Customer reviews of Mobellia

Trust Attestation
9,0 /10
Overall rating: 9,0 out of 10
Based on 1 018 published reviews
5 812 80% 4 76 7% 3 29 3% 2 27 3% 1 74 7%

Summary of reviews

Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.

Reviews 1, 2 and 3 stars

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S
sylvie V.
Rating: 3 out of 5
following a purchase from 19/04/2023
Correct products but some elements were missing to assemble them
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Response from Mobellia
Hello, thank you for your feedback. We are sorry for this inconvenience. The missing screws have been sent to you, and we hope you are now fully enjoying your furniture. Best regards, The Mobellia team
G
Gwenn M.
Rating: 3 out of 5
following a purchase from 03/04/2023
I am very happy with my purchases but a big downside on the delivery. Packages arrived open, unpleasant delivery people. It's a shame because it spoils a bit.
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Response from Mobellia
Hello, thank you for your feedback.
We are sorry to hear that the delivery was disappointing and we will not fail to remind our partner transport company to take better care of its services.
Best regards,
The Mobellia team
J
JEAN-CLUDE H.
Rating: 3 out of 5
following a purchase from 17/10/2022
Problem with the IT of the Mobellia Company, I could not order from my PC and had to wait for the problem to be resolved. Then there was a misunderstanding regarding the VAT announcement.
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Response from Mobellia
Dear Sir,
As explained, it was not an IT problem with our website but your postal address was simply not recognized by our system. However, we took the necessary steps as quickly as possible, taking care to ask you about the urgency of your order.
As for the VAT, we are once again sorry that you did not know it is mandatory on this type of consumer goods. That being said, no surprise since it is already included in the entirety of our selling prices and detailed in our invoices.
Best regards,
The Mobellia team
P
Philippe L.
Rating: 3 out of 5
following a purchase from 12/08/2022
GOOD, BUT... beautiful set table and 6 chairs but despite perfect packaging, 3 out of 6 chairs received had defects in the paint, one of the 3 chairs had no paint at all in one spot, and the table top had some scratches. Commercial gesture granted after negotiation; mixed review;
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Response from Mobellia
We are sincerely sorry that you were not completely satisfied with your purchase. We are constantly working to improve the quality of our products and ensure you the best possible experience.
We have actually found a solution together and we hope you are now fully enjoying your garden furniture.
Best regards,
The Mobellia team
L
Louis W.
Rating: 3 out of 5
following a purchase from 12/07/2022
If I only gave 3 stars out of five, it's because I thought the furniture was made in France while it comes from China according to the labels on the packaging. The Mobellia site specifies: < >
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Response from Mobellia
Dear Sir, Mobellia is a French company but has never claimed to manufacture its products only in Europe. Indeed, we seek expertise wherever it is found. We understand that you are satisfied with the products themselves. Best regards, the Mobellia team
V
VERONICA C.
Rating: 1 out of 5
following a purchase from 09/07/2022
I am not satisfied..... Given that I only received a 3-seater chair and a table without chairs. Please give me a delivery date for everything that is missing. I await a response, thank you.
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Response from Mobellia
Hello Mrs. Cordoba, we contacted you to explain that you ordered a table and a sofa, which you have indeed received. It is clearly stated in the product description that the table is sold alone. So it is simply a misunderstanding on your part regarding what you purchased. We remain at your complete disposal for any further questions. The Mobellia Team
J
Jean pierre B.
Rating: 2 out of 5
following a purchase from 09/07/2022
The finishes are of poor quality. Badly placed labels. Very visible welds.
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Response from Mobellia
Dear Sir, we are sorry for the inconveniences you may have encountered. However, it should be noted that it is a label and welds. It is indeed possible, despite the strict controls carried out, that a label is not applied perfectly straight. However, we sent you a new table top to remedy this problem, and you thanked us for our efficiency. As for the finishes, these are welds that are hidden by the cushions and therefore do not affect the aesthetics of the product. We sincerely hope that you will now be satisfied and enjoy your garden furniture. Best regards, the Mobellia team
F
FREDERIQUE B.
Rating: 1 out of 5
following a purchase from 16/04/2022
Extremely disappointed with this purchase. Out of 6 chairs, two arrived defective and customer service was not up to par. The first compensation proposal was 10 euros per chair because "the defects are minor" (sic for a new product at 79.90 euros) and a second with the return of the defective chairs and the delivery of new chairs. However, it was too complicated to do these two actions in one go, so I would have had to take two days off to return the chairs and receive the new ones... I am not an ultra-demanding customer but these are chairs at a high price already and not GIFI at 5 euros; we expect NEW and FAULTLESS products. This brand, a subsidiary of Eminza, wants to present itself as high-end, but it has failed in customer service, beautiful photos are no longer enough! Moreover, the chairs have miraculously increased by 10 euros. In short, move along.
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Response from Mobellia
Dear Madam, we are sincerely sorry that you are disappointed with your experience with Mobellia. We have tried everything to satisfy you since we offered to send you two new chairs, which obviously involves returning the ones that did not suit you. We completely understand that it is tedious to be present twice, for the new delivery and for the pickup of the initial chairs. However, this does not depend on us but on the carrier, and these delivery constraints are closely linked to the purchase of products online. That said, delivery slots can be modified according to your availability. We remain at your disposal and wish you all the best, the Mobellia team.
A
Anne Emmanuelle R.
Rating: 3 out of 5
following a purchase from 06/06/2022
The delivery people leave the package at the gate. When you are alone at home it is complicated. It would be good to offer an installation/assembly service (even for a fee) for customers who are alone or sick
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Response from Mobellia
Dear Madam,
We completely understand and it is an option we wish to offer to our customers.
We are working on its implementation in the medium term.
Best regards,
The Mobellia team
F
FREDERIC L.
Rating: 3 out of 5
following a purchase from 27/05/2022
Too bad I had to insist with customer service just to get a proper invoice...
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Response from Mobellia
Dear Sir,
We are sincerely sorry for the inconvenience caused. Since it is not so simple legally to modify an already issued invoice, we took a moment to see how to do what is necessary, at your request, and resolved it in the morning.
Best regards,
The Mobellia team
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