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A
Rating: 3 out of 5
All the ordered products arrived on time but several screws and the fixing pads to secure the handlebar protectors were missing
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 545 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 2 and 3 stars
Reset filtersA
Rating: 2 out of 5
Order on time but package poorly wrapped and mishandled as the fork tines of the dirt bike were damaged upon receipt, surely shocked during transport given the state of the box. Very disappointed for new material. Also difficult to understand why you provide a handlebar foam without anything to fix it and this seems normal...
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Response from MiniMX
Hello, -For your delivery issue, did you raise a reservation with the carrier when you received the motorcycle? I invite you to send all this information to our customer service by email at [email protected] with photos of the package and its condition before unpacking. because we see no exchange on this subject. -However, we are glad that you received your motorcycle on time. Our subcontractors for deliveries strive to meet deadlines despite the current situation. Best regards, MiniMX
A
Rating: 2 out of 5
CDI grill after riding 100 m
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Response from MiniMX
Hello, have you contacted our customer service to inform us of your issue with your CDI? We invite you to send us an email at [email protected], our after-sales technician will respond to you within the day. Best regards, MiniMX.
A
Rating: 3 out of 5
Delivery quite fast, I was quickly refunded for my return but the shipping costs remain at my expense even though I was told via chat that the brake caliper was adaptable for my bike, which it is not. My brake disc arrived bent, they sent me another one. I would give 3.5
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A
Rating: 3 out of 5
No problem with the site and delivery. However, I ordered a 6mm hose and 6mm clamps, and there is no one with a brain who tells me that in one case it's the inner diameter and in the other case the outer diameter. Anyway, I had to throw away the clamps... We are reaching the limits of the mail order principle...
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A
Rating: 2 out of 5
The service is not customer-oriented. Delivery delayed due to Chronopost but not regulated by your service to benefit from a full refund of the express delivery, thus a loss of money for the customer.
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Response from MiniMX
Hello, After verification, it turns out that your order indeed suffered a computer bug, which caused a delay in your delivery. However, we are not responsible for delays caused by our carriers. To provide you with the best customer satisfaction, our customer service has taken care to offer you a commercial gesture. Best regards, MiniMX
A
Rating: 3 out of 5
Error on a brake refurbishment kit. Instead of 1 piston, I received the wrong kit
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A
Rating: 3 out of 5
The overall services offered around your products are not up to the visibility you have on the internet, lack of information on the products and qualified personnel to answer technical questions, or a lack of involvement from them. However, the site is clear and the choice, despite stock shortages due to the health crisis, remains quite broad.
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Response from MiniMX
Hello, Thank you for your feedback and we strive to improve our product descriptions daily. Can you tell us which product(s) you lacked information on during your purchase? Some of our collaborators are technicians, do not hesitate to ask for technical service during your calls or through the pre-selection to be connected with the right person. We are doing everything we can to train our new collaborators so that they can quickly advise you on your purchases. Also, feel free to contact us by email or via the Q&A form to get a quality technical response. Best regards, Mini MX
A
Rating: 3 out of 5
Not very good
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A
Rating: 3 out of 5
quite a few out of stock
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A
Rating: 3 out of 5
Looking forward to the restock of spare parts
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A
Rating: 3 out of 5
Looking forward to the restock of spare parts
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A
Rating: 3 out of 5
The site is well done, easy to search
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A
Rating: 2 out of 5
Average
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Response from MiniMX
Hello, our customer service has contacted you to find a solution for your shock absorber. We hope you find satisfaction with the exchanges you have had. Best regards, MiniMX
A
Rating: 3 out of 5
Hello, top service, delivery on time, however I don't know if it was during delivery or leaving the depot, but the motorcycle had a dent on the exhaust
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A
Rating: 3 out of 5
I was delivered without the foam plastic and the engine cover was cut to say that it is cut
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A
Rating: 2 out of 5
After-sales service to review... Some items to review... And still no correct solution provided for my order: 1236104 on which I have problems with 3 items...
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Response from MiniMX
Hello, Our team has been solicited to find solutions for each of your problems. In this regard, our after-sales technician has sent you the spacers and rim protectors by tracked letter on Friday. You should receive them today. Best regards, MiniMX
A
Rating: 2 out of 5
Hello, I ordered a radiator and received no fixings with it!!
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Response from MiniMX
Hello, our radiators are sold with hoses and banjo bolts, but without a mounting bracket for the frame. We understand your disappointment; however, the content of the item is well detailed in the product sheet. We hope you have found a solution for mounting your radiator. If you have any questions or need information, please do not hesitate to contact our customer service at 09.72.39.05.37. Best regards, MiniMX
A
Rating: 3 out of 5
I waited a long time for the stock to be replenished but I finally received my mini mx, I am generally happy because it works really well, it is beautiful but I had a few surprises upon receiving it, my clutch lever didn't hold because the threads were disintegrating (I put longer screws with bolts and it does the job) the cover was roughly cut with a grinder to fit my motorcycle (for a new product it's not great, so I finished it myself), I received a handlebar foam but without the cover for it, my throttle has a notch as if there was a burr left. Apart from these little problems, it's great, the motorcycle works really well and I had a lot of fun in the forest, I can't wait to ride in the coming days.
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A
Rating: 3 out of 5
Too much time to receive my motorcycle, and I still haven't received my famous VIP card.
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A
Rating: 2 out of 5
No follow-up from customer service, obviously it is not your fault for the delay but at least the minimum is to inform your customers.
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Response from MiniMX
Hello, We have communicated all the information to you several times, by phone, email, and even via Facebook. We understand your impatience regarding the situation, but we did not have more information. The port situation is saturated globally due to the health crisis, the delivery ultimately took place on the date we communicated when it was confirmed, and our teams did their utmost to ship all pre-orders as quickly as possible. We apologize for this inconvenience and wish you a good continuation and a good summer :-) Best regards, Mini MX
A
Rating: 3 out of 5
The site itself is fine but long wait for reception
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A
Rating: 3 out of 5
Very good motorcycle, of very good quality and very pretty. A few small drawbacks to note, such as no assembly guide to assemble the motorcycle. For people who don't know much about mechanics, they will have to turn to professionals. Otherwise, delivery was perfect, the motorcycle very well protected, etc...
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A
Rating: 2 out of 5
Order placed on April 18, arrived on June 28. No tracking email, had to follow up to know where this order was. No commercial gesture was made. Paid 49.99€ outrageous.
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Response from MiniMX
Hello, We provided all the information we had at each stage of the pre-order process transparently. The port situation is currently saturated, hence the delay and the information may sometimes be limited; indeed, we had 3 arrival dates at the port with unfortunately further delays due to a global saturation of maritime ports. Upon receipt in our warehouses, all our teams mobilized to ship all pre-orders as quickly as possible. We kindly ask you to accept our apologies for this inconvenience beyond our control. Best regards, Mini MX
A
Rating: 2 out of 5
I ordered a green motorcycle, I received a red one.
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Response from MiniMX
Hello, we have verified and it turns out that you indeed ordered a red pocket bike and not a green one. We invite you to contact our sales service to provide you with a solution. Either by contacting us at 09.72.39.05.37 or by email via [email protected]. Best regards, MINIMX
A
Rating: 2 out of 5
They sent me the wrong diameter on the chain kit.
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Response from MiniMX
Hello, which size is not compliant? You ordered: a 420/37dts sprocket / a 420 17mm 14dts pinion / 420 chain 120 links. Best regards, Mini MX
A
Rating: 3 out of 5
I paid 11 euros for delivery to be delivered within 24 hours, I received my package 3 days later... good service nonetheless
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A
Rating: 3 out of 5
Compliant with the order, disastrous deliveries and without competence, package received damaged and with three days in between (yet everything was supposed to arrive at the same time, extra paid for quick reception), customer service is quite nice trying to sort things out, but for me, as seen with the company's salespeople, the delivery service is the continuity, the image and the seriousness of the company. Also, the goodies (small gift to choose offered by the site) do not arrive, obviously it never arrives, well yes! To me.... what bad luck! I don't think I will reorder from this site, unless I have a real delivery service... (my comment is objective and factual.)
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A
Rating: 3 out of 5
It's expensive compared to what it's worth, under the paint you can see that it's rusty, it's not great, I'm disappointed
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A
Rating: 3 out of 5
Good
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A
Rating: 2 out of 5
The spoke covers have nothing to do with those in the photo. I have to return them at my expense to get a refund. At a time when all sites offer free returns.....
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Response from MiniMX
Hello, Our sales service has sent you an email. Please note that we have taken your remark into account and have adjusted our item sheet accordingly. Best regards, MiniMX
A
Rating: 2 out of 5
Fast delivery, interesting price but mediocre quality. Installation in place very easy but the engine smokes a lot as soon as it reaches temperature. The after-sales service only communicates by email (not very practical or responsive) I called directly and was told that communication could only be done by email, yet when I called to buy my engine, they took the time to explain and advise me..... First and last time for me on this site. I keep my engine and my bitterness.
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Response from MiniMX
Hello, indeed our after-sales team mainly communicates by email. Especially for the first exchanges, in order to provide you with the best follow-up for all your after-sales requests. Our technicians being also in the workshop are not necessarily available immediately by phone. Do not hesitate to leave your phone number in your first email request for after-sales service, you will be contacted back. Best regards, MINIMX
A
Rating: 2 out of 5
Really disappointed, order made for an iPhone mat, not at all the same model represented on the site, not the same dimensions listed on the site. And all that the after-sales service responds to me since I wrote to them to tell them that the information on their site is incorrect is a "return it" so no, I am sorry, an apology would be nice to start with, and then I ordered two mats, so a commercial gesture would have been more appropriate and that the customer may not have to find another package and return it, especially for dimensions like that. After several orders placed with them, the customer service has disappointed me. The mat itself is of good quality but not the one requested.
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Response from MiniMX
Hello, our sales service tried to contact you, we left you a message on your answering machine. We have updated our item sheet. Best regards, MINIMX
A
Rating: 3 out of 5
Too bad there are a lot of spare parts out of stock
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A
Rating: 3 out of 5
I placed an order that I received on time but I didn't get the offer sticker as stated in my order
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A
Rating: 3 out of 5
Bought a pocket bike and 2 days later it already doesn't work, it stalls as soon as you accelerate
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A
Rating: 3 out of 5
Site well explained but promo codes to wait for 14 days after receiving the motorcycle, customer service overloaded and supply shortages and tracking
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A
Rating: 3 out of 5
Very disappointed with this engine, maybe a defect..., it needs oil every two days... I notice it leaking and drying in a ball on the threads of the exhaust screws... Otherwise it runs well...
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A
Rating: 2 out of 5
Delivery received on time, very well packaged but does not work properly!!
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Response from MiniMX
Hello, do not hesitate to contact our customer service at: 09.72.39.05.39. Best regards, Mini MX
A
Rating: 2 out of 5
Hello, part received not compliant with the reference ordered on the site. A credit note received in exchange. Best regards.
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Response from MiniMX
Hello, after email exchanges with our sales service regarding your reception, we are out of stock on the item you wanted. It is for this reason that our sales representative contacted you by phone to offer you a credit note that you accepted, a credit note for the amount of the item you wanted so that you can reorder it as soon as it is back in stock. Best regards, Mini MX