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G
Rating: 2 out of 5
Well arrived but arrived broken...
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Customer reviews of MiniMX
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 27 545 published reviews
Summary of reviews
The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
2 star reviews
Reset filtersN
Rating: 2 out of 5
Could be improved
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Response from MiniMX
Hello, just send us an email at [email protected] for this kind of problem, we apologize for the inconvenience. I look forward to hearing from you. Have a nice day :)
M
Rating: 2 out of 5
easy navigation on the site
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Y
Rating: 2 out of 5
Hello, to give my opinion, the information about the parts is top-notch on the site as well as on the phone. Ordered on Friday evening, picked up at the store on Monday, so everything went well at that level. However, the clutch lever broke on its first tightening. The 30 cm hose ordered was received as one of about 8 cm and not the right diameter. The clutch cable is way too short, and the accelerator cable is way too long. Having to readjust new cables... not great. The exhaust cartridge was delivered without the tightening collar. The site's hours are not up to date. The website is very slow. 600 euros of order, not a loyalty point, not a sticker. That's my opinion, thank you.
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Response from MiniMX
Hello, we take good note of your feedback and will try to improve these various points. If the hose is too short, please let us know during your next order, we will take the necessary steps. We have a selection of gifts in the cart, you just need to select so that our colleagues in preparation have the line with the chosen reference. As for loyalty points, they are credited when the order is delivered, that is J+15. I have just forced the status of your order, they are now available. Hoping to see you again soon and we will try to better satisfy you. Best regards, Mini MX
G
Rating: 2 out of 5
Very responsive after-sales service but not very understanding, I was disappointed as I wasn't asking for much.
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M
Rating: 2 out of 5
There are items that are not compatible at all, they say yes and I am refunded less than what I paid, not possible.
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Response from MiniMX
Hello, the complete wheels fit the CRZ ERZ 150/250 models. We have indicated the measurements to verify compatibility. Regarding your refund, you used a discount code, which is why the refund is lower than the product's catalog price. Best regards, Mini MX
B
Rating: 2 out of 5
Order well received, too bad the parts are of poor quality.
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N
Rating: 2 out of 5
We were delivered a brake cable while we ordered an accelerator cable. I leave it to you to check and perhaps correct your preparation error...
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T
Rating: 2 out of 5
The site is very good but the after-sales service is lacking. I have a problem with the quad's battery that I just bought and I'm still waiting for a response. I find it regrettable knowing that I am not a passing customer; I have purchased 6 vehicles from Mini MX.
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Response from MiniMX
Hello, please excuse us for the delay, I will forward this to the after-sales service immediately so they can handle it as quickly as possible. The necessary steps will be taken today. Please do not hesitate to contact us by phone in such cases; our goal is certainly not to let after-sales service linger. Best regards, Mini MX
A
Rating: 2 out of 5
The site is nice and clear, the delivery is correct, but unfortunately my last order did not satisfy me.
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A
Rating: 2 out of 5
Terrible delivery!! My package was not delivered to the initially planned relay. It finally arrived 28 km from my home via Chronopost, which makes almost 60 km round trip, and this without any explanation. It's lamentable from a carrier like Chronopost!!
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A
Rating: 2 out of 5
Package tracking can be much better.
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Response from MiniMX
Hello :) We did everything we could to ensure that your package was delivered to you, but you chose home delivery with the address of a relay point, which caused problems with the carrier.
A
Rating: 2 out of 5
My package arrived damaged and I was missing an item.
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Response from MiniMX
Hello, my colleague has responded to your request, we are waiting for your news to resolve this as quickly as possible, even if it is the carrier's fault who is not careful with the packages, we sincerely apologize. See you soon.
A
Rating: 2 out of 5
Wiring harness needs to be redone from A to Z. No indication that the original harness does not fit without modification on the coil as well as on the kill switch. The electrical diagram is not adapted at all. This is the second time I buy a complete ignition (CDI, coil, ignition, and harness) and the second time everything needs to be redone.
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Response from MiniMX
Hello, these are universal harnesses, and the technician called you to explain how to connect it. We are dealing with Dirt Bikes; it is not like the Yamaha or KTM catalog, for example, and we are here to explain if you need. Have a nice day and see you soon :)
A
Rating: 2 out of 5
Every order was very good, I ordered bearings and I asked if they were good, and they cannot fit on my wheels...
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Response from MiniMX
Hello :) What is the problem with the bearings?
A
Rating: 2 out of 5
Delivery delay, having taken 24/48h since my order was urgent.
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Response from MiniMX
Hello, your order was delivered in 72h to the relay point of your choice with the GLS carrier. I invite you to opt for Chronopost delivery in 24h when your order is urgent. Have a nice day :)
A
Rating: 2 out of 5
The model received does not match the announced model.
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Response from MiniMX
Hello, I invite you to contact us if you did not receive the correct CDI, but I do not see any email from you. Have a nice day.
A
Rating: 2 out of 5
I didn't receive the same tire as in the photo ...
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A
Rating: 2 out of 5
My package still hasn't arrived, it was supposed to arrive two days ago
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A
Rating: 2 out of 5
Hello, order received, but the tire carcass is all twisted and deformed, poor storage! And not the model ordered?! photo
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A
Rating: 2 out of 5
Product description really bad, the word adaptation needs to be reviewed. A product that is said to be adaptable on certain motorcycles means for me some holes to make or something basic and not starting to cut or having to make parts to be able to fix it
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Response from MiniMX
Hello :) it's the same principle of the word adaptable... you ordered a stabilizer kit developed by YCF for their motorcycle. If you don't have a YCF motorcycle, it is normal that it needs to be adapted to your motorcycle .. For any advice, the technician will be happy to help you over the phone. Have a nice day
A
Rating: 2 out of 5
Following the purchase of a 125 mx quad, some disappointments: the black and white handlebar mouse has a big yellow stain, I noticed a socket to charge the battery but no charger provided, instructions only in English and I think globally for several quads because the assembly instructions do not match exactly with the provided elements and especially a problem with the drum, I think a machining issue but which completely prevents the use of the quad. I have reported the information to customer service and am waiting for a response from them, hoping to receive a replacement part very quickly..
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Response from MiniMX
Hello :) you only informed us about your brake problem and the technician called you back within the hour to resolve the issue. It's a motor quad, there is no socket to charge the battery. If you have difficulties during assembly, just call us and we will help you as we did yesterday. It's the manufacturer who makes the instructions, not us unfortunately. Have a nice day :)
A
Rating: 2 out of 5
I received the engine gaskets broken, the casing was pierced
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Response from MiniMX
Hello :) if you have a problem with your order, just call us and send us an email, we always remedy the situation. I look forward to hearing from you, have a nice day
A
Rating: 2 out of 5
The clutch cable that should go on a motorcycle in gear does not fit at all, it is too short once in place
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Response from MiniMX
Hello :) if you have a problem with an order, call us or send an email, we are very available. From what I see on your order, you received the ordered cable. I look forward to hearing from you
A
Rating: 2 out of 5
I wanted to cancel my order and directly after placing it sent an email but I never received a response and everything was shipped
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Response from MiniMX
Hello :) we did not receive an email from you otherwise we would have of course canceled the order. We have no interest in having dissatisfied customers. Customer service opens at 9 am, just call us in such cases. Don't hesitate to contact us to resolve the issue. Have a nice day
A
Rating: 2 out of 5
Low quality head gasket
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Response from MiniMX
Hello, it's a standard head gasket for YX engines, if you are not satisfied with a product you can return it and we will gladly refund you. Have a nice day and see you soon :)
A
Rating: 2 out of 5
I only received the scratched fairings, in a garbage bag...
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Response from MiniMX
Hello, we do not ship products in garbage bags.. If you have a problem with the received item, call us to discuss it and send us an email with photos, we will be happy to respond to you. Have a nice day and see you soon :)
A
Rating: 2 out of 5
Product not corresponding (not suitable?) for the vehicle while it was specified compatible... No technical sheet for the vehicles. Only the chat works during office hours... Too bad, this has happened several times (3 times). That I order various products and always something. Disappointed...
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A
Rating: 2 out of 5
The site bugs a lot to the point that I can't remove purchases from my cart and therefore can't place an order, the motorcycle I bought on this site two weeks ago has an electrical manufacturing problem and my inner tube is dead due to quality negligence, very happy at first but ended up being very disappointed!
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A
Rating: 2 out of 5
I did not receive my valve adjustment shims while I ordered them, I received everything else but not the shims. I sent them an email and no response, thank you!
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Response from MiniMX
Hello :) we replied to you this morning, sorry for not responding on Sunday :) Have a nice day
A
Rating: 2 out of 5
Hello, when I ordered on the site there was a Monster deco kit offered and nothing at delivery
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Response from MiniMX
Hello, I think you simply did not select the gift because it does not appear on your order, during the next time do not hesitate to call us, we will add it with pleasure. Have a nice day :)
A
Rating: 2 out of 5
I am waiting to be contacted
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Response from MiniMX
Hello, I left you a voicemail, don't hesitate to call us back. Have a nice day
A
Rating: 2 out of 5
The site is not too badly done. A missing product. Another received does not match the description. They do not give me any information if I can have the right product. The customer service leaves much to be desired. In short... not very serious.
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Response from MiniMX
Hello :) There was a preparation error on your order, which can happen. A return slip and a refund have been made so that you can reorder after being refunded. We are very serious indeed and handle all customer requests as you may have noticed. A human error in preparation can happen. Have a nice day.
A
Rating: 2 out of 5
Hello, After receiving the item, it turns out that I have no ignition despite the correct connection and assembly of the ignition.
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A
Rating: 2 out of 5
No help provided during my request for the desired part, so it is not the right one we received...
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Response from MiniMX
Hello :) What is the problem and how did we exchange? If we made a mistake, it can happen, just contact us. We are very available on chat, by email, or by phone from Monday to Friday from 9 am to 6 pm. I look forward to hearing from you.
A
Rating: 2 out of 5
I can't start the motorcycle.
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A
Rating: 2 out of 5
Site okay.
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A
Rating: 2 out of 5
Fast delivery but not in line with what I expected!
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A
Rating: 2 out of 5
No tracking.
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Response from MiniMX
CA410632895FR Hello :) Your tracking is indeed available on the post office's website :)
A
Rating: 2 out of 5
A bit disappointed, I ordered the exhaust for a 2023 LX drift 150 with frame 801 like the exhaust but impossible to mount it correctly because the frame interferes...
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Response from MiniMX
Hello :) I am sorry if there was an incompatibility, the world of Dirt bikes is quite particular and the parts are not all plug and play unfortunately, and it is better to ask us in advance for this kind of thing. Do not hesitate to send an email to customer service at [email protected] so that the after-sales service can help you. Have a nice day.