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G
Rating: 5 out of 5
Easy to order, very pleased with the product and being able to speak to a person is a major plus
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Customer reviews of Mobellia
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 1 018 published reviews
Summary of reviews
Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
Reviews 1, 2, 3 and 5 stars
Reset filtersC
Rating: 5 out of 5
In accordance with the description
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C
Rating: 5 out of 5
Fast delivery. Products conform to the site. I am delighted with my purchase.
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L
Rating: 5 out of 5
Very satisfied
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S
Rating: 5 out of 5
I bought a set of garden sofas and armchairs: excellent materials, aesthetically wonderful. Delivery even ahead of schedule by a couple of days.
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K
Rating: 1 out of 5
I haven’t received my order yet
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C
Rating: 5 out of 5
Product completely compliant
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D
Rating: 5 out of 5
Quality set
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M
Rating: 1 out of 5
There is an impact on the table, I am really disappointed. I am waiting for a response for an exchange.
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Response from Mobellia
Hello Madam,
We are sorry for the inconvenience caused and understand your disappointment regarding the impact observed on your table.
In order to resolve this situation, we have proceeded with the replacement of the table. We hope that this solution brings you complete satisfaction and that you are now satisfied with this exchange as well as the handling of your request.
We remain at your disposal if you have any questions or additional needs.
Best regards,
The Mobellia team
We are sorry for the inconvenience caused and understand your disappointment regarding the impact observed on your table.
In order to resolve this situation, we have proceeded with the replacement of the table. We hope that this solution brings you complete satisfaction and that you are now satisfied with this exchange as well as the handling of your request.
We remain at your disposal if you have any questions or additional needs.
Best regards,
The Mobellia team
E
Rating: 5 out of 5
Fast delivery, plush table, very nice finish
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H
Rating: 5 out of 5
Very beautiful quality, easy and quick assembly, magnificent table!
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J
Rating: 5 out of 5
Delighted with our sofas. Exactly as we expected. Prompt delivery and good communication. Thank you
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F
Rating: 5 out of 5
Already answered. Satisfied with the order, the contact with the interlocutor Léa, as well as the efficiency and kindness of the delivery person. Satisfaction and return of the product received quickly
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B
Rating: 5 out of 5
NO PROBLEM
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I
Rating: 5 out of 5
Fast delivery, very good quality material
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G
Rating: 5 out of 5
Fast order and delivery
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A
Rating: 5 out of 5
Quality living room, well packaged.
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K
Rating: 5 out of 5
The Three seater sofas are just great with the padded cushions and they look great in the garden. The Delivery gent was fantastic helped me move the sofas to the side of the house and off the road. Great service
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D
Rating: 5 out of 5
Perfect. Fast delivery. Easy assembly.
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A
Rating: 2 out of 5
The wrong colour corner unit was sent and the zippers on the cushion covers are not strong, one was delivered broken. Delivery was very poor - no communication from the carrier or prior notice of when it will arrive. The product itself is OK but I’m not sure it warrants the very high price. At present none of my issues have been resolved, which is concerning as I’m yet to hear back, so I cannot enjoy my furniture yet. Not a great experience so far I’m afraid
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Response from Mobellia
Dear Ashley,
Thank you for your feedback. We are sorry that your initial experience did not meet your expectations.
We would like to reassure you that all the issues you reported have now been resolved. The necessary actions were taken regarding the incorrect corner unit, the damaged cushion cover zipper, and the delivery-related concerns. We have worked to ensure that everything is now in order so that you can fully enjoy your furniture.
Customer satisfaction is very important to us, and we appreciate your patience while we addressed these matters. We hope that you are now satisfied with the outcome and can enjoy your new outdoor furniture for many years to come.
Kind regards,
The Mobellia Team
Thank you for your feedback. We are sorry that your initial experience did not meet your expectations.
We would like to reassure you that all the issues you reported have now been resolved. The necessary actions were taken regarding the incorrect corner unit, the damaged cushion cover zipper, and the delivery-related concerns. We have worked to ensure that everything is now in order so that you can fully enjoy your furniture.
Customer satisfaction is very important to us, and we appreciate your patience while we addressed these matters. We hope that you are now satisfied with the outcome and can enjoy your new outdoor furniture for many years to come.
Kind regards,
The Mobellia Team
S
Rating: 5 out of 5
Thank you to Mobellia for the professionalism of its customer service.
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F
Rating: 5 out of 5
Top
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P
Rating: 5 out of 5
Order arrived well by a very serious carrier. Thank you
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Y
Rating: 5 out of 5
Excellent service. With very elegant outdoor furniture that is very well protected in its packaging and transport.
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M
Rating: 5 out of 5
Received quickly, no problem, compliant with the order
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J
Rating: 2 out of 5
I placed an order with mobellia 10 days ago, I’ve had an acknowledgment on day 2 but have not heard anything since, very disappointed!
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Response from Mobellia
Hello,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your concern regarding the lack of updates. Please be assured that we are currently checking the status of your order and will get back to you by email shortly with detailed information.
Thank you for your patience and understanding.
Kind regards,
Mobellia Team
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your concern regarding the lack of updates. Please be assured that we are currently checking the status of your order and will get back to you by email shortly with detailed information.
Thank you for your patience and understanding.
Kind regards,
Mobellia Team
A
Rating: 5 out of 5
Very fast delivery and super well packaged.
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G
Rating: 5 out of 5
Order and delivery compliant and deadlines respected
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V
Rating: 5 out of 5
Very good value for money Ultra-light chair as I wanted, very simple design as expected
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C
Rating: 5 out of 5
Very satisfied with my purchase, very good quality material and very good exchanges with the company
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J
Rating: 5 out of 5
Received quickly and efficiently
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M
Rating: 5 out of 5
Very fast delivery and also well packaged! The goods are as described. We haven't really sat on it much yet, but the quality of the furniture and the cushions is good
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S
Rating: 5 out of 5
Fast delivery and product that meets my expectations. Now we will see the duration.
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F
Rating: 1 out of 5
Damaged armchair
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Response from Mobellia
Hello,
We are sincerely sorry to learn that your armchair arrived damaged.
After checking, we unfortunately did not find any message from you regarding this issue.
We invite you to contact our after-sales service so that we can review your case and provide you with a solution as soon as possible.
Our customer service team will do what is necessary to resolve the situation quickly.
Best regards,
The Mobellia team
We are sincerely sorry to learn that your armchair arrived damaged.
After checking, we unfortunately did not find any message from you regarding this issue.
We invite you to contact our after-sales service so that we can review your case and provide you with a solution as soon as possible.
Our customer service team will do what is necessary to resolve the situation quickly.
Best regards,
The Mobellia team
J
Rating: 5 out of 5
Very good surprise. Order shipped in 2 days, delivery on the minute, effective packaging and protections, quality products, simple installation, perfect final result and comfort, everything is excellent. Rare for a 100% internet experience. Thank you!
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C
Rating: 5 out of 5
Very fast delivery. Excellent quality. Very good value. Highly recommend.
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S
Rating: 3 out of 5
Fast delivery, quality table but I had to return it at my expense because the color does not match the photos. Please note that the return is at your expense.
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Response from Mobellia
Hello,
Thank you for your feedback and we are delighted that you appreciated the quality of the table as well as the speed of delivery.
Regarding the color, we would like to clarify that the photos presented on our site are made to be as faithful and realistic as possible. However, the visuals are not contractual and several elements can influence the perception of shades: brightness, exposure to sunlight or shade, outdoor environment, but also the settings and calibration of screens (computer, phone, tablet), which can significantly alter the rendering of colors.
In the case of outdoor furniture, these visual variations can be particularly marked depending on natural lighting conditions.
To date, we have not received any feedback indicating a significant discrepancy between the color of the product received and that presented in our photos, which reassures us about the fidelity of our visuals.
Regarding return shipping costs, these are indeed the responsibility of the customer in the case of a return for personal convenience, in accordance with our general sales conditions, accessible before order validation.
We remain at your disposal for any further questions.
Best regards,
The Mobellia team
Thank you for your feedback and we are delighted that you appreciated the quality of the table as well as the speed of delivery.
Regarding the color, we would like to clarify that the photos presented on our site are made to be as faithful and realistic as possible. However, the visuals are not contractual and several elements can influence the perception of shades: brightness, exposure to sunlight or shade, outdoor environment, but also the settings and calibration of screens (computer, phone, tablet), which can significantly alter the rendering of colors.
In the case of outdoor furniture, these visual variations can be particularly marked depending on natural lighting conditions.
To date, we have not received any feedback indicating a significant discrepancy between the color of the product received and that presented in our photos, which reassures us about the fidelity of our visuals.
Regarding return shipping costs, these are indeed the responsibility of the customer in the case of a return for personal convenience, in accordance with our general sales conditions, accessible before order validation.
We remain at your disposal for any further questions.
Best regards,
The Mobellia team
F
Rating: 5 out of 5
Order placed, received 36h later! Splendid garden furniture!
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J
Rating: 5 out of 5
Package arrived swiftly. Very well wrapped up. Thank you!
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F
Rating: 5 out of 5
Very happy, respect for deadlines.
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