Customer reviews of MiniMX

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 27 546 published reviews

Summary of reviews

The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.

Reviews 2 and 3 stars

Reset filters
A
Acheteur Vérifié
Rating: 3 out of 5
Disappointed photo on the site showing a carb gasket Kit received without this gasket Customer service response « the gasket is no longer in the kit » ???? Kit bought for nothing Too bad it would have been nice to refund me and especially to mention it on the site
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Order a bit long (out of stock), otherwise after that two ignition plate screws were missing that were ordered and in stock, however, after a brief phone call, they sent them to me!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Easy ordering. The site is quite well built. The choice is well present. You should think about grouping an order regarding shipping costs.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, regarding the delivery, I did not receive the Teflon pad, a set of spacers is missing and the screw kit does not match the description. I therefore ask you to do what is necessary to complete my order
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Delivery too expensive
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Big problem with delays on the motorcycles, 1 month and a half wait, otherwise the site is top
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
A plastic kit + deco kit ordered but not compatible (even though sold together???) A fork protection not compatible with my motorcycle although listed in the description. In short, wasted time to repack, return, and buy again...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Did not receive the same carburetor that I ordered otherwise impeccable
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Satisfied with the very fast delivery despite the current situation, much less satisfied with the condition of the parts (silencer scratched in several places, the exhaust line says '38mm' and is just a 31 line with a welded connection at the end of the exhaust)
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
I am very surprised by the lack of responsiveness following the stock rupture of an item. No communication on this subject, I waited 7 days and after a call from me to be delivered, without the out-of-stock item. Too bad, but otherwise OK for everything else. It can happen but still!!!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
no problem with the delivery I had ordered a chain kit in 420 but received the chain 6 of 428 so I am disappointed it doesn't work
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Very good but I don't know what to think
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
You didn't send me the right crown
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
The packaging was damaged. Unfortunately, it's not Mini MX's fault. It's a shame because the carburetor was also damaged, a big crack under the bowl up to the threading to change the jet, so it leaks. For the record, nothing to report.
Translated reviews
Response from MiniMX
Hello, why didn't you contact our after-sales service? We would have replaced your carburetor. Best regards, The MiniMX team.
A
Acheteur Vérifié
Rating: 2 out of 5
I ordered a fuel tap. The seller provided details about the product but told nonsense. I asked to return the product but I have no news.
Translated reviews
Response from MiniMX
Hello, on which Pit Bike do you want to install our tap? It is compatible with CRF50 type tank (Pit bike). Here is the link to make your return (available on your Mini MX account or at the bottom of the page): https://www.minimx.fr/fr/content/14-conditions-de-retour
A
Acheteur Vérifié
Rating: 2 out of 5
The colors are not the same as in the photos. The carrier is not doing their job, I received a message saying I was absent when I specifically took my afternoon off to be sure to be there for the receipt of the package.
Translated reviews
Response from MiniMX
Hello, if the colors are identical to the photo, it may be your screen resolution that is causing the problem. Regarding the transport, we will pass your information to our partner. Best regards, The MiniMX team.
A
Acheteur Vérifié
Rating: 3 out of 5
It's not a quick draw but a simple draw
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
customer service within 48/72 hours and delivered in 7 days but they arrived anyway thank you
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Very big delivery delay! Ordered in April Delivery first announced for May 15, finally delivered on June 15!!! COVID passed by but long long long... no information without requests from my side. The gentleman is pleasant by chat but a woman who is unpleasant and lacks empathy in her responses would do better not to respond for fear of losing customers...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
for this order, it was very good but it hasn't always been the case with previous orders
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Baston is NOT RECOMMENDED!!!!! Random finish....I regret buying this machine. A very unhappy customer.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
Items were swapped in my order. When I called, it was made clear to me that I didn't understand anything, and the waiting time to speak to an advisor is very long.....
Translated reviews
Response from MiniMX
Hello, which item was swapped in your order? Please note that many people contact us every day by phone, but you can also reach us by email or via our live chat. Regarding your delivery, we do not quite understand your message; your order 1152461 was delivered in two days! Best regards, The MiniMX team.
A
Acheteur Vérifié
Rating: 2 out of 5
I still have not received my order; the delivery time is too long for stock material. I hope to receive it one day!
Translated reviews
Response from MiniMX
Hello, indeed as indicated by your tracking, you were delivered today. The logistics platforms of Colissimo are doing their best to restore the situation post-confinement, but we are aware that some deliveries take longer than usual, and we are sorry for that. To clarify our response, you ordered on 06/17/2020 at 7:15 PM, your order left our warehouses on 06/18/2020 at 10:50 AM. Best regards, The MiniMX team.
A
Acheteur Vérifié
Rating: 3 out of 5
Good
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
The delivery was 20 days late, understandable given the confinement conditions, but the package arrived damaged, the protective iron bar was bent, and the rear guard was crushed.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Good, fairly quick delivery, I appreciate it
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
Regarding my order, overall it is correct and fast, 3 days between the order and receipt!!! For that, I would give 4 stars, but the problem is that the carburetor I bought needs to be adjusted, and for that, I need technical advice, and even after sending an email, I am still waiting for a callback!!! Too bad, this tarnishes the brand image... P.S.: I did try to get information by phone, but the nice ladies do not know enough about what I was asking...
Translated reviews
Response from MiniMX
Hello, no, a carburetor does not need to be adjusted as you understand it. A carburetor is factory set, but often you will need to adjust it according to your riding style, and you are the only one who can do that. There are many tutorials that explain how to adjust a carburetor according to your needs, but to delve into the subject: The carburetor adjustment is done in two points. - 1: Adjust your mixture screw. For this, tighten your screw all the way and then loosen it by 2 turns or 2.5 turns max. - 2: Play with the notches of your needle in your slide. Depending on your needs and riding style, lower or raise the needle by one notch. If raising or lowering the needle makes the bike's behavior more in line with your needs, then you are on the right track. You can check our YouTube channel; an explanatory video has been made: https://www.youtube.com/watch?v=ANX9P9OVngE
A
Acheteur Vérifié
Rating: 3 out of 5
Apart from the fact that at the time of the order the site was not up to date and that I ended up ordering a motorcycle that was out of stock (so 1 month to receive my motorcycle) quite happy with the customer service that responds quickly and the motorcycle is great I recommend! Make sure it is in stock! If not for this month of waiting 5* without hesitation
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
Delivery supposedly within 24-48 hours arrived after 10 days in a torn box with already opened product boxes.
Translated reviews
Response from MiniMX
Hello, regarding your delivery, transport services are still saturated and are doing their best to deliver you within the indicated timeframes. We are sorry that you had to wait 6 days for your order instead of 3. We will pass your message to our delivery partner. Regarding the products and your delivery, we do not see any reservation noted so that we can file a complaint with the carrier; did you contact our after-sales service?
A
Acheteur Vérifié
Rating: 3 out of 5
Gas tank broken a bit disappointed
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Very fast delivery well packaged except for the carbon silencer which should be carbon and just wrapped in bubble wrap with a scratch on it
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Received on time, but deco kit damaged and wheel front warped.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Paid delivery that does not respect the contract in 48h! Quality of the plastics disappointing.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
2 months of waiting to receive my dirt bike, on the site it's a misunderstanding, no email to know why there is a delay, the tracking is not up to date, forced to send messages to customer service twice a week to know when it arrives, the delivery was postponed by 1 month when it was supposed to arrive at the end of April beginning of May, I only received it on June 11. A lot of delay but the dirt bike works perfectly, very good quality
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
Received quickly, footpegs for pw80 that do not fit.. the rest is great.
Translated reviews
Response from MiniMX
Hello, this may depend on your year of PW80, but it's rare. If the product does not suit you, you can return it for a refund.
A
Acheteur Vérifié
Rating: 2 out of 5
I am disappointed with the choice of items; the best tires are always out of stock like most of the things I would like to order. And GPS delivery is really the worst way to get delivered, always at least a week's delay, and that's when they actually come by my place. :(
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Hello everyone! For my part, there is not enough description for the parts (the dimensions are sometimes contradicted, for example on the search page to find a part among all the others there is a dimension marked in the title and when you go to the part description when you click on the part link the dimension is different! So problem upon receipt of the part. It's not easy to explain sorry if you didn't understand what I meant but otherwise the deliveries are top-notch!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
I paid for delivery at 8€ gold delivered in 24 48H on a Wednesday and I received it 8 days later otherwise nothing to say about my product
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Delivery within the deadlines given the current situation.
Translated reviews