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C
Rating: 5 out of 5
Matches the description, very nice product
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Customer reviews of Mobellia
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 1 018 published reviews
Summary of reviews
Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
Reviews 1, 2, 4 and 5 stars
Reset filtersL
Rating: 5 out of 5
super fast delivery, sturdy table, beautiful design
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S
Rating: 1 out of 5
Order not delivered. Request for cancellation and refund, he deducts shipping costs...! I do not recommend.
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Response from Mobellia
Hello Mrs. Lenquette,
Thank you for your message and we sincerely regret that your experience with Mobellia did not meet your expectations.
After verification, we confirm that your order was indeed delivered within the specified time frame, to the indicated address, and in accordance with our General Terms and Conditions of Sale that you accepted at the time of your purchase. As specified in these conditions, delivery is made at the foot of the building or house, which was respected by our carrier.
You chose to refuse receipt of the package, even though it showed no defects or damage. In this context, and in accordance with our GTC, shipping costs as well as return costs remain the responsibility of the customer.
We understand that this situation may be disappointing, but we have honored our part of the contract.
We remain at your disposal for any other questions,
Sincerely,
The Mobellia team
Thank you for your message and we sincerely regret that your experience with Mobellia did not meet your expectations.
After verification, we confirm that your order was indeed delivered within the specified time frame, to the indicated address, and in accordance with our General Terms and Conditions of Sale that you accepted at the time of your purchase. As specified in these conditions, delivery is made at the foot of the building or house, which was respected by our carrier.
You chose to refuse receipt of the package, even though it showed no defects or damage. In this context, and in accordance with our GTC, shipping costs as well as return costs remain the responsibility of the customer.
We understand that this situation may be disappointing, but we have honored our part of the contract.
We remain at your disposal for any other questions,
Sincerely,
The Mobellia team
L
Rating: 5 out of 5
Extremely fast delivery, extra quality of the furniture and very responsive customer service. Very good experience.
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L
Rating: 5 out of 5
Super serious, happy with my purchase. I recommend 100%
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O
Rating: 5 out of 5
Very nice garden couch and top delivery
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J
Rating: 1 out of 5
TB
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Response from Mobellia
Hello Jean Paul,
Thank you for your feedback! We are delighted to see that you appreciated your experience. However, we noticed that you left a 1-star rating. Perhaps this is a selection error?
If so, please feel free to update your rating — it helps us a lot to showcase the quality of our service. And if you encountered an issue despite everything, we are of course here to discuss it and improve.
Thank you again for your message and we look forward to seeing you again soon!
Best regards,
The Mobellia team
Thank you for your feedback! We are delighted to see that you appreciated your experience. However, we noticed that you left a 1-star rating. Perhaps this is a selection error?
If so, please feel free to update your rating — it helps us a lot to showcase the quality of our service. And if you encountered an issue despite everything, we are of course here to discuss it and improve.
Thank you again for your message and we look forward to seeing you again soon!
Best regards,
The Mobellia team
E
Rating: 5 out of 5
I am satisfied
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J
Rating: 5 out of 5
We were very well informed throughout the delivery and it went very well
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A
Rating: 5 out of 5
Perfectly organized
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M
Rating: 5 out of 5
Unfortunately, I received the product partially damaged due to presumably poor handling during transport which is not attributable to the seller, but after the necessary quick checks, a new product was shipped to me which I am satisfied with in terms of quality, finish, and value for money.
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A
Rating: 5 out of 5
Fast delivery, very good quality material
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A
Rating: 5 out of 5
Very good site
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A
Rating: 5 out of 5
Excellent quality.
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S
Rating: 5 out of 5
Very nice quality of products, very professional customer service and excellent relationship! I recommend!
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A
Rating: 5 out of 5
Ultra happy with my garden table. Super quality, very practical, great look, and received 8 days after ordering with a holiday in between, and in perfect condition. I recommend 1000 times
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P
Rating: 4 out of 5
Hello, I did indeed receive the order, the products are of the expected quality but there are three defects that I reported, I am waiting for a response from Mobellia to make a definitive statement.
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J
Rating: 5 out of 5
Really very good!
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I
Rating: 5 out of 5
Quality product, assembly is quite simple.
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J
Rating: 5 out of 5
Always satisfied with my orders
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I
Rating: 5 out of 5
Very happy with my purchase Very satisfied with my Monte Carlo garden lounge A small issue with the delivery that was resolved in 2 days I highly recommend this site!
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F
Rating: 5 out of 5
I haven't unpacked my packages yet because I am working on my terrace.
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J
Rating: 5 out of 5
very good but the cushions are not blue as on the site
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J
Rating: 5 out of 5
Ultra fast delivery Beautiful table
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M
Rating: 4 out of 5
I like the style of the table and it seems sturdy, the chairs are comfortable and light.
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M
Rating: 5 out of 5
Very good
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V
Rating: 5 out of 5
I bought replacement cushions for my garden lounge. They are great and really seem to be of good quality. Fast delivery.
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J
Rating: 5 out of 5
The order arrived super fast.
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C
Rating: 5 out of 5
Top after-sales service.
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S
Rating: 4 out of 5
Product meets my expectations.
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J
Rating: 5 out of 5
Very good. We are very satisfied.
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C
Rating: 5 out of 5
Fast and efficient
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J
Rating: 5 out of 5
Top quality lounge, fast shipping and delivery as well. A team attentive on the phone etc. Professionals.
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P
Rating: 4 out of 5
The Amalfi table and the 10 Murano chairs are installed. Nice result and everything looks robust. To see later in daily maintenance
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B
Rating: 5 out of 5
Hello, we ordered the Monte Carlo lounge chair from Mobilia and received it very quickly. Everything was fine, and it looks simply great. We are very satisfied with the quality and the delivery. We would always order there again and can recommend Mobilia.
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N
Rating: 2 out of 5
Main table with a scratch I request in return free covers they offer me just one cover for 40 euros while the table costs more than 1000 euros. I await a response from customer service before posting reviews on social networks, your Google listing and Trustpilot
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Response from Mobellia
Hello,
Thank you for your message. We are sorry for the inconvenience encountered. After discussing with our after-sales service, we found a mutually agreed solution. We hope your furniture brings you complete satisfaction and we remain at your disposal for any further requests.
Best regards,
The Mobellia team
Thank you for your message. We are sorry for the inconvenience encountered. After discussing with our after-sales service, we found a mutually agreed solution. We hope your furniture brings you complete satisfaction and we remain at your disposal for any further requests.
Best regards,
The Mobellia team
S
Rating: 5 out of 5
super packaging; top delivery; I recommend;
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L
Rating: 5 out of 5
Good product, fast delivery
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G
Rating: 5 out of 5
Meets my expectations
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C
Rating: 1 out of 5
they left the order on the street, without any help.
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Response from Mobellia
Good morning,
Thank you for your comment.
We regret that the delivery did not meet your expectations. We would like to remind you that, according to our sales conditions, delivery is made to the street or building entrance, without including the service of carrying up or installation.
This information is clearly detailed in the general sales conditions before finalizing the purchase, in order to ensure total transparency.
We remain at your complete disposal for any additional inquiries or assistance.
Sincerely,
The Mobellia Team
Thank you for your comment.
We regret that the delivery did not meet your expectations. We would like to remind you that, according to our sales conditions, delivery is made to the street or building entrance, without including the service of carrying up or installation.
This information is clearly detailed in the general sales conditions before finalizing the purchase, in order to ensure total transparency.
We remain at your complete disposal for any additional inquiries or assistance.
Sincerely,
The Mobellia Team