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A
Rating: 3 out of 5
good
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 545 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
Satisfied, too bad for the sticker that I did not receive
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Response from MiniMX
Hello, On behalf of the team, I wanted to say that we are sorry for forgetting the stickers. For your next order, enter the code "3stickers" and you will receive a batch of MiniMx stickers. Best regards, Matthieu MiniMx
A
Rating: 3 out of 5
The delivery is too slow
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A
Rating: 3 out of 5
I placed an order but the ignition is faulty
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A
Rating: 3 out of 5
good
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A
Rating: 3 out of 5
average for now. because I returned a 32cm for a 275cm; and they returned the 32cm to me. so waiting for feedback because after a call, I was told to return it and that they would send me the 27 cm
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A
Rating: 2 out of 5
Dishonest customer service
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Response from MiniMX
Hello, A return of your brake kit has been proposed so that we can resolve your issue. Customer service requests for parts require a return so that your problem can be resolved in the workshop. Awaiting your return. Best regards, Mini MX
A
Rating: 3 out of 5
Commercial
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A
Rating: 3 out of 5
This site is good
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A
Rating: 3 out of 5
Waiting time too long. Motorcycle ordered at the end of April, arrived in June due to restock issues. Regarding assembly, no instruction manual.
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A
Rating: 3 out of 5
correct and compliant product, despite a small issue with the pad on the front brake caliper. however, a big issue with the delivery time!! + 1 month and a half due to multiple delays.
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A
Rating: 3 out of 5
Hello, I put 3 stars because when I received my order the packaging of the package was terrible.. (holes in the cardboard, crumpled cardboard.) so I didn't appreciate it much. Otherwise, the ordered parts are very good and I am happy with them. Thank you.
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A
Rating: 3 out of 5
Order handling galley for 15 days. Alexandre at the switchboard managed to turn things around within 24 hours after a phone call! Phew!!!!
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A
Rating: 3 out of 5
Good customer service but delay on a pre-order scheduled 2 weeks earlier.
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A
Rating: 2 out of 5
The site has some bugs during the ordering process, and unfortunately has excessively high shipping costs (€7.80 for home delivery), which is almost €4 more expensive than on a regular site.
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Response from MiniMX
Hello, Home delivery unfortunately remains at a rate of €7.90. We offer delivery at €5.90 to relay points and free for orders over €59, which is one of the best delivery rates. What bug did you encounter during your order? The rating is quite severe, but we will strive to improve our services and remain attentive to your comments. Best regards, Mini MX
A
Rating: 3 out of 5
Error in my order.
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A
Rating: 2 out of 5
I received my wheel, the big problem is that the description mentioned a 190mm disc and I received a 220mm disc. I tried to call customer service for over 3 hours, no one ever answered me, so I ordered a 190mm disc. It's a shame that we can't reach customer service, so my discount on the wheel went to ordering a disc, so I'm a bit disappointed, especially since my son couldn't ride over the weekend.
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A
Rating: 2 out of 5
3 orders, 2 problems, no response by email or phone, discounts never arrived, not very customer-friendly at all!!!
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Response from MiniMX
Hello, What problem did you encounter regarding order 53309 (Returnable brake lever and air valve)? So that we can forward it to customer service and respond to your request quickly, please do not hesitate to contact us at 0972390537. Due to a large number of emails, it may happen that the response time by email is longer. We apologize for the inconvenience and hope to respond to your customer service request as soon as possible. Best regards, Mini MX
A
Rating: 3 out of 5
Correct but poorly suited for tablets/phones.
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A
Rating: 3 out of 5
Already 2 orders and 2 issues!
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A
Rating: 2 out of 5
The suspension, in my opinion, has already been mounted! (scratch on the axle fixing passage!) It would have been good to specify!!!
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Response from MiniMX
Hello, All the parts sold on MiniMx are new parts. However, it is possible that some parts may be damaged during transport. If this is your case, you always have the option to contact customer service at [email protected] or at 09.72.39.05.37 to find a solution to your issue. I also remind you that if the item does not suit you, you have 14 days from the receipt of the order to return the items and request a refund. I sincerely apologize for this inconvenience. Sincerely, MiniMx
A
Rating: 3 out of 5
See comments on each product.
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A
Rating: 2 out of 5
Order visual not conforming to reality and requires modifications
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Response from MiniMX
Hello, the images of our products are meant to illustrate the product sheets, it is possible that some details may escape our vigilance. If an item does not suit you, you have the option to return it within 14 days after receiving the package. You can also help us improve the site by informing us of the item that does not match its photo, we will take the necessary steps afterwards. You can contact our customer service by email at [email protected] or by phone at 09.72.39.05.37, they will be able to find a solution to your problem with you. Please accept our sincerest apologies for this inconvenience. Sincerely, MiniMx
A
Rating: 3 out of 5
2 months waiting for the seals of my kit, it's a bit long.
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Response from MiniMX
Hello, I apologize for the delay, this part coming from TAIWAN has a rather long restocking time. We apologize again for the delay and remain at your disposal. Best regards, Mini MX
A
Rating: 3 out of 5
Good site but be careful with the ordered item, do not put something else, thank you.
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A
Rating: 3 out of 5
Good quality but a bit expensive compared to competing sites and the photos are better than the products (color for example).
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A
Rating: 3 out of 5
Order of a dirtbike bastos 140cc placed at the beginning of December marked in stock, so 900€ debited. No news and out of stock at the end of December. Restocking planned in January, then in February, then in March, then in April.. In the end, we don't really know. So order cancellation to place an order for a minimx dirtbike at 950€ supposedly delivered between 24h to 72h. Received nearly 2 weeks after the order.. Otherwise always responses to my calls but no commercial gesture. I understand there are problems with suppliers and carriers but it shouldn't be abused either, so rather disappointed with these 900€ debited for nothing for 4 months and this hassle. It takes a lot of patience...
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A
Rating: 3 out of 5
Good site but a bit mistaken on the orders.
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A
Rating: 3 out of 5
Average.
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A
Rating: 3 out of 5
Bad surprise to find a used part in an order that was supposed to be all new.
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A
Rating: 3 out of 5
Good site.
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A
Rating: 3 out of 5
Parts quite expensive given the condition in which they sometimes arrive (broken CDI upon opening the package for example...) however, delivery and order handling very fast.
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A
Rating: 3 out of 5
Good, fragile but not bad!!!
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A
Rating: 3 out of 5
The service seems excellent, however, what pushed me to your site was the 48h delivery, order placed on Monday and only received on Friday at 7:00 PM after making a fuss with the delivery person to be delivered this week.... otherwise I would have to wait another week....
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A
Rating: 3 out of 5
Beware of quality!
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A
Rating: 3 out of 5
Serious site and fast shipping.
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A
Rating: 3 out of 5
Waiting for an agreement for an exchange for a spark plug that didn't even last 30 minutes, NGK iridium brand spark plug broke just while riding, I think it's a manufacturing defect so I'm waiting for an exchange.
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Response from MiniMX
Hello, To process your after-sales service, please attach a photo to [email protected]. Best regards, Mini MX
A
Rating: 3 out of 5
Many items out of stock.
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Response from MiniMX
Hello, We are doing our best to reduce restocking times in order to offer you availability across our entire catalog. Which products did you wish to purchase during your order? Best regards, Mini MX
A
Rating: 3 out of 5
Error in the order, I received a plastic kit, the side panels are not the same, and it has been a week since I sent a photo to explain my problem, and still no response.
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Response from MiniMX
Hello, The plastic side panels of CRF50 are curved on the exhaust side and flat on the other, the decoration kit manufacturers have curved templates on both sides. This is the case for all CRF50 decoration kits, a recut is to be expected on the side panels. We have not received an email from you, could you please resend it to [email protected]. Best regards, Mini MX
A
Rating: 3 out of 5
Correct
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