Customer reviews of Mobellia

Dear Richard,

Thank you for your review. We appreciate your feedback and understand that it's difficult to assess the quality of the goods until they are set up. If you have any questions or need assistance during the process, please feel free to reach out to us.

Best regards,
The Mobellia Team

Hello Franck,

We are sincerely sorry for the various inconveniences encountered with your order.

Regarding the delivery, our carrier normally allows for a delivery date to be agreed upon with the recipient. We regret that, in your case, this could not proceed as planned, particularly due to your vacation dates.

For the missing or defective covers, our after-sales service has indeed handled your request and, as you indicate, the necessary items have been sent to you so that your living room is finally complete and compliant.

We once again apologize for these inconveniences and hope that now that everything is in order, you are fully satisfied with your garden living room and can enjoy it under the best conditions.

Best regards,
The Mobellia team

Hello Alexandre,

We are sorry that the defect noted upon receiving your product may have disappointed you.

However, we would like to clarify regarding the handling of your request. A first commercial proposal of €50 was indeed made to you, which you were of course free to accept or refuse. Following your refusal, our after-sales service quickly proposed another solution, which you accepted and which resolved the situation.

We are therefore somewhat surprised by your comment indicating that you were left without news, since your file was indeed handled and a solution responding to your request was implemented.

We naturally regret the initial defect and hope that now that the situation is resolved, you can fully enjoy your product.

Best regards,
The Mobellia team

Hello Ana,

We are sorry that your order arrived with one of the screw washers missing and we apologize for the inconvenience caused.

Regarding the cushions, since they are not removable, you can easily clean them using a damp sponge with water and mild soap. We recommend letting them dry completely in the air after cleaning.

If you have any other questions or need assistance with your product, please do not hesitate to contact our after-sales service. We will be happy to help you.

Best regards,
The Mobellia team

Hello,

We are sorry for the inconveniences encountered upon receiving your furniture.

Following your request, a solution has been found regarding the scratch on the furniture and we have also replaced the cushion that was damaged.

We hope that everything is now in order and that you can fully enjoy your garden furniture.

Once again, we apologize for the inconvenience caused and thank you for your understanding.

Best regards,
The Mobellia team

Good morning Lara,

We are sorry for the inconvenience encountered with the delivery of your order.

After conducting a verification, we find that the entire order has been delivered. If, however, some items are still missing, we invite you to contact our after-sales service, which will be able to immediately verify the situation and provide you with the necessary assistance.

We hope everything is in order and that you can fully enjoy your products.

Best regards,
The Mobellia team

Hello Myriam,

We are sincerely sorry for the difficulties encountered with the covers of your Elba armchairs, especially since your previous experience with our products had given you satisfaction.

We invite you to contact our after-sales service so that our team can review with you the points you have raised and answer all your questions. If after-sales support is necessary, we will of course do what is needed to assist you and find an appropriate solution.

Please do not hesitate to contact us.

Best regards,
The Mobellia team

Hello Benoît,

Thank you for your feedback and we are pleased to know that your two Bornéo deck chairs meet your satisfaction.

Regarding your commercial request, we apologize if our response was not sufficiently clear. The deck chairs already benefited from a discounted price, and unfortunately, it was not possible for us to apply an additional discount on your order or on the associated costs.

We nevertheless understand your remark and will take it into account to improve the clarity of our exchanges.

We wish you to fully enjoy your Bornéo deck chairs.

Best regards,
The Mobellia team

Hello Bernhard,

we sincerely regret the inconveniences related to your order.

At the time of your order, our system indicated due to a technical error that the item was still available, although our actual stock was unfortunately already exhausted. The somewhat longer processing time of your request was due to the fact that we had to carefully check the stocks together with our logistics department to ensure that no item was actually available.

Unfortunately, this verification confirmed that the item was completely sold out. We can very well understand your disappointment and regret this situation, which was caused by an error in our inventory management system.

Of course, we have refunded the full amount of your order.

We would like to sincerely apologize once again for this unpleasant experience as well as for the longer processing time of your concern.

Best regards,
Your Mobellia team

Good morning Michela,

We sincerely apologize for what happened with your order.

At the time of purchase, due to a computer error, the product still appeared available on our site. In reality, only a part of the items that make up the living room was available and our logistics department had already started preparing your order. Subsequently, during preparation, we realized that some items were missing and that it was therefore not possible to ship you the complete living room.

We acknowledge that this was an error on our part and we sincerely apologize for the inconvenience and disappointment caused.

Since it was not possible to complete the order, we have processed a refund of the amount paid.

We apologize again for this inconvenience and thank you for your understanding.

Best regards,
The Mobellia team

Hello Rémy,

We are sorry that the table did not fully meet your expectations and for the inconveniences encountered.

Following your request, our customer service has taken charge of your file and the refund for your table has already been processed.

We hope that the solution provided has satisfied you despite this experience.

Best regards,
The Mobellia team

Hello Jean-Marc,

We are sorry to learn that the quality of the product did not fully meet your expectations.

Our customer service is of course at your disposal to examine any complaint regarding your product. Please do not hesitate to contact our after-sales service so that we can study your request and provide you with an appropriate solution.

Best regards,
The Mobellia team

Good morning Katia,

We are sorry for the inconveniences encountered with your order.

When you contacted us to request a model change, unfortunately your order had already been shipped and was in Italy. At that point, it was no longer possible to directly modify the order. However, it would have been possible to make the change by organizing the return and a new shipment, but the related shipping costs would have been at your expense, a solution that, unless we made a mistake, you did not wish to accept.

After conducting a verification, it also appears that your order was regularly delivered, albeit with a few days delay compared to the initially expected times.

We understand that this situation may have caused you disappointment and we sincerely apologize for the inconveniences caused.

Best regards,
The Mobellia team