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A
Rating: 3 out of 5
Good
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 546 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 2 and 3 stars
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Rating: 2 out of 5
Did not receive the ordered item, slight difference and no understanding from the chat service
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Rating: 2 out of 5
Some items were missing from my order and after sending an email still no news and impossible to reach by phone
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A
Rating: 3 out of 5
Fast delivery but items are often damaged at mini MX, too bad.
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A
Rating: 3 out of 5
Fast and impeccable delivery but not quite what I ordered in colors and brand...
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Rating: 3 out of 5
I would like that when I place an order, the items are well packaged. I received my brake kit not even wrapped, filled with brake oil, etc., not organized, the glasses box torn a bit disappointed for an order over 200€ a minimum would be welcome especially since I ordered a poster and received it torn very disappointed
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A
Rating: 2 out of 5
I did not receive my rim strip that I ordered
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A
Rating: 2 out of 5
No problem with the site or delivery but the motorcycle I ordered has a big problem, it won't start, please contact me again, thank you
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Rating: 3 out of 5
Delivery on time
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A
Rating: 3 out of 5
A product that was not available after the order was not communicated to me by email, just a refund via PayPal. I discovered this during the delivery which was long compared to the competition. Hence a waste of time to order the part on another site and a delay for the reassembly of my motorcycle. Lack of follow-up after the order....
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Rating: 3 out of 5
Very good, simple and efficient navigation, only regret I ordered 2 minutes after spokes in 14 on minimx also order 1132628 and I had to pay a second shipping fee of 6.50€ for spokes worth about 2.50€, too bad the merchant does not realize more about the orders placed and at that moment makes a refund/credit or commercial gesture...
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A
Rating: 2 out of 5
Motorcycle for my son ordered on 15/04, marked in stock on the site and delivery in 48/72h. A few minutes after the order, an email informs me of the stock shortage! Not very serious... To this day, despite an exchange with customer service, they cannot give me a delivery time, still not received! If I had known about the stock shortage contrary to what the site indicated, I would have looked elsewhere... not great, apart from the quick response from customer service, misleading about stock and delivery time.
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Rating: 2 out of 5
I ordered several parts... even due to confinement we waited a week, still nothing, so I decided to call your service, who told me they had to cancel my order because a part was missing (which was indeed in stock on the site). After that, the order preparation resumed, so I deduce that if I hadn't called, I would still be waiting... I find that very poor from MiniMX and from now on I will go to Small MX.
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A
Rating: 2 out of 5
The items I ordered arrived damaged, with signs of scratches and wear... Thank you for taking care of your items regarding your customers! I will not order from you again! You have lost a customer!
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Response from MiniMX
Hello, which part was damaged? Did you contact our customer service to inform them? Best regards, Mini MX
A
Rating: 3 out of 5
Took a 24h delivery that was not respected so expensive shipping costs because of the delivery time of a basic delivery
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Rating: 3 out of 5
Correct
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Rating: 3 out of 5
Engine very well received and well packaged
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Rating: 2 out of 5
I did not receive the sticker that is offered with every order...
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Rating: 2 out of 5
When I received my order, some items were missing because they were not in stock! Yet on the site they were in stock, no contact to tell me that my order would not be complete. In short, not a great experience...
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Response from MiniMX
Hello, you received two automatic emails, one to inform you that some products are no longer in stock, the other to inform you that a refund has been made to your bank account.
A
Rating: 2 out of 5
We take an order to be delivered in 12/24h and we are delivered 72 hours later.
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Response from MiniMX
Hello, you will understand that at the moment delivery times are independent of our will. As a reminder, our country as well as the whole world is disrupted by COVID-19. Carriers are heavily impacted by the situation. This is obviously our case as well and we hope that the situation improves quickly. Best regards, Mini MX
A
Rating: 3 out of 5
Kick too big
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A
Rating: 2 out of 5
I have not received my item
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Response from MiniMX
Hello, As indicated by your delivery tracking, your package is on its way. You will understand that at the moment delivery times are independent of our will. As a reminder, our country as well as the whole world is disrupted by COVID-19. Carriers are heavily impacted by the situation. This is obviously our case as well and we hope that the situation improves quickly.
A
Rating: 3 out of 5
Site is good just my kick is not usable when I received it thank you for doing what is necessary
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Rating: 3 out of 5
Delivery within the deadline but not the correct caliper spacing. Nevertheless, received with some dents already while it should be new.
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Rating: 3 out of 5
Mixed for the moment order placed more than a week ago, no news no package tracking. Waiting
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Rating: 2 out of 5
Many defects on the ordered items!!
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Response from MiniMX
Hello, Can you specify what type of defect you noticed?
A
Rating: 2 out of 5
Hello, the delay is great, nothing to change, but on the product I ordered an Apollo rim for 90€ and the rim was rusted, the valve of the inner tube is not straight enough for my part on this rim.
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A
Rating: 3 out of 5
Not satisfied with the plastic kit, quality and in the article it was stated that we could choose the color of the front plate and I did not receive the one requested. Moreover, the front plate delivered is not the one shown in the article photos
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Rating: 3 out of 5
Good except CDI
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Rating: 3 out of 5
Regarding customer service, I think you don't want to know my opinion.
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Rating: 3 out of 5
Good product for the price happy Stéphane from 33
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Rating: 3 out of 5
Order shipped quickly. Satisfied with the parts
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Rating: 3 out of 5
Ignition not complete
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A
Rating: 3 out of 5
Did not want to change the tire size ordered by mistake. I called before the order was prepared and was told we can do nothing, you can refuse the package or send the tire back at your expense and you will be refunded within a maximum of 45 days. I admit I took it a bit badly especially the way it was said to me even if I can understand the complexity of my request during the Covid19 confinement.
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Rating: 3 out of 5
Average, I made an express order to receive super urgent parts.. only to finally receive all the other parts except.. the urgent part.. which is the engine of a dirt bike.. I am disappointed..
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Rating: 3 out of 5
Faster delivery than expected. Too bad I received a 16-tooth sprocket when ordering a 13-tooth sprocket...
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Rating: 2 out of 5
Hello, I am quite disappointed because the valve I received is not red but orange and in my previous order I still have not received my oil that I ordered for 15€. I would like compensation.
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Response from MiniMX
Hello, If you notice a problem with one of your orders, please contact our after-sales service at [email protected] Best regards, The MinIMX team
A
Rating: 2 out of 5
Faded or discolored fairings. But fast delivery.
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Response from MiniMX
Hello, If your plastic kit does not suit you, you can return it for a refund. Best regards, The MiniMX team
A
Rating: 2 out of 5
A part of my order was not in the box that was delivered to me, after calling customer service they should contact me again after verification, 3/4 weeks later no news... Fast delivery and good quality/price ratio of the parts but customer service is very average!! I hope to hear from you soon...
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Response from MiniMX
Hello, Our customer service sent you an email on 10/03/2020 without a response from you. Without a response from you, no handling of your after-sales request will be made. We therefore invite you to respond as soon as possible. Best regards, The MiniMX team
A
Rating: 3 out of 5
I give an average review because the site itself, the delivery, as well as most of the items are very good but the coating of the clutch cable is peeling off so I am not very happy with this item but the rest is very good thanks for the gifts (stickers and poster)
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