The store consistently delivers quick and reliable shipping, with many customers noting fast delivery, on-time arrivals, and well-secured packaging that protects the products during transit. Product quality and performance are highlighted across reviews, including well-made motorcycles and quads that start reliably and run well, along with positive impressions of fast, responsive customer service and helpful support. The shopping experience is supported by accurate product matching and easy ordering processes, with several customers praising repeat purchases, helpful staff, and clear information that facilitates assembly and setup. Overall, customers repeatedly commend the site’s reliability, responsive assistance, and the solid value and satisfaction from their purchases.
Buying a wheel for a motorcycle that is 1 month old, unpleasant customer service, moreover I cannot sell it since the identification plate is not the right one according to customer service, a motorcycle purchase more than regrettable.
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Response from MiniMX
Hello, The wheel truing is indeed not guaranteed as it must be checked and tightened before use, but we have sent you a complete wheel from our workshop. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
I ordered on June 10, plus delivery the next day before 1 PM, I still haven't received anything, not even the package was sent.
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Response from MiniMX
Hello, You ordered on Friday the 10th at 4:30 PM, an order with delivery before 1 PM must be placed before 1 PM, moreover we deliver on business days from Monday to Friday. According to the package tracking, it left on Monday the 13th and was delivered on the 14th, so within the delivery times. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
It's just the delivery times that are really not correct at all, but nothing to do with the great quality of the site.
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Response from MiniMX
Hello, We apologize for this inconvenience. As a reminder, our deliveries are made on business days, your order left on Friday the 3rd, and since Monday the 6th was a holiday, the delivery was delayed and you were delivered within 48 hours on business days, in accordance with GLS delivery times. Best regards, Mini Mx.
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Acheteur Vérifié
Rating: 2 out of 5
It is never, I repeat never the right part. Every time I order, the part does not fit my motorcycle.
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Response from MiniMX
Hello, We apologize for this inconvenience, Dirt Bike parts are adaptable, you need to refer to the technical data of the parts to identify those that can fit your model. Customer service is at your disposal by phone at 09.72.39.05.37, by email at [email protected], or by chat via the site. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
I bought a stand, it does not correspond at all to the original dimensions, quite disappointed.
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Response from MiniMX
Hello, We apologize for this inconvenience, Dirt Bike parts are adaptable, you need to refer to the technical data of the parts to identify those that can fit your model. Customer service is at your disposal by phone at 09.72.39.05.37, by email at [email protected], or by chat via the site. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
Wrong size of the front tire.
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Response from MiniMX
Hello, Did you receive a different size than what you ordered, or did the ordered size not meet your needs? Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
A very pleasant customer service by chat and phone! But I ordered 2 days ago and my order is not moving... Payment has been processed but still no preparation!
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Response from MiniMX
Hello, We are sincerely sorry, it seems to be a bug in our system, we are doing our best to unlock your order as soon as possible. We will get back to you as soon as possible. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
Order placed on 27.04.2022, package still not received on 04.05.2022 for a Colissimo 72 hours, I have known faster...
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Response from MiniMX
Hello, Your order was placed on 28/04/2022. It seems that Colissimo indeed had a problem with your shipment, it should be delivered. One of our customer service representatives will open a dispute and contact you by email as soon as possible. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
Regarding the valve shim set, everything is correct. That said, I had ordered a 125 YX engine with this set which never came to fruition, due to a gearbox problem. Gears 2, 3, and 4 do not engage, certainly a problem with a bent selector fork, or the gearbox shaft is damaged. I asked to have an engine sent back to me, but customer service is drifting onto other matters. "No refund" nada! We'll see if someone can repair it for me, but frankly very unhappy with Minimx, although there may be potential, but not for the purchase of a complete engine. From now on, I will certainly order from the site, but no more complete engines. To whom it may concern.
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Response from MiniMX
Hello, Gearboxes are not guaranteed, the APV service tried to identify with you the parts that would be defective in order to possibly make a commercial gesture; this depending on the part or parts in question. To date, we are still waiting for further investigation on your engine. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
I still haven't received my package, it is 10:53.
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Response from MiniMX
Hello, Our deliveries are made on business days, your order was placed on Friday 22/04 at 15:34, (for delivery the next day before 1 PM, you must order before 1 PM) so your order will be shipped today for delivery tomorrow. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
I didn't like it because it took 3 weeks for my order to be processed and I had to send a message myself to get things moving because I was forgotten.
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Response from MiniMX
Hello, We are sincerely sorry, this is an IT problem beyond our control. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
Missing the complete gasket set so I had to buy one additionally.
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Response from MiniMX
Hello, If a part is missing from your order, it is necessary to contact us by email at [email protected]. Additionally, we cannot find an order for another gasket set. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
Hello, when I want to reconnect to my account, it tells me that the password is incorrect, so I click on (forgot password), I send the recovery email and I click on it directly after receiving it and it tells me the link is no longer valid.
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Acheteur Vérifié
Rating: 2 out of 5
Perfect phone relationship but since my order placed on 03/04 delivery at 50€ for 24-48h... We are on 11/04 and I still haven't received anything...
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Response from MiniMX
Hello, Motorcycles are delivered by appointment, the average observed delay is 48/72 business hours for vehicle delivery, this delay is not guaranteed, it results from an average of deliveries contacted in mainland France over a calendar year. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Very fast delivery, however, 3/4 of the parts do not fit my motorcycle contrary to what the site says...
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Response from MiniMX
Hello, Dirt bike parts are adaptable parts, you need to check that their specifications match your model. Do not hesitate to contact customer service for additional information on compatibility, also know that you can return incompatible parts via the link at the bottom of the page. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Not well described. Received only 1 bearing instead of a pair... No dimensions and in the end, 3/4 do not fit.
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Acheteur Vérifié
Rating: 2 out of 5
Impossible to criticize.
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Response from MiniMX
Hello, Please note that we do not control the validation of reviews. As a reminder, you have two spaces to give your opinion, the space concerning the company (Brand Review), your order experience, its compliance, delivery... etc., and a space dedicated to your opinion on the product, in order to clearly distinguish the two. Your review was moderated by AVIS VERIFIES and not by Mini MX because it was given in the space concerning "the company" and only about the product: "Too fragile", you just needed to put this rating and review in the section dedicated to product reviews. The rules of "AVIS VERIFIES" are subject to AFNOR standards which constitute legally mandatory standards for companies, in order to apply various rules aimed at ensuring the reliability of methods for collecting online consumer reviews, as well as their processing and restitution. Please note that you can return the item if it does not meet your expectations. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
I will not comment on the items, as to date I have not received them. Order placed on the site with a delivery address at the post office in my city, the site shipped the items in my name with the post office address without specifying post restante. Result, the package was returned to the sender due to not having the correct name for the right address. Refund processed by Mininx without delay. Order renewed on the site with delivery address at a relay point, to be continued.
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Response from MiniMX
Hello, Delivery addresses and instructions are managed electronically, automatically, based on the choice you make when selecting delivery and the address you provide. We are sorry that La Poste did not keep your package, however, we are not responsible for delivery organizations (as stated in our T&Cs). Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
Motorcycle bought from Mini Mx and impossible to get the right parts.
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Response from MiniMX
Hello, Dirt Bikes have adaptable parts, our site provides product sheets with technical information to allow you to compare them with the parts of your machine. If you need it, customer service is at your disposal. Best regards, Mini Mx.
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Acheteur Vérifié
Rating: 2 out of 5
Fast delivery, but the package was in poor condition. A small part was broken. I had to negotiate and especially put pressure on the seller (thanks Paypal) to get this part back which is not expensive but is hard to find. Customer service is very unpleasant.
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Response from MiniMX
Hello, we are sorry for this unfortunate experience you encountered. Unfortunately, it happens that, despite our careful packaging and a very strict specification provided to carriers, packages are 'mistreated' which can explain why some items arrive damaged. You did not 'put pressure', the customer service offered you a voucher, you refused and chose to receive the broken part directly, and therefore it was sent. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
Return at the customer's expense. For a helmet that is slightly too small, as I am between two sizes, I had to pay 14€. Despite my intention to reorder the same helmet one size up. Effort needed on equipment, especially those subject to size choice. Or in the context of exchanges. Best regards
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Response from MiniMX
Hello, Indeed we do not have a free return offer for products. We hope to offer our customers a different offer, we are working on it. We hope, however, that the preparation and delivery service met your expectations and remain at your disposal. Best regards, Mini MX
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Acheteur Vérifié
Rating: 2 out of 5
Lack of precision on certain products. And still very important parts unavailable for months...
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Response from MiniMX
Hello, We do our best to ensure that product descriptions are as complete as possible. For branded products, particularly YCF and Nekken, we use the information provided by these suppliers. The availability of certain parts is still suffering from the aftermath of the global health crisis that has been ongoing for 2 years. We apologize for these inconveniences. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
I still haven't received my order
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Response from MiniMX
Hello, We apologize for this inconvenience, we invite you to contact customer service to open a dispute with the carrier as soon as possible. Best regards, Mini Mx
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Acheteur Vérifié
Rating: 2 out of 5
never received my order but refunded
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Response from MiniMX
Hello, Your order seems to have not been delivered by the post due to a problem with the address you provided, declared as
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Acheteur Vérifié
Rating: 2 out of 5
which prevented its delivery. Best regards, Mini Mx
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Response from MiniMX
Incorrect product description does not meet my request
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Acheteur Vérifié
Rating: 2 out of 5
Hello, After verification, the description is correct and specifies compatibility for 150 type CRF engines and you have a 150 type KLX. The compatible reference is this one: https://www.minimx.fr/fr/pieces-detachees-dirt-bike-pit-bike/4541-clavette-demi-lune-de-soupapes-moteur-150-160-yx-type-klx.html Best regards, Mini Mx
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Response from MiniMX
Plastic kit received bent in the packaging box, therefore it is damaged
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Acheteur Vérifié
Rating: 2 out of 5
Hello, We apologize for these inconveniences. If this has not already been done, our after-sales service will get back to you as soon as possible to remedy the situation.
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Response from MiniMX
The harness I ordered is defective and I didn't even get any gifts. Simon for the rest and good
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Acheteur Vérifié
Rating: 2 out of 5
Hello, For any technical problem, I invite you to contact customer service, they will take care of it quickly. Regarding the gift, you need to select the one you want during your order, it will be added directly to your cart so that when preparing it, it appears as a product to be prepared. Best regards, Mini MX
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Response from MiniMX
I received the damaged engine in the package, I request the broken parts that I received quickly, I asked for a small commercial gesture, a gasket for the gesture that they didn't even take into account, not cool for a 2 euro gasket
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Acheteur Vérifié
Rating: 2 out of 5
Hello, As you indicated, we have processed your request and quickly sent the damaged parts. The exhaust gasket as a commercial gesture that you requested was not possible because we do not have the part in stock. Best regards, the Mini Mx team
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Response from MiniMX
I am not really satisfied with my order on this site, I ordered an air filter with a diameter of 36 and I received one with a diameter of 42
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Acheteur Vérifié
Rating: 2 out of 5
Hello, We apologize for this inconvenience. We invite you to contact us by email at [email protected] so that we can take the necessary steps to correct our mistake. Best regards, the Mini Mx team
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Response from MiniMX
I paid an additional €11 for the delivery of my package that I was supposed to receive in 1 to 3 days but I still haven't received it as of today, 03/01/2022, and I can't even find out where my package is
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Acheteur Vérifié
Rating: 2 out of 5
Hello, We apologize for this inconvenience that is completely beyond our control. It seems that the carrier contacted you to modify the address but still cannot find you. You need to get back to us by email at [email protected] to open a dispute with the carrier. Best regards, the MiniMx team
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Response from MiniMX
Very disappointed, damaged motorcycle
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Acheteur Vérifié
Rating: 2 out of 5
Hello, If the product arrives damaged upon receipt, do not hesitate to contact our customer service by email so that we can take the necessary steps, as we did our best when you contacted us for the package tracking. Best regards, the Mini Mx team
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Response from MiniMX
Misleading product proposal.
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Acheteur Vérifié
Rating: 2 out of 5
Hello, The description is complete and indicates the characteristics of the product. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 2 out of 5
Wrong for the delivery
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Response from MiniMX
Motorcycle almost compliant with the description, arrived new with engine adjustment to be made, response from the
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Acheteur Vérifié
Rating: 2 out of 5
after-sales: you should have read the general conditions, do it yourself, it’s not a big deal or go see a professional. Otherwise, the motorcycle is beautiful and well finished for the price, just don't expect to take your child for a ride on the motorcycle right after assembling it, and don't count on any warranty or after-sales service either.
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Response from MiniMX
Hello, We apologize for this inconvenience. Indeed, depending on supplier arrivals, there are sometimes small differences independently of our will. Please feel free to contact our customer service so that they can find the information from our warehouse before your order. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 2 out of 5
I am satisfied with the delivery, however, the parts on the electrical side were connected the wrong way.
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Response from MiniMX
Hello, We apologize for this inconvenience. This is surely a small error at the factory. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 2 out of 5
Despite paying for a 24H delivery for urgent reasons, the delivery was 24 hours late.
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Response from MiniMX
Hello, We apologize for this inconvenience, our preparation services did what was necessary and prepared and shipped on the day of your order. The delay is due to the carrier, this is independent of our will. You have the option to contact our customer service at [email protected] to obtain a commercial gesture.
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Acheteur Vérifié
Rating: 2 out of 5
I gave two stars for the speed of delivery but I ordered a rim and there was a loose spoke that was removed, and the rim is scratched very disappointed for my first order
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Response from MiniMX
Hello, We apologize for this inconvenience. Please feel free to contact our customer service so that we can find a favorable solution to your problem. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 2 out of 5
The silencer cartridge received has an entrance that is too small, and according to your return policies, it is almost useless for me to send it back to you, moreover, the delivery was not made on time.
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Response from MiniMX
Hello, We apologize for this inconvenience. We invite you to contact our customer service by email at [email protected] if the product is not compliant, we will try to find a favorable solution to this problem. Best regards, the Mini Mx team
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Acheteur Vérifié
Rating: 2 out of 5
Customer service is very quick in their responses, however, I received the wrong package and I still have not received my personal package.
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Response from MiniMX
Hello, We apologize for this inconvenience and are trying to resolve your problem as quickly as possible, as you may have noticed. Unfortunately, we are dependent on the carriers. Please feel free to get back to us if necessary so that we can try to expedite the procedure if possible. Best regards, the Mini Mx team
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