Customer reviews of Mobellia

Delivery arrived with a manufacturing defect, a proposal of €50 discount which we obviously refused and since then no news for the replacement of the product.

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I have not yet received the entire supply.

Nothing to say about the product, I ordered two Bornéo deck chairs, however regarding the sales service I contacted to get a price for the shipping never got back to me after my requests. It's a shame!

Catastrophic service. Despite complaints that the goods are not there, the feedback takes forever and the portal is completely opaque. Unfortunately, I cannot recommend it.

I paid, there was a transit, then I was informed that due to a logistical problem the series is finished (available and purchasable on the site) I am waiting to receive a response and a refund

Hello, to this day the table has defects and after only a few months. Thank you for contacting us.

Good morning, actually I haven't received anything yet, among other things I realized I had chosen the wrong model and wanted to change it but I wasn't allowed to, I don't understand why since I still haven't received anything, there was plenty of time to make the change.. Kindly, if any responsible person wants to contact me. Thank you

I am missing the armchairs to receive, upholstery stained, sent email and received no response

I still have not received the order nor received any information

Very disappointed. The delivery does not offer the option to leave the heavy packages at the installation site. One of the legs has an obvious paint defect on the visible side and the supplied caps are the wrong size for the legs (profile 60x60x2 mm), making it impossible to assemble them. I am still waiting for a response from customer service.

I received the order damaged scratched what is the table

A package is missing from our delivery!

Incomplete delivery

We received our order with almost all items damaged. We sent an email with photos 5 days ago and still no response. For a purchase of over 5000 euros, I think the quality and service are lacking...

I do not wish to leave negative feedback on your site for now, but you can check my email and I will see depending on how you handle it.

I would like to return my products, they do not match my parasols. How to proceed?

I have not received anything

Problems with payment and the delivery arrived with a twisted deck chair. I am waiting for customer service to know the next steps regarding my issue.

Misleading - states has 10 seats with the table. Not clear that seats were not supplied, asked them to honour discount available at the time of the initial order as we now need to purchase chairs and they refused. Very poor customer service

Poor quality and no communication possible with your customer service, which is difficult to reach.

Serious delivery problems: - the carrier does not respect its commitment to specify the delivery day within a 2-hour slot - 3 out of 4 packages have been delivered - the carrier showed up the next day without warning - the carrier sent a link to reschedule the delivery but it does not work - the customer service of MOBELLIA contacted the carrier who does not know where the 4th package is - MOBELLIA is asking me to send photos of the packaging of the 3 delivered packages to identify the 4th one etc.

Terrible Customer Service. Order canceled WITHOUT MY AUTHORIZATION after informing that the last number of my phone was wrong. It took me more than 10 days to get a response. They offered a new shipment with a gift as compensation. I accepted. From the arrival at the CBL MURCIA agency on 20.05.26 of the new order until 08.06.26 they have not contacted me by phone. 19 days!!!! I had already requested the Cancellation on 25.06 and Confirmed again by email on 28.05.26. I am still waiting for the refund of my money. THEY DO NOT SPEAK SPANISH. Only French or English. I DO NOT RECOMMEND MOBELLIA. VERY POOR SERVICE AND EVEN MORE IF THEY DO NOT HAVE A PROPER COMMUNICATION WITH THEIR LOGISTIC OPERATOR. I know what I am talking about. I import and export throughout Europe.

very misleading thought you got the table and chairs, I thought I ordered 10 seater outside dining table and chairs and it was only the table delivered they should just show in the pictures just table without chairs, I paid £680 now just for a table, customer service is slow and emailed to change delivery address as it had my work down and not home address, didn't get changed and the table was delivered to my work address which I then had to get a van and get to my home address, as too big for a car, feel like the table is not worth that money, I only ordered as thought it was for the set, I now have to find 10 chairs to go with it, not happy at all and will cost to send back and no reply with emails so I'm stuck with it

We were advised that delivery would be 5-8 days from order however we have still not heard anything on when the furniture will be delivered. We are not very happy with this service

Beautiful product. The color of the cushions is slightly different from the photo, a bit darker.

I haven’t received my order yet

There is an impact on the table, I am really disappointed. I am waiting for a response for an exchange.

Damaged armchair

Unreliable delivery service and disrespectful customer service

I would have preferred another Mobellia model

Three weeks to receive my order, after paying 50 euros for shipping, three weeks have passed since I ordered it and I still don't have the table and chairs.

Living room composed of a sofa with scratches on the wood, 2 armchairs with exploded sides in the packaging, only the coffee table is correct. For a first order, very disappointed, damages due to very light packaging and handling. Short delivery time, but review the packaging for the high price of this furniture, after return we are waiting again for the delivery of the items hoping not to have any mishaps.

the large and heavy order was brought by a single carrier who did not have the strength to unload it from the truck by himself. my wife had to notify me and I was the one who unloaded it with the help of a friend...unacceptable service after spending 3600 euros on furniture. I made a comment on their website..they have not responded.

Very disappointing experience – Delivery not made and total lack of reliability. Mobellia order whose delivery was scheduled for February 27 in Sitges, entrusted to GEODIS then CBL, but never executed. I had organized my trip from Paris solely for this delivery, taking leave and organizing accordingly. Despite this, the delivery was not ensured and no reliable solution was proposed. The last email from Mobellia was on Friday at 4:48 PM (before the 5 PM closing) and confirmed that the delivery was indeed scheduled for that day. However, over the weekend, no additional information was provided since the services do not work. The following Monday, no follow-up, no call, and no message were sent to try to correct the situation or propose an alternative. The most problematic aspect remains the total lack of proactivity from Mobellia. No spontaneous information, no serious follow-up: if I had not insisted myself, I would have received no information. During my exchanges, I was even told that I would be called back, which never happened. Furthermore, the tracking indicates incorrect information regarding a delivery on February 23, which raises questions about the quality of the logistical tracking and the consistency of the communicated data. To this day, I am still waiting for: a clear explanation of this delivery failure firm commitments for a reliable redelivery with a realistic time slot a reachable contact person on the day of delivery a refund of the incurred costs Such disorganization is hardly acceptable.

I didn't receive anything because the courier doesn't deliver bulky goods

Really disappointing and frustrating experience. I bought a table that arrived damaged twice, a clear sign of total disinterest on the part of the company in checking the goods before shipping. It was only after a long and stressful wait, during which customer service never provided concrete answers, that it was finally picked up on September 8. The most serious issue, however, is that the refund of over 1,000 euros, which had been promised to me, was long and difficult to obtain. I was assured that it would be processed as soon as the product arrived at the warehouse, but after weeks of waiting without any clear communication, I had to insist to finally get my money back. Customer service was absent and unprofessional, never providing quick or reliable responses. An embarrassing situation, with a nonexistent level of communication that caused numerous inconveniences, both logistical and economic. This whole affair lasted two months, an absurdly long time to manage a return and a refund, especially knowing that the problem had been reported from the start. I absolutely cannot recommend this site to those looking for a calm and problem-free shopping experience. I hope this review will make the company reflect on how it treats its customers in the future. Really disappointing and frustrating experience. I bought a table that arrived damaged twice, a clear sign of total disinterest on the part of the company in checking the goods before shipping, and only after a long and stressful wait, during which customer service never provided concrete answers, it was picked up on September 8. The most serious issue, however, is that the refund of over 1,000 euros, which had been promised to me, was long to obtain. I was told it would be processed as soon as the product arrived in the warehouse, but after weeks of waiting without clear communication, I had to insist to finally get my money. Customer service was absent and unprofessional, never providing timely and reliable answers. An embarrassing situation, with a nonexistent level of communication that caused numerous inconveniences, both logistical and economic. This whole affair lasted two months, an absurdly long time to manage a return and a refund, especially considering that the problem had been reported from the start. I absolutely cannot recommend this site to those looking for a calm and problem-free shopping experience. I hope this review will make the company reflect on how to treat its customers in the future.

The table is defective. A chip on the top and the extension cannot be opened due to a twisted batten

AWFUL EXPERIENCE WITH RETURNING THE ITEM DUE TO MANUFACTURING DEFECT.

Order of a 3-seater sofa on August 5, delivery within 5 to 10 working days. Called on August 20 to find out where my delivery is as I need it for August 23. The person cannot answer me. Calls me back in the afternoon to say that there was a logistics problem, that they no longer have the product in stock. Does not offer me a concrete solution, I indicate that I absolutely need it. I decide to take a 2-seater armchair of the same brand so as not to be stuck for the 23rd. Tells me that she cannot make a commercial gesture, that she has no authority. Does not propose any other solution. I spent 200 euros more because I was put in a fait accompli, with the urgency of the date of the 23rd. While I ordered a 3-seater armchair; and the logistics problem is not my fault.