Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
Terrible service, they delivered damaged furniture and took more than two months to deliver new ones with constant changes of dates. The worst experience!!!
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Response from Mobellia
Good morning, Gustavo:
We sincerely regret the experience you have had with our service, as it does not reflect the quality standard we aspire to. It is true that there was a delay in the shipment of the two new armchairs due to problems in maritime transport, as we explained to you earlier, something that unfortunately is beyond our control. We offered you compensation and you finally received your armchairs. We hope you can now fully enjoy your garden set.
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Giuseppe R.
Rating: 1 out of 5
following a purchase from 17/06/2024
It's not what I expected
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Response from Mobellia
Good morning Giuseppe,
We are sorry that your experience with us did not meet your expectations. We would like to clarify that in the description of our products we do not indicate at any time that the tables are sold together with the chairs. All our tables are sold individually, allowing our customers to create their preferred combinations. Although our photos show possible configurations, it is clearly specified in each product sheet that the tables are sold separately and not as part of a set.
If you need further information, do not hesitate to contact us.
Best regards,
The Mobellia team
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MARIA DEL MAR S.
Rating: 1 out of 5
following a purchase from 17/06/2024
A SHAME. THE UMBRELLA OF 599€ CAME IN WHITE INSTEAD OF TAUPE. I HAVE CLAIMED THAT YOU SEND ME THE CORRECT ONE. YOU ASKED ME FOR PHOTOS OF THE BOX AND I HAVE NOT RECEIVED ANY RESPONSE. I HAVE THE UMBRELLA PACKAGED UNUSED WAITING FOR A CHANGE THAT YOU DO NOT RESPOND TO. AS A COMPANY, THEY LEAVE MUCH TO BE DESIRED. I HAVE SPENT 2,200€ AND I WAS THINKING OF BUYING FURNITURE BUT GIVEN THE LACK OF FORMALITY, I WILL NOT BUY ANYTHING AGAIN.
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Response from Mobellia
Good morning,
Thank you for your message and we regret that you received the umbrella in the wrong color. However, we proceeded to change your umbrella as soon as we received your complaint, so we are a bit surprised by your comment, as you had communicated by email that you were satisfied with the product and our after-sales service.
Sincerely,
The Mobellia team
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Susan B.
Rating: 5 out of 5
following a purchase from 15/06/2024
I am very happy with the product.
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Catherine D.
Rating: 5 out of 5
following a purchase from 13/06/2024
Fast delivery of the order. Very well packaged. Excellent contact with the delivery person.
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Jean F.
Rating: 5 out of 5
following a purchase from 13/06/2024
Very satisfied with my order
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Brigitte R.
Rating: 5 out of 5
following a purchase from 12/06/2024
High terrace table and its matching chairs, practical and pretty. Good customer follow-up with Mobellia. I recommend.
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beatrice D.
Rating: 5 out of 5
following a purchase from 11/06/2024
Delighted with this first experience
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Alain G.
Rating: 5 out of 5
following a purchase from 07/06/2024
Furniture meets our expectations and impeccable delivery service.
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RICHARD D.
Rating: 5 out of 5
following a purchase from 07/06/2024
Compliant!
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Boisseaux E.
Rating: 5 out of 5
following a purchase from 07/06/2024
Top
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Pascal S.
Rating: 5 out of 5
following a purchase from 06/06/2024
Ease of ordering, speed of delivery, serious packaging of the order, product quality. Everything is perfect
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Jean-Michel L.
Rating: 5 out of 5
following a purchase from 06/06/2024
Very beautiful furniture, impeccable packaging and delivery.
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David M.
Rating: 5 out of 5
following a purchase from 22/05/2024
Order delivered very quickly; the Murano garden furniture completely meets my expectations; delivery slots well announced and respected. Bravo!
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lionel G.
Rating: 5 out of 5
following a purchase from 05/06/2024
Very good finish.
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chantal J.
Rating: 5 out of 5
following a purchase from 05/06/2024
Product corresponding to the description and arrived in the best conditions.
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COLINE C.
Rating: 5 out of 5
following a purchase from 03/06/2024
Very fast delivery but the matching storage chest is not available and no restock date is announced.
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Philippe G.
Rating: 5 out of 5
following a purchase from 01/06/2024
Beautiful product of good quality. Very fast delivery without any problem.
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Massimiliano V.
Rating: 5 out of 5
following a purchase from 31/05/2024
The purchased product is very nice, fast shipping
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Nelly L.
Rating: 5 out of 5
following a purchase from 31/05/2024
I am very satisfied.
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Catherine N.
Rating: 1 out of 5
following a purchase from 13/05/2024
Disappointed with the Corfu chairs: too low for the Amalfi table, uncomfortable seat, the fabric pulls when sitting. The edges are fraying and the seams are not straight. Poor quality.
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Response from Mobellia
Hello Catherine,
Thank you for your feedback regarding the Corfu chairs. We regret to learn that their quality and comfort did not meet your expectations. Your comments are valuable and we take them into account to improve our products and ensure your satisfaction. Please do not hesitate to contact us for any request for exchange or refund. We are at your disposal to find a solution adapted to your needs.
Thank you for your trust in Mobellia.
Best regards,
The Mobellia team
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Laurent M.
Rating: 5 out of 5
following a purchase from 29/05/2024
I am very happy with my aesthetic garden lounge materials, careful and fast shipping. I recommend Mobellia.
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Lisette M.
Rating: 5 out of 5
following a purchase from 30/05/2024
Fast delivery and magnificent table, nothing to say
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Jennifer S.
Rating: 5 out of 5
following a purchase from 20/05/2024
Beautiful product but unfortunately some imperfections on the wood imitation.
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Solange S.
Rating: 5 out of 5
following a purchase from 27/05/2024
Beautiful quality table, hyper fast delivery with very careful packaging.
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anais V.
Rating: 5 out of 5
following a purchase from 24/05/2024
Serious customer service, I recommend
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NICOLAS A.
Rating: 5 out of 5
following a purchase from 25/05/2024
Fast delivery, very serious delivery company, courteous driver who helped me position the package in my garage before unpacking, it has become so rare, you feel reassured about the quality of service and therefore the product
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Victor O.
Rating: 5 out of 5
following a purchase from 24/05/2024
Very serious!
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Luc B.
Rating: 5 out of 5
following a purchase from 24/05/2024
TOP as well as customer service!
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ALESSANDRO G.
Rating: 5 out of 5
following a purchase from 21/05/2024
perfect product and delivery
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Patrick C.
Rating: 5 out of 5
following a purchase from 22/05/2024
-
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Julie M.
Rating: 5 out of 5
following a purchase from 22/05/2024
Very good
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Sophie D.
Rating: 5 out of 5
following a purchase from 22/05/2024
Very beautiful product, very comfortable, happy with my purchase.
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Anne Claude B.
Rating: 5 out of 5
following a purchase from 22/05/2024
Nothing to complain about -> very good
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Annick T.
Rating: 5 out of 5
following a purchase from 21/05/2024
Conforms to expectations
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PIERRICK B.
Rating: 5 out of 5
following a purchase from 11/05/2024
Delivered within 48 hours, product conforms to the description
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Stephane R.
Rating: 1 out of 5
following a purchase from 17/05/2024
Sofa received with two defects ...
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Response from Mobellia
Hello Stéphane,
We are sorry that you received a sofa with defects. The quality of our products is a priority for us, and we do everything we can to resolve this situation. After our exchanges to find solutions, we are happy to have finally been able to resolve your problem.
Best regards,
The Mobellia team
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CHRISTIAN G.
Rating: 5 out of 5
following a purchase from 17/05/2024
Order received very quickly. Geodis is great for communication
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Frank-Eugen K.
Rating: 1 out of 5
following a purchase from 12/05/2024
I have not yet received my shipment as of today, 27.05.24. Frank-Eugen Kreienbaum
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Response from Mobellia
Thank you for your message and your concerns.
After review, we find that your order was delivered on 29.05.24, and thus within the announced delivery time of 8 to 10 working days.
We thank you for your purchase and hope that you will enjoy your garden furniture set to the fullest.
Best regards,
The Mobellia Team
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Francisco Javier C.
Rating: 1 out of 5
following a purchase from 05/05/2024
The seats are small and not comfortable, average quality. The depth measurement of the seat indicated in the photos of 56 cm is misleading, as in reality, subtracting the thickness of the cushions leaves about 44 cm of seat, an insufficient measurement for comfort in this type of furniture. They seem like children's furniture.
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