★★★★★
based on 596 reviews published
Latest customer reviews
Perfect! Thank you!
Order came super fast. Product was exactly what was advertised. So happy to get this as sold out on actual site.
Amazing service
Very fast delivery to Canada The Jellycats are perfect!
My granddaughter loves her fairy house and we take it everywhere
5 star
Toy description was accurate, shipping was quick, and packaging was good. I love the new teddy, and so does my son, thanks so much!
The order arrived very well and quickly, and they keep you updated on the status of your order at all times.
Great! Thank you
Item received and in perfect condition considering how far it had travelled thank you
Shipped and received very quickly, wonderfully packed, and perfect condition. Highly recommend!
Arrived in good condition and very promptly
Top Quality
I received my order after 3 weeks even though the site indicates express delivery in a few days for the UAE. However, I paid 20 euros in delivery costs. And what's more, the package was delivered to the post office on the other side of town and not to my home, so I had to drive 30 minutes to collect it. In short, in any case, delivery to the UAE is long, be aware of this because it is not indicated anywhere when you place your order.
Great service fast delivery my daughter was very happy with her Jellycat bunny couldn’t find it anywhere else so am very happy thank you
This company was easy to work with. The product came just as ordered. I feel confident in ordering from this company again
Ok
Authentic products!
Wszystko zgodnie z opisem. Szybka wysyłka. Dziękuję
Easy to shop, lovely products, regular updates on dispatch and shipping, great service.
Great service. Received the item faster than expected
Very good 😍😀
The JellyCat charm was just as described and was shipped quickly.
Nice sandelz, quock delivery.
I received a dirtied product, but by working with customer service, was eventually able to get a partial refund.
Great
The delivery took time and also, the costumer experience very bad
My order had an expected range of delivery to May 5. On April 30 stopped getting updates. Did not get an update until May 6 and delivery was May 11 or 12. This date was past the event I needed this gift for so had to buy a substitute. Disappointed that delivery range was not accurate at all. Would not have purchased the puzzle if I had known it would be that late.
Fast delivery. Thank you !
Amazing product and fast shipping
Everything worked perfectly
Defensive customer service. Returns paid by the customer even within Europe. Misleading website and size guides. 'Family concept store' gives an impression of friendly, helpful and a company where your purchase is valued by the retailer. My very first email was met with a 'nothing is our fault- we can prove it with CCTV' style response. I'll be avoiding the hassle of shopping with this shop in future.
Shoes were great but the product description online did not clearly state that the size 7s were children's 7s, not women's 7s (in the UK we use this sizing, so I had no idea what the European sizing was)! I have no use for children's size 7 shoes. Being a buyer in the UK I had no idea I had just purchased the items from POLAND and in order to return the item for a refund I would have to pay the higher postage cost to return it back to Poland!
Took a while to arrive
Great service !
Item came as expected and even though it was international it came quickly.
Beautiful😊
Everything is great, thank you!
Love this store !
Very satisfied