was in poor condition. A small part was broken. I had to negotiate and especially put pressure on the seller (thanks Paypal) to get this part back which is not expensive but is hard to find. Customer service is very unpleasant.
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Response from MiniMX
Hello, we are sorry for this unfortunate experience you encountered. Unfortunately, it happens that, despite our careful packaging and a very strict specification provided to carriers, packages are 'mistreated' which can explain why some items arrive damaged. You did not 'put pressure', the customer service offered you a voucher, you refused and chose to receive the broken part directly, and therefore it was sent. Best regards, Mini Mx
A
Rating: 2 out of 5
Return at the customer's expense. For a helmet that is slightly too small, as I am between two sizes, I had to pay 14€. Despite my intention to reorder the same helmet one size up. Effort needed on equipment, especially those subject to size choice. Or in the context of exchanges. Best regards
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Response from MiniMX
Hello, Indeed we do not have a free return offer for products. We hope to offer our customers a different offer, we are working on it. We hope, however, that the preparation and delivery service met your expectations and remain at your disposal. Best regards, Mini MX
A
Rating: 2 out of 5
Lack of precision on certain products. And still very important parts unavailable for months...
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Response from MiniMX
Hello, We do our best to ensure that product descriptions are as complete as possible. For branded products, particularly YCF and Nekken, we use the information provided by these suppliers. The availability of certain parts is still suffering from the aftermath of the global health crisis that has been ongoing for 2 years. We apologize for these inconveniences. Best regards, Mini Mx
A
Rating: 2 out of 5
I still haven't received my order
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Response from MiniMX
Hello, We apologize for this inconvenience, we invite you to contact customer service to open a dispute with the carrier as soon as possible. Best regards, Mini Mx
A
Rating: 3 out of 5
Very good site, fast delivery if the delivery people do their job properly, too bad there aren't more items in stock
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A
Rating: 3 out of 5
Stickers not received in the order, brake handle seems quite fragile
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A
Rating: 3 out of 5
Good product delivered quickly but slight defect on the rear rim with a metal noise in the axle between the two bearings
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Rating: 3 out of 5
I received a 140 kayo, the stickers are of poor quality, they peel off everywhere. After trying the motorcycle, I am satisfied with the engine and braking, we'll see over time. I hope the customer service will send me new stickers and my front fender that was damaged during delivery.
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A
Rating: 2 out of 5
never received my order but refunded
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Response from MiniMX
Hello, Your order seems to have not been delivered by the post due to a problem with the address you provided, declared as
A
Rating: 3 out of 5
Disappointed
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Rating: 3 out of 5
The motorcycle arrived with scratched fairings and a nice dent on the swingarm
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Rating: 2 out of 5
which prevented its delivery. Best regards, Mini Mx
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Response from MiniMX
Incorrect product description does not meet my request
A
Rating: 3 out of 5
There should be more stock
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A
Rating: 3 out of 5
Carpet delivered in poor condition, box damaged during delivery, the carpet was rolled very tightly and therefore does not take its natural shape for the fork legs, the fixing screws have a stripped BTR imprint, not very serious for new material especially given the price of the screws
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A
Rating: 3 out of 5
Front rim received warped
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A
Rating: 3 out of 5
Correct
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A
Rating: 2 out of 5
Hello, After verification, the description is correct and specifies compatibility for 150 type CRF engines and you have a 150 type KLX. The compatible reference is this one: https://www.minimx.fr/fr/pieces-detachees-dirt-bike-pit-bike/4541-clavette-demi-lune-de-soupapes-moteur-150-160-yx-type-klx.html Best regards, Mini Mx
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Response from MiniMX
Plastic kit received bent in the packaging box, therefore it is damaged
A
Rating: 2 out of 5
Hello, We apologize for these inconveniences. If this has not already been done, our after-sales service will get back to you as soon as possible to remedy the situation.
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Response from MiniMX
The harness I ordered is defective and I didn't even get any gifts. Simon for the rest and good
A
Rating: 2 out of 5
Hello, For any technical problem, I invite you to contact customer service, they will take care of it quickly. Regarding the gift, you need to select the one you want during your order, it will be added directly to your cart so that when preparing it, it appears as a product to be prepared. Best regards, Mini MX
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Response from MiniMX
I received the damaged engine in the package, I request the broken parts that I received quickly, I asked for a small commercial gesture, a gasket for the gesture that they didn't even take into account, not cool for a 2 euro gasket
A
Rating: 2 out of 5
Hello, As you indicated, we have processed your request and quickly sent the damaged parts. The exhaust gasket as a commercial gesture that you requested was not possible because we do not have the part in stock. Best regards, the Mini Mx team
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Response from MiniMX
I am not really satisfied with my order on this site, I ordered an air filter with a diameter of 36 and I received one with a diameter of 42
A
Rating: 2 out of 5
Hello, We apologize for this inconvenience. We invite you to contact us by email at [email protected] so that we can take the necessary steps to correct our mistake. Best regards, the Mini Mx team
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Response from MiniMX
I paid an additional €11 for the delivery of my package that I was supposed to receive in 1 to 3 days but I still haven't received it as of today, 03/01/2022, and I can't even find out where my package is
A
Rating: 3 out of 5
Site is surely very good, only downside is that returns are at your expense, 16 euros to return a helmet, too bad
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