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A
Rating: 3 out of 5
Delivery time not respected otherwise very good
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 545 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
Average, a correct experience but some services need improvement.
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A
Rating: 2 out of 5
Problem between my order and the one received. After several messages and calls, I had to wait 10 days before receiving the correct product.
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Response from MiniMX
Hello, We apologize for the delay in processing your customer service request, we have made a TNT shipment to minimize your waiting time. Remaining at your complete disposal at 0972390537. Sincerely, Mini MX
A
Rating: 3 out of 5
OK however the package was sent to another person... paid 24h delivery service received the package 5 days later. But customer service very correct thanks to the person who took care of me
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A
Rating: 3 out of 5
Fast but not enough details on some parts, too bad..
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A
Rating: 2 out of 5
Just the site often bugs during payment and all that needs to be fixed...
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A
Rating: 3 out of 5
Good
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A
Rating: 3 out of 5
Good site
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A
Rating: 2 out of 5
Delivery times are quite short, but one of the products I ordered was not delivered to me and was replaced by another.
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A
Rating: 3 out of 5
Great site too bad that some parts that are no longer in stock are not restocked
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A
Rating: 3 out of 5
Good
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A
Rating: 2 out of 5
Average
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A
Rating: 3 out of 5
I ordered 2 rims for my dirt sold in a pack (wheels + tires) one of them has chrome spokes and on the other the spokes are black ???? why? despite various messages sent .... no response too bad !!!
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A
Rating: 3 out of 5
Very good site fast except for the delivery 3 days longer without knowing when to be delivered
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A
Rating: 3 out of 5
Received in 4 days and on the 2 chains ordered, one package had to be repackaged because it did not have the same packaging as the other chain, the quick link is also missing for the 2nd chain.
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A
Rating: 2 out of 5
The site assistant does not know mechanics, gives bad advice, made me buy a wrong part, resulting in an unnecessary part and an additional order and excessive shipping costs for one more screw for almost €400 of purchases, not even a sticker or anything.
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Response from MiniMX
Hello, I apologize for the inconvenience, if the product does not meet your expectations, a refund is possible up to 14 days after delivery. Your mixture screw + spring can be returned in a simple letter (Form available on your Mini MX account). For purchases over €30, a selection of gifts is available in your cart, stickers, keychains, sticker sheets. You just need to select your choice so that it is included in your order. Remaining at your disposal at 0972390537. Sincerely, Mini MX
A
Rating: 3 out of 5
Not clear enough to use
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A
Rating: 3 out of 5
Correct
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A
Rating: 3 out of 5
Not easy to use especially on smartphone
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A
Rating: 3 out of 5
Too bad your site does not work with my Samsung tablet. Otherwise good site in general.
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A
Rating: 2 out of 5
The site is quite complete, but check your photos and compare them with the products we actually receive, because they are not at all the same.. it's bordering on false advertising, we really feel like we are being cheated with every order! Best regards
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Response from MiniMX
Hello, Following your order regarding hose, lever grips, cable, and plastic, and after verification, the products correspond to their photo. Our goal is not to mislead you, can you please indicate with more precision your dissatisfaction? We remind you that if your products do not satisfy you, a return within 14 days after receipt is still possible, we refund within 24 hours. Remaining at your disposal at 0972390537. Sincerely, Mini MX
A
Rating: 3 out of 5
Small problem with my order that has still not been resolved disappointed
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A
Rating: 2 out of 5
CATASTROPHIC!! Explanation: order shipped in the name of the relay point, so returned to sender by them because they did not know who it was for; After calling, I was told no shipment before the return of the package to see where the problem is (WHY NOT), by the way, I am still waiting for the photo. After a week, I checked the tracking site and for 3 or 4 days it has been in a depot, and if I hadn't called to inform them that it hadn't moved for several days and that I still had no shipping notice, I think I would still have nothing. This is not my first order with you, but for this one, I would give 4 stars for the dissatisfaction. Regards.
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Response from MiniMX
Hello, Following your delivery issue, I sincerely apologize again, and we hope to have satisfied you with the second order shipped and delivered. Remaining at your complete disposal at 0972390537. Sincerely, Mini MX
A
Rating: 2 out of 5
I paid 12 euros for shipping to receive the package in 2 days, only to end up picking it up at the TNT depot 30 minutes from my home 4 days later!!!
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Response from MiniMX
Hello, Your order has been processed without any preparation delay, the TNT delivery apparently has an anomaly with the address. The addresses entered during your order are transmitted automatically and are in accordance with what you indicated during your order. We invite you to update your information on your Mini MX account. We remain at your complete disposal and apologize for this inconvenience. Best regards, Mini MX
A
Rating: 3 out of 5
I am satisfied with the delivery time and the description of the item on the site! However, upon receipt of the package, more problems with the ordered parts!
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A
Rating: 2 out of 5
Product received not in accordance with expectations and the description on the site. I do not recommend at all
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Response from MiniMX
Hello, To better understand your dissatisfaction can you indicate which products did not satisfy you? We remind you that we refund, exchange or also issue credits up to 14 days after delivery. Remaining at your disposal at 0972390537. Best regards, Mini MX
A
Rating: 2 out of 5
A lot of delay and the commercial gesture was ridiculous for an order of 349 euros.
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Response from MiniMX
Hello, The YX engines were waiting for restocking from our supplier. We had indicated the restocking time during your order. We apologize and have done our best to reduce the waiting time. Best regards, Mini MX
A
Rating: 3 out of 5
Correct communication by phone, however no response by email. Following a stock problem not specified, the delivery was delayed. I asked for a small commercial gesture... but nothing.
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A
Rating: 3 out of 5
extremely long waiting time despite very good quality of the product. I recommend this site despite some inconveniences regarding the delivery time which is not respected. Best regards ....
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A
Rating: 3 out of 5
Fast
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A
Rating: 3 out of 5
Friendly team on the phone as well as at the warehouse keep it up site big on iPhone
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A
Rating: 3 out of 5
Shipping costs are too high
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A
Rating: 3 out of 5
the delivery was very long
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Response from MiniMX
Hello, We apologize for the delay but we were conducting year-end inventory from 23/12/2015 to 04/01/2016. This is now finished and our preparations are done daily. We remain at your disposal at 0972390537. Best regards, Mini MX
A
Rating: 3 out of 5
Not enough choice
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A
Rating: 2 out of 5
The brake kit does not work.
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Response from MiniMX
Hello, What problem are you experiencing with your brake kit? The brake kits are bled and ready to use. Best regards, Mini MX
A
Rating: 3 out of 5
This site is not bad, I started a lot of parts but I was disappointed by the clutch and brake lever pack as they do not fit the CRZ 125S
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A
Rating: 2 out of 5
An order lost at TNT and my order once received with missing parts in the package which took me more than 15 days to get my parts instead of 24 hours, a shame....
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Response from MiniMX
Hello, We sincerely apologize again for the inconvenience caused by TNT. We also had our year-end inventory which is now completed, this may have disrupted our preparations and our responsiveness, we kindly ask you to excuse us and we remain at your disposal at 0972390537. Best regards, Mini MX
A
Rating: 3 out of 5
I received my order 3 weeks later which is a lot and the output sprocket is not in the order
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Response from MiniMX
Hello, We apologize for the delay but we were conducting year-end inventory from 23/12/2015 to 04/01/2016. Indeed, we received a very large number of calls and emails which may have delayed our responses or our availability. We remain at your disposal at 0972390537. Best regards, Mini MX
A
Rating: 2 out of 5
Delivery problems. Delivery scheduled for 48 hours received at 72 hours.
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Response from MiniMX
Hello, Your order did not experience any problems or delivery delays, the COLISSIMO delivery is 48h/72h, meaning that the package will be delivered in 48h at the earliest and 72h at the latest, your package was shipped on 04/01/2016 and delivered on 07/01/2016. If you wish for a faster delivery, we offer TNT delivery within 24 hours. Remaining at your complete disposal at 0972390537. Best regards, Mini MX
A
Rating: 3 out of 5
Very disappointing order. The shipping date does not match what was announced. It is never the same contact person who does not introduce themselves on the phone. After receipt, you are on your own. They send a PDF that does not explain how to assemble the bike. When you call, they hide behind the manufacturer. They ask for photos to verify the assembly but do not call back. Technical responses vary depending on the contact person (oil change, carburetor change, assembly...) Fortunately, they are courteous otherwise it would be a disaster!
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