The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Item considered received but in transit on their site and I have never received it. And when I call, I am told that I need to call the carrier because they don't have time!!!
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Acheteur Vérifié
Rating: 2 out of 5
Second order received from Minimx with items showing signs of impact and scratches.
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Acheteur Vérifié
Rating: 2 out of 5
No poster, no gaskets on the clutch cover, leaking carburetor, manual not suitable for the motorcycle, missing stickers on the fork and swingarm... very disappointed...
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Response from MiniMX
Hello, In doubt, I will resend the maintenance and assembly manual by email immediately. Regarding the technical part, do not hesitate to contact our after-sales service so that they can provide you with the necessary assistance for the proper functioning of your Pit Bike. Email: [email protected] Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Poor quality product and already arrived scratched
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Acheteur Vérifié
Rating: 2 out of 5
I still have not received my order!
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Response from MiniMX
Hello, As indicated by your tracking: "on Friday, November 13, an error occurred in the delivery of your package. We are doing everything possible to get it back on track" You will be delivered very soon, we invite you to check your delivery tracking. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Hello, disappointed what more can I say... Item ordered in stock and it's been 9 days and I still haven't received my order...
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Response from MiniMX
Hello, You ordered on Saturday 07/11, your order was shipped on 09/11, in accordance with our service offer. The products were indeed in stock, contrary to what you seem to indicate. However, if you did not see it, as indicated by your tracking: on Friday, November 13, an error occurred in the delivery of your package. We are doing everything possible to get it back on track. This is independent of our will, we have still filed a complaint with the carrier
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Acheteur Vérifié
Rating: 2 out of 5
I specifically ordered the pink shot mask with yellow writing that was supposed to match the colors of my helmet.... The mask I received is indeed pink but with black writing, I am very disappointed.
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Response from MiniMX
Hello, These are the last SHOT masks that have just arrived from the new collection. We have just received the new visuals. If the product does not suit you, you can of course return it for a refund. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Quality of the rims is very average, poor mounting of the rear tire inner tube, cardboard packaging all broken and repackaged by the post office
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Response from MiniMX
Hello, Our after-sales service has not received any request from you, no photo showing what you claim. We are waiting for your visuals if needed. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
The references do not match despite the contrary being stated on the site and the staff I spoke to on the phone turned out to be incompetent and particularly arrogant and unpleasant I will unfortunately not recommend your site, it's a shame because the parts sold are of good quality.
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Response from MiniMX
Hello, We do not quite understand the issue you had with your spare parts. Can you tell us more? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
The products received do not meet my needs due to lack of information at the time of ordering to choose the right length
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Response from MiniMX
Hello, You have the dimensions of the products, the available axle diameter and the length of the spacers, what more do you want? We do not quite understand. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Parts not conforming to the photo on the site.
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Response from MiniMX
Hello, Which part is not conforming to the photo? Please note that it is clearly stated that for certain products, the photographs in the catalog are not contractual. They are as faithful as possible but cannot guarantee a perfect similarity with the offered product, so you should refer to the product description. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Too bad my order is not complete
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Acheteur Vérifié
Rating: 2 out of 5
After several purchases at mini mx (3 bikes and some items) I am disappointed with my last order for this plastic kit... I received it incomplete, I made a complaint by phone and they brushed me off... it's only by email, so they sent me this part but it's not the right one, another issue with the fender received which is not identical to the original... And mini mx has no solution, really too bad because it's their bike and their product that is supposed to be compatible!! Sincerely disappointed with the after-sales service!!
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Response from MiniMX
Hello, Yes for all claims regarding products it's by email because we need visuals to attest to the problem, by phone we can't do anything so I would be very surprised if we allowed ourselves to 'brush you off' because you told us 'it's not up to me to send an email', so I am responding to you that it is indeed up to you to send an email to see and attest to what is not suitable. Everything has been regularized with my colleague from the after-sales service who after having sent you indeed the wrong missing part corrected his mistake and sent you the right part. Regarding the rear fender you know, we are not manufacturers of spare parts, we are resellers, therefore we act according to our different arrivals of spare parts. If it does not perfectly fit your bike but you can adapt it, I think that will be fine. We have never received any remarks or complaints regarding this fairing kit. I simply think that errors can occur without them taking on such significant proportions. The main thing is that the shipping error of my colleague is acknowledged and corrected. After send us the issue by email and by photo on the rear fender and we will see what we can do, knowing that my colleague from the after-sales service has already offered a significant commercial gesture. Thank you for being able to send us your photo of your fender assembly at [email protected] Best regards, The Minimx team
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Acheteur Vérifié
Rating: 2 out of 5
1 package out of 2 delivered and no solution to date... the customer service has been waiting for the location of the package from the TNT delivery person since August 21... and the customer has to wait while the invoice has been cashed and the bike is unusable due to missing ordered parts since August 21.
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Response from MiniMX
Hello, Since the beginning of September you have been refunded for the package you did not receive. We invite you to check your bank account to confirm this. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
I am not satisfied because a part is missing on the casing which prevents proper fastening. The screws are not the right size.
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Response from MiniMX
Hello, If the product does not suit you, you can return it for a refund. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Not very sturdy in my opinion, at the first fall the lever or the handle will break..
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Response from MiniMX
Hello, If the product does not suit you, you can return it for a refund. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
I am disappointed because half of my order is missing and I have sent emails because I would like to receive the rest of my order, thank you
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Response from MiniMX
Hello, We have not received any documents that you have been asked for several times in our email responses, please send us these documents to our email at [email protected] and your problem will be resolved quickly. Thank you, Best regards, The Minimx team
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Acheteur Vérifié
Rating: 2 out of 5
The stickers do not match the fairing.
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Response from MiniMX
Hello, The CRF50 are rounded on both sides, they are all edited this way in CRF50. You need to remove the extra stickers from the side opposite the exhaust. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Everything is done to make you believe that such a part is sold with (the screws or the spacers) but not at all like that. Plus, you are forced to reorder from them, they are clever, better to order everything cheaper from the competition
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Response from MiniMX
Hello, We put the information of the last arrival in red in the description. Indeed we have a multitude of suppliers and depending on the arrivals the spacers may not be delivered with that is why we indicate it. We are sorry that this may have misled you. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Product does not match the photo.
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Response from MiniMX
Hello, The ordered crown has the same specifications or characteristics as the one received by you, we remind you that the photos are not contractual as mentioned during our exchanges by email, you will find all the necessary information in our General Sales Conditions. We remain at your disposal for any questions regarding the descriptions of our products, if any doubt remains, do not hesitate to contact us through our various communication channels (phone, chat or email). Best regards, The Minimx team
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Acheteur Vérifié
Rating: 2 out of 5
2 weeks delay
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Response from MiniMX
Hello, we do not understand your message about the delivery, your vehicle according to your tracking left our warehouse on 23/07 for a delivery appointment on 31/07, that is 6 working days. The availability of your vehicle was clearly announced to you as soon as you placed your order on our site. Furthermore, I would like to point out that delivery times are indicative and not guaranteed, during the summer period we may face some slowdowns due to annual leave. Thank you for your understanding and your loyalty to our company. Best regards, The Minimx team
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Acheteur Vérifié
Rating: 2 out of 5
Ignition plate gasket too thin does not ensure good sealing, adjustable gear selector not compatible with the 125 lifan engine.
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Response from MiniMX
Hello, That is to say, non-adjustable selector, do you have a light specifically to lengthen or shorten it?
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Acheteur Vérifié
Rating: 2 out of 5
I would have liked to give one star but I must admit that the delivery was very fast. But that's just for that. I ordered an 'ultra reinforced' inner tube and when I mounted it, it burst immediately... Even less resistant than a normal one... I'm disgusted, a 15 euro inner tube that doesn't hold...
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Response from MiniMX
Hello, It is impossible what you are saying. You received a Kenda, which is a brand used in motocross championships.
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Acheteur Vérifié
Rating: 2 out of 5
Most of the parts do not match the photo but fit on my bike
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Response from MiniMX
Hello, Which parts in particular?
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Acheteur Vérifié
Rating: 2 out of 5
I had ordered a 45-tooth crown and received a 41... The shock absorber arrived with a scratch and the factory sticker on the back...
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Acheteur Vérifié
Rating: 2 out of 5
Defective cartridge and line of the wrong diameter even though I called to check if it was okay, they said yes and in the end it doesn't fit
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Acheteur Vérifié
Rating: 2 out of 5
I remain disappointed. The responses from customer service did not meet my expectations. Fortunately, the last person was much more professional.
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Response from MiniMX
Hello, what does that mean?
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Acheteur Vérifié
Rating: 2 out of 5
A plastic kit + deco kit ordered but not compatible (even though sold together???) A fork protection not compatible with my motorcycle although listed in the description. In short, wasted time to repack, return, and buy again...
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Acheteur Vérifié
Rating: 2 out of 5
The packaging was damaged. Unfortunately, it's not Mini MX's fault. It's a shame because the carburetor was also damaged, a big crack under the bowl up to the threading to change the jet, so it leaks. For the record, nothing to report.
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Response from MiniMX
Hello, why didn't you contact our after-sales service? We would have replaced your carburetor. Best regards, The MiniMX team.
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Acheteur Vérifié
Rating: 2 out of 5
I ordered a fuel tap. The seller provided details about the product but told nonsense. I asked to return the product but I have no news.
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Response from MiniMX
Hello, on which Pit Bike do you want to install our tap? It is compatible with CRF50 type tank (Pit bike). Here is the link to make your return (available on your Mini MX account or at the bottom of the page): https://www.minimx.fr/fr/content/14-conditions-de-retour
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Acheteur Vérifié
Rating: 2 out of 5
The colors are not the same as in the photos. The carrier is not doing their job, I received a message saying I was absent when I specifically took my afternoon off to be sure to be there for the receipt of the package.
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Response from MiniMX
Hello, if the colors are identical to the photo, it may be your screen resolution that is causing the problem. Regarding the transport, we will pass your information to our partner. Best regards, The MiniMX team.
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Acheteur Vérifié
Rating: 2 out of 5
Items were swapped in my order. When I called, it was made clear to me that I didn't understand anything, and the waiting time to speak to an advisor is very long.....
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Response from MiniMX
Hello, which item was swapped in your order? Please note that many people contact us every day by phone, but you can also reach us by email or via our live chat. Regarding your delivery, we do not quite understand your message; your order 1152461 was delivered in two days! Best regards, The MiniMX team.
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Acheteur Vérifié
Rating: 2 out of 5
I still have not received my order; the delivery time is too long for stock material. I hope to receive it one day!
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Response from MiniMX
Hello, indeed as indicated by your tracking, you were delivered today. The logistics platforms of Colissimo are doing their best to restore the situation post-confinement, but we are aware that some deliveries take longer than usual, and we are sorry for that. To clarify our response, you ordered on 06/17/2020 at 7:15 PM, your order left our warehouses on 06/18/2020 at 10:50 AM. Best regards, The MiniMX team.
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Acheteur Vérifié
Rating: 2 out of 5
The delivery was 20 days late, understandable given the confinement conditions, but the package arrived damaged, the protective iron bar was bent, and the rear guard was crushed.
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Acheteur Vérifié
Rating: 2 out of 5
Regarding my order, overall it is correct and fast, 3 days between the order and receipt!!! For that, I would give 4 stars, but the problem is that the carburetor I bought needs to be adjusted, and for that, I need technical advice, and even after sending an email, I am still waiting for a callback!!! Too bad, this tarnishes the brand image... P.S.: I did try to get information by phone, but the nice ladies do not know enough about what I was asking...
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Response from MiniMX
Hello, no, a carburetor does not need to be adjusted as you understand it. A carburetor is factory set, but often you will need to adjust it according to your riding style, and you are the only one who can do that. There are many tutorials that explain how to adjust a carburetor according to your needs, but to delve into the subject: The carburetor adjustment is done in two points. - 1: Adjust your mixture screw. For this, tighten your screw all the way and then loosen it by 2 turns or 2.5 turns max. - 2: Play with the notches of your needle in your slide. Depending on your needs and riding style, lower or raise the needle by one notch. If raising or lowering the needle makes the bike's behavior more in line with your needs, then you are on the right track. You can check our YouTube channel; an explanatory video has been made: https://www.youtube.com/watch?v=ANX9P9OVngE
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Acheteur Vérifié
Rating: 2 out of 5
Delivery supposedly within 24-48 hours arrived after 10 days in a torn box with already opened product boxes.
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Response from MiniMX
Hello, regarding your delivery, transport services are still saturated and are doing their best to deliver you within the indicated timeframes. We are sorry that you had to wait 6 days for your order instead of 3. We will pass your message to our delivery partner. Regarding the products and your delivery, we do not see any reservation noted so that we can file a complaint with the carrier; did you contact our after-sales service?
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Acheteur Vérifié
Rating: 2 out of 5
Received quickly, footpegs for pw80 that do not fit.. the rest is great.
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Response from MiniMX
Hello, this may depend on your year of PW80, but it's rare. If the product does not suit you, you can return it for a refund.
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Acheteur Vérifié
Rating: 2 out of 5
I am disappointed with the choice of items; the best tires are always out of stock like most of the things I would like to order. And GPS delivery is really the worst way to get delivered, always at least a week's delay, and that's when they actually come by my place. :(
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Acheteur Vérifié
Rating: 2 out of 5
Tank detached, missing the small rod from the fuel cap, no returns.
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Acheteur Vérifié
Rating: 2 out of 5
After-sales service is not at all customer-friendly!
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Response from MiniMX
Hello, what is the length of the cable you received? Best regards, the MiniMX team
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