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B
Rating: 5 out of 5
Quality product, fast delivery.
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Customer reviews of Mobellia
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 1 018 published reviews
Summary of reviews
Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
Reviews 1, 2, 3 and 5 stars
Reset filtersC
Rating: 5 out of 5
Perfect, well-protected package, the furniture meets my expectations
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J
Rating: 5 out of 5
Impeccable service and products
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C
Rating: 5 out of 5
fast and professional service
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M
Rating: 5 out of 5
Serious company, beautiful collections, quality design products
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C
Rating: 5 out of 5
everything went very well
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D
Rating: 2 out of 5
Two of the eight chairs arrived with glue.
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A
Rating: 5 out of 5
thank you for your shipment. It corresponded exactly to our order. The order was a missing chair tube cap. The shipment could have been made by colissimo rather than by carrier. Very satisfied.
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W
Rating: 5 out of 5
Beautiful table, light and meets my expectations. Delivery was more than fast. Perfect.
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L
Rating: 5 out of 5
Very beautiful quality table. Hyper fast delivery and by appointment. Everything is great! Thank you
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T
Rating: 5 out of 5
Well-packaged awning Quality finishes I recommend
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O
Rating: 5 out of 5
Exceptional, easy and fast.
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R
Rating: 5 out of 5
I am missing the invoice, otherwise everything is perfect.
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F
Rating: 5 out of 5
Order conforms and delivered quickly. Nothing to complain about, it's very good.
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P
Rating: 5 out of 5
Clear site. Friendly and efficient phone contact. Fast and complete delivery. Product conforms to the description. Perfect
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I
Rating: 5 out of 5
Everything is great, thank you very much
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M
Rating: 5 out of 5
Corresponds exactly to what I expected. Very good quality.
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C
Rating: 5 out of 5
All good, product as described, careful packaging, fast delivery.
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G
Rating: 5 out of 5
This order gave me complete satisfaction
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D
Rating: 5 out of 5
Nothing to say, impeccable, very happy with my purchase. Best regards, Laurence
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J
Rating: 5 out of 5
Superb garden furniture that meets our expectations.
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B
Rating: 1 out of 5
The box arrived broken and one of the chairs came with the plastic broken and the chair dirty and broken.
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Response from Mobellia
Hello Blanca,
Thank you for sharing your experience with us. We are very sorry that you received the damaged box, which resulted in one chair arriving dirty and with 2 broken plastic caps. Our after-sales service is already managing the replacement of the damaged parts, and you will receive them soon at your home.
If you need more information or have any other questions, please do not hesitate to contact us.
Sincerely,
The Mobellia team
Thank you for sharing your experience with us. We are very sorry that you received the damaged box, which resulted in one chair arriving dirty and with 2 broken plastic caps. Our after-sales service is already managing the replacement of the damaged parts, and you will receive them soon at your home.
If you need more information or have any other questions, please do not hesitate to contact us.
Sincerely,
The Mobellia team
P
Rating: 5 out of 5
Very good except the delivery which was deplorable
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C
Rating: 5 out of 5
Fast delivery and perfect order.
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B
Rating: 5 out of 5
Good quality. The plastic hooks could be improved
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C
Rating: 5 out of 5
Very happy with my purchase of very good quality, I recommend.
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M
Rating: 5 out of 5
I am very happy with my new sun loungers. Modern and well made. I recommend
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F
Rating: 5 out of 5
Efficient delivery. Beautiful product
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M
Rating: 2 out of 5
The table arrived with a damage not due to transport, it left their warehouse damaged!!!
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Response from Mobellia
Hello,
We are sorry that your order arrived damaged. We have received your complaint and, as agreed, we will proceed with the replacement of your table.
Best regards,
The Mobellia team.
We are sorry that your order arrived damaged. We have received your complaint and, as agreed, we will proceed with the replacement of your table.
Best regards,
The Mobellia team.
F
Rating: 5 out of 5
Very good
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L
Rating: 5 out of 5
Furniture of very good quality, very beautiful with a good quality/price ratio.
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A
Rating: 5 out of 5
Purchase of the Palma garden set, it is superb! Both the information service and the customer service are very efficient! 3 cushions were missing, received 3 days later! I recommend MOBELLIA!
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M
Rating: 5 out of 5
Very nice table, sturdy and easy to assemble. Happy with my purchase. Fast delivery.
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M
Rating: 5 out of 5
I am very satisfied with the product. One concern though about the cushion ties that arrived broken.
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J
Rating: 5 out of 5
perfect
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S
Rating: 5 out of 5
Quality product received very quickly. I hesitated with the brand Hesperide but have no regrets for a little less expensive especially the delivery.
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C
Rating: 5 out of 5
Very nice quality for this parasol!!
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B
Rating: 3 out of 5
I received my package within the 4-5 days announced, however it was supposed to arrive between 8 and 1 PM and it arrived at 2:30 PM. The delivery person dropped the box, to say the least, leaving the carton behind, refusing to use the pallet jack that was in the truck. Subsequently, he rolled the carton to the house without any apology. Regarding the sofa, I had to help him carry it to avoid using the pallet jack. The sofa was supposed to be delivered to the yard, but the delivery person refused to go an extra 10 meters to get to the side of the house. As for the furniture, although it was very well packaged, it is dented on the top of the backrest of one of the armchairs and the backrest of the sofa is dented. I have the impression that the table must have pressed too hard on the backrest of the sofa... This is furniture that costs a certain price, so I think we should receive flawless furniture. I will make a complaint to the after-sales service and see afterwards.
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Response from Mobellia
Hello Beat, we are sorry to hear about your delivery experience that does not meet our usual quality standards. We take note of your comment regarding the condition of the furniture and invite you to contact our after-sales service for a quick handling of your complaint. We are constantly working to improve our services and thank you for your feedback. Best regards, the Mobellia team.
C
Rating: 5 out of 5
Very attentive and friendly salespeople. Product conforms to the catalog; good quality, very good value for money.
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P
Rating: 5 out of 5
Hello, I bought a white Monte Carlo outdoor lounge and I must say it is beautiful and of very good quality. I have often bought online and the service quality of MOBELLIA, whether delivery or reception (thank you LÉA), is really efficient. Highly recommend. Pascal
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