Customer reviews of MiniMX

Abandoned dpd really... otherwise I received my brake pads with colissimo lol.

Battery completely flat, I had to buy a new one. At this price and for a new quad, it's really not great.

After placing the wheel, I noticed that it has a lot of play, which derails the chain and breaks it.

Delivery quite long, 1 week.

I will mainly note the delivery time where we waited almost 2 months. I had to call to find out when. It would be good to inform your customers of the delay, given the price of the motorcycle, it can be worrying. Then they called me to tell me they finally have the motorcycles, except there is a problem! Ah! We don't have the right color and the deco kit you ordered! Can we put you another color? Well, do I have a choice? No! So okay, let's go for red. It can happen but at least make a commercial gesture! Then the delivery was perfect, no problem with the delivery person and the appointment. And then my partner opens it and the motorcycle is a bit damaged, there is a dent on a rear fairing and the chain cover, the box was perfect so the motorcycle must have fallen before being put in the box! And it’s not the box that could have done that! Already I sent an email to customer service to tell them and at least make a gesture and well I have not received a response from them. So how can I say that waiting 2 months and also damaged at the price of the motorcycle, I am a bit disappointed! Maybe we should also wait two months for customer service! I will still finish with a positive note, the motorcycle is very good and runs super well. Not too hard to assemble with two, just make sure to break it in. And these parts! So I’m waiting to see what they will do about the dents!

Two stars because I received the bike in very good working condition, but after three months... And on the phone, I was given the runaround, one moment the bike had arrived at the port, another moment it would arrive at the port in a week, and so on.

I ordered a 250 ERZ Monster edition 2024, what a surprise when I saw my order blocked because there was no more blue Monster deco kit... Why leave it in stock? To sell the normal 250cc? Certainly! As for the delivery, well I received my order in almost 2 weeks! Scheduled for a Monday between 9 am and 12 pm, it will finally be rescheduled for a Tuesday between 9 am and noon to finally be received at 4 pm... I forgot to pick up my gift at the order (sticker or poster) but I was not offered any gift despite the 2100 euros spent, what a shame! Other than that, the motorcycle runs well and thankfully... I am a bit disappointed with the lack of professionalism and loyalty towards the customer. I was supposed to order a helmet, but I will go elsewhere, it's a shame.

Order arrived late

Call from MiniMX one week after my order to tell me that the post office was charging additional shipping fees for Corsica. I made the payment the same day, my order was shipped one week later! Order placed on 3/08 delivered on 19/08.

Cannot access their account.

We paid an extra 3€ for next day delivery and received it 6 days later, the clutch lever was supplied with a screw too large for the hole...

Fast customer service but useless, no return or refund possible and the engine arrived broken, we were told to send back the broken part

The site is good, there are many references and a rather good customer service, but the parts are expensive and I find that they do not provide all the information well.

The site itself is great, the shipments are fast, but the quality is not top, I bought rims and had to use a grinder to remove the burrs and even then the new inner tubes I put in got punctured in two days, some threads that are messed up on brand new sprockets! In short, the quality is so-so.

Surprise.... I received my order.

A week later, still not received the package even though it was scheduled for delivery on July 27. Disappointed, and my daughter even more

Good product, but no instructions... The chat directed me to a YouTube

You ask me for my opinion while I still haven't received the package.

The aviation sleeves are yellowed near the handle, (same as the first order) the poster as a gift is not present!

Plastic kit crf 50 conforms to the description and seems solid, however impossible to fix the front plate, after emailing the site no response. Lack of professionalism, too bad.

Everything is perfect, motorcycle crz erz 250 pro well received on 07/18/2024 with a chip on the top fork T and the fork protector plastic damaged scratched unfortunately the palette is broken and the iron corners surrounding the motorcycle were bent on the lower right side and finally received a good week after ordering, the 48/72h announced on their site is nonsense, don't dream the guys at least it's received not like some sites, anyway thanks minimx plus the gift offered sticker board it's almost perfect.

Regarding the ordered part, I have nothing to say... however I had it delivered in 24h/48h. And the delay was 60h after placing my order.... I regret the delivery with DPD....

Wrong color

no information on adjustments or oil changes etc... too bad,

Price above competitors

Impeccable delivery

The search for items associated with a vehicle does not always work and not as expected

Hello everything corresponds except for the issue with the purge screw. Certainly not tightened properly. So leak. All the liquid in the package soaked the pad.

I was assured that the tap corresponds to the purchased tank, but not at all, it was just necessary to check

Correct but the site is not up to date when we ordered the quad.

I did not receive the decoration kit, order placed on Tuesday, the carrier offered me a delivery on Monday, so the delivery time... 48h.. 72h..., I had to pick up my package from the carrier, and I didn't get the deco kit.. But it's not very serious it was free and we prefer it green. That's it otherwise good stuff, see you soon for other orders best regards.

Good

Hello, we apologize again for the inconvenience, a return label has been sent to you by email by customer service. Have a nice day

Shipping costs too expensive

I ordered a motorcycle on the 7th it was supposed to be delivered on the 11th and it has been more than 24h since it hasn't moved from Nice and no news I am therefore waiting for the delivery.

Very late

Good

For the site and customer service, nothing to say. But the delivery part was quite catastrophic, the motorcycle was very delayed, we had to order another one instead. Wrong address given to the carrier, we had to go pick up the motorcycle ourselves. Anyway, a bit of a hassle.

Hello, Some models were shipped directly by the suppliers (model KEROX), their interface does not have tracking information, we have made the request. The entirety of your order has been shipped and delivery is in progress. We apologize for the inconvenience and remain at your disposal. We wish you a good reception. Best regards, Mini MX

Very good