Customer reviews of Mobellia

Hello Myriam,

We are sincerely sorry for the difficulties encountered with the covers of your Elba armchairs, especially since your previous experience with our products had given you satisfaction.

We invite you to contact our after-sales service so that our team can review with you the points you have raised and answer all your questions. If after-sales support is necessary, we will of course do what is needed to assist you and find an appropriate solution.

Please do not hesitate to contact us.

Best regards,
The Mobellia team

Hello Benoît,

Thank you for your feedback and we are pleased to know that your two Bornéo deck chairs meet your satisfaction.

Regarding your commercial request, we apologize if our response was not sufficiently clear. The deck chairs already benefited from a discounted price, and unfortunately, it was not possible for us to apply an additional discount on your order or on the associated costs.

We nevertheless understand your remark and will take it into account to improve the clarity of our exchanges.

We wish you to fully enjoy your Bornéo deck chairs.

Best regards,
The Mobellia team

Hello Bernhard,

we sincerely regret the inconveniences related to your order.

At the time of your order, our system indicated due to a technical error that the item was still available, although our actual stock was unfortunately already exhausted. The somewhat longer processing time of your request was due to the fact that we had to carefully check the stocks together with our logistics department to ensure that no item was actually available.

Unfortunately, this verification confirmed that the item was completely sold out. We can very well understand your disappointment and regret this situation, which was caused by an error in our inventory management system.

Of course, we have refunded the full amount of your order.

We would like to sincerely apologize once again for this unpleasant experience as well as for the longer processing time of your concern.

Best regards,
Your Mobellia team

Good morning Michela,

We sincerely apologize for what happened with your order.

At the time of purchase, due to a computer error, the product still appeared available on our site. In reality, only a part of the items that make up the living room was available and our logistics department had already started preparing your order. Subsequently, during preparation, we realized that some items were missing and that it was therefore not possible to ship you the complete living room.

We acknowledge that this was an error on our part and we sincerely apologize for the inconvenience and disappointment caused.

Since it was not possible to complete the order, we have processed a refund of the amount paid.

We apologize again for this inconvenience and thank you for your understanding.

Best regards,
The Mobellia team

Hello Rémy,

We are sorry that the table did not fully meet your expectations and for the inconveniences encountered.

Following your request, our customer service has taken charge of your file and the refund for your table has already been processed.

We hope that the solution provided has satisfied you despite this experience.

Best regards,
The Mobellia team

Hello Jean-Marc,

We are sorry to learn that the quality of the product did not fully meet your expectations.

Our customer service is of course at your disposal to examine any complaint regarding your product. Please do not hesitate to contact our after-sales service so that we can study your request and provide you with an appropriate solution.

Best regards,
The Mobellia team

Good morning Katia,

We are sorry for the inconveniences encountered with your order.

When you contacted us to request a model change, unfortunately your order had already been shipped and was in Italy. At that point, it was no longer possible to directly modify the order. However, it would have been possible to make the change by organizing the return and a new shipment, but the related shipping costs would have been at your expense, a solution that, unless we made a mistake, you did not wish to accept.

After conducting a verification, it also appears that your order was regularly delivered, albeit with a few days delay compared to the initially expected times.

We understand that this situation may have caused you disappointment and we sincerely apologize for the inconveniences caused.

Best regards,
The Mobellia team

Hello Elena,

We apologize for the inconvenience caused with your order.

Indeed, the carrier did not deliver all the packages on the same day and the missing armchairs were delivered the next day.

Regarding the defects you reported in the upholstery, our after-sales service has addressed your complaint and a solution has been found to resolve the incident.

We apologize for the inconveniences caused during this process and hope that you can now fully enjoy your furniture.

Thank you for your patience and understanding.

Best regards,
The Mobellia team

Hello Vasilena,

We apologize for the inconvenience caused by the wait and the lack of information during the delivery process.

As it stands, your order has finally been delivered. We hope everything is in perfect condition and that you can fully enjoy your products.

We apologize again for the delay and appreciate your patience.

Best regards,
The Mobellia team

Hello Alessio,

We regret that your experience has not lived up to your expectations and we understand your disappointment.

Regarding the delivery, unfortunately our carrier currently does not offer the possibility of moving the packages to the installation site. We are aware that it would be a very useful service, especially for bulky and heavy products, and we would like to be able to offer this option in the future.

Regarding the defects you reported, our after-sales service studied your complaint and proposed a commercial gesture, which you accepted, in order to resolve the incident in the best possible way.

We apologize again for the inconvenience caused and hope that, once these incidents are resolved, you can fully enjoy your furniture.

Best regards,
The Mobellia team