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Rating: 3 out of 5
Nothing to report.
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 546 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 2 and 3 stars
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Rating: 3 out of 5
Moderately satisfied, on the site I ordered a 17-inch black steel front rim, the offer clearly states rims + 15mm axle (with spacers) as in the photo, but upon receipt just the rim, but without axle!
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Rating: 3 out of 5
Site OK, Customer service OK for now (as I am at the beginning of a return process for a defective part), GLS delivery service bad.
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Rating: 2 out of 5
No poster, no gaskets on the clutch cover, leaking carburetor, manual not suitable for the motorcycle, missing stickers on the fork and swingarm... very disappointed...
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Response from MiniMX
Hello, In doubt, I will resend the maintenance and assembly manual by email immediately. Regarding the technical part, do not hesitate to contact our after-sales service so that they can provide you with the necessary assistance for the proper functioning of your Pit Bike. Email: [email protected] Best regards, Mini MX
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Rating: 3 out of 5
Hello, the handlebar is perfect, but the valve adjustment shims, one side is broken
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Rating: 3 out of 5
The site is very well done
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Rating: 3 out of 5
3 stars, as for the navigation on the site, nothing to say, delivery nothing to say perfect deadlines respected, customer service rather good, quick response. For my order, so at the delivery of my 140cc minimx drift, very well packaged, no shock on the packaging, so the delivery people did a great job.
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Rating: 2 out of 5
Poor quality product and already arrived scratched
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Rating: 3 out of 5
I ordered a wheel and several other parts. Everything was fine except the wheel which had its brake disc bent (dead brake disc on a brand new complete wheel). The disc was already installed on the wheel. The order was however quickly dispatched and well in line with expectations. The parts are of good quality.
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Rating: 2 out of 5
I still have not received my order!
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Response from MiniMX
Hello, As indicated by your tracking: "on Friday, November 13, an error occurred in the delivery of your package. We are doing everything possible to get it back on track" You will be delivered very soon, we invite you to check your delivery tracking. Best regards, The MiniMX team
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Rating: 3 out of 5
I find your site very well made! However, it still lacks 'high quality' products from brands. There are quite a few products that have been out of stock for a while too.. it's a shame because for me in terms of navigation on the site and simplicity, it is one of the best sites.. that was for the site. As for the delivery, it has always been perfect since I order from you, the 24h choice is great! Keep it up haha Just a little problem for the last one, I ordered on Friday around 1:15 PM with the choice (order before 2 PM with you the next day, at 11.90€) usually very happy but this time, I only received my order on Monday when I was supposed to ride over the weekend. So I couldn't and on top of that I paid the shipping of 11€ for nothing! So disappointed of course..
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Response from MiniMX
Hello, Saturday delivery is not guaranteed by TNT, at the moment it is very difficult for carriers to maintain the same level of service quality given the volume of packages they are handling and we apologize for that. As for the brands, we always try to integrate the biggest brands in accessories and equipment, currently we are working with SCALVINI, DOMA, TCS, Starbar, TRAIL BIKE, Daytona, FOAR, Formula, Pro Circuit, AFAM, FABA, KEIHIN, Michelin, Neken, Pro taper...etc Can you tell us which brand you would have liked to have or the missing parts, we will take note of it to further expand our catalog. Thank you for your feedback and your loyalty. Take care of yourself Best regards, Mini MX
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Rating: 2 out of 5
Hello, disappointed what more can I say... Item ordered in stock and it's been 9 days and I still haven't received my order...
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Response from MiniMX
Hello, You ordered on Saturday 07/11, your order was shipped on 09/11, in accordance with our service offer. The products were indeed in stock, contrary to what you seem to indicate. However, if you did not see it, as indicated by your tracking: on Friday, November 13, an error occurred in the delivery of your package. We are doing everything possible to get it back on track. This is independent of our will, we have still filed a complaint with the carrier
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Rating: 3 out of 5
Upon receipt, scratches on the casing and defective ignition side screw
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Rating: 3 out of 5
I received well but intake gasket but I didn't get the CRZ poster
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Rating: 2 out of 5
I specifically ordered the pink shot mask with yellow writing that was supposed to match the colors of my helmet.... The mask I received is indeed pink but with black writing, I am very disappointed.
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Response from MiniMX
Hello, These are the last SHOT masks that have just arrived from the new collection. We have just received the new visuals. If the product does not suit you, you can of course return it for a refund. Best regards, The MiniMX team
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Rating: 3 out of 5
Simple and easy to use
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Rating: 3 out of 5
Good site
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Rating: 3 out of 5
Delivery speed OK Slightly warped rims
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Rating: 2 out of 5
Quality of the rims is very average, poor mounting of the rear tire inner tube, cardboard packaging all broken and repackaged by the post office
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Response from MiniMX
Hello, Our after-sales service has not received any request from you, no photo showing what you claim. We are waiting for your visuals if needed. Best regards, The MiniMX team
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Rating: 2 out of 5
The references do not match despite the contrary being stated on the site and the staff I spoke to on the phone turned out to be incompetent and particularly arrogant and unpleasant I will unfortunately not recommend your site, it's a shame because the parts sold are of good quality.
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Response from MiniMX
Hello, We do not quite understand the issue you had with your spare parts. Can you tell us more? Best regards, The MiniMX team
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Rating: 3 out of 5
Deadline not always respected despite scheduled delivery emails!
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Rating: 3 out of 5
In the description of the ordered tire, it was not noted that the inner tube was delivered with the tire. Now we have an extra inner tube that is sitting in a closet and risks being damaged when we need it. Too bad. Moreover, this represents, roughly, an additional cost of 20% of the tire price (which was no longer available on other sites). Otherwise, no problem, fast delivery and well packaged.
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Rating: 3 out of 5
Delivery as stated in 72 hours from order
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Rating: 3 out of 5
Arrived 4 days late
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Rating: 3 out of 5
The gasket is missing on the intake pipe
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Rating: 3 out of 5
Site quite poorly organized...
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Rating: 3 out of 5
Fast delivery but I regret that 2 days after my purchase the motorcycle was 200 euros cheaper in a flash sale... and they didn't want to give me a discount voucher or anything to make me feel a little less disappointed on the pretext that it is not retroactive..
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Rating: 3 out of 5
Carburetor spacer broke on first assembly
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Rating: 3 out of 5
The mounting bracket of the original exhaust interferes with the installation of the TCS, had to make a bracket to avoid touching the latter. Model Appolo RFZ 150cc enduro, without this it has impeccable sound and operation
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Rating: 3 out of 5
Very fast delivery nothing to say but the used product was poorly maintained horrible!
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Rating: 3 out of 5
I received a number (No. 4)x3, in replacement of the one I had chosen on the site and it does not suit me at all. Thank you
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Rating: 3 out of 5
I bought a basic dirt bastos, I waited 2 months without having the product and the delivery date is still postponed so I called and they offered me a dirt MX for 900€ while the bastos cost 943€ to arrive at the same price they added about 40€ handling fees to align it with the starting price
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Rating: 3 out of 5
No problem with the site
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Rating: 3 out of 5
Not always easy to find the parts that correspond to the model of the dirt
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Rating: 2 out of 5
The products received do not meet my needs due to lack of information at the time of ordering to choose the right length
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Response from MiniMX
Hello, You have the dimensions of the products, the available axle diameter and the length of the spacers, what more do you want? We do not quite understand. Best regards, The MiniMX team
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Rating: 2 out of 5
Parts not conforming to the photo on the site.
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Response from MiniMX
Hello, Which part is not conforming to the photo? Please note that it is clearly stated that for certain products, the photographs in the catalog are not contractual. They are as faithful as possible but cannot guarantee a perfect similarity with the offered product, so you should refer to the product description. Best regards, The MiniMX team
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Rating: 3 out of 5
Well received the order, too bad it didn't arrive on the requested dates but I think it doesn't come from you but from the delivery person
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Rating: 3 out of 5
Easy to use site
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Rating: 2 out of 5
Too bad my order is not complete
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Rating: 2 out of 5
After several purchases at mini mx (3 bikes and some items) I am disappointed with my last order for this plastic kit... I received it incomplete, I made a complaint by phone and they brushed me off... it's only by email, so they sent me this part but it's not the right one, another issue with the fender received which is not identical to the original... And mini mx has no solution, really too bad because it's their bike and their product that is supposed to be compatible!! Sincerely disappointed with the after-sales service!!
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Response from MiniMX
Hello, Yes for all claims regarding products it's by email because we need visuals to attest to the problem, by phone we can't do anything so I would be very surprised if we allowed ourselves to 'brush you off' because you told us 'it's not up to me to send an email', so I am responding to you that it is indeed up to you to send an email to see and attest to what is not suitable. Everything has been regularized with my colleague from the after-sales service who after having sent you indeed the wrong missing part corrected his mistake and sent you the right part. Regarding the rear fender you know, we are not manufacturers of spare parts, we are resellers, therefore we act according to our different arrivals of spare parts. If it does not perfectly fit your bike but you can adapt it, I think that will be fine. We have never received any remarks or complaints regarding this fairing kit. I simply think that errors can occur without them taking on such significant proportions. The main thing is that the shipping error of my colleague is acknowledged and corrected. After send us the issue by email and by photo on the rear fender and we will see what we can do, knowing that my colleague from the after-sales service has already offered a significant commercial gesture. Thank you for being able to send us your photo of your fender assembly at [email protected] Best regards, The Minimx team