Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
Quality to be verified over the long term.. Chic appearance but the screws for the backrests cannot all be fixed because the holes are not aligned. I would say that for the price, we expect custom work. The cushions slide, a Velcro system would have been needed to hold them. Otherwise, nice effect.
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Eric C.
Rating: 3 out of 5
following a purchase from 11/10/2023
A plastic cap was missing on the top of a chair's backrest.
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PIERRE J.
Rating: 4 out of 5
following a purchase from 03/09/2023
Beautiful design, however we are disappointed with the quality of the weaving which leaves something to be desired, the material is rough to the touch.
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magaly H.
Rating: 1 out of 5
following a purchase from 23/08/2023
The coffee table is darker than the rest, some defects on the armchairs and I ordered in a lighter color but received in a darker color, disappointed!
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Annick P.
Rating: 4 out of 5
following a purchase from 03/08/2023
Very practical in case of emergency
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Bernard D.
Rating: 3 out of 5
following a purchase from 29/07/2023
To be checked in use!
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Franois T.
Rating: 1 out of 5
following a purchase from 24/07/2023
Once again after purchasing two deck chairs, a major paint defect. On the first purchase, a mere credit of €15 was proposed. On the second purchase, the backrest was replaced. Clearly, the quality is not controlled, made in China.
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Response from Mobellia
Dear Sir, we are sincerely sorry that you are disappointed with your experience with Mobellia. That said, the first purchase you mentioned was not made with us. As for your order placed with Mobellia, we have taken the necessary steps to change the damaged part. We hope you are now satisfied with your deck chairs. Best regards, the Mobellia team
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Christelle V.
Rating: 1 out of 5
following a purchase from 18/07/2023
Site not clear so we are disappointed when it arrives!!!
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Response from Mobellia
Hello Christelle, we are sorry that you are disappointed with your experience with Mobellia. That said, once again, we really do not understand your astonishment as the product received is perfectly faithful to the photos on our website. You told us you relied solely on the written description, but the photos are essential to visualize the reality of the product, especially when the color is not solid (white with a marbled effect). We have never had this kind of feedback for the table you ordered.
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Victor O.
Rating: 1 out of 5
following a purchase from 19/07/2023
One chair from my garden set is on three legs! I sent photos of this chair explaining that it was missing 1.5 cm on the fourth leg for this chair to be stable. I sincerely hope that this chair will be exchanged for me. Thank you
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Response from Mobellia
Hello,
We are truly sorry that you encountered a problem with one of your garden chairs.
That being said, we took the time to look into it and propose the most suitable solution, and you will receive a new chair. We wish you to fully enjoy your garden set.
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Carole A.
Rating: 3 out of 5
following a purchase from 12/07/2023
As I explained in the review requested from the carrier, the product is very beautiful but the carrier was the worst one could imagine
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Response from Mobellia
Thank you for your review. We are sorry that the delivery service did not meet your expectations. We will make sure to pass on your comments to the transport company.
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MARTINE S.
Rating: 4 out of 5
following a purchase from 02/07/2023
very happy with my purchase, the table is beautiful very easy to assemble, I recommend
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Philippe A.
Rating: 4 out of 5
following a purchase from 02/07/2023
Good quality products conforming to descriptions. Issues encountered during delivery but managed by Mobellia
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corinne D.
Rating: 4 out of 5
following a purchase from 02/07/2023
Delivery deadline respected Good quality Notice too brief and not detailed enough
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Isabelle S.
Rating: 4 out of 5
following a purchase from 26/06/2023
Delivery and product meet my expectations. Very nice table.
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Claudine P.
Rating: 2 out of 5
following a purchase from 02/06/2023
Easy and accommodating contact but delivery left something to be desired.
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Response from Mobellia
Hello, thank you for your comment. We are sorry that you were disappointed with the delivery. We will pass your remarks on to the transport company.
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Charly L.
Rating: 1 out of 5
following a purchase from 08/06/2023
Very disappointed by the quality and the lack of consensus from customer service. Unacceptable given the displayed prices. Claims to be a supplier of quality products but clearly not up to par. Many defects noted (poorly tapped holes, un-drilled legs, parasol leg color not true to the image on the website...). I will not buy from Mobellia again. Just a site with low-end Chinese products. To be avoided.
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Response from Mobellia
Dear Sir, we are sincerely sorry that you are not satisfied with your experience at Mobellia. We indeed suffered an error from our manufacturer regarding the color of the legs of the parasol you ordered, independently of our will. However, we did our utmost to find a solution together to compensate for this inconvenience. That being said, this is not a defect but a color that differs. As for the poorly drilled legs, we are sincerely sorry and take note of your comment to further strengthen the control of our products. Finally, yes, some of our products are made in China, we do not hide this at all since the quality of the materials used, which we personally verify, justifies it. We have done everything to satisfy you despite the inconveniences you encountered and you now seem satisfied since you have kept the entirety of your order. We therefore wish you good moments on your garden furniture. Best regards, The Mobellia team
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Charlotte B.
Rating: 3 out of 5
following a purchase from 07/06/2023
Given the price of my parasol, I expected to receive it without defects; it is damaged, rubbed on one part... frankly disappointed
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Response from Mobellia
Hello, thank you for your feedback. We contacted you following your comment. Indeed, if you do not share your disappointment with us, we cannot guess it. But we are glad to have found a solution together and we hope you will now fully enjoy your furniture.
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Christophe J.
Rating: 1 out of 5
following a purchase from 30/05/2023
terrible absolutely terrible!!!!! avoid!
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Response from Mobellia
Dear Sir, We are sincerely sorry that you are disappointed with your experience with Mobellia. However, we do not understand your harshness. Indeed, we have done everything possible to satisfy you despite the deterioration of your products related to delivery and rest assured, we are sincerely sorry for this and we are doing our utmost to ensure that this kind of problem does not happen again. We offered you a full refund of your order but you refused, not wanting to take the care to repackage the received products for us to organize their return. You only had to put the product back in its original packaging, which is quite standard when ordering online. Unfortunately, these are the rare pitfalls of purchasing products online. We therefore offered you a significant partial refund (since the received product is not unfit for use), which you accepted. In any case, we hope you will still enjoy your garden furniture. Best regards, The Mobellia team
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Bernard L.
Rating: 2 out of 5
following a purchase from 27/05/2023
Quality product but it's a shame the packaging isn't top-notch. During unpacking with the carrier, we noticed that several seats were a bit damaged at the top of the backs.. crushed tube caps.. The carrier took photos..
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Response from Mobellia
Hello, thank you for your feedback. We are sincerely sorry for this inconvenience. We take your comments into account which allow us to constantly improve the quality of our products and especially their packaging. Best regards, The Mobellia team
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Emile T.
Rating: 4 out of 5
following a purchase from 16/05/2023
I would have preferred a smaller table model but there was only this model, too bad. The lounge is very pretty.
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Marilyne D.
Rating: 4 out of 5
following a purchase from 16/05/2023
Very nice garden lounge that matches the photos on the site. However, there are a few small manufacturing defects. The fabric of the covers is of low quality.
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Sandrine C.
Rating: 3 out of 5
following a purchase from 07/05/2023
We are waiting for a response from customer service regarding a defective chair. Bad luck for our first order.
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Response from Mobellia
Hello,
We are sincerely sorry for this inconvenience. However, we have taken the necessary steps as quickly as possible to replace the defective part. We hope you are now fully enjoying your armchairs.
Best regards,
The Mobellia team
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Xavier A.
Rating: 1 out of 5
following a purchase from 20/04/2023
Shameful scandal... delivery scheduled for Friday, April 28 postponed to April 29... and still nothing
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Response from Mobellia
Dear Sir, we sincerely apologize that the transport company did not deliver on the originally scheduled date. That said, you were delivered on May 2 (May 1 being a holiday) and you seem satisfied with the product you received, as evidenced by your comment on the product in question. We wish you to fully enjoy your garden furniture. Best regards, The Mobellia team
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sylvie V.
Rating: 3 out of 5
following a purchase from 19/04/2023
Correct products but some elements were missing to assemble them
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Response from Mobellia
Hello, thank you for your feedback. We are sorry for this inconvenience. The missing screws have been sent to you, and we hope you are now fully enjoying your furniture. Best regards, The Mobellia team
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Lionel L.
Rating: 4 out of 5
following a purchase from 18/04/2023
Okay for the living room but the cover is not suitable
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Gwenn M.
Rating: 3 out of 5
following a purchase from 03/04/2023
I am very happy with my purchases but a big downside on the delivery. Packages arrived open, unpleasant delivery people. It's a shame because it spoils a bit.
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Response from Mobellia
Hello, thank you for your feedback.
We are sorry to hear that the delivery was disappointing and we will not fail to remind our partner transport company to take better care of its services.
Best regards,
The Mobellia team
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Lionel B.
Rating: 4 out of 5
following a purchase from 28/03/2023
The ordered products (Elba garden lounge) are very beautiful. The delivery was extremely fast (3 days) and in impeccable packaging. You need to have two people at reception because the boxes are huge. However, the welds under the elements are a bit rough and the screw threads are not always well aligned with the legs to be screwed, which prevents them from being fixed properly. One of the legs of a chair holds with three screws instead of four and another broke during tightening due to the rough weld creating a leverage point. Another defect is a slightly dented part at the base of the coffee table, which was not well covered with paint due to the relief and it is really noticeable, so a return is requested for one leg and the coffee table. Finally, the arrangement of the cushions in the box means that one of the backs is a bit deformed at the top. Even if it doesn't deserve a return, this cushion is a bit sunken compared to the others and it shows. I hesitated to give 3 and 4 stars but it remains a beautiful garden lounge. I now hope that customer service will be as responsive as the high price paid for this set to adjust my rating.
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mariefrance B.
Rating: 4 out of 5
following a purchase from 12/03/2023
In line with my expectations
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Philippe L.
Rating: 4 out of 5
following a purchase from 02/03/2023
Satisfaction with the product and the responsiveness after the order.
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Serge C.
Rating: 4 out of 5
following a purchase from 07/02/2023
Impeccable even though it would have been nice to make table + chair packs at a fair price. Otherwise good quality to see without the time.
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Elie Z.
Rating: 4 out of 5
following a purchase from 06/02/2023
We live on the 11th floor. It's very complicated with your delivery company. For future orders, we should find a company that delivers to our door with an elevator, even if it means paying a supplement. We will agree on that especially for heavy and bulky products. Thank you.
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JEAN-CLUDE H.
Rating: 3 out of 5
following a purchase from 17/10/2022
Problem with the IT of the Mobellia Company, I could not order from my PC and had to wait for the problem to be resolved. Then there was a misunderstanding regarding the VAT announcement.
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Response from Mobellia
Dear Sir,
As explained, it was not an IT problem with our website but your postal address was simply not recognized by our system. However, we took the necessary steps as quickly as possible, taking care to ask you about the urgency of your order.
As for the VAT, we are once again sorry that you did not know it is mandatory on this type of consumer goods. That being said, no surprise since it is already included in the entirety of our selling prices and detailed in our invoices.
Best regards,
The Mobellia team
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STEPHANE D.
Rating: 4 out of 5
following a purchase from 10/09/2022
Very fast delivery. Small issue with customer service regarding a missing part. Issue handled online with the site, waiting to receive this item, reason for 4 and not 5 stars.
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Roland G.
Rating: 4 out of 5
following a purchase from 23/08/2022
very good on the order side, very bad on the delivery side
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Annie P.
Rating: 4 out of 5
following a purchase from 24/08/2022
Very satisfied.
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Philippe L.
Rating: 3 out of 5
following a purchase from 12/08/2022
GOOD, BUT... beautiful set table and 6 chairs but despite perfect packaging, 3 out of 6 chairs received had defects in the paint, one of the 3 chairs had no paint at all in one spot, and the table top had some scratches. Commercial gesture granted after negotiation; mixed review;
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Response from Mobellia
We are sincerely sorry that you were not completely satisfied with your purchase. We are constantly working to improve the quality of our products and ensure you the best possible experience.
We have actually found a solution together and we hope you are now fully enjoying your garden furniture.
Best regards,
The Mobellia team
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Jean-Pierre D.
Rating: 4 out of 5
following a purchase from 07/08/2022
Too bad the screws are not stainless steel and that the legs are a bit large.
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Louis W.
Rating: 3 out of 5
following a purchase from 12/07/2022
If I only gave 3 stars out of five, it's because I thought the furniture was made in France while it comes from China according to the labels on the packaging. The Mobellia site specifies: < >
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Response from Mobellia
Dear Sir, Mobellia is a French company but has never claimed to manufacture its products only in Europe. Indeed, we seek expertise wherever it is found. We understand that you are satisfied with the products themselves. Best regards, the Mobellia team
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VERONICA C.
Rating: 1 out of 5
following a purchase from 09/07/2022
I am not satisfied..... Given that I only received a 3-seater chair and a table without chairs. Please give me a delivery date for everything that is missing. I await a response, thank you.
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Response from Mobellia
Hello Mrs. Cordoba, we contacted you to explain that you ordered a table and a sofa, which you have indeed received. It is clearly stated in the product description that the table is sold alone. So it is simply a misunderstanding on your part regarding what you purchased. We remain at your complete disposal for any further questions. The Mobellia Team
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Jean pierre B.
Rating: 2 out of 5
following a purchase from 09/07/2022
The finishes are of poor quality. Badly placed labels. Very visible welds.
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Response from Mobellia
Dear Sir, we are sorry for the inconveniences you may have encountered. However, it should be noted that it is a label and welds. It is indeed possible, despite the strict controls carried out, that a label is not applied perfectly straight. However, we sent you a new table top to remedy this problem, and you thanked us for our efficiency. As for the finishes, these are welds that are hidden by the cushions and therefore do not affect the aesthetics of the product. We sincerely hope that you will now be satisfied and enjoy your garden furniture. Best regards, the Mobellia team
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