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M
Rating: 5 out of 5
Great purchase!
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Customer reviews of Mobellia
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 1 018 published reviews
Summary of reviews
Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
Reviews 1, 2, 3 and 5 stars
Reset filtersP
Rating: 5 out of 5
Very satisfied with the quality and delivery times Thank you
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J
Rating: 5 out of 5
excellent
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A
Rating: 2 out of 5
Ordered a cantilever parasol where it hangs so much thread from the seams it's indecent the finishes for such a brand! And the cover is unmanageable without a ladder!? Need a tutorial or is it a bad joke!??! Extremely perplexed and disappointed!!!
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Response from Mobellia
Hello,
Thank you for sharing your experience, although we are sincerely sorry to learn of your disappointment.
The quality of our products is a priority, and what you describe does not reflect our usual standards. Regarding the finishes of the parasol and the use of the cover, we understand your frustration and take your feedback very seriously.
Please do not hesitate to contact us directly with supporting photos so that we can examine your case in more detail and offer you an appropriate solution.
Again, our apologies for the inconvenience caused,
The Mobellia team
Thank you for sharing your experience, although we are sincerely sorry to learn of your disappointment.
The quality of our products is a priority, and what you describe does not reflect our usual standards. Regarding the finishes of the parasol and the use of the cover, we understand your frustration and take your feedback very seriously.
Please do not hesitate to contact us directly with supporting photos so that we can examine your case in more detail and offer you an appropriate solution.
Again, our apologies for the inconvenience caused,
The Mobellia team
E
Rating: 5 out of 5
I recently bought the 8-person table from the Monte Carlo collection which perfectly complements the set with the very responsive Monte Carlo lounge, fast delivery, very beautiful quality, I will continue to complete our outdoor space with Mobelia, I recommend without hesitation!
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G
Rating: 5 out of 5
Very good shopping experience. Fast delivery. The Monte Carlo lounge is very elegant. To see for durability.
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S
Rating: 5 out of 5
Fast, and very beautiful quality.
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A
Rating: 5 out of 5
Light and design just specify the place of manufacture
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P
Rating: 5 out of 5
Very fast Package perfectly matching the order Thank you
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S
Rating: 5 out of 5
Beautiful material, perfect delivery. Highly recommend
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R
Rating: 5 out of 5
The ordering process and shipping went quickly and smoothly
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C
Rating: 1 out of 5
After two weeks of delivery my table could not be installed due to no response from the installer.
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Response from Mobellia
Hello
Thank you for your feedback and we would like to apologize for this situation.
Indeed, the service provided by our contractor did not meet our standards or your expectations. We fully understand your disappointment with this experience.
In accordance with your request, we will proceed with a full refund of the assembly service as soon as possible.
We are sorry for this inconvenience. We remain at your disposal if you have any questions or need further assistance.
Best regards,
The Mobellia team
Thank you for your feedback and we would like to apologize for this situation.
Indeed, the service provided by our contractor did not meet our standards or your expectations. We fully understand your disappointment with this experience.
In accordance with your request, we will proceed with a full refund of the assembly service as soon as possible.
We are sorry for this inconvenience. We remain at your disposal if you have any questions or need further assistance.
Best regards,
The Mobellia team
S
Rating: 5 out of 5
Perfect thank you
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G
Rating: 5 out of 5
Good quality garden furniture, and fast and serious delivery
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C
Rating: 5 out of 5
The products are of very good quality, the company Mobellia is very serious even when there is a problem everything is handled very professionally and promptly. Thank you
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J
Rating: 5 out of 5
Happy with our purchase which completely meets our expectations. The table was very well packaged. Too bad the matching chairs are not in stock!
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F
Rating: 5 out of 5
Garden table conforms to the description. Very easy to show. Super fast delivery
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D
Rating: 5 out of 5
very good. delivered correctly and on time, congratulations to the carrier
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C
Rating: 5 out of 5
Matches the description, very nice product
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L
Rating: 5 out of 5
super fast delivery, sturdy table, beautiful design
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S
Rating: 1 out of 5
Order not delivered. Request for cancellation and refund, he deducts shipping costs...! I do not recommend.
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Response from Mobellia
Hello Mrs. Lenquette,
Thank you for your message and we sincerely regret that your experience with Mobellia did not meet your expectations.
After verification, we confirm that your order was indeed delivered within the specified time frame, to the indicated address, and in accordance with our General Terms and Conditions of Sale that you accepted at the time of your purchase. As specified in these conditions, delivery is made at the foot of the building or house, which was respected by our carrier.
You chose to refuse receipt of the package, even though it showed no defects or damage. In this context, and in accordance with our GTC, shipping costs as well as return costs remain the responsibility of the customer.
We understand that this situation may be disappointing, but we have honored our part of the contract.
We remain at your disposal for any other questions,
Sincerely,
The Mobellia team
Thank you for your message and we sincerely regret that your experience with Mobellia did not meet your expectations.
After verification, we confirm that your order was indeed delivered within the specified time frame, to the indicated address, and in accordance with our General Terms and Conditions of Sale that you accepted at the time of your purchase. As specified in these conditions, delivery is made at the foot of the building or house, which was respected by our carrier.
You chose to refuse receipt of the package, even though it showed no defects or damage. In this context, and in accordance with our GTC, shipping costs as well as return costs remain the responsibility of the customer.
We understand that this situation may be disappointing, but we have honored our part of the contract.
We remain at your disposal for any other questions,
Sincerely,
The Mobellia team
L
Rating: 5 out of 5
Extremely fast delivery, extra quality of the furniture and very responsive customer service. Very good experience.
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L
Rating: 5 out of 5
Super serious, happy with my purchase. I recommend 100%
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O
Rating: 5 out of 5
Very nice garden couch and top delivery
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J
Rating: 1 out of 5
TB
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Response from Mobellia
Hello Jean Paul,
Thank you for your feedback! We are delighted to see that you appreciated your experience. However, we noticed that you left a 1-star rating. Perhaps this is a selection error?
If so, please feel free to update your rating — it helps us a lot to showcase the quality of our service. And if you encountered an issue despite everything, we are of course here to discuss it and improve.
Thank you again for your message and we look forward to seeing you again soon!
Best regards,
The Mobellia team
Thank you for your feedback! We are delighted to see that you appreciated your experience. However, we noticed that you left a 1-star rating. Perhaps this is a selection error?
If so, please feel free to update your rating — it helps us a lot to showcase the quality of our service. And if you encountered an issue despite everything, we are of course here to discuss it and improve.
Thank you again for your message and we look forward to seeing you again soon!
Best regards,
The Mobellia team
E
Rating: 5 out of 5
I am satisfied
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J
Rating: 5 out of 5
We were very well informed throughout the delivery and it went very well
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A
Rating: 5 out of 5
Perfectly organized
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M
Rating: 5 out of 5
Unfortunately, I received the product partially damaged due to presumably poor handling during transport which is not attributable to the seller, but after the necessary quick checks, a new product was shipped to me which I am satisfied with in terms of quality, finish, and value for money.
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A
Rating: 5 out of 5
Fast delivery, very good quality material
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A
Rating: 5 out of 5
Very good site
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A
Rating: 5 out of 5
Excellent quality.
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S
Rating: 5 out of 5
Very nice quality of products, very professional customer service and excellent relationship! I recommend!
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A
Rating: 5 out of 5
Ultra happy with my garden table. Super quality, very practical, great look, and received 8 days after ordering with a holiday in between, and in perfect condition. I recommend 1000 times
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J
Rating: 5 out of 5
Really very good!
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I
Rating: 5 out of 5
Quality product, assembly is quite simple.
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J
Rating: 5 out of 5
Always satisfied with my orders
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I
Rating: 5 out of 5
Very happy with my purchase Very satisfied with my Monte Carlo garden lounge A small issue with the delivery that was resolved in 2 days I highly recommend this site!
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F
Rating: 5 out of 5
I haven't unpacked my packages yet because I am working on my terrace.
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J
Rating: 5 out of 5
very good but the cushions are not blue as on the site
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