★★★★★
based on 596 reviews published
Latest negative customer reviews
Item was missing from order and also received one item with 2 obvious faults
Item was as pictured. Shipping was quick considering it came to the u s from Europe.
Horrible shipping.
I received my order after 3 weeks even though the site indicates express delivery in a few days for the UAE. However, I paid 20 euros in delivery costs. And what's more, the package was delivered to the post office on the other side of town and not to my home, so I had to drive 30 minutes to collect it. In short, in any case, delivery to the UAE is long, be aware of this because it is not indicated anywhere when you place your order.
The delivery took time and also, the costumer experience very bad
Defensive customer service. Returns paid by the customer even within Europe. Misleading website and size guides. 'Family concept store' gives an impression of friendly, helpful and a company where your purchase is valued by the retailer. My very first email was met with a 'nothing is our fault- we can prove it with CCTV' style response. I'll be avoiding the hassle of shopping with this shop in future.
The product arrived too late and was unfortunately damaged
Beware This website has false advertisement!!! I placed an order paid for expedited shipping and was left with NO package! I contacted the company and they have an ai robot replying to my messages and got absolutely NOTHING resolved!
If I could, I would give 0/5. This site is simply a scam.
Very poor quality, the price is a scandal, and I received my order in 1 month. I'm not returning my dress just because I'm afraid of not having a dress anymore and never receiving a refund. The dress will serve as a costume..
The order was lost, it took 2 months to get to Israel, the support service did not respond, what is there to be happy about