The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Hello, how much diameter do your segments have? Best regards, the MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Problem with the cylinder head cover, the dimensions given do not match and the same with the air filter! I was able to adapt the filter but for the cylinder head it's impossible because it does not match!
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Response from MiniMX
Hello, the fitting of the air filter is 44mm, which dimension would not fit? For the cylinder head cover, what measurements do you have? Best regards, the MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Order placed on 09/05 received on 27/05
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Response from MiniMX
Hello, we waited for the arrival of your pads from our supplier longer than we should have during the confinement period. We apologize for the inconvenience. Best regards, the MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
The site is very good but the delivery is not great because my rim was damaged
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Acheteur Vérifié
Rating: 2 out of 5
Dirt bike delivered in 11 days instead of the expected 48 to 72 hours. The bike arrived in its metallic frame damaged. Due to the carrier and MiniMX. No address was on the delivery note, just a name and a city (good luck finding the driver) so after worrying and with the tracking number I managed to deal with DB Schenker but the bike arrived damaged, the upper fork tube was broken and the deco kit was damaged with the fixing bracket bent. After a phone call and 3 follow-up emails still no news. Hoping that things will move after this 3rd follow-up.
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Acheteur Vérifié
Rating: 2 out of 5
Damaged parts
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Acheteur Vérifié
Rating: 2 out of 5
Hello, I received the empty box
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Acheteur Vérifié
Rating: 2 out of 5
Very disappointed with my last order, the motorcycle lift is missing the tray and a Molkt 26 carburetor is missing the mixture screw, impossible to use it and they don't sell the screw separately
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Acheteur Vérifié
Rating: 2 out of 5
I opened the package which was damaged and while assembling the bike I discovered that the front brake disc was warped and that the handlebars were bent. The seat height is not correct either, it measures 78cm instead of 83cm
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Acheteur Vérifié
Rating: 2 out of 5
Did not receive the ordered item, slight difference and no understanding from the chat service
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Acheteur Vérifié
Rating: 2 out of 5
Some items were missing from my order and after sending an email still no news and impossible to reach by phone
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Acheteur Vérifié
Rating: 2 out of 5
I did not receive my rim strip that I ordered
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Acheteur Vérifié
Rating: 2 out of 5
No problem with the site or delivery but the motorcycle I ordered has a big problem, it won't start, please contact me again, thank you
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Acheteur Vérifié
Rating: 2 out of 5
Motorcycle for my son ordered on 15/04, marked in stock on the site and delivery in 48/72h. A few minutes after the order, an email informs me of the stock shortage! Not very serious... To this day, despite an exchange with customer service, they cannot give me a delivery time, still not received! If I had known about the stock shortage contrary to what the site indicated, I would have looked elsewhere... not great, apart from the quick response from customer service, misleading about stock and delivery time.
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Acheteur Vérifié
Rating: 2 out of 5
I ordered several parts... even due to confinement we waited a week, still nothing, so I decided to call your service, who told me they had to cancel my order because a part was missing (which was indeed in stock on the site). After that, the order preparation resumed, so I deduce that if I hadn't called, I would still be waiting... I find that very poor from MiniMX and from now on I will go to Small MX.
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Acheteur Vérifié
Rating: 2 out of 5
The items I ordered arrived damaged, with signs of scratches and wear... Thank you for taking care of your items regarding your customers! I will not order from you again! You have lost a customer!
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Response from MiniMX
Hello, which part was damaged? Did you contact our customer service to inform them? Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
I did not receive the sticker that is offered with every order...
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Acheteur Vérifié
Rating: 2 out of 5
When I received my order, some items were missing because they were not in stock! Yet on the site they were in stock, no contact to tell me that my order would not be complete. In short, not a great experience...
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Response from MiniMX
Hello, you received two automatic emails, one to inform you that some products are no longer in stock, the other to inform you that a refund has been made to your bank account.
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Acheteur Vérifié
Rating: 2 out of 5
We take an order to be delivered in 12/24h and we are delivered 72 hours later.
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Response from MiniMX
Hello, you will understand that at the moment delivery times are independent of our will. As a reminder, our country as well as the whole world is disrupted by COVID-19. Carriers are heavily impacted by the situation. This is obviously our case as well and we hope that the situation improves quickly. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
I have not received my item
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Response from MiniMX
Hello, As indicated by your delivery tracking, your package is on its way. You will understand that at the moment delivery times are independent of our will. As a reminder, our country as well as the whole world is disrupted by COVID-19. Carriers are heavily impacted by the situation. This is obviously our case as well and we hope that the situation improves quickly.
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Acheteur Vérifié
Rating: 2 out of 5
Many defects on the ordered items!!
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Response from MiniMX
Hello, Can you specify what type of defect you noticed?
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Acheteur Vérifié
Rating: 2 out of 5
Hello, the delay is great, nothing to change, but on the product I ordered an Apollo rim for 90€ and the rim was rusted, the valve of the inner tube is not straight enough for my part on this rim.
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Acheteur Vérifié
Rating: 2 out of 5
Hello, I am quite disappointed because the valve I received is not red but orange and in my previous order I still have not received my oil that I ordered for 15€. I would like compensation.
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Response from MiniMX
Hello, If you notice a problem with one of your orders, please contact our after-sales service at [email protected] Best regards, The MinIMX team
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Acheteur Vérifié
Rating: 2 out of 5
Faded or discolored fairings. But fast delivery.
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Response from MiniMX
Hello, If your plastic kit does not suit you, you can return it for a refund. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
A part of my order was not in the box that was delivered to me, after calling customer service they should contact me again after verification, 3/4 weeks later no news... Fast delivery and good quality/price ratio of the parts but customer service is very average!! I hope to hear from you soon...
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Response from MiniMX
Hello, Our customer service sent you an email on 10/03/2020 without a response from you. Without a response from you, no handling of your after-sales request will be made. We therefore invite you to respond as soon as possible. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
very disappointed with the quality and compatibility of the product
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Response from MiniMX
Hello, What motorcycle do you have? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
I still have not been delivered since 03/03/2020!!!
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Acheteur Vérifié
Rating: 2 out of 5
Product error
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Acheteur Vérifié
Rating: 2 out of 5
Very nice and smooth site
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Response from MiniMX
Hello, If you notice a problem with your delivery, you can contact our after-sales service directly by email at [email protected] Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
incompatible parts, do not match the description, last order with you
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Response from MiniMX
Hello, What problem did you have with your order? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
The delivered part is not the right one, it's the rear loop for frame 801 and customer service has still not responded.
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Response from MiniMX
Hello, Unless proven otherwise, you have been in regular contact with our technical and commercial service to determine precisely, first of all, if the received part was the right one, and secondly, what specific characteristics made the received one incompatible. Finally, a prepaid return label was sent to you by email to return the part for a refund. We are therefore very surprised by your opinion, knowing that the handling of your file was quick and cordial. The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
usually very happy, but here I noticed just after the end of an order that I was missing something, I immediately placed my second order and immediately wrote to the minimix team to warn them to try to make only one package for my order to avoid shipping costs for 2 orders and not to waste an extra box unnecessarily. (sent my email at 10 PM on 27/02/2020) response email on 28/02/2020 at 12:09: "Hello, the packages have already been prepared and taken over by the carrier." too bad...
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Response from MiniMX
Hello, Each order is recorded with an order number. Each order is individual and has its own shipping costs or is free if over 39 euros at a relay point or post office. Minimx ships hundreds of orders per day, so it is up to you as a customer to plan your orders or adapt them according to any shipping costs. Our orders placed the night before are shipped very early in the morning so that you can receive them quickly. Your message, to save on a box, cannot therefore be taken into account. Best regards, the MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Item not available, written available
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Response from MiniMX
Hello, Your package has left our warehouses following your order. The carrier has lost your package. As you saw with our customer service colleagues, we would like to resend a new package, but your product was no longer in stock, so we have processed a refund for your order directly.
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Acheteur Vérifié
Rating: 2 out of 5
I don't have the attachments for the cartridge and the cartridges have play when I put them with the weird po and I have to buy collar 2 and legs to join at the price I paid the po not even you put them for me as it should be planned.
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Response from MiniMX
Hello, Indeed your cartridges should be delivered with tightening collars. In case you did not receive them, as indicated, you need to contact our after-sales service by email, which will quickly take care of it, at the address [email protected] Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
I ordered a handlebar that arrived bent and scratched.
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Response from MiniMX
Hello, We have no message from you at the address [email protected] or via our live chat regarding your part issue. If you have anything to declare about a received part, you can contact our after-sales service. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
I ordered rim protectors to dismantle my wheels, completely useless purchase as they were pierced from the first use and worse damaged rim for the occasion... I didn't put 'very bad' because minimx responded quickly by offering me a 5% discount on my next order... but still not happy with this purchase.
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Response from MiniMX
Hello, We understand your dissatisfaction, that is why our sales team offered you a gesture on your next order. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Punctured inner tube...
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Response from MiniMX
Hello, we invite you to directly contact our customer service to have your inner tube inspected. Best regards, the MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Problem with my package crushed product
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Response from MiniMX
Hello, Did you make a reservation with the carrier to have the condition of your package checked by the Colissimo delivery person? If your deco kit is damaged, we still invite you to contact our customer service directly. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Poorly explained since the product does not fit, deaf dialogue by email not at all commercial!!
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Response from MiniMX
Hello, Our customer service responded to you very precisely: 'your line fits on the outside of the cartridge, (the line will be on your cartridge = 38mm), if the line fits into the cartridge that would be = 31mm' We cannot be more precise than that. If however the product does not suit you, you can of course return it for a refund. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Easy order, fast shipping, deplorable after-sales service. Impossible to claim the warranty, no more response from customer service.
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Response from MiniMX
Hello, On the contrary, you received a response from our after-sales service. You have a startup to do and adjustments to check. Your engine is fine, you need to adjust the carburetor and check the valve settings as recommended in the user manual received with the motorcycle. There are video tutorials on our site explaining how to make these different adjustments, if needed our services are available to inform you. Best regards, The MiniMX team
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