Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
they left the order on the street, without any help.
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Response from Mobellia
Good morning,
Thank you for your comment.
We regret that the delivery did not meet your expectations. We would like to remind you that, according to our sales conditions, delivery is made to the street or building entrance, without including the service of carrying up or installation.
This information is clearly detailed in the general sales conditions before finalizing the purchase, in order to ensure total transparency.
We remain at your complete disposal for any additional inquiries or assistance.
Sincerely,
The Mobellia Team
K
Karine C.
Rating: 1 out of 5
following a purchase from 03/04/2025
Only 1 of the 4 loungers is usable. Too many defects for a product that claims to be high-end. Waiting for customer service's response.
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Response from Mobellia
Hello,
We are sorry to hear that your experience did not meet your expectations.
We confirm that the necessary parts have been sent by our customer service to resolve the issue.
We hope you will soon be able to fully enjoy your loungers, as planned.
Thank you for your patience and trust.
The Mobellia team
J
Jean-Marie M.
Rating: 3 out of 5
following a purchase from 31/03/2025
Hello, The package is clean and well made, the table itself seems to be of good quality but upon closer inspection the adjustments are average, the tabletop is smaller than the frame which causes discomfort after a while. Upon unpacking the package, I discovered beads from the slide, sent an email to customer service without a response from them. Disappointed with the quality versus the price of the table
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Response from Mobellia
Hello,
Thank you for your feedback and for taking the time to share your experience.
We are sorry to hear that the table does not fully meet your expectations. Regarding your message about the beads from the slide, our customer service has indeed responded to you, but we are still waiting for your reply in order to proceed with your request.
Please feel free to check your emails (including your spam folder) and get back to us as soon as possible. We remain at your disposal to resolve this issue as quickly as possible.
Best regards,
The Mobellia team
M
Marta C.
Rating: 2 out of 5
following a purchase from 06/03/2025
The table arrived damaged, I am waiting for a response to the reporting email.
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Response from Mobellia
Good morning,
We are sorry for the problem encountered. We have already arranged for the replacement of the damaged table and hope you can fully enjoy your new table during the summer.
We remain at your disposal for any further needs.
Best regards,
The Mobellia Team.
J
Julie L.
Rating: 2 out of 5
following a purchase from 26/02/2025
Monte Carlo sofa superb, but the mattress arrived wrapped in blood-stained packaging. After contacting customer service, a new mattress is supposed to be sent to me. But despite my follow-ups, I still have no news. Unusual for a product promoting high quality.
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Response from Mobellia
Hello,
We are sincerely sorry for this incident, totally unusual and contrary to our quality standards.
We confirm that the replacement cushion has indeed been shipped. You should receive it very soon.
We remain at your disposal if needed, and hope that you can now fully enjoy your Monte Carlo sofa.
Thank you for your patience and understanding.
The Mobellia team
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david R.
Rating: 2 out of 5
following a purchase from 08/09/2024
Two of the eight chairs arrived with glue.
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Blanca S.
Rating: 1 out of 5
following a purchase from 04/08/2024
The box arrived broken and one of the chairs came with the plastic broken and the chair dirty and broken.
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Response from Mobellia
Hello Blanca,
Thank you for sharing your experience with us. We are very sorry that you received the damaged box, which resulted in one chair arriving dirty and with 2 broken plastic caps. Our after-sales service is already managing the replacement of the damaged parts, and you will receive them soon at your home.
If you need more information or have any other questions, please do not hesitate to contact us.
Sincerely,
The Mobellia team
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Muriel T.
Rating: 2 out of 5
following a purchase from 29/07/2024
The table arrived with a damage not due to transport, it left their warehouse damaged!!!
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Response from Mobellia
Hello,
We are sorry that your order arrived damaged. We have received your complaint and, as agreed, we will proceed with the replacement of your table.
Best regards,
The Mobellia team.
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Beat J.
Rating: 3 out of 5
following a purchase from 23/07/2024
I received my package within the 4-5 days announced, however it was supposed to arrive between 8 and 1 PM and it arrived at 2:30 PM. The delivery person dropped the box, to say the least, leaving the carton behind, refusing to use the pallet jack that was in the truck. Subsequently, he rolled the carton to the house without any apology. Regarding the sofa, I had to help him carry it to avoid using the pallet jack. The sofa was supposed to be delivered to the yard, but the delivery person refused to go an extra 10 meters to get to the side of the house. As for the furniture, although it was very well packaged, it is dented on the top of the backrest of one of the armchairs and the backrest of the sofa is dented. I have the impression that the table must have pressed too hard on the backrest of the sofa... This is furniture that costs a certain price, so I think we should receive flawless furniture. I will make a complaint to the after-sales service and see afterwards.
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Response from Mobellia
Hello Beat, we are sorry to hear about your delivery experience that does not meet our usual quality standards. We take note of your comment regarding the condition of the furniture and invite you to contact our after-sales service for a quick handling of your complaint. We are constantly working to improve our services and thank you for your feedback. Best regards, the Mobellia team.
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Nicolas B.
Rating: 3 out of 5
following a purchase from 20/07/2024
delivery delay and damaged part, how should we proceed to have the part replaced please
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Response from Mobellia
Hello,
We are sorry to learn that your order arrived damaged. However, it seems that we have not received a message from you regarding this issue. We invite you to contact us by email at [email protected] so that we can proceed with the replacement of the defective part.
Best regards,
The Mobellia team
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GUSTAVO C.
Rating: 1 out of 5
following a purchase from 17/06/2024
Terrible service, they delivered damaged furniture and took more than two months to deliver new ones with constant changes of dates. The worst experience!!!
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Response from Mobellia
Good morning, Gustavo:
We sincerely regret the experience you have had with our service, as it does not reflect the quality standard we aspire to. It is true that there was a delay in the shipment of the two new armchairs due to problems in maritime transport, as we explained to you earlier, something that unfortunately is beyond our control. We offered you compensation and you finally received your armchairs. We hope you can now fully enjoy your garden set.
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Giuseppe R.
Rating: 1 out of 5
following a purchase from 17/06/2024
It's not what I expected
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Response from Mobellia
Good morning Giuseppe,
We are sorry that your experience with us did not meet your expectations. We would like to clarify that in the description of our products we do not indicate at any time that the tables are sold together with the chairs. All our tables are sold individually, allowing our customers to create their preferred combinations. Although our photos show possible configurations, it is clearly specified in each product sheet that the tables are sold separately and not as part of a set.
If you need further information, do not hesitate to contact us.
Best regards,
The Mobellia team
M
MARIA DEL MAR S.
Rating: 1 out of 5
following a purchase from 17/06/2024
A SHAME. THE UMBRELLA OF 599€ CAME IN WHITE INSTEAD OF TAUPE. I HAVE CLAIMED THAT YOU SEND ME THE CORRECT ONE. YOU ASKED ME FOR PHOTOS OF THE BOX AND I HAVE NOT RECEIVED ANY RESPONSE. I HAVE THE UMBRELLA PACKAGED UNUSED WAITING FOR A CHANGE THAT YOU DO NOT RESPOND TO. AS A COMPANY, THEY LEAVE MUCH TO BE DESIRED. I HAVE SPENT 2,200€ AND I WAS THINKING OF BUYING FURNITURE BUT GIVEN THE LACK OF FORMALITY, I WILL NOT BUY ANYTHING AGAIN.
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Response from Mobellia
Good morning,
Thank you for your message and we regret that you received the umbrella in the wrong color. However, we proceeded to change your umbrella as soon as we received your complaint, so we are a bit surprised by your comment, as you had communicated by email that you were satisfied with the product and our after-sales service.
Sincerely,
The Mobellia team
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Catherine N.
Rating: 1 out of 5
following a purchase from 13/05/2024
Disappointed with the Corfu chairs: too low for the Amalfi table, uncomfortable seat, the fabric pulls when sitting. The edges are fraying and the seams are not straight. Poor quality.
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Response from Mobellia
Hello Catherine,
Thank you for your feedback regarding the Corfu chairs. We regret to learn that their quality and comfort did not meet your expectations. Your comments are valuable and we take them into account to improve our products and ensure your satisfaction. Please do not hesitate to contact us for any request for exchange or refund. We are at your disposal to find a solution adapted to your needs.
Thank you for your trust in Mobellia.
Best regards,
The Mobellia team
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Stephane R.
Rating: 1 out of 5
following a purchase from 17/05/2024
Sofa received with two defects ...
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Response from Mobellia
Hello Stéphane,
We are sorry that you received a sofa with defects. The quality of our products is a priority for us, and we do everything we can to resolve this situation. After our exchanges to find solutions, we are happy to have finally been able to resolve your problem.
Best regards,
The Mobellia team
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Frank-Eugen K.
Rating: 1 out of 5
following a purchase from 12/05/2024
I have not yet received my shipment as of today, 27.05.24. Frank-Eugen Kreienbaum
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Response from Mobellia
Thank you for your message and your concerns.
After review, we find that your order was delivered on 29.05.24, and thus within the announced delivery time of 8 to 10 working days.
We thank you for your purchase and hope that you will enjoy your garden furniture set to the fullest.
Best regards,
The Mobellia Team
F
Francisco Javier C.
Rating: 1 out of 5
following a purchase from 05/05/2024
The seats are small and not comfortable, average quality. The depth measurement of the seat indicated in the photos of 56 cm is misleading, as in reality, subtracting the thickness of the cushions leaves about 44 cm of seat, an insufficient measurement for comfort in this type of furniture. They seem like children's furniture.
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SERGE S.
Rating: 3 out of 5
following a purchase from 07/04/2024
My order 1 round Bali table and 6 Portofino chairs. Delivery without problems, items conform to the description. But 1 chair is wobbly. Reported the defect and sent photos. No response despite several follow-ups. This is not serious at all. I do not recommend
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Response from Mobellia
Thank you for sharing your experience with us. We are sincerely sorry to learn that one of your Portofino chairs had a problem. However, as soon as we received your message, we took immediate action to remedy it. We quickly organized the replacement of your chair. We hope you are now fully enjoying your chairs.
Best regards,
The Mobellia team
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Severine Q.
Rating: 1 out of 5
following a purchase from 10/04/2024
Package received quickly, except that one of the chairs is damaged. I sent an email with photos more than a week ago... no response!!
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Response from Mobellia
Hello Severine,
Thank you for sharing your experience. We are sorry to learn that you received a damaged package. This situation is taken very seriously, especially since we responded to your message the same day, without hearing back from you. To resolve this dispute quickly, could you please contact us directly by email or phone? We thank you for your understanding.
Best regards,
The Mobellia team.
F
Frederic M.
Rating: 1 out of 5
following a purchase from 02/04/2024
Hello, I ordered an Elba corner sofa that has an adjustment and finish defect after 15 days of complaint. I still have not had any solutions provided by Mobellia for now, I am disappointed.
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Response from Mobellia
Hello Mr. Merget,
We sincerely regret that your corner sofa has adjustment defects. However, we have constantly communicated with you to find solutions, and we are happy to have finally resolved your problem.
Best regards,
The Mobellia team.
J
jimmy B.
Rating: 2 out of 5
following a purchase from 07/04/2024
Hello, There are many bumps and impacts on the aluminum structure, especially on one post. I even took photos that I will send.
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Loïc D.
Rating: 1 out of 5
following a purchase from 29/03/2024
The parcel of the table was ripped open. The delivery person left with it on his assessment.
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Response from Mobellia
Hello Loïc,
We sincerely regret that your parcel arrived damaged. We constantly strive to ensure the quality of our deliveries, but it seems there was a problem with the carrier. However, we have immediately dispatched a new table, which you have received well.
M
Martine M.
Rating: 1 out of 5
following a purchase from 21/03/2024
Good evening, 2 of my 4 armchairs are damaged
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Response from Mobellia
Hello Martine,
We are sincerely sorry to hear that you encountered problems with your armchairs. Customer satisfaction is a priority for us. We have immediately replaced your two defective armchairs. We hope you are now fully satisfied with your chairs.
Best regards,
The Mobellia team
M
Marie D.
Rating: 3 out of 5
following a purchase from 02/02/2024
Part of the tube was delivered damaged. It looks like it has already been used. If we could get a replacement part, it would be appreciated. Best regards, Maie Daudignac
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Martine B.
Rating: 3 out of 5
following a purchase from 10/01/2024
Slightly damaged furniture (wobbly armchair) certainly during transport!
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Isabelle C.
Rating: 2 out of 5
following a purchase from 09/01/2024
The site states delivery to your home and I had the delivery at the bottom of my building. Being alone, it was very complicated to carry the very heavy packages upstairs to my apartment.
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Eric C.
Rating: 3 out of 5
following a purchase from 11/10/2023
A plastic cap was missing on the top of a chair's backrest.
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magaly H.
Rating: 1 out of 5
following a purchase from 23/08/2023
The coffee table is darker than the rest, some defects on the armchairs and I ordered in a lighter color but received in a darker color, disappointed!
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Bernard D.
Rating: 3 out of 5
following a purchase from 29/07/2023
To be checked in use!
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Franois T.
Rating: 1 out of 5
following a purchase from 24/07/2023
Once again after purchasing two deck chairs, a major paint defect. On the first purchase, a mere credit of €15 was proposed. On the second purchase, the backrest was replaced. Clearly, the quality is not controlled, made in China.
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Response from Mobellia
Dear Sir, we are sincerely sorry that you are disappointed with your experience with Mobellia. That said, the first purchase you mentioned was not made with us. As for your order placed with Mobellia, we have taken the necessary steps to change the damaged part. We hope you are now satisfied with your deck chairs. Best regards, the Mobellia team
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Christelle V.
Rating: 1 out of 5
following a purchase from 18/07/2023
Site not clear so we are disappointed when it arrives!!!
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Response from Mobellia
Hello Christelle, we are sorry that you are disappointed with your experience with Mobellia. That said, once again, we really do not understand your astonishment as the product received is perfectly faithful to the photos on our website. You told us you relied solely on the written description, but the photos are essential to visualize the reality of the product, especially when the color is not solid (white with a marbled effect). We have never had this kind of feedback for the table you ordered.
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Victor O.
Rating: 1 out of 5
following a purchase from 19/07/2023
One chair from my garden set is on three legs! I sent photos of this chair explaining that it was missing 1.5 cm on the fourth leg for this chair to be stable. I sincerely hope that this chair will be exchanged for me. Thank you
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Response from Mobellia
Hello,
We are truly sorry that you encountered a problem with one of your garden chairs.
That being said, we took the time to look into it and propose the most suitable solution, and you will receive a new chair. We wish you to fully enjoy your garden set.
C
Carole A.
Rating: 3 out of 5
following a purchase from 12/07/2023
As I explained in the review requested from the carrier, the product is very beautiful but the carrier was the worst one could imagine
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Response from Mobellia
Thank you for your review. We are sorry that the delivery service did not meet your expectations. We will make sure to pass on your comments to the transport company.
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Claudine P.
Rating: 2 out of 5
following a purchase from 02/06/2023
Easy and accommodating contact but delivery left something to be desired.
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Response from Mobellia
Hello, thank you for your comment. We are sorry that you were disappointed with the delivery. We will pass your remarks on to the transport company.
C
Charly L.
Rating: 1 out of 5
following a purchase from 08/06/2023
Very disappointed by the quality and the lack of consensus from customer service. Unacceptable given the displayed prices. Claims to be a supplier of quality products but clearly not up to par. Many defects noted (poorly tapped holes, un-drilled legs, parasol leg color not true to the image on the website...). I will not buy from Mobellia again. Just a site with low-end Chinese products. To be avoided.
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Response from Mobellia
Dear Sir, we are sincerely sorry that you are not satisfied with your experience at Mobellia. We indeed suffered an error from our manufacturer regarding the color of the legs of the parasol you ordered, independently of our will. However, we did our utmost to find a solution together to compensate for this inconvenience. That being said, this is not a defect but a color that differs. As for the poorly drilled legs, we are sincerely sorry and take note of your comment to further strengthen the control of our products. Finally, yes, some of our products are made in China, we do not hide this at all since the quality of the materials used, which we personally verify, justifies it. We have done everything to satisfy you despite the inconveniences you encountered and you now seem satisfied since you have kept the entirety of your order. We therefore wish you good moments on your garden furniture. Best regards, The Mobellia team
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Charlotte B.
Rating: 3 out of 5
following a purchase from 07/06/2023
Given the price of my parasol, I expected to receive it without defects; it is damaged, rubbed on one part... frankly disappointed
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Response from Mobellia
Hello, thank you for your feedback. We contacted you following your comment. Indeed, if you do not share your disappointment with us, we cannot guess it. But we are glad to have found a solution together and we hope you will now fully enjoy your furniture.
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Christophe J.
Rating: 1 out of 5
following a purchase from 30/05/2023
terrible absolutely terrible!!!!! avoid!
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Response from Mobellia
Dear Sir, We are sincerely sorry that you are disappointed with your experience with Mobellia. However, we do not understand your harshness. Indeed, we have done everything possible to satisfy you despite the deterioration of your products related to delivery and rest assured, we are sincerely sorry for this and we are doing our utmost to ensure that this kind of problem does not happen again. We offered you a full refund of your order but you refused, not wanting to take the care to repackage the received products for us to organize their return. You only had to put the product back in its original packaging, which is quite standard when ordering online. Unfortunately, these are the rare pitfalls of purchasing products online. We therefore offered you a significant partial refund (since the received product is not unfit for use), which you accepted. In any case, we hope you will still enjoy your garden furniture. Best regards, The Mobellia team
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Bernard L.
Rating: 2 out of 5
following a purchase from 27/05/2023
Quality product but it's a shame the packaging isn't top-notch. During unpacking with the carrier, we noticed that several seats were a bit damaged at the top of the backs.. crushed tube caps.. The carrier took photos..
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Response from Mobellia
Hello, thank you for your feedback. We are sincerely sorry for this inconvenience. We take your comments into account which allow us to constantly improve the quality of our products and especially their packaging. Best regards, The Mobellia team
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Sandrine C.
Rating: 3 out of 5
following a purchase from 07/05/2023
We are waiting for a response from customer service regarding a defective chair. Bad luck for our first order.
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Response from Mobellia
Hello,
We are sincerely sorry for this inconvenience. However, we have taken the necessary steps as quickly as possible to replace the defective part. We hope you are now fully enjoying your armchairs.
Best regards,
The Mobellia team
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Xavier A.
Rating: 1 out of 5
following a purchase from 20/04/2023
Shameful scandal... delivery scheduled for Friday, April 28 postponed to April 29... and still nothing
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Response from Mobellia
Dear Sir, we sincerely apologize that the transport company did not deliver on the originally scheduled date. That said, you were delivered on May 2 (May 1 being a holiday) and you seem satisfied with the product you received, as evidenced by your comment on the product in question. We wish you to fully enjoy your garden furniture. Best regards, The Mobellia team
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