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A
Rating: 3 out of 5
very good
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 546 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 2 and 3 stars
Reset filtersA
Rating: 2 out of 5
I still have not received my order it is supposedly lost
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Response from MiniMX
Hello, A complaint was made to GLS on 12/11/2019 to obtain additional information and thus find your order as soon as possible, or otherwise allow us to resend a package to you. As you saw with our customer service, we will keep you informed as soon as we have the investigation response from GLS. Best regards, The MiniMX team
A
Rating: 2 out of 5
I found the packaging a bit light, especially the piston box which was completely open when I opened the package, for parts like that you still need quality packaging... otherwise nothing to say the products are delivered quickly nonetheless.
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Response from MiniMX
Hello, The piston is in a cardboard box, quite standard, which protects the pistons well. We regret to know that unfortunately your box opened during transport, but we are reassured that your piston is in perfect condition. Best regards, the MiniMX team
A
Rating: 3 out of 5
PRICE, FAST AND PERFECT DELIVERY. QUALITY JUSTIFIED BY THE PRICE, BUT THE NEW HANDLEBAR IS ALL DAMAGED AND THE DECAL KIT THE SEAT COVER WAS REPRESENTED BUT NOT IN THE KIT.
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A
Rating: 3 out of 5
The first one was good but the second box poorly packed the parts at the bottom and the paper on top not very well protected otherwise the first one was perfect and fast
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A
Rating: 3 out of 5
very efficient, they must work even on Sundays since ordered on Saturday around 8 PM on Monday at 8 AM it is impossible to cancel an order since it is supposedly prepared and it is not possible to go back on your order. Otherwise material ok
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Response from MiniMX
Hello, Our sales service is open from Monday to Friday from 10 AM to 7 PM and closed on Saturday and Sunday, in order to guarantee speed in our shipments we cannot cancel or modify when your order is prepared and in the shipping area. Indeed, Monday being an important day, the preparation of packages starts earlier and this is to ship all our orders on the same day and without delay. We understand this inconvenience and apologize for it, this process is solely for the purpose of ensuring shipping and delivery times. Best regards, Mini MX
A
Rating: 3 out of 5
The site is pleasant and well detailed
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A
Rating: 3 out of 5
Not all parts are available. I received parts that were not the right ones despite the order placed with a seller for advice. However, we still highlight the availability of the staff whether in-store or administrative commercial, the fluidity of the website and the wide choice. The delivery is impeccable.
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A
Rating: 3 out of 5
Make better packaging...
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A
Rating: 3 out of 5
Good site with choice
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A
Rating: 3 out of 5
Good for the tire
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A
Rating: 3 out of 5
Part in perfect condition, however, delivering a part that fits in an envelope and having it delivered in a box with shipping costs around 7€ I find that very limited! Otherwise part conforms to the description.
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A
Rating: 3 out of 5
Product received damaged because a screw fell
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A
Rating: 2 out of 5
Package refused by myself, cracked engine.
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Response from MiniMX
Hello, As you may have seen with our services, the transport of your engine was unfortunately not done under good conditions which led to this breakage. Our services have therefore immediately sent you a new engine directly which was delivered on 25/10/2019. Did you receive this new engine? Best regards, The MiniMX team
A
Rating: 2 out of 5
Delivery issue, package never arrived, incomplete address! 2 times
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Response from MiniMX
Hello, Indeed we see your package is being returned. We will resend your order, I will just modify the address you provided on your customer account, which is not well suited for delivery to Belgium from France. To answer your question, no it is not possible to verify the labels before shipping. They are generated automatically by the system and the number of packages shipped per day does not allow us this type of verification. Best regards, The MiniMX team
A
Rating: 3 out of 5
Quite disappointed with the dirt bike as well as all the parts purchased because it remains cheap stuff, the screws are of pathetic quality. I specify that I bought several parts and consumables because it leaks everywhere, the screws strip one after the other. I do not recommend
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A
Rating: 2 out of 5
Box in bad condition and rusty part
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Response from MiniMX
Hello, Have you contacted our services regarding your rusty part? You can reach us from Monday to Friday from 10 am to 7 pm by email at [email protected], by phone or via our live chat. Looking forward to your response. Best regards, The MiniMX team
A
Rating: 3 out of 5
hello thanks for the fast shipping top
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A
Rating: 3 out of 5
Good site
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A
Rating: 3 out of 5
Fast enough
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A
Rating: 3 out of 5
Good overall but if you put the invoice in the package it would avoid a delivery notice to the recipient. For me, it's the second time for my order to Reunion. Apart from the invoice issue, good site, good price, and good product.
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A
Rating: 3 out of 5
I am moderately satisfied with my order because the product description is not accurate. The photo of the sprocket shows the presence of the sprocket lock, but it is not present in the package, which forced me to place a new order. During this new order, I took a lock and a screw kit, and again there was a mistake: the screws were included with the lock. Result, a screw kit bought for nothing and additional shipping costs...
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A
Rating: 3 out of 5
There is not enough choice regarding boots (cross) but the prices and quality are there!!!
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A
Rating: 3 out of 5
Correct
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A
Rating: 3 out of 5
Good site
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A
Rating: 3 out of 5
The description is a bit random but it is well done
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A
Rating: 2 out of 5
It's not the right gasket I received
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Response from MiniMX
Hello, We do not understand your feedback. If you have a YX engine, it is necessarily compatible. Best regards, The MiniMX team
A
Rating: 3 out of 5
They charge a delivery fee of €6.90 for a 2kg package when the item weighs less than 500g and could have cost less....
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A
Rating: 3 out of 5
Very good product, after ordering no confirmation email for validated order after 3 days I checked the site which showed payment issue while my account had been debited, the issue was resolved quickly!!!
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A
Rating: 2 out of 5
Effort needed on delivery to overseas territories, otherwise very good site.
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A
Rating: 3 out of 5
The site is great
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A
Rating: 3 out of 5
Top delivery, always so fast and no issues with the packaging
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A
Rating: 3 out of 5
Unfortunately, not the right parts
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A
Rating: 3 out of 5
Good product, however at the time of ordering we were told delivery in 48h-72h, received 8 days later! No link for package tracking, we called customer service to express our dissatisfaction and were told: you ordered a motorcycle, not a pair of shoes, it doesn't get delivered like that!
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A
Rating: 2 out of 5
I am disappointed because on your site I had selected 428 16-tooth output sprockets in 17mm, as well as 428 17-tooth in 17mm, mentioned on your site; next to the photo, I was delivered sprockets in 20mm; therefore not mountable; the delivery did not match my initial cart; I will not return to your site...
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Response from MiniMX
Hello, what you are saying is impossible, carts do not transform. You simply clicked on the wrong product listings. If the product does not suit you, you can return it for a refund. Best regards, The MiniMX team
A
Rating: 2 out of 5
Hello I am satisfied with the package but not at all with the delivery I paid to receive my package in 48h 72h and I received it 6 days later!
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Response from MiniMX
Hello, You ordered on the evening of the 13th, your order was therefore shipped on the 14th. The 15th was a holiday, so on the 16th the shipping resumed (24h), Saturday the 17th and Sunday the 18th are not working days, so delivery on Monday the 19th which is 48 working hours later. Your delivery is therefore in accordance with the deadlines we commit to respect. Best regards, The MiniMX team
A
Rating: 2 out of 5
Disappointed with my last order but otherwise always happy
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Response from MiniMX
Hello, As you may have seen with our after-sales service, your complaint has been taken into account and processed according to your expectations. Best regards, The MiniMX team
A
Rating: 3 out of 5
I ordered a motorcycle that I received in a box in pitiful condition, but apart from that, minimx remains correct and respects their delivery times
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A
Rating: 2 out of 5
Does not answer the phone I always get the voicemail we stay there for hours a problem with the merchandise
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Response from MiniMX
Hello, We do not have a voicemail system. Our platform receives a lot of calls, if you cannot reach them when you are available, you can contact our customer service via live chat or by email at: [email protected] What problem did you have with your order? Best regards, The MiniMX team
A
Rating: 3 out of 5
Fast order, average packaging, missing parts, too complicated to receive another one
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