Customer reviews of MiniMX

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 27 545 published reviews

Summary of reviews

The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.

2 star reviews

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A
Acheteur Vérifié
Rating: 2 out of 5
Very disappointed because I ordered the plastic kit corresponding to the deco kit and a sticker does not have the shape adapted to the fairing
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Response from MiniMX
Hello, Our customer service has communicated with you regarding your deco kit, we do not quite understand why you say it is difficult to reach us? It happens that the deco kits on the ends do not have the same finish as the adapted plastic, for that you just need to cut. That is why our customer service made you a proposal. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Too poorly done. Pages that open without interest
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Response from MiniMX
Hello, We do not quite understand the problem. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Cylinder head gasket received of the wrong diameter, moreover the photos do not correspond to the item (and yes they are non-contractual, strange for online sales). Customer service told us that the gaskets were adaptable, how to adapt a diameter of 54 on my head in 52 and they tell us to re-drill holes in the right place. However, we ended up being reimbursed but it is still not serious for 'pros'
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Response from MiniMX
Hello, As our service indicated to you directly by phone, tests having been done by our technical service, what you received is compatible with your engine. You did not wish to place your gasket, so we refunded you and you also kept (therefore for free) the gasket you received. It is therefore very surprising to see your rating and your comment given that you have a free part and that our service assured you of the installation. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Despite the precautions I took while reading the recommendations on the site, I ordered a rim that cannot fit on my son's YCF 50 A. The rim is indeed 10", the axle 12mm. However, the brake disc cannot fit, and even if it could be installed, the brake disc support of 76mm hits the caliper guide... and this even using the appropriate spacers... and anyway the brake disc could no longer fit in the caliper. In short, this wheel is not compatible with a YCF 50A.
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Response from MiniMX
Hello, We are very surprised by your opinion. Indeed, if you had read well, as you state, firstly we ask you to measure your wheel axle (in the item description), which you did not do since you ordered a rim with a 12mm axle and YCF mounts its bikes with a 15mm axle. Secondly, as stated in the item description, the rim you chose is compatible with CRZ Kiddy, Bastos 70cc/90cc Mini, Gunshot 88cc or D1 Apollo Motors, at no point do we specify that it is compatible with a YCF 50A. Thirdly, rims for YCF 50A are specific and you need a YCF rim and not another. We remain at your disposal. Best regards, The MiniMX team.
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Acheteur Vérifié
Rating: 2 out of 5
My order was blocked because a reference was missing. No message to inform me. The person I spoke to on the phone to find out what was going on was really unhelpful and even hung up on me because I insisted on canceling the missing reference so that my order could be shipped. Result: the weekend ruined because no parts to ride after 10 days.
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Response from MiniMX
Hello, According to our general sales conditions: Orders are prepared within 12 to 72 hours (excluding orders placed on weekends and public holidays). Depending on available stock. If a part is no longer in stock and the restocking time exceeds 72 working hours, our customer service will contact the customer directly by phone. Your order was shipped on 08/10/2018 because despite our best efforts your spark plug did not arrive within the maximum shipping time we guarantee. It is not at all our practice to hang up as you state, especially to unblock an order, we believe there is a misunderstanding on the subject. We remain at your disposal. Best regards, The MiniMX team.
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Acheteur Vérifié
Rating: 2 out of 5
Very good site, maybe lacking more choices in some categories otherwise top.
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Response from MiniMX
Hello, All year round we work on our product ranges today more than 3600 references are offered on the minimx site, which is more than 60000 products available. Best regards, The MiniMX team.
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Acheteur Vérifié
Rating: 2 out of 5
Lack of precision on the items, order received does not correspond to the desired items.
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Response from MiniMX
Hello, In order to improve the information on our item sheets, could you give us more details on what may have misled you about the selected products? We remain at your complete disposal by phone, email, or via online chat. Best regards, Mini Mx.
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Acheteur Vérifié
Rating: 2 out of 5
Well received on time, nothing to say about the delivery, but regarding the quality of the piston, sorry but I am not satisfied at all, quality more than mediocre, very bad alloy.
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Response from MiniMX
Hello, These are original pistons directly from the manufacturers. There are no others. We remain at your disposal. Best regards, The MiniMX team.
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Acheteur Vérifié
Rating: 2 out of 5
Disappointed, I ordered a Vparts selector and received a CRZ selector, I hope to be satisfied with my next order otherwise I will not order from this site again.
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Response from MiniMX
Hello, Don't worry, it's the same type of product, same quality, same size, it's standard. We remain at your disposal. Best regards, The MiniMX team.
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Acheteur Vérifié
Rating: 2 out of 5
Package delayed by a week while I had chosen the delivery option in 2-3 days to my home, thank you.
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Response from MiniMX
Hello, The engines arrived on 13/07, you were informed of the restock date. Your engine therefore left on 13/07 for delivery on 16/07. We remain at your disposal. Best regards, The MiniMX team.
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Acheteur Vérifié
Rating: 2 out of 5
Following an order error, I requested to cancel the order, I was told that the package had to be received to make a return which cost me 15.65, so not great...
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Response from MiniMX
Hello, When orders are shipped, we cannot intercept them and therefore stop the delivery. You did not need to pay for your return, but simply refuse your delivery. Best regards, The MiniMX team.
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Acheteur Vérifié
Rating: 2 out of 5
Correct.
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Acheteur Vérifié
Rating: 2 out of 5
Good products, bad delivery.
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Response from MiniMX
Hello, What happened with your delivery? The tracking indicates a receipt 48 hours after your order was placed. We remain at your disposal. Best regards, The MiniMX team.
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Acheteur Vérifié
Rating: 2 out of 5
Missing parts in the order, no news from the site.
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Response from MiniMX
Hello, Unless we are mistaken, we have not received any return after sending our after-sales form. Did you receive it? Best regards, The MiniMX team.
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Acheteur Vérifié
Rating: 2 out of 5
They sent me the wrong items, I returned them with a return label at the beginning of the week to explain the error and especially I need the items I ordered quickly but I don't know when they will arrive. And I hope that the return shipping costs will be refunded. Unfortunately, I have no news from anyone.
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Response from MiniMX
Hello, We are sorry for the inconvenience. We will resend your rims as soon as possible. Best regards, The MiniMX team.
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Acheteur Vérifié
Rating: 2 out of 5
The site is well made, however, the green scoops are missing due to a stock shortage, which I can understand, but no one told me and basically, it's up to me to contact the site to find out what's going on, and I end up with a multicolored bike that is not pretty at all for the moment, so I hope to receive them before June 29 for my son's birthday, the foam protector does not correspond to the model of the ordered bike, moreover, I sent a message to find out if the bikes arrived assembled, I was told the next day that only the fork and the wheel were included. So far so good. So I thought cool, it's easy and I ordered, and upon receiving the bike surprise I received the basic Bastos L50 and some stickers, and that's less funny, I have to peel off the stickers and properly stick the new ones, when you've never applied a sticker it's super laborious and the final result is not great so I would have known... In summary, on the site when you see a bike and buy it, you expect to receive what you ordered!!
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Response from MiniMX
Hello, Indeed we are out of stock on the green scoops. You should have been informed by email of this shortage (check your spam) but we did not want to block the order because ultimately it is the bike that is most important. Your green scoops are on backorder and will be shipped to you immediately after they return to stock. These are imported products that sometimes take longer to come back. We remain at your disposal. Best regards, The MiniMX team.
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Acheteur Vérifié
Rating: 2 out of 5
Very poor quality
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Response from MiniMX
Hello, These are the original YCF levers provided by YCF. Unfortunately, we do not have a higher-end product to offer in the catalog for your 50A. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Good site but there has been some slacking lately, I received a gasket kit with broken gaskets and my friend had the same issue.
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Response from MiniMX
Hello, Have you made a request to our services? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Base gasket poorly calibrated, the 4 holes were not well sized... Cylinder head gaskets similarly poorly machined... The rest of the parts are fine but disappointed with this
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Response from MiniMX
Hello, Do you have a Gongyu bull type engine for the gaskets? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
The site is good but I ordered a spark plug and an accessory is missing, and I am waiting for a response from you. I am quite disappointed.
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Response from MiniMX
Hello, What is missing from your spark plug? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Average
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Response from MiniMX
Hello, Can you specify your opinion on this product? We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
I asked for an assembly plan for a chain roller + fixing and I am still waiting
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Response from MiniMX
Hello, We do not provide an assembly plan for chain rollers. If you have difficulties installing certain parts, please contact our technical service who may be able to help you or a nearby motorcycle garage. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
I am disappointed because everything I ordered was too small, the sizes are poorly indicated and on top of that, the return is charged to the customer. I spent over 20 euros for the return of the goods. I don't think I will order from this site again.
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Response from MiniMX
Hello, A size guide is available online to facilitate your choice. We cover the return costs in case of a preparation error on your order. In your case, the order is compliant, we currently do not have the possibility to offer returns to our customers like SARENZA. We remain at your complete disposal at 0972390537. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
The items are more or less damaged, even very damaged
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Response from MiniMX
Hello, What problem did you have with your order? We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Fast delivery but regularly unpleasant surprises with the parts
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Response from MiniMX
Hello, What problem did you encounter with your order? We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Not practical to search for parts on the site despite the model
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Response from MiniMX
Hello, What difficulties did you encounter? If you need help, we remind you that you can contact us by email, phone, and live chat. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Very good
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Response from MiniMX
Hello, How can we help you? We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
A lot of progress to be made. Extremely long delays.
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Response from MiniMX
Hello, We apologize for the additional delay of 5 working days before the shipment of your order, due to a supply delay from one of our suppliers. Remaining at your complete disposal, Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
It could be better
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Response from MiniMX
Hello, How can we help you? We remain at your disposal. The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Overall correct prices, however if you find a manufacturing defect on a part after unpacking it, (which is generally the case), do not expect a refund or a credit! Between sellers in denial (while all parts of the series have the same defect) and your unusable part, it will just end up in the trash and you will have lost your money. Customer service needs serious improvement....
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Response from MiniMX
Hello, What problem did you encounter? Because you can return a product that does not suit you within 14 days after receipt. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Until my last order, MiniMX satisfied me, but during my last order I was not happy because I was missing a vshock shock absorber which costs 79 euros after all
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Response from MiniMX
Hello, The investigation seems to show that you experienced a problem during your delivery. A complaint has therefore been made to the postal services to resolve the issue. We are sorry for the inconvenience you have experienced, we will do our best, as quickly as possible, for you to recover the missing part, despite the fact that the problem comes from the postal services and in no way from our shipping service. Thank you for your understanding. We will get back to you as soon as possible. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
First order and here I am not receiving the right package, it took me several weeks or more to get my package
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Response from MiniMX
Hello, We are waiting for you to post, thanks to the prepaid slip, the received order. Once done, we will resend your order express. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
The site itself is good
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Response from MiniMX
Hello, We have sent you an email for our after-sales service, to resend you the products that may have been damaged during transport. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
I did not receive the expected product (tire sizes), response from MiniMX is that these are the new sizes, while on other sites there is no problem...
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Response from MiniMX
Hello, The products we sell meet current standards. If a product does not suit you, you can return it for a credit or refund. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
This site is really perfect but I had to wait 1 week for my order while I was told 48h
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Response from MiniMX
Hello, Your order was shipped on the 5th, for receipt on the 9th according to your choice of delivery colissimo in 48/72h business days. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
The site itself is very well done
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Response from MiniMX
Hello, What is the problem with your MikUni Vm24 carburetor? Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Excellent site but the preparation of orders needs to be reviewed.. 4 orders = 4 problems, it's a shame.
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Response from MiniMX
Hello, We have sent you an email for our after-sales service. We invite you to respond to it, so that our after-sales service can process your request as soon as possible. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Still not received my delivery since my order on March 22... it was stated on your site delivery in 72h??? disappointed with the deadline not respected!!!
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Response from MiniMX
Hello, Your motorcycle was shipped from our warehouses on 23/03. The maximum 72h deadlines are guaranteed in mainland France. You are a resident of Switzerland, which requires customs clearance for your vehicle. Swiss customs can sometimes take several days to verify products depending on their workload, which automatically delays delivery. We are sorry for this inconvenience, despite the fact that we shipped your order on time. We remain at your disposal. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
Customer service and 'mechanic' the worst I have ever seen from a bad faith to all evidence
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Response from MiniMX
Hello, We are getting back to you after the exchanges you may have had with our various services. The CRZ you purchased was a display model, second-hand after various tests. The motorcycle is sold as is, with a reduction of more than 600 euros compared to a new model. It is a motorcycle that has no more than 2 hours of engine use. You also have it with large wheels, which is a commercial advantage. But if the large wheels do not suit you, we offered to take them back and send you the 12/14 wheels, which you never followed up on. Best regards, The MiniMX team
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Acheteur Vérifié
Rating: 2 out of 5
The site is good with almost everything I need.
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Response from MiniMX
Hello, We are sorry that you had to wait to receive your order. Our shipping service is doing everything possible for you to recover your order as soon as possible. We remain at your disposal. Best regards, The MiniMX team