Customer reviews of Mobellia

9,0 /10

Based on 1 018 published reviews

5 812 80% 4 76 7% 3 29 3% 2 27 3% 1 74 7%

Summary of reviews

Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.

Reviews 1, 2, 3 and 4 stars

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RAYMONDE E.

Published on 14/07/2022 à 06h00 following a purchase from 03/07/2022

Everything is compliant

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VERONIQUE G.

Published on 06/07/2022 à 20h16 following a purchase from 26/06/2022

Compliant with the description. Fast delivery. A defect on the table: the Mobellia plate is glued crookedly.

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FREDERIQUE B.

Published on 06/07/2022 à 16h43 following a purchase from 16/04/2022

Extremely disappointed with this purchase. Out of 6 chairs, two arrived defective and customer service was not up to par. The first compensation proposal was 10 euros per chair because "the defects are minor" (sic for a new product at 79.90 euros) and a second with the return of the defective chairs and the delivery of new chairs. However, it was too complicated to do these two actions in one go, so I would have had to take two days off to return the chairs and receive the new ones... I am not an ultra-demanding customer but these are chairs at a high price already and not GIFI at 5 euros; we expect NEW and FAULTLESS products. This brand, a subsidiary of Eminza, wants to present itself as high-end, but it has failed in customer service, beautiful photos are no longer enough! Moreover, the chairs have miraculously increased by 10 euros. In short, move along.

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Response from Mobellia Published on 07/07/2022

Dear Madam, we are sincerely sorry that you are disappointed with your experience with Mobellia. We have tried everything to satisfy you since we offered to send you two new chairs, which obviously involves returning the ones that did not suit you. We completely understand that it is tedious to be present twice, for the new delivery and for the pickup of the initial chairs. However, this does not depend on us but on the carrier, and these delivery constraints are closely linked to the purchase of products online. That said, delivery slots can be modified according to your availability. We remain at your disposal and wish you all the best, the Mobellia team.

Anne Emmanuelle R.

Published on 16/06/2022 à 12h20 following a purchase from 06/06/2022

The delivery people leave the package at the gate. When you are alone at home it is complicated. It would be good to offer an installation/assembly service (even for a fee) for customers who are alone or sick

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Response from Mobellia Published on 24/06/2022

Dear Madam,
We completely understand and it is an option we wish to offer to our customers.
We are working on its implementation in the medium term.
Best regards,
The Mobellia team

FREDERIC L.

Published on 07/06/2022 à 06h41 following a purchase from 27/05/2022

Too bad I had to insist with customer service just to get a proper invoice...

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Response from Mobellia Published on 16/06/2022

Dear Sir,
We are sincerely sorry for the inconvenience caused. Since it is not so simple legally to modify an already issued invoice, we took a moment to see how to do what is necessary, at your request, and resolved it in the morning.
Best regards,
The Mobellia team

GONZALVEZ M.

Published on 01/06/2022 à 15h07 following a purchase from 22/05/2022

Very beautiful. Fast and efficient delivery. Too bad the sofa is made in China though

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